Thank you to Henry and your crew for doing a great job . Kind and professional did a great job on all the carpets and the upholstery . We couldn't be happier! read more

Henry and his crew are awesome! They are the few companies around that believe in TRUE CRAFTSMANSHIP!!! These guys will go over and beyond to make sure your home loooks great! They move all of your furniture and when they are done the carpet is dry in hours. My previous cleaner was not able to remove some spits and this time they where all gone! Teri- Towel is the way to go. read more

We were absolutely dissatisfied with the work done by Teri- Towel systems. We believed what Henry said his company would do --- yet we were upset and very fooled by the terrible workmanship and falsehoods that we received. read more

Very unprofessional, disruptive and rude company. They screamed at each other and yelled at tenants in the building over the noise of the machines in the hallways for almost 2 hours. They've been very unprofessional and rude to tenants. I do not recommend this company. read more

Henry and his team are becoming less professional and are not doing a great job anymore. This is the third time I had them over in five years and unfortunately Henry doesn't know how to treat well his returning customers so this will be the last time I use his services. They first totally missed a spot, luckily I know I need to do a walk through. The pictures are from the carpet the day after the cleaning, stains reappeared. Henry said to let him know right away and instead of taking care of it he wanted me to take a new appointment. Finally almost a week after we realized they had unplugged the freezer in the garage to plug in their equipment and several hundred $ dollars of fish thawed. He never called us back or sent a minimum of reparation for the damage and the bad work. read more

Teri-Towel Systems - Stains on the carpet that reappeared the day after the cleaning - Carpet Cleaning Near Me - San Mateo, California

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Unfortunately their customer service has become non existent. I've been trying to get some of their product for over three months. Several promises made but continually broken. Done with these folks. Time to droplook elsewhere. Update: Today is September 8 and still no product received. Happy to pay whatever is owed but doubt the product was sent. I just received a package mailed air mail from the U.K. on 9/2, so USPS doesn't appear to be the problem in this case. read more

Over two years ago Henry and his crew cleaned my wool rugs. Since then I've acquired a dog and felt it was time to do it again. As before they arrived exactly when scheduled, did an amazing job in less than two hours, and managed to get some very stubborn stains out of one of my rugs. They are neat, professional, courteous, very informative regarding rug care, and have reasonable reates. This time they applied a fiber protector ... good to have with a dog in the house. I'm so happy I found this terrific business!!!! read more

I will try and keep this brief. The cleaning was fine but their related actions totally unprofessional and dishonest. During the course of the cleaning they moved my furniture and ripped a cushion on my leather sofa, which cost me $320 to replace. Henry denied it, then brought his lawyers into the discussion, then offered to split the cost. I said that was fine, but have not heard from him or his lawyers since, even after multiple attempts to contact them. We filed a complaint with the Better Business Bureau to which he never responded and is graded "D" if you search them on BBB. read more

We had them come in a few years ago and they did a wonderful job, then just this last week. Same great results, the carpet looks almost like new. Top notch work and it's nice that things dry so quickly. So, fast, friendly, and less expensive. Easy 5 stars. read more

Awesome job with these guys. You know when you meet a person who loves what they do and are damn good at it too? This pretty much sums them up. Saved me a lot of time, headache and money. Thanks you!!! read more

I was desperate to get my apartment cleaned within a couple days. Everyone local who had great yelp reviews was booked up for at least two weeks. A neighbor recommended these guys. They were a bit overpriced, but again I was desperate. First, they showed up almost a hour late. Second, would only take cash. Third were done within 30 min which should have been a clue. Fourth, did not lay down any paper or anything so I could walk on the carpet. Rather than risk getting the carpet dirty we decided to use it as an excuse for a weekend getaway. Came back and none of the stains had been removed, a week later the carpet did not look like it had been cleaned at all. read more

WARNING! They ruined my sofa! Lies! No accountability! If you use them, get ready to file small claims court.

Definitely 5 stars!!! they came early. they were professional with their pricing. they did MORE then what was expected. (fixed the rug in areas that threads were popping up and showed me how to fix in the future. vacuumed under the bed and along base boards.) rugs not only looked clean, they plumped up like new. there was a clean smell with out a flagrance. they were fast.... THANKS GUYS!!! read more

Thought Henry was great until he charged me $225 to clean 3 railing which took the 2 guys here 30 minutes max. I had asked the railings to be cleaned when they came to do our windows - 3 guys here for a number of hours and I paid $650. Not cheap, but they did a good job, except he forgot the railings. I thought the railings were already included in what I paid given I was very clear in asking for it up front and he never said they weren't. He came back late 2 days later at the every end of the day (seems like he forgot again) and he massively over-charged. Too bad. No one likes to be ripped off ... read more

Quick response, quick work, quality carpet cleaning. I've called needing help with a stain ASAP and they've been able to get out the next day. I've had them clean the carpets in an enormous home and they've finished within a few hours. The carpets are always beautifully clean, there's no smell, and things dry in a snap. Henry is knowledgable, courteous, and professional -- not a pushy sales guy out to get all your money. Highly recommend. read more

Can't believe that we spilled dark red wine al over our beautiful off white wool hall carpet. Even after blotting it up twice, it looked horrible. Today Teri-Towel came out and 30 minutes later -- our carpet was perfect again! I started using them a few years ago and they are amazing. read more

Teri-Towel Systems has cleaned our wall - wall carpeted condo a few times. Prior to our first cleaning with Teri-Towel, we were ready to rip out the once off-white carpeting. We made several attempts with the traditional steam cleaning professional cleaning, only to be utterly disappointed by the unlifted stains & the soap residue (which made the carpets dirtier quicker). After the first Teri-Towel cleaning, I was amazed at how clean & fluffy the carpeting looked. Also, having a baby in the house, we were concerned about chemicals / soap & chemical residue in the carpet. With Teri-Towel system, we didn't need to worry about that. The cost & customer service are great. (Note: the cleaning system consists of "tapping" the towel with a machine, which may be heard below.) read more

I am very impressed with Teri-Towel. The estimate was free, thorough and competitive. My expectations were managed very well with respect to job timing. The office called to follow up the quote and called again to confirm my scheduled appointment. On the morning of my appointment the uniformed team of three arrived a few minutes early. They were careful to keep the front door closed when possible, as it was a chilly day. I had all my windows cleaned, screens included, as well as two area rugs. The entire job took about two hours and when it was complete we walked through to review everything together. In addition, Teri-Towel doesn't use harsh smelling chemical solutions and they made recommendations for caring for everything between cleanings. It's been several weeks since my cleaning and the area rugs are still super clean looking and smelling. This is a 180 from my previous Chem Dry experience that resulted in residual dirt resurfacing in the carpet only days after the cleaning. Overall a great experience and I'll definitely use them again! read more

This was the first time I used this company and I don't see myself ever calling anyone else. Our carpets hadn't been professionally cleaned in two and a half years, we have a toddler and two pets. Our carpets and rugs now look brand new! All of the spots came out and our carpet is so fluffy. Henry and his crew were right on time and very professional and efficient. We couldn't be happier, thank you Teri Towel! read more

My white carpets haven't looked this clean since we moved into the house 3 years ago. Had several other companies out and they could never get my carpets as clean as Terri Towel and also my carpets were not wet for days after. Will always use Terri towel going forward! read more

Teri Towel was here yesterday on time and did a fantastic job cleaning my dirty white carpets. Henry was polite and moved the heavy pieces of furniture i can't lift and did the work well within the time frame he estimated. There fees have barely budged in the 3 years we have been using them and not having to put up with soggy carpets which has happened with other carpet cleaning services. read more

I don't even know where to start with fabulous Teri-Towel has been in carpet cleaning and window cleaning my home. They regularly come out to clean my carpets - both regular cleaning and emergencies. My carpet always looks better, not more worn, and beautiful after their cleaning. What has been most amazing is their ability to get the most impossible stains to come out of my wool rug. When my 4 year old threw up all over our wool carpet, I was sure that I would have to replace it. 30 minutes after Teri-Towel showed up, it was fresh and completely clean. AMAZING. Another time a small piece of copper metal ended up on my new white wool carpet and bled a ring about 8 inches in diameter into the wool. Henry was able to get that out as well. We also use Teri-Towel to clean our windows (inside and out) and they always look so sparkling - no smudges or drip marks. Everyone is very friendly at Teri-towel so that is definitely an added perk. Don't waist your money with other carpet cleaners - Teri-Towel is all you need! read more