Dear Customer Service Manager, I am writing to express my frustration regarding the service I received when calling your support line this morning. I attempted to reach your team multiple times and after an hour and a half my call was finally answered. When I spoke with the representative, Aya, she seemed indifferent to the situation, merely stating that the delay was due to high call volume. While I understand that busy periods occur, a wait time of this length is unacceptable. Most companies offer alternative contact methods or callback options to avoid such extended delays, and I expected more appreciation for my long relationship with the company. I hope you will take this feedback into consideration to improve your staffing levels and the overall customer experience. read more

Today, I was very impressed with my new technician Eric H's service. He took his time and did a thorough job inside and outside. He was very knowledgeable, professional and personable. In fact, he is the only reason that I am staying with PestNow because they still are having problems with their automated phone system. read more

Pest Now used to have team members available to answer the phone and email. Now, I have called at least 7 times over the last 2 weeks, emailed and have received ZERO responses. If I had known they were sold or have a new system that doesn't allow you to talk to anyone I would have never renewed. Today, I received a check in the mail that I gave to a tech. He either dropped it or mailed it in (without my permission) and it was showing our personal and confidential information. The USPS dropped it in the mailbox in a clear envelope. I've been trying to call and no one is answering. It's unacceptable. Very disappointed. The only positive thing I can say, is my regular tech for Pest Control, Steven, is great. Update - I was finally able to speak to a manager after about 40 minutes on the phone yesterday, who was very understanding, and they offered a temporary resolution. I will change the stars from a 1 to a 3 for now. I'm hoping they resolve their customer service issues as well as their accounting issues. read more

The service guy put his foot through our ceiling Insulation and dry wall filled the room. One week on and the repairs are still not completed. They have to patch the ceiling and replace the lost insulation. We were unable to sleep in our bedroom for 3 nights and had to clean the room twice of dust and construction mess. If you have PEST NOW of Virginia services be aware. In my experience, they do not deliver on client services when there is a proble. Do not hire them. read more

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So shady! They basically just pulled out our oven and showed us where mice nah have come in, but declined to patch the hole. All they did was put out a few rat traps. We had to go to Home Depot and figure out how to patch the holes ourselves. After the first visit, we paid for one quarterly invoice and then cancelled. Even though we paid, they kept sending us bills and sent it over to COLLECTIONS!!! What a nightmare and SO SHADY! Never again! read more

I've been using their service for years. Always been à la carte since my issues are seasonal ants. Usually once, twice tops. This spring I was given a new price that I refused to accept. Either pay 2.5 times the usual price for a one time service or get the quarterly treatment. Basically costs went from $100 to $400 for services I don't need or want. Pestnow is no longer the service I want for my home. read more

I just had a termite inspection done by Shawn from Pest Now. He was prompt, very courteous and efficient. I will be using this company for a treatment. read more

One of the worst companies out there. Making false claims stating there is actual damage of wood destroying insects just to win the business. I had two other companies verify there is absolutely no visible damage. I will stay far away from this company who simply tries to make false claims to earn some money. read more

Whatever you do, do NOT work with this company. I stopped working with them last fall because they weren't showing up, they weren't answering their phones, etc. so I cancelled my account. They referred my account to a collections agency despite the fact that I had a $0 balance. They sent me bills saying I owed them $98. Every time I logged into my account to pay the bill online it said I had $0 balance. I tried calling Pest Now several times but no one ever answered the phone. I figured it was an accounting mix up but then I started getting calls, letters and texts from ARM Collections. I called Pest Now and again, no one answered. I ultimately paid $98 to make the collections people stop. Pest Now cashed the check on March 16th. And they referred my account to ARM again on May 1st. This is harassment at this point but it's also indicative of Pest Now's inability to conduct basic financial accounting. read more

Not the same Pestnow since they were acquired. Poor customer service. Long wait times. No return calls or emails.

If I could, I would rate this company ZERO stars but that is not an option. They performed the termite inspection when I purchased my home last year. When I discovered carpenter ants, I naturally reached out to them for help. Over the last 3 weeks I have called more than 6 times, left messages, sent emails through their portal with absolutely NO RESPONSE. Horrible customer service. I encourage others to look elsewhere. EC read more

It is impossible to speak with anyone at this company! I have been trying to reach them for my property management company to set up treatments for some vacancies and I have been calling for over two weeks. Nobody picks up the phone, you're on hold for over 20 minutes for the system to just hang up on you or ask you to leave a voicemail and I never get a call back. So frustrating!!! read more

If you are considering this company - please run away as soon as you can. No one at this company can answer a phone and let alone deliver the services you sign a contract for. This is probably the most unorganized, unprofessional company I've come across. I've called every day for the past 3 weeks and still have yet to talk to someone. I think you can tell be all of the 1 star reviews this place has, that they are unequipped to handle any capacity of business. read more

Very disappointed. They are impossible to get on the phone now. As a real estate agent who is dependent on timelines and predictability, their new online only method of ordering inspections is horrendous. They say someone will reach out in the next 48 to 72 hours. Spoiler alert, people don't reach out. You can get a commitment on timelines from anyone over the phone so you're left wondering when the inspection will happen. A long shot from their previous system in the past. Call, order inspections complete in 24 hours. Taking my business somewhere else. read more

Outstanding Service from PEST NOW! As a Realtor, I rely heavily on fast, accurate, and trustworthy partners -- and PEST NOW continues to exceed my expectations every single time. Their technicians (like David Daswell) are consistently prompt, professional, and incredibly knowledgeable. Whether it's a routine inspection or a last-minute request needed before closing, they always deliver high-quality service with a positive attitude. I also want to highlight the exceptional support provided by the Regional Manager, Bobby Johnson. Their responsiveness, attention to detail, and commitment to problem-solving make a huge difference in helping me serve my clients with confidence. It is rare to find a company that combines expertise with such genuine care for customer needs. PEST NOW has become one of my most reliable and valued partners in real estate ( I have used them for over 30+ years). I highly recommend them to anyone seeking dependable pest control services -- especially fellow real estate professionals who need accuracy, efficiency, and trust. read more

I've used them for years and even when they had a shady tech come and "spray" less than 2 min - usually they old guy was there for at least 15-20 to make sure he got all the yard and back deck. I work from home so I do watch to see what they do. I stayed with them to let them correct themselves. However, they recently did a merger with another company and I couldn't access the system to pay the bill and kept sending me notices. I called and left mulitple messages trying to pay and finally go a hold of someone 2 months later. Paid and cancelled. It was too frustrating to stay when there are so many pest companies in the area. read more

Great pest control, won't beat their price. Will come out of you have any problems. Easy to contact and get them out for an initial treatment. I'm doing their quarterly preventative care and don't have any problems. read more

I contacted Pest Now after seeing 2 mice in my basement in January of 2025... the 1st technician didn't put down any traps, barely looked for openings, and said I probably only had 1 mouse. WRONG! I ended up having an infestation and still trying to get them out of my house. I would NOT recommend Pest Now. read more

Pass on this company if you're looking to schedule an inspection of need any sort of communication with the company. For TWO WEEKS their vm says "we apologize for delays sue to a system upgrade." For TWO WEEKS??? Normally, I'd let this slide but I've speak 4hours over two days trying to get someone on the phone to schedule an inspection. I'm currently on hold with them now. So frustrating. Nobody has time for this. Nobody. read more

Jason was absolutely fantastic. We initially hired them for the Yard Guard treatment in Bristow, and he came out promptly and took care of everything. Not long after, I discovered over 25 wasp nests tucked under the handrail of our upper deck--one between nearly every post. Jason returned right away, in 106° real-feel heat, and removed every single nest. He also sprayed around the entire house and deck to prevent future issues. I had originally planned to handle pest control myself after this, but after working with him twice now, I'm signing up for recurring service. Highly recommend! read more

I would say the service depends a lot on who they send out. The guy they have been sending out recently (Edgar) doesn't seem interested in doing anything but the bare minimum. Previous representatives tried to track down the entry point for mice, but Edgar doesn't seem to care. Very disappointed! I might have to start searching for a new pest control company after many years with Pest Now. read more

Terrible customer service. We have been paying their quarterly fee for almost a decade. Our original technician years ago was WONDERFUL (Chris) and went above and beyond. Every person after him was worse and worse. I called to express my disappointment recently and the owner promised to reach out: crickets. Canceled immediately. read more

They've been out twice to our home and haven't found the mouse nest. They put out baits, we clean and clean, and trap 1-2 mice with OUR traps and then bam, more mice. They didn't seal ANYTHING, didn't MOVE anything, they just put down traps and leave. I know the mice have gained an entry point somewhere and we called pest control to find it! They didn't even bring steel/copper wool or caulk!!! WE FOUND A HOLE in our living room that goes somewhere but my husband put a sticky trap over the hole and they LITERALLY LEFT IT THERE. RIDICULOUS. I am anxious and stressed. I have kids and two dogs so keeping them OUTSIDE is clutch. I guess it's time to call another pest control because this isn't it. read more

Stay away. I have been with PestNow for a few years and they were usually responsive and professional. However, my last experience with them caused me to cancel my account. I had an ant infestation problem in my bathroom. I called and a technician arrived on schedule. He treated my bathroom for ants and also sprayed product around the exterior of my home. He also apparently discharged some product in my driveway that left two very large white stains on my blacktop. I contacted PestNow management via email about the stains. I emailed photos of the stains. Management told me that someone would come by and address them. I also told them that I still had ants in my bathroom. I was informed by management that the technician would address the ants and the stains during his visit. The technician visited, treated my bathroom again, but he did nothing with the stains. I reached out to management via text and asked why the stains were not addressed as promised. After some texting back and forth, the manager ghosted me. PestNow did not, and I suspect will not, remove the stains in my driveway. So now I have two large, ugly, white stains in my driveway. I will have to pay someone to remove them. The second treatment of my bathroom didn't work, so I still have ants. I am done with them. This company used to be locally owned, but it was purchased by a larger entity. This may explain the poor customer service. I suggest that you do not start with them. read more

We had heard some squirrels in our attic and had someone out to take care of it. They identified a hole in the roof and gave us a quote to fix it, and also recommended replacing the insulation. We used PestNow to fix the hole, but when we had a different company out to replace the insulation two weeks later, they noticed additional holes that PestNow did not see or fix. We're extremely disappointed with the money we spent, and time taken off of work, that ended up with a job only half done. Oh - also they say they have Saturday hours but it's only once a month, and extremely difficult to get an appointment during that time. read more

No complaints about the service, but the prices are high. They charge over $200 to remove bees. At that price, I thought they were going to do somethig incredible by bringing a hives and collecting. But all they did was put 5 grams of Drione Dust, which you can get 1.2 pounds of Amazon for $50. High mark up! read more

The service itself is very good, but they seem to have a big problem with customers who decline the recommended quarterly follow-ups. I called them out twice, and 3 months after the first visit they called me to schedule the follow-up. I told them I had declined it and that was okay. 6 months after the second visit they sent an invoice for a follow-up service that had not been provided, and then two statements showing the same balance. I called the office twice and was told a manager would have to credit out the fee but was not currently available and they would call me back. No manager ever contacted me. read more

PestNow - Pest Control Near Me - Sterling, Virginia

We contacted PestNow for an inspection related to a suspected rodent living in our home office wall. 3 stars for the initial contact process. We used their online form and received an email response from a real person within 24 hours. I requested that the person call me right away to schedule the inspection but he never did. Because the rodent was actively chewing a hole in my ceiling, we didn't want to wait and decided to call in ourselves on the next business day. The customer service rep was friendly and got us scheduled for a next-day inspection. 2 stars for the initial inspection. The rep was polite and respectful of our home. Without doing much in the way of investigating, he told us it was likely a rat or a squirrel, and left with a plan to return the following morning to complete the inspection and set traps. The rodent kept chewing away (loudly) during this time, so we set out a rat trap just in case it decided to come inside. Well, come inside he did--sadly, it was neither rat nor squirrel, but a cute fluffy chipmunk that had somehow gotten stuck inside the home. He got snapped by the rat trap, and we felt awful!! We wished the inspector had mentioned the possibility of a chipmunk, as these guys are usually not a risk to the home or health. Had we known, we could have used a humane trap to capture and release outside. (Don't worry, we got him to a wildlife rescue and he seems to be on the mend). 5 stars for the follow-up inspection. Kudos to JR for salvaging our PestNow experience. He was awesome! He told us that we probably did not need the rat traps, as it was most likely we caught the culprit--chipmunks are solitary creatures, so it was very unlikely that we'd find others inside. He canceled the rodent service and instead went over some tips to avoid a chippie getting trapped inside again (quite possibly came through our dog door). At our request he treated the home for other pests. Overall he saved us $150 and gave us great info. Thanks JR! read more

PestNow - The guilty and now injured chipmunk - Pest Control Near Me - Sterling, Virginia

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Have used Pest Now for a year now. They did my termite treatment & my quarterly pest control. The pest control is great, it keeps critters at bay. I like that if I find any lurking around (which is worse during some seasons), I can call them in between services and they will spray the area again no extra charge. The technicians I've worked with have been friendly. I was also pleasantly surprised when I found out getting rid of a wasp nest that formed on my house was Included in my services. read more

We have had good results for years with this company. They are helpful in scheduling a good time to come, and their technicians are knowledgeable. We usually request Markus, who is a pleasure to have help us with pest control. read more

I could not recommend Pest Now more highly, and I found them through Reddit (r/nova), not through Yelp. But I had to leave a Yelp review because the folks at Pest Now are wonderful, and if you are dealing with roaches, CALL THEM. They will give you peace of mind. I am terrified of roaches, and I live in an apartment building where they travel from unit to unit, gross little things! So I called Pest Now because I didn't want to deal with going through my landlord. Pest Now had availability starting the next day! I booked service for a two-hour window, and the technician, Matt, called me when he was 30 minutes out. Matt arrived promptly and was courteous, professional, and efficient. He put shoe covers on his shoes before stepping into my unit, which was very polite and a nice touch. He explained the process as he went. He is extremely knowledgeable about pest control and stays up to date on the latest research and podcasts on the subject. I felt at ease thanks to Matt's knowledge and kind professionalism. Matt inspected the areas where I've noticed activity, and he sprayed those areas thoroughly but with the minimum amount of chemicals necessary. I had wanted to douse my entire unit, but Matt explained the pros and cons of that approach, so I appreciate the more moderate direction we took. He also placed traps in high activity areas. Matt then explained the payment process and recommended a follow-up in 14-21 days. I have never had a pest control company include free follow-ups, and I feel 100% at ease knowing they are coming back to check on the situation. Thank you, thank you to Pest Now and to Matt! read more

I have been a customer since 8/23/23; having found them on Yelp. We had a man out and all he did was put black traps down, walked around my house and billed me $165.00. I called back and told the representative that our cat killed another mouse and also mentioned I am not happy with the service. They suggested I have someone out which I did 2/5/2024 and same deal put the black boxes down and that is all. Both trips done in 30 mins or less. Then I agreed to give them another chance and they did a quarterly checkup and they did the same thing and charged me $95.00. I recently opened the one small black box in the kitchen and found the poison had plastic around it and none of the traps caught anything.. So I called in again and they were to send a man about between 12-2 4/10/24 only to receive all call that he was running late and would be at our at 3. Well 3 comes and goes and I called him and suggested we can do it Thursday 4/11/24 in the 12-2 slot. On 4/11/24 I get a call at 10 and he is "available now" and wants to come over . I suggested at 12 as we had people still asleep. Well 12 came and went and I called the office and they tell me it is 12-2 and that is not what the tech and I talked about. Suffice it to say I have had it with this company. This has been a half-baked pile of worms from the git go and I even asked the techs do I have mice infestation and was told twice NO. I have no confidence in them and find others actually guarantee their work and don't just take your money and split. If feel totally ripped off. read more

I'm satisfied with pestnow . They are responsive , professional and on time. I never had problems with them.

I've been using PestNow for over 3 years at two residences for routine control of basement bugs. All the techs that have come out have been knowledgeable, reliable, effective and efficient. The one residence had a notable number of spiders and spider crickets in the basement and PestNow reduced their number quite quickly. read more

We had a terrible ant problem. But, not since we started using this service. PestNow has always minimized inconveniences associated with indoor and exterior pest control. They communicated well with each treatment, and they are clear in their plan for attacking pests. I've been very happy with this service. read more

We have used Pest Now (and the company that preceded it) for over 15 years. Until recently they were a good local company: reasonably priced, honest, and effective. In our last interactions with them, however, they have been aggressively trying to get more of our money. They insisted we pay more for their termite warranty than what we were actually billed. When they inspected our attic, they recommended spending several thousand dollars to remove all our insulation and replace it with theirs. Less important (but still a sign of how they view their long-time customers): they used to ask for payment after work was done, but now have wanted us to provide payment info beforehand. The technicians still seem trustworthy, but the company's new approach to their customers is disheartening. Pest Now was recently bought by a private equity firm, which could be why they are trying to squeeze us for more cash using questionable tactics. We're considering switching to another, more trustworthy pest control company. read more

Have used Pest Now for many years with total satisfaction in their responsiveness and effectiveness in preventing bugs and critters accessing my home. Services are priced competitively. read more

In April I moved into my new home and found out that I had a squirrel problem in the attic. I requested to have them come out for a free quote and inspection of my home. The technician came to my home, walked around, and stated that I needed to have one of their "wildlife technicians" come to my home to get on the roof to inspect for entrance and exit locations the squirrels may be using. After paying almost $900, they came out, walked around my home again, and stated that they "thought" the squirrel was getting in in a couple different locations. When asked if they could go to the roof to make sure there weren't any other big issue areas he responded with "that would require us to put on a harness." In my opinion, that is what I paid them to do. So every day for the next few months they came over once a day and checked the trap they left in the attic. The first time before setting the trap I was asked if I had any peanut butter they could use to put in the trap. After a few weeks of stopping by at a different time every day, they caught one and considered the issue resolved. The next day I heard more movement in my attic and above my garage. They came back, same process. They caught another, and somehow managed to let him out of the cage while still in my attic. Another couple of weeks go by and I notice that there are holes around the outside of my home. Some are more noticeable than others. When I asked the technicians about it they responded casually with "I don't know how I missed that." The lack of thoroughness and casual approach to the issue was unbelievable. They then proceeded to cover one of the holes with multiple screws and a mesh cage fencing over the hole. No patching or covering the hole, just a wire cover. I called to cancel and requested a refund for a failure to resolve the issue and the damages my home incurred due to the lack of an effective strategy and was told that I was lucky I got the service for the price that I did. I had them come back and time after time, they would go up in the attic, see that the peanut butter was gone and the trap had not been triggered, and say "I'll check again tomorrow." I get that there is a lot of uncertainty and variables that go into this type of thing. But the lack of effort, laziness, and unprofessionalism displayed was out of this world. Over the last week I have heard more noises in more parts of my house, and the hole that was not covered and "missed" upon the detailed inspection has now caused water damage to my home. I called again today to attempt to be refunded and ask for some sort of compensation for the damages as I would like to try another service to resolve this issue. I was yelled at and told that half of what I paid would be refunded, but no damages would be covered. I was told that they were trying to "help me out because corporate would never approve any refund or damages." Long story short, it was a terrible experience to move into a new home and have this, 6 months later, still be an ongoing and worsening issue. To receive such customer service and pay for a job to be done, for this to happen is absurd. I would be cautious in hiring this company if you have any problems that may be considered "difficult" as they will take the easiest way around the problem to attempt to temporarily fix it. Now I have to find another company to do the job right and fix the damages caused by their negligence. Will never use this company again. Unbelievable. read more

Great service and knowledgeable. Easy to request and reschedule appointments. The only issue is I have not received a bill for my last appointment. read more

I have been a customer of PestNow for over two years, receiving their quarterly pest prevention services. After my latest service I raised 4 specific complaints to their customer service team and continued discussions over email with their VP of Operations, Rusty Markland. My concerns were: 1) I received an email confirming my next appointment date. Yet their technician arrived on an earlier date without any prior notice. 2) After receiving my quarterly service during this unannounced visit from PestNow, I was invoiced for a higher amount than previous services. I was never informed of any pricing changes, they simply invoiced me for the higher amount without any notice. 3) After calling in to customer service for clarification on the two issues above, I was given zero answers and was simply instructed to pay the invoice. This was when discussions with the VPO, Mr. Markland began. 4) Their pest control services have been entirely ineffective at my property thus far, so due to the price increase I inquired about what additional services I would be receiving for the added costs. After making these complaints clear to VPO Markland, I communicated I was open to solutions to rectify the issues and continue my services with PestNow. Markland did not provide any solutions to the 4 complaints I raised and responded over email indicating any prior warranties I had already paid for were canceled and I quote, "Your account is canceled, and you are not eligible for renewal." Putting the wildly unhelpful customer service team and beyond unprofessional communications from their VP of Operations to the side... Their services are broadly ineffective against local pests, and when you raise issues to them they respond with hostility. Avoid this company at all costs! read more