Don't let them take your money. Terminix incorrectly identified and treated for the wrong pest and they refused to issue a refund. We spent almost $2k on treatment for a pest that turned out to be something else that required a completely different management plan. Very disappointed with their service (or lack thereof). read more

They added a ton of stuff to the contract that we didn't need so we cancelled within our allowed 3 day window. They still charged us an extra month, plus over $1000 cancellation fee. They have been saying they will provide a refund for weeks but every time we call, we get told "another 24-48 hours". Do not waste your time with this unethical company. read more

After going through a couple pest control companies I find that Terminex has purchased my last company and has become my provider. They continued the pest service coming by every few months and did some spraying outside each time but now they called and said it was time for an inside inspection. The Terminex agent comes to my house and walks around the house then goes up into the attic which has a lot of insulation but also is well lit and has wooden flooring in the center section since we upgraded it. The Agent comes down to show me that there's obviously mice in my attic and they've been borrowing and shows me some photographs that could be from anywhere and that it needs to be repaired. He says they will send crews for an all day job to suck out all the insulation and spray to fix and replace it all. It will cost $5.000 and they have a lot of these jobs going on so will try to fit me in. He needed my credit card to put down and then he tried to schedule it two days later on Saturday which I couldn't do. He then scheduled it for two weeks out. The next day I got two calls from him and another agent who both said they could do it that Saturday (next day) and again I said no. I started to get a little worried about this whole process being rushed and that if there are mice in my attic why is there no sign of anything in my house anywhere? Plus he never apparently looked behind the stove or the pantry upstairs or downstairs or any other area that I could see to ensure there were possible mice in my house. So I called an independent inspector who did an extremely thorough job and said this was one of the cleanest houses he ever saw and there's absolutely no mice. I have called and stopped my Terminex service and, of course, that repair to the attic. Buyer beware. Not everybody is dishonest and this Agent may have believed he saw something but you must be careful. read more

I wish there was negative star I could give this company. I signed up with this company for their bundle package as they recommended about over a year ago. And always paid them on time. Now after a year I decided to cancel the account, called and requested to cancel , I got push back with a rude lady, when I insisted to cancel my account she then transferred me to someone else, then I got transferred to another rep then they hang up and I had to call again and go to the verification process ove and over. Then i was told that my account is canceleld. Yet next month they charged me agin . When i called them they said my accout isn't cancelled and stations hasn't been removed. Then i asked again to cancell and remove the stations and refund me my money. Now a momth later after they removed the stations i called following up on refund and i was told that the account is not canceled and stations has to be removed in order for the refund to be issued. told them the stations has been removed and I have confirmation text from their tech and also videos of them removing it. She then said it's not showing on her ends. Today i received another bill from them for this month . They have no idea what they are doing. Total unorganized company. Still waiting for my refund ..... read more

DONT LISTEN TO LARRY. I would absolutely give zero stars if I could to him. he came to our house and used scare tactics to try to make us spend $8500 more than we needed to with projects included we didn't need done (another Terminix employee told us) in our attic. luckily we did homework and turned it down but I just found out he used the same scare tactic on my dad (77 year old innocent guy) and got them to spend 10K that they did NOT NEED TO SPEND. they're trying to retire and here spending this money, they had to beg terminix to even finish the job and clean up. And the job still isn't done. I doubt legal action can be taken but I want Larry to know that he hurts good people. absolute trash of a human being for the $$ (confirmed through his coworker) read more

We had a random outbreak of winged ants. Called them over and was quoted nearly $1,000 saying we had a bad termite infestation. The person they sent over attempted to start work immediately and became pushy saying I was wasting his time when I said I'm going to get another quote. Another more local organization came and got everything taken care of for a fraction of the cost. These guys really suck lol. read more

If only there was a zero stars option..... Our experience with this Terminix branch has been ongoing for years, and they are simply awful. First, we discover something in our pantry that we think is mouse poop, so we make an emergency call (we have been paying for the "call and we'll come running anytime" service) and we set up an appointment for someone to come out on a Wednesday. On Tuesday, Bruce Simenson is POUNDING on our front door, non-stop. My wife was home alone and was terrified, thinking someone was going to break down the door. She works from home and schedules appointments around her work and was not expecting anyone. She called me to say someone is beating on the door and I told her to call the police if she was scared. Finally, she goes upstairs and notices it's a Terminix car and goes to the door (he pounded on the door for 15 straight minutes). He asked her what took her so long to answer, and she said she wasn't expecting anyone and she was on a call for work, his response was "well, I'm here now, so let's not waste more time". She was so upset, she called me and I left work to come home and talk to him. She had shut the door in his face and told him to go away. I get home and tell him if he scares my wife like that again, we're going to have a big problem. We talk for a while and things settle down, and we still think we have a mouse problem so we want it solved. He starts with "what's your budget?" and won't move off of it. This clown walks in the house and pretends he can "smell mice everywhere" and whips out a mask and starts breathing heavy, saying "yeah man, I'd bet there are 200 mice in this house, easily, probably 400", say this to yourself with all the drama you can muster- this guy was about as bad an actor as you see on a low rated soap opera. He proceeds to tell us our attic is full of mice, and yet he can't point out any evidence of it. He did point to two, tiny, black specs and say that was unwavering evidence of "a super-serious rodent infestation" and tells me we're going to have to spend about $18,000 for a full remediation (their "Exclusion" service), including replacing the attic insulation, sealing the entire exterior of the house, etc. Bruce told us the insulation is designed to repel and eliminate bugs and rodents and we believed him. A year later, I looked on the Terminix website and it says nothing about any specialized insulation, it is just listed as regular insulation. Another lie. I tell him to hit the street, and I'll talk to other companies. Of course, the price starts dropping and we go from $18k, to $15, to 12...and finally, settle at $4k, because I wanted my attic insulated anyway. Plus, there is a "guarantee that nothing will penetrate the house again" and they offer a yearly inspection to go over the exterior to make sure it's sealed tight, and it's all free after that. Frankly, we were telling Bruce to pound sand until one of the regular techs came over and pulled me aside and said Bruce is a clown who is being fired soon, and that $4k is a good price for what we would be getting. So, we get the service- and the guys who showed up to do that did a great job, they worked hard all day, etc. So we think we're all good from here on out. I overhear one of the techs say "did you spot any sign of mice?" and another guy says "No, not at all", even though Bruce swore we'd see mice being sucked up and out of the house all day-not a one was discovered. I kept the cereal box that was in our pantry and started the whole odyssey and one of the techs said it was a bug that probably got in the box at the grocery store. NOT MICE!! Two years later, we have called and called whenever we see bugs in the house, as we were instructed to do- and yet, nobody ever calls back, EVER. We have seen snakes near the house and were told that is a sign that mice are present and to call right away- NO RETURNED CALLS. We have called managers and been told "they will call you right back"- nothing. No response. There is much more to say about this, but I can't go on forever. My warning to you is BUYER BEWARE, do not use this branch of Terminix, they are absolutely horrendous. My wife cries when she thinks about the money we have wasted on this service, and yet we still see bugs in the house now and then. We will switch companies if we can find one that is trustworthy. read more

If I could give them ZERO stars, I would. Don't look at their google rating and check out the yelp review page. Every single appointment made was either missed or HOURS late. The Service provided did not resolve our problem. Save your money and go with their competitors. read more

This would be a zero star review if that was an option. Hired Terminix who under contract visited the property zero times after initial visit. Canceled, got another bill. Called to confirm cancellation, got another bill. This company/branch is beyond worthless. No service. Predatory billing practices. And straight up lies to its consumers. Call any one else. read more

Do not use this service for pest control. Called for mouse exclusion, they sold me a $5,600 contract that ended up including eight to 10 dollar store Victory mouse traps, some foam insulation and attic floor fill, which did not meet requirements of replacing my attic ceiling insulation where they took pictures of "mice nesting" and "feces". Do not expect to get any call returned or to speak with the local branch. You go through a phone number directly to regional branch. After waiting a month for a response, regional branch approved a $4200 refund with the stipulation the local franchisee branch would have to give it the final ok. Regional admitted work was not done. Local branch rejected refund after four days and said work was completed. Don't ever call this company. Now even local real estate agents asked me why I ever called them. Terminix takes thousands -I'm literally on the higher end of scam contract where they circled "insulation" for $5600 - and don't do the job. They come the day after you sign contract to lay dollar store traps so you don't have the three days to back out of contract. Unfortunately, I have a wide net to cast to let everyone know they are scammers with no interest in customer service. Look at the reviews. Cold comfort for being scammed out of thousands. After hearing I would file a small claims court suit, a Terminix guy from West Palm Beach Florida disguised as an attorney called me the following day. Buyer beware. This company wants nothing to do with customer service. read more

I accidently made an $830 overpayment to this company and despite repeated attempts could never get a refund. That they even cashed the check in the first place was an indicator of at best poor management or at worst deliberate fraud, but the inability to get a refund was beyond the pale. Don't trust this place at all!!!! read more

I've called everyday and left voice mail in an effort to cancel my service. It is easy to sign up- operators are standing by. It appears impossible to cancel. You can't email them. You can't cancel online. They won't take your phone calls. I give up. read more

Their service does not kill bugs. They promise a refund within 30 days if you are unsatisfied and don't want to provide it. Customer service is super rude. I would give them 0 stars if possible. read more

Do Not give money to this company!! I would give a negative star if I could! I have had ongoing problems with them from the beginning! Terminix came to our house due to a rat and ant problem. They were supposed to seal the crawlspace and check for damage to the vents and set traps. We could still hear rats in the vents, so we had them return. Called several more times , and eventually a supervisor came out and said he didn't see heat vent damage or openings, and had all the air vents covered and caulked. I called again Oct. 28th because a rat had gotten into our house. To this day, no response. We eventually contacted another company who found damage to the heat vents, 2 openings where the rats were getting in the crawl space as well as fungus growing because of the vents being completely creating moisture. We had to pay a LOT of money to have these resolved. This has been an extremely costly nightmare that I would not want someone else to go through! read more

You will never get in touch with them unless you're trying to buy new services. This branch just pushy sales people who pretend they're technicians and try and sell you services you don't need, lie about what the services entail, and don't even provide good service. If you have pest or bug issue, even with their service it will take weeks to get anything scheduled. If you try and call the office it sends you to their corporate office, which routes you to the local office, which no one ever picks up or calls back when you need something. This is one of the worst customer examples of customer service I've ever encountered. It took me three months and multiple emails to cancel their service. If you do get in touch with the local office they will you to go to the corporate office in a constant loop of deferring responsibility. Don't get any of their services without comparing to a local shop that has to maintain a reputation for business. read more

I've seen the mixed reviews, this is based on my experience of quarterly treatments. I got tired of some bugs (i.e. yellow jackets) who seem to enjoy my plants outside as much as I do. At any rate they came during the agreed upon window did an assessment of inside and out. The offered to spray the basement but I decided against it since I have a dog, and honestly I don't know if I want to be exposed to the chemicals myself. I did have them spray the outside. They were courteous and didn't try to upsell me on other stuff as well. So I was appreciative of that. Once the technician was done he came back and let me know what he saw while out there. So no complaints at this point. read more

To whom it may concern: I would like to use this opportunity to update my customer satisfaction review of David Harris of Terminix of Sterling VA. Over the last decade, I have had the pleasure of justifiably complimenting the extraordinary pest control services consistently provided to my household by our "permanently assigned" Senior Pest Technician, Mr. David Harris. True to form, David's professional performance continues to never disappoint me or any of my family members. David always shows up on time, fully prepared to perform his services; with warm smile and cheerful demeanor. Throughout the many years, David has serviced three homes in my family. Regardless of the evolving focus of my pest concerns, David calmed my anxieties and always fully eradicated my problems. From infestations of pantry moths to mice, from mosquitos to spyders, from carpenter bees to ticks, from termites to carpenter ants, David knew exactly how to best resolve the problems. He never fails to juggle his schedule to quickly come to my home and analyze, discuss and safely remedy the situation. David knows all of my family members, including children, grandchildren and pets. HIs genuinely warm personality, honest character and unsurpassed professional skills and knowledge warrant my accolades and gratitude. David you are unique blend of professional competence and quality humanity. You are the finest type of representative of Terminix services and value. Keep it up! Fred V. read more

do i really have to give them at least one star? undeserved. 0 is more appropriate. i called on thursday august 31 regarding an outdoor yellowjacket nest. the scheduling representative set an appointment for between 3 and 5 on friday september 1 and took my credit card information, saying that it was to hold the appointment. at 8:30 friday morning a local representative called me and said that there are no technicians available at the scheduled time but that someone could come earlier and i wouldn't need to be there, as it is an outdoors issue. nobody ever came. i called the local technician at about 4:30 friday, when i got home and saw no evidence that anyone had come. left a voicemail, never heard back. checked my cameras, nobody there all day. so, they blew off the appointment after rescheduling it. fine, plenty of other exterminators out there. except for that they charged my card on saturday september 2. i called back to the customer service line on monday september 4. when i explained what happened-or didn't happen-they seemed strangely unsurprised. must happen a lot. no apologies, no offer to get someone out asap... just transfer to a "customer care representative" who said my card will be refunded in 5-7 business days and that i will get a letter about the cancellation of my service even though i never had any actual service. so now i wait a week for my appointment with ehrlich. all they've got to do is show up and they're already better than terminix. read more

Terminix is the worst company I have ever had the displeasure of dealing with. They take weeks to get back to you, if they even do. They don't always show up for appointments and they don't tell you that they scheduled you for an appointment until 12 hours before. We purchased the bedbug treatment. Customer service, the inspector and technician each told us the treatment plan was something different. We also had 4 people in a row(over a few months), including a supposed supervisor, tell us we didn't have bedbugs.. but we kept getting bit or finding them. They try their hardest not to actually treat, one guys JUST VACUUMED, resulting in almost a year of having bedbugs which has caused us to probably lose our house because no one will rent in a house with bedbugs. Just go with a different pest control. They are not worth the money or the headache considering they won't even get rid of the bedbugs which we hired them to do! read more

Terminix apparently can't be bothered to: Send a text, email or call confirmation of your appointment, once made. You apparently just have to take it on faith that they got it, no worries, when the website makes it impossible to check for first time users. So take a screen shot of that one page, kiddies. It's all you've got. Send an email confirmation after having it requested several times in a row. Seriously, how many times do I have to call you and politely ask for information? This shouldn't be so hard. Get the date of the inspection requested right (again, this is where a confirmation of some sort might come in handy) Get the times you called right Speak clearly and audibly on the phone, so that it doesn't feel like I'm trying to understand Charlie Brown's teacher. Read the information in said appointment notes Contact the correct person Call someone back when saying you will Attempt to call the correct person more than once Act like they give a damn about people requesting their services Im sure I sound mean here, but really, I just wanted some help in this stressful time in my life, and you made my life harder at every step because you couldn't do the thing people pay you for. If I seemed annoying calling you repeatedly to find things out, this is why. You apparently need to be micromanaged. I don't really expect you to care, because you don't and won't, but I just wanted to warn other people how bad you are at customer service. As someone who used to work in retail, there is no excuse for that level of laziness and rudeness. I value your time, so why can't you value mine? read more

I would give "0" stars if possible. I set up a contract for service to star for pest and termites for my house. As I sit here waiting for the technician on the FIRST service, I am furious. I never got a confirmation call from anyone at Terminix leading up to today. I see online that the technical was supposed to be here 2 hours ago. I called the 800 number to attempt to get some resolution. I am told the technical is another 2 hours away arriving at dinner time for a 2 hour scheduled service during which I am supposed to vacate my house. When I demanded a refund per their 100% satisfaction guarantee, I was told that they could not get a hold of the branch manager to go ahead and reach resolution on that part. I got that answer after waiting for 15 minutes on hold. So what is the 100% guarantee for then? (That goes under fraud/false advertising.) I won't even get into the fact that I had wasted almost an hour trying to get a person to talk to on their service line to begin with. Recommendation is to run, don't walk, away from anything to do with Terminix. Probably the worse home service company I have dealt with ever. This company is terrible! read more

I am so so glad to work with Terminix. I was expecting the whole "Car Salesman" like pitch from Inspector, but oh was I so wring, Roger P the Inspector was so Professional but easy to talk to, he answered all my questions and I was not intimidating. His confidence in the service and his personality so genuine and rare. I'll recommend them to everyone!! Gail B read more

Buyer beware! We called to be serviced for ants and were told they'd come out during a specific time frame only for them to never show up. We gave them one more chance and they again let us down. I called this morning for a third time to give them yet one more chance and they couldn't even have someone come out today. Because we have had to wait in hopes Terminix would be coming out, our ant situation has become dire, hence me wanting them out today. So, I was hoping they'd rectify their mess up but no. They couldn't even do that. I'm not sure specifically which location the technician was going to be coming from, but this company as a whole SUCKS. read more

Called Terminix for a termite report for a house I am selling. BIG MISTAKE!! They found NO ACTIVE TERMITES, charged me $175 for the report, but because they saw rotted wood firewood and scraps outside the house, they FAILED THE REPORT saying there was a "conducive" environment for termites and wanted to charge me $1100 to "clear" the report! Sounds like EXTORTION to me! I politely told him no thank you and called a LOCAL company that charged only $35.00 for the report and recommended no action to be taken. They even gave me a one year warranty. Bottom line, I would NEVER recommend Terminix and would highly recommend going with a local company as opposed to a big chain. read more

Dishonest! Began service with them in January. Did not get any follow-up for a service it turns out I didn't need in the first place. Have been trying to cancel for the past 4 months! Just woke up to an unauthorized charge today for the service they said they would finally discontinue over a week ago! I want my money back and I want to have nothing to do with this company ever again. read more

Fraudulent business practice - refusing standard inspection unless paying for contract (which is supposed to require an inspection to purchase in the first place). Inspector arrived at house to do a standard termite inspection that we needed for the sale of our fathers house. When the inspector arrived, we explained that contract we had for selling the house was an as-is contract that it just required a termite inspection, regardless of if termites were found or not. Should be simple, right? Well the inspector decided to tell us that he could not do an inspection of the house unless we paid for the termite guarantee contract. That would increase the price on-the-spot from about $150 to $400. He said if we didn't pay the additional fee that we would have to go elsewhere - knowing we didn't have time to get another company in time before the closing date of the home sale. He continued to say that he can't do a normal inspection because there are shrubs up next to the house and he can't determine if there are termites or not. Therefore, we would need to pay the additional amount for the guarantee contract. The funny thing is that normally to buy the guarantee contract they are supposed to do an inspection to show that there are no termites currently present. I argued with the inspector about how he could ethically do this, but he stood his ground knowing that we did not have any option but to pay his inflated and fraudulent fee. He never even stepped onto the property! Unfortunately, I got in an argument with my sister who just wanted to pay for it and be done with it, but the inspector's behavior should be documented and reported. To complete the report that we needed for the contract requirement, he said he needed to fill in some information on the forms and would make up inspection codes since he wasn't going to do any inspection anyway. The Inspectors name was Lawrence Maxwell (Lic # 11121-T) and the date of the inspection was June 5th, 2020. read more

After posting to Yelp, I received a response from Terminix with an email to send my information to. Yesterday my doorbell rang and 2 guys wearing masks (yay!) from the company were there. They gathered all my bait stations and listened to my concerns. THEN they took care of my balance. They made it right. I absolutely appreciated that. read more

Terrible, just terrible! I take off work in order to meet a technician at my house. Not one but two different time windows (that they gave me) come and go without a call or anything. Upon my 3rd call and after sitting on hold for over 10 minutes - they say they will 'try' to send someone over (like it's the first time I've called) and, by the way, what we said would be a free consultation will now cost $175. No thanks. read more

Made an appointment for them to come out for a quote. They did not show up for the appointment and did not call the say they weren't showing up. When I called the company, they said they were having problems getting a hold of the local rep. The company left a message for the local rep to call me back and he did not. When I called the company again, they said they talk to the manager in Hagerstown who said he was busy calling customers from previous days that they didn't show up for. I never did get a callback read more

less than one star. HORRIBLE service. The option to leave your number for a return call is a laugh. No return phone call ever came. The only ones with a pulse that answer calls are the CSR's signing up NEW service, I know, after repeatedly making calls over a TWO day period, and never getting a response, I followed the prompts for "new service", low and behold, a living person answered my call, upon explaining that I needed assistance on existing service, I was transferred to the number that went nowhere. Finally!, I have convinced my boss we no longer require their services and will be cancelling their service. IF we can get anyone to answer the phone... read more

Was mislead with the services agreed upon. Was told could do treatment without leaving house. Tech arrived and informed me would have to leave the house for at least four hours. Was not told this when scheduling appoint. Have tried calling to reschedule since 11 am, keep getting "we are experiencing heavy call volume, please leave messag and will call back". Called all day, they must have left for the day, still waiting for a return call. Would not recommend. read more

I was just thinking to myself, "Self, Terminix has done a GREAT job. You should go write a nice review for them on Yelp." I was rather surprised to see Christina's 1-star review. When we lived in Ashburn the first time in 2004-2006 we used Terminix and were very pleased with their service. We moved away for a couple of years and then came back again in the fall of 2008. We started having a problem with mice and ants in our house. After catching mouse #9 (in ~2 weeks) with traps I bought at Home Depot, my wife called Terminix and signed an annual contract sort of like we had at our previous Ashburn house (includes spraying for bugs, stopping the mice, and treating for termites, too). Our new Terminix Pest Control Specialist, Bruno Bianchi, came out the day after we called. He found several mouse holes around our kitchen (two behind the refrigerator, one in the pantry, one behind the dishwasher, and around each of the pipes coming in under the kitchen sink and stove). He plugged all the holes with foam stuff the mice won't chew threw. He also went around the outside of the house and identified several spots the mice could get in through gaps around pipes or wires, and filled all those holes with spray-foam, too. Then he put out glue-pad traps all over the house. We caught one mouse on a glue pad the next day, and since then we haven't seen nor heard any mice (knock on wood). That was two weeks ago now that we haven't seen a mouse. Likewise, we had also been having problems with the big black carpenter ants around the kitchen coming up into the dishwasher and kitchen sink. Bruno sprayed the kitchen doors and windowsills and the backsplash of the kitchen counter, plus he sprayed around the outside of the house. He left us his card and said to call him if we saw any ants or mice in the next 90 days. We haven't seen a single ant since then (knock on wood). My wife was very pleased with the professionalism and helpfulness of the person she spoke with on the phone to schedule the appointment, and I was very pleased with Bruno's professionalism when he came here to our house the next day. So far the treatment has been very successful, and I consider it money well spent. Why only 4-stars? I reserve the 5-star rating for cases where I have done business with other companies and can say it truly stands out above the competitors. In this case, I haven't used any other company besides Terminix, so I can't really say if it's better than other companies out there. However, I am VERY pleased with the service provided by Terminix and will continue to use their service for the foreseeable future. read more

I called the national 844 phone number on the Terminix website to schedule a termite inspection needed for a mortgage refi. I was told that the local Terminix would contact me that afternoon or the following morning to schedule the inspection. Well, they never called. Fortunately I had also called another local company that was able to come out the same day to do the inspection. My advice, don't rely on Terminix. read more

Absolutely horrible service. After having several properties "treated", discovered numerous spiders , gnats and mites in my homes. Was told by rep Terminix would retreat until issue was resolved. Company not taking calls, texts or emails for past 12 days. They certainly had no problem taking my money. Beware of the Terminix that services Martinsburg WV and surrounding areas. read more

Do not waste your time!! I am at jeopardy of blowing my closeting date due to this company. I had the inspection scheduled 2 weeks ahead of time and they called me 2 hours after the scheduled appt to tell me they were not coming. I made several attempts during the 2 hour window to contact the inspector but no call back. Bruce was he assigned inspector. Royally screwed me....thanks Terminix! read more

Severed our long standing contract today. Better, more responsive and competent service providers in the area. Think twice before signing with Terminix. read more

This should be zero stars. The incompetency of the customer service staff is remarkable. We tired THREE times to have an inspection done and they blew off the appointment once and then replaced bait stations?? We had to delay the closing of our property because this terrible company couldn't complete the most basic task. read more

Terminix scheduling leaves a lot to be desired! They take the short cut when it comes to documenting the issue to the field agents, which results in the agent not being informed, not having the right products and equipment and causing the customer to lose hours-hours of work, because now they have to re-assess, reach back to their local office for direction and schedule some other time who knows when!!! By the way, trying to reach anyone at the local offices is literally impossible because you are sent back to the schedulers in the sky. read more

Last year, we install a termite system around our house because the guy said that after 1 year of contract, the system is ours to keep. After a year, we called to cancel the contract we found out the we're not own the system. Additionally, in order for us to cancel the account we had to schedule an appointment on 4/4/2021 for someone to come to our house to uninstall the system and then we have to call back to terminate the account. Now it is May 2021 and they haven't sent anyone to uninstall the system and I still received the bill for May 20121. read more

We have been using Terminix for about a year now, and though the treatments are the same you could get anywhere else, but really decent pricing, our interactions with our technician David H have been outstanding. He has always been extraordinarily courteous and has always been on time and considerate of our time. Our most recent service was after the stay at home orders and social distancing rules were put in place, and he was so gracious and respectful in his interactions. He greeted our puppy from over 6 feet away and all in all is just a nice human. We have appreciated Terminix and David's service! read more