Very assertive salesman Dana got the contract signed and we paid $6500 in full the following day with zero follow up... Is the crew there, how're things going? Or how'd it go? Was everything to your satisfaction? Radio silence from the company. Unsure if insulation job has even been done properly as it's already falling from the ceiling. They were supposed to seal around the fireplace in the attic. No follow up, no inspection. 3 guys showed up at 9 am with one asking to use the rest room as soon as they arrived. He then sat on his phone in the back of the truck while the other 2 hauled all the material and did all the work. 4 hours of labor, 2 guys. Overpriced, poor customer service, no follow up. Do not recommend read more

the salesperson lie, never told me about contract for a year , did pay for the service that was done but I was told I needed to pay $900 to get out of contract. Bad business. They will make sure to effect your credit if you don't pay, stay away from this company read more

Update: Fourth time Terminix cancelled and did not tell me after I confirmed the appointment. So far I have spent a total of 8 hours (2 hour increments waiting for service and no one has shown). Terminix missed three scheduled appointments without notifying me, leaving me waiting each time. On the third attempt, an employee (possibly named Ken) called to say he wasn't assigned to my area and blamed me for the previous technician not completing the multi-point inspection, even though that visit was only for exclusions. I eventually spoke with Jackie in customer service, who was able to get the inspection rescheduled. Thanks Jackie! read more

I have been a customer of Terminix for 7+ years. I've had insulation, exclusion service, and termite protection. Currently paying $1209.04 per year for these services. I have reached the end of rope with them. The only reason I stayed was I had Devon who is a great technician. However, the remainder of the company is NOT CUSTOMER FOCUSED!!! 1) they send a text at 10pm for unscheduled service the next day. Then I must then call to reschedule. Guess what, the technician shows up anyway since he was not notified. I have called and reminded them I am the customer and it's not my responsibility to modify my life to accommodate Terminix. Again, call to reschedule; 2) I schedule a terminate inspection and no show. I call a centralized call center and get platitudes and apologies; the termite inspector did not even have a hammer to put the stakes back in the ground, he shoved them in and of course they fall over; also, they did not replace 5 year old rotted wood stakes until I made them, that guy had a hammer; 3) it is impossible to contact the local office and the call center will not provide, the representative has said the local office will call, guess what, no call. By accident I found the number for the area manager, called him, nothing but platitudes and apologies, nothing changed; 4) there was to be a scheduled full home inspection between 1-3 pm today, at least I received notice 2 days prior, AGAIN NO SHOW!! 5) finally I sent a letter to corporate headquarters, customer service, fingers crossed I hoped for a response, NOTHING; 6) finally today when I called to respond to them previous day NO SHOW, I spoke the agent who wanted to reschedule, I requested to speak to a supervisor, after waiting 20 minutes, I must give the rep credit at least she kept coming back to apologize for the wait, I requested for the supervisor to call me, since my time valuable, I was told the supervisor would call back in 15-30 minutes. Guess what, it's been 1 hour and twenty minutes and still no call. THIS IS THE STRAW THAT BROJE THE CAMELS BACK!!!! I'm done and currently looking for a non-corporate pest control company that is customer focused. MY TERMINIX EXPERIENCE IS SUCH THAT IM TIRED OF EXCUSES, PLATITUDES AND APOLOGIES AND EXPECTING THE CUSTOMER TO ACCOMMODATE THEIR SCHEFULE AND NOT THE CUSTOMER. I truly understand why they are rated with one star. BYE BYE TERMINIX. UPDATE: THE SUPERVISOR NEVER CALLED BACK. DON'T BELIEVE WHAT THEY TELL YOU. read more

Today I had the pleasure of having my home treated by Johnathan, technician with Terminix. I found him to be knowledgeable about the products he was using and alert to any potential pest issues. He sprayed my windows to safeguard against pests entering. He also treated the exterior and yard perimeter. I highly recommend him and Terminix. Thanks Johnathan. It's good to see people whom you can trust. read more

Sadly, Ive been paying for 1+ years and cannot get a call back to set up the very first indoor treatment due to ongoing termites. I wish I knew why. I know that if it were up to the technician, it would have been done a year ago. What is the disconnect? It appears that my record indicates that the service was completed, when it was not. How do I set up the treatment I have paid for? I don't have money to start over with another company. read more

I signed up almost a year ago, paid almost 600 for them to fill move holes, and termite protection they did an excursion, at first of helped for a couple of months then the mice came back, I was paying $123 a month for the to come back out some mouse traps up and leave, I thought I was paying to have them to continue fill the holes when they chew through them when I asked them again to come back and refill the whole they said I ask to pay again to have that done, I don't understand what I'm paying for a month, I tried to cancel and I was told there is a cancelation fee of $370 because im still within a year i wasn't told that I was told I could cancel at anytime terminex is a scam don't waist your money, all the money I paid and the life kept coming back I expect them to stay away read more

Do yourself a favor...Find another Pest Control company. I called Terminix because they had the name recognition...That was a mistake. I needed a Termite Inspection for a VA Mortgage Refi. Before the "Inspector" even came out to the house, he called me telling me everything we need to do and was just selling us on pest control, without even looking at the house to know if we had any pests. I informed him we just need an inspection, rudely interrupting me several times continuing to sell. The appointment came, and when he got to the house, my wife answered the door, and he did the same thing...Again, saying he was rude. I had to step in...looking back I should have kicked him out of the house. I finally convinced him to complete the inspection. Towards the end, he reported no termites but still tried to sell us on services. Said we had mice...and they could reinsulate the entire attic for $10,000. I asked him about the Shed...He said the Shed did not need to be in the report. I informed him that the Mortgage Company said if the Shed is in the Appraisal, it needs to be completed. He said he did not do the Shed, and it is not needed. several days pass by, and the Mortgage Company came back and said the Termite Inspection did not include the Shed, and they can not sign off on it until the Shed is Inspected. Tried getting in touch with the Salesman (who calls himself an Inspector) and he said it would be a complete new report at full price. After 3 days of coordinating he ghosted me. I called the office, and spoke to them, and they said they could send someone else and it would not be a charge since the job was not completed the first time. Now after a week, he sent me a text today informing me he saw the appointment, and he would be coming out, but would only charge $99 instead of $149. I informed him what the office said, and all he said "it's miscommunication". I had him cancel because I don't want him on my property again, and I don't think I should pay twice for one service. I called the office again, this time they said they would have the service manager call me...Nope. No call from the Service manager. Bad service, rude people, Service managers don't call back. Do yourself a favor, and call another company. I will be calling the bank to ask about services not being rendered and filing BBB. read more

service technician Todd come out for a consult regarding needs for termite stations at my mobile home in Atlantic Beach NC. He inspected the crawl space and advised that there was no evidence of a termite infestation. he suggested I have stations put in & also suggested a vapor barrier. He quoted me prices for both. Although I have other more pressing issues I'm currently dealing with, I do plan on addressing this in the near future. I will definitely request that Todd do the work. he was polite, professional & honest, some qualities that seem to be lacking these days. I highly recommend him! Deborah Grant, read more

Never use this company. Had them come out in April of last year for termites and was supposed to prevent any more coming. Attached are pics of how they multiplied. Never had any one call to check and see if things were ok but they charge my card every month for absolutely nothing. Called to cancel and they want to charge me for the last 2 months of the contract. Some nerve. They are terrible and several comments have agreed. read more

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Poor service! Dead animals are to be picked in 24 hours. Just got a text that mouse coroner will not be here 6 days.

Absolutely the worst company I've ever dealt with (next to Comcast). .NEVER EVER EVER SIGN A CONTRACT WITH THESE GUYS!!!!! The original sales guy lied about damage to my house. He said water damage was caused by termites and that wasn't true. They rushed to get me to sign a contract and they always push bundling service. Never use this company! If you do NEVER sign a contract, if they can't fix it in one day forget it! Their goal is to get you to sign a contract and that's it. The services are very minimal if not non existent, kinda like true green. They just bank off of people in a desperate situation but most of their work is complete bs. You are better off going with a local termite company where they aren't looking to marry you and steal your money while providing no services. The customer service department lies. Everytime I'd call id get a different reason why I couldn't cancel, mind you I didn't care about early cancelation penalities etc. Dealing with this company and customer support I literally felt like I got robbed. Don't ignore the reviews, people aren't lying about how horrible this company is. If you don't believe us, try them out and I guarantee you'll be back here giving them a horrible review. read more

They advertise groundhog rodent pest control solution measures, but they will not even estimate or refer such work in my area.

Devin has been super helpful and is always prepared for his visits. communication with him is fantastic. Please pass my thanks for him.

Terrible, they installed mesh along the perimeter of my house which made a minor issue a thousand times worse. The mesh had gaps in it so totally defeated its purpose. But the worst thing is that they dug up around the house and in so doing left big gaping holes into my crawl space. They cover those big holes with this mesh (with gaps) so all they did was provide more entry for points for mice and not only mice for for water to get into the crawl space and insects etc. it was a disaster. I had to pay a stone mason to cone out asap to fix what terminix did to the foundation of the house. I can't believe how bad it was. Not only that but they will leave your house a mess? Dirty glove marks all over the wall and mud everywhere. They just don't seem to give a crap. Would never work with them again. Where you might have had one or two little areas for mice to come in, they will leave you with multiple more ways for them to get in and your wallet significantly lighter for It. read more

My terminix tech was a no show for my appt today. No call or anything. When I called terminix, the rep told me shes sorry, sometimes that just happens, and she was sending a message to the tech for him to call me but I might just have to reschedule my appt. Then I look up and read many stories about this happening with terminix. How is this okay that a company can just apparently be no calls no shows for appts all the time AFTER they take your money for services they don't provide?? I feel like I've been scammed. After waiting a bit, I called terminix again because the tech, (surprise!) never called. Currently on hold after asking for a full refund and cancellation of my contract as I write this. This is ridiculous. UPDATE: Got a very nice supervisor who asked for time to get ahold of the tech or branch manager to find out what happened. I agreed- that's fair. Something could've happened. She couldn't get ahold of either of them so i canceled and am getting a refund. This was my supposed to be my first appt after having the inspection and discovering that I am infested. I kindly explained that I need someone reliable. I can't take off work for appts and have someone not show with no explaination or reasonable excuse to why. Plus I want to get this service done asap as they're currently damaging my house. I'd give the rep/ supervisor who took over my case 5 stars. She was amazing. I give my tech and the branch area manager 0 stars for both being MIA today. read more

I called Terminix Ashburn, VA., because of their name. As someone else stated, I thought they would be good. We were in a new home and had wolf spiders coming in when the weather warmed up. Terminix came out and sprayed for approximately two to three minutes and left quickly. We have cameras. So I complained because this was the first time to spray for spiders. They came back out and did a better job. After the first time, some workers did a good job, most did not. Finally, after rescheduling about four times to spray, but still charging me, they came out and did a very quick spray. of course the spiders came back. I called to cancel because they charged me again and I was not happy with the company. Hailey did not want me to cancel. she promised this, that and the other thing to stay. She said someone would be calling me to offer me half off, reimburse my credit card, and better service. Guess what? No one called. I had to call them back. It was a Saturday, so I got corporate. They told me they can't cancel the local Terminix store's contracts so I have to call the local store back. Do yourself a favor. Do not use this company. Customer service is bad. The actual work is bad. And they lie to you. never again. I'm done with them. read more

The sale person lied about the price and the contract was told some thing else. Now I am stuck for a year. The saleman not answering my phone. Just horrible! read more

this company is a fraud. I have not seen ONE technician come to spray and they freely charge my account. there is NO free inspection! two out of three times scheduled they didnt show up, third time, the guy eyeballed the house generally, took my credit card and charged me for free service. They text that they come and don't come and get paid anyway. they are TERRIBLE. read more

If I could leave zeros stars, I would. They said they would install small cages on the ventilation portals of my house last year. They never did. The "contract" they provided was on an iPad and it later said I was completely satisfied with the work when it was never completed and they charged me. In short, they manipulated what I signed. I disputed the bill with the credit card company and won, then I received a few shake down phones calls from their Sterling business and then their headquarters. One surely man said,"Let me help you help yourself" in an effort to force me to pay them. Well, thank God I am a Virginia lawyer and I told them if they pursue this course of action I will file a VCPA with the attorney general. Dishonest business with predatory tactics. read more

I am pretty sure I have been getting charged for the last year, without actually having someone come out to visit my house. I was sure I had cancelled the service a year ago, but I received a notice of payment yesterday. When I went to the bill, it stated that a technician had been by yesterday and that they had charged my card. I have cameras around the outside of my house that record motion 24/7. No one stopped by my house. read more

This branch of terminix in Virginia is run by incompetent individuals. Extremely quick to sign you up to an annual membership (termite prevention in my experience) and charge you card, but WORTHLESS for completing their side of the membership. Roger was out two weeks ago with our normal quarterly service tech to sign us up for their combined termite/insect service. Charged my card that day to start the annual termite service and the hole digger came later in the day. He was unable to dig two holes / stations due to our dry VA rock "soil." Said he'd be back tomorrow (Friday, 7/23/21) and never showed. I gave it until Wednesday, 7/28/21 to contact Roger and ask why this work was still not done. "We needed to buy an auger to complete your work, he'll be back by the end of the week." Now almost another week has gone by, and the bait stations are still sitting against my house waiting to go in the ground. One thing I can guarantee is they'll charge my card in two weeks, but you can bet whatever you want to wager I'll have to contact these jerks at least two more times for the INSTALLATION to be COMPLETED. USE ANOTHER VENDOR, this branch and leadership team is pathetic. read more

Terminix - Bait stations doing their job above ground. SMH - Pest Control Near Me - Sterling, Virginia

Absolutely the worst experience I've had. changed the time of my window without telling me and then didn't show up. central customer service and local office obviously have no coordination. cancelling everything with Terminix! read more

I requested one of their free inspections for my apartment unit because I had some concerns of possible pests having gotten in. It was VERY clear in my address that I was an apartment. They could have told me at any point in the 3 days between request for inspection and the scheduled day to tell me that don't do apartments unless requested via the leasing manager but NOPE. They just let it go. So the day of the inspection (today) arrives...I've taken time off work for this (a job that does not have PTO mind you, so I am just out a days pay for this) and no communication whatsoever. I contact the company and they claim the manager tried to call me; a lie. They then try to claim that I was asking for a full service and they won't do that for an individual apartment unit; also a lie, I just wanted an inspection to know if I even had anything to worry about, no treatment currently asked for. If you want to waist time doing business with a company that doesn't communicate with customers, leaving them guessing why their time slot isn't being respected, and then lies to their face about them trying to initiate contact with you then by all mean use this company. read more

I have been a customer for with Terminix for over 3 years, all they do is take your money and never show up to give you the service that you are paying for, I cancel my service with them in July 2024 and never received the service, they went into my account and withdrew $104.00, they said that they would reimburse for the month of June & July but only reimbursed me for June, I call them and they claim that I was not entitled for a refund for July and they never rendered service to me, they came and got their terminate traps, but again did not provided me service they are a total rip off read more

NEVER use this company. I have paid for inspections I know they never completed. I have been using them for several years now because I have a log house over 100 years old with a stone crawl space. What they would do is send a text message one morning stating that they would be by later that same day. No pre-warning, no nothing. Because I worked during the day, I would reply to cancel and let them know I wanted them to inspect the interior. No follow up. No nothing. So this year, when I called to schedule an inspection, I ask for someone small so that they could inspect underneath. But they didn't send that person. They sent another inspector that I met and (again) explained my situation. They in turn had their regional manager come out (again, no intent on climbing underneath) so he shined a flashlight from the removed floor boards. In no way could he see the entire underneath of my home. Then he tried to reassure me that he saw no tunnels... and that I really needed to schedule another treatment - at a cost to me. Then I find out that the "sticks" they put around your house actually contain NO pesticide but are just pine sticks that they hope the termites will attack before getting into your home. So by that logic, you could actually have termites in your home for a year before they take your next payment and come out and inspect. By them checking their interior boxes that they inspected your home, but no means means that they came out and actually inspected. Keep your money. Don't pay high dollar for inspections that are not performed. read more

I have dealt with this local Terminix for almost 10 years! Their service techs lie about the services they perform. We have security cameras that confirmed the services Terminix said they performed and signed the report was a horrible lie! Their corporate office gives lip service and apologized however, the horrible service continued. When the bill comes or they want to sell you something their very friendly, don't be fooled, Terminix does not care! read more

The actual service technicians are professional and good at what they do. The company itself and the billing practices are abysmal. They encourage auto pay, however, their autopay system did a partial payment for 3 monthly payments over the last 7 months since enrolling. Calling a customer representative to discuss billing repeatedly states they they cannot see that money is owed and confirms that card is on file for autopay. They then send account to debt collectors stating that money is due. Customer service is only willing to take payment and state a message will be sent up the chain for escalation. They insist that they cannot connect you or give you a number to discuss with a supervisor for privacy reasons. Each message was ignored. The only calls back were ever notification that money is owed despite repeated calls and website complaint attempt and not an attempt to rectify or explain the problem. Insistence on early termination of contract finally created an actionable attempt by service reps. Interestingly the initial contract was suddenly inaccessible at this point through their initial email. They apologized for my feelings of frustration but no employee took responsibility for their repeated failure with auto bill pay or apologized for their company's failure. There was also zero attempt to provide recompense. read more

If I could No Stars! I had received a letter stating they were going cancel my service and I was okay with that. However, the charged me through a check I had initially paid with through their clearing house! I was checking my weekly account and Terminix did a EFT- I'm like What the Heck, I thought they were canceling our service account! They are too shady! read more

I would have given 0 or negative stars if i could. This company has the worst customer service and sales team. Sales person and manager comes to your home sales you a service and gives you wrong information about the monthly/yearly charges. They kept charging me for mosquito service for the winter months even tho the service is paused during the cold months and they told me the changes will be reduced to half during the month when the service is on pause. After calling and waisting hours on the phone with their customer service representative, i had to call my bank to dispute the wrong charges. I end up cancelling the service. Never again i will do business with Terminex even if they offer me a FREE service . read more

I am so ticked off at Terminix I have cancelled my 20+ year relationship with them. I am not exactly sure which office services my house, so am leaving here. But my anger might be directed at another office. Issue 1: They constantly come out and apply pesticides on rainy days. I complain and they are a little combative. "We don't control the weather SIR!" Excuse me? So I guess they are ok with spraying IN THE POURING RAIN only to watch it get washed away and then charge you $175?? Ring video footage available. 2: We asked that they actually come and service the centricon termite bait traps. Most of the time, they just try to blow us off. They haven't checked them in over a year. One was damaged and they didn't bother to replace it. 3: After our latest service in a pouring rain storm, I complained again and they said they would be happy to come re-service the house. We never received a notification that they were coming. He said he called but got a disconnect tone on our phone. I checked our phone caller ID log and he did call at 3PM on a SUNDAY. We have a telezapper that makes the disconnect sound to ward off telemarketers, but he thought that we were disconnected. I don't blame him for thinking that, but had he let it ring, the answering machine would pick up. We were out and got back home around 1 AM and were still in bed this morning. The tech set-off our ring doorbell and called the home number. I got dressed and went to answer the door. The guys demeanor was combative to say the least. At first he was reasonable and calm and so was I. H wanted to know ""why"" I asked for a re-service. I explained why and he responded, "We don't control the weather!" I told him I understood that, but it didn't make any sense to apply sprays in the pouring rain. He then replied "We have to work, all you have to do is call to reschedule another service"! Starting to loose my temper now. I informed him that I had taken pesticide application courses and rule 1 was to NOT apply in the rain. Anyway.. things deteriorated from there and he told me he "Wasn't going to do ANYTHING for me!" Fine! I will cancel my service! He said he was going to call his manager and inform him I was cussing him out. I told him to go ahead pointing to the ring doorbell camera. It's ALL been recorded. He stomped off and I called to cancel. After calling the corporate # I was connected with the local office, and spoke with a very calm and lovely woman who asked if they could get another technician would I be willing to keep our 20 year account with them. I reluctantly agreed, but she was so nice and personable, it was hard to say no. She called back later and said that the the that was out this morning was the only one that would be available to service my house so I politely cancelled our relationship. Note to employees: You represent your company. If you tick off a customer, it's on YOU! I will never, spelled NEVER have another Terminix account. Poor service, crappy attitude by todays tech, I AM DONE!!! The nice lady o the phone is wonderful, but I am done... read more

Terminix - The tech who cost Terminix a 20 year contract. - Pest Control Near Me - Sterling, Virginia

We have been longtime customers. We have had a carpenter ant emergency that came to our attention while out of town. We contacted Terminix immediately and they have been no help. They continue to claim they will "submit an escalation" over to my local branch. I've been at this for a week now. We will cancel our service as soon as we return home. Any and all damages that occurred since contacting Terminix will be collected. read more

Nope, they tell you that they don't deal with skunks in a confined space but your website clearly states don't worry we'll take care of skunk removal. Pffttt, remove it off your website cuzz it's a LIE. Also, where the hell do you think a skunk would be if one is calling you to remove it? If it was in an open space why would we call you? Dumb much. I told my boyfriend who called y'all today before I woke up (he took off work for this) that your reviews were crappy and now he believes me. read more

I scheduled an appointment online. On the weekend the person who was coming for inspection called and said he can't make it. we ended up making another appointment for the following Saturday. got text messages confirming the appointment a day earlier. the time was 10 to 1. got a call after one that he's an hour away. such a waste of time waiting for these guys. they jave no respect for you when they're trying to earn your business. I don't think they will do any good after they take your mony. read more

The people at the central call center are always very helpful and polite. Unfortunately, they can do nothing to resolve a problem. Two weeks ago, I called for an appointment to service bait stations they installed. I told the woman exactly how many. I was given an appointment with a two hour window and the name of the tech who was coming. Today, May 17, I called to confirm the appointment and the central call rep told me there was no record of it. She said the appointment was for May 30 at a different time. Absolutely not, I know exactly when this appointment was scheduled and I made plans to be home for it. The day after I made the appointment someone called me to take payment for the May 17 appointment. I told him payment would be made after the service was provided as they have been so unreliable in the past. Last year the tech only filled 18 stations and had to come back to fill the extra 10 stations he missed. That has happened repeatedly. Do not pay for anything ahead of time and watch them do everything. I need to canes to walk and now I have to make sure I show them every single bait station and watch to make sure they fill them and put the caps on afterwards. Terminex has no diagram of where the bait stations were originally placed. I asked the call center and the techs (different each time) how they remember where the stations are. One tech told me they guess at approximately 8 feet apart. Another tech told me they have a little machine that locates the stations which of course he didn't have. The techs will only walk around the house unless supervised. I have bait stations around other wooden structures in my yard and around very large old tree stumps that were termite infested. If I do not hobble around and point out every single station they just do the least amount and are guessing at that. I tried calling the local office phone number but when I asked if I had reached the office and gave the specific address listed on their website, the woman said no, that all calls, regardless of what is posted locally, go their central call center. Forget trying to get a local contact. With my first call to confirm today's appointment and was told there was no appointment scheduled, I was insistent that there was an appointment, I had made plans to be here, and this was unacceptable and I wanted someone to come out today. The poor woman was very polite and said she would pass my information on to the service supervisor and he would call me back today. 99.9% certain no one will call. I always get complete info including names but nothing matters. I do feel sorry for the call center reps who have to bear the brunt of angry customers and there is nothing they can do. Terminix is an extremely frustrating company to deal with. Unfortunately, other termite companies are no better so I have to use Terminix. Too bad there is not an option for zero stars. Update to my review ~~~ I drove to the Terminix location that was listed nearest my home. It was a large place, clearly for workers not customers. No reception area, just walk in a door, a long hall on one side and a large conference room on the other. I knocked on a closed door loudly. After a minute a man came down the hall, I told him why I had to come in and he showed me to his office. He was the service manager who was supposed to contact me and get someone out today. He said he had not received any communication about that. He explained a lot of things and made an appointment for me for next week. He said he put a note in the computer that the appointment was not to be changed. I got his card and will see what happens. He was nice, just like the phone reps. But it should not be that hard to get things straight. read more

Go with a Livia company not this place! I'm pregnant with a toddler and a frontline worker. This branch has been impossible to reach. They give a two hour window and do not show up more than once! They also insist on insulation and after $4k installation don't show up for their planned follow up. On our initial consultation they sent a man who was rude and misogynistic to my real estate agent who happened I be at the home at the time. read more

I scheduled and waited 2 hours for a specialist but no one bothered to call and no reasons were given when I reached Terminix. They managed to repeat the second time without explanation nor reasons. read more

Service is terrible, don't see any changes with the treatment. I tried to cancel from auto renewal and they wouldn't do that. See attached picture. Just because they are National company, doesn't mean they are good. Don't fall for the scam. They know, their service is terrible so they make sure you can't leave. read more

Terminix - Contacted in oct of 2020 from doing auto contract renewal but wouldn't do it. - Pest Control Near Me - Sterling, Virginia

Having an account with Terminix on a quarterly paid for the membership2/3 years. Today when they are coming they do nothing, he is not professional, not knowledgeable and kind of employees very angry and rude with customers, in one minute not have any passion, they left without any pest control, I'm not recommending any people and I'm notmention his name but he is very ruder, how companies can grow if customer not to satisfy. No more Terminix please. read more

Super disappointed in my recent interaction with Terminix. I scheduled a free consultation because I am dealing with mice. I used the chat option through the Terminix website and arranged for a 5-7 PM time window. The day of the appointment, the guy called/texted to see if he could come earlier - because I was working, I didn't have access to my phone. When I left work (to be home for my 5:00 appointment window) I sent him a text. He responded about an hour later saying he was already home and asking when I could reschedule. So...the appointment window doesn't actually mean anything if the tech decides he doesn't like it? If I can't reliably make an appointment, how can I expect them to be reliable about anything? I'll keep catching the mice on my own while I explore other options for service. read more

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