Laura is a great responsive, professional, and genuinely cares about residents. Really appreciate…read moreeverything she does!... Also Martin from maintenance very helpful and efficient--always does a great job!

Moved in recently. Apartment is fine. Having a hard time making service tickets. They have…read morecancelled our tickets 5 times now. They know there is an issue with our account causing us to not receive texts from them. Office staff does not pick up the phone or return calls. AI phone secretary is incredibly unhelpful and shows you do not care about customer service.

We've lived here for almost a year and we've experienced a lot Manager turn-over, but the one who's…read morecontinually assisted us, and we've watched truly run all day to day operations has been the Assistant Manager Misty. We've repeatedly been ignored by the Managers, even when situations include reports of running water, over-flows, serious parking problems with a lack of handicap parking for all of the handicapped tenants that are being leased to, of which there are two disabled individuals in our household as well. We have truly appreciated Misty, as I know so many other residence appreciate's as well. It would be fabulous to finally see those who work so hard here, including some of the gentlemen & women in maintenance see some recognition and appreciation by their Corporation.

Warning: Document EVERYTHING if you rent from this apartment complex…read more Thankfully, I kept all communication through email, photos because without documentation this situation could have been much worse. I lived at this property for about 4 years and moved out in January 2026. I purposely waited until after receiving my deposit to leave a review. Honestly, my first 3 years here were great. Back in 2022, management and maintenance were responsive, friendly, and helpful. Parking was my only real complaint because residents are not guaranteed even one reserved spot, but since I lived near the leasing office, guest and neighborhood parking was manageable. Because our experience had been positive, when my partner and I decided to downgrade to a 1-bedroom apartment, we chose to stay at the property and transfer units. Unfortunately, that's when everything went downhill. Parking became an absolute nightmare. We were placed on a waitlist for a carport for about 5 months, despite there being several visibly empty spots. We even knew of one available space next to our new unit because the previous tenant moved out the same day we moved in. I was told they would contact us once we were off the waitlist. Eventually, we were offered a parking spot for an additional +$70/month. Shortly after paying for it, people repeatedly parked in our assigned space. When we contacted management or asked about towing, we were told they could not tow a vehicle unless it had been parked there for more than 48 hours. Their "solution" was giving us stickers to place on the cars ourselves. So after coming home late from work at 10 PM, if someone was in our paid parking spot, we were basically out of luck and forced to park in nearby neighborhoods and walk a long distance home. Management offered no real solution. The biggest issue came during our lease renewal. In June 2025, we requested a 6-month lease renewal instead of a full year. I communicated consistently through email with a staff member named Misty, who reassured me multiple times that management was reviewing the request and that we should continue paying rent as normal. I followed up monthly and continued paying rent on time every single month. In September 2025, I received an email confirming our renewal, but there were no details regarding new rates or lease changes. I assumed our rate stayed the same. I even replied thanking them and submitted updated ESA paperwork and pet information as requested. I was told everything was "all set." Then on October 30th, I received a call from a new management employee informing me our apartment had been marked as VACANT. I immediately forwarded months of prior email communication proving we had been actively communicating with the office since June. He thanked me, reassured me everything was fine, and asked me to resend our vehicle and pet information because the office apparently did not have updated records. Then on November 18th, ironically my birthday. I received another call saying we were suddenly past due by over $900. Apparently, management had decided to retroactively apply increased rent charges and additional fees dating all the way back to June through October 2025, despite never finalizing or clearly communicating those changes to us. This created weeks of stress, confusion, unanswered emails, and constant follow-up calls. At one point, these charges were added on top of our already expensive monthly rent of $2,700+ for a 1-bedroom apartment. After 4 phone calls and 5+ emails, the incorrect charges were finally removed in December 2025, and we agreed to the updated rent for our final months because by then we already knew we were leaving. The entire management team felt completely overwhelmed and disorganized. Staff turnover seemed extremely high, communication was inconsistent, and nobody appeared to know what was going on. For a property managed by Cushman & Wakefield, the experience became shockingly unprofessional. To make matters worse: - submitted two maintenance request 1 for our air conditioning unit, wasn't working. Maintenance came a week later (flooded our hallway carpet, left a big fan. Said they'd come back for it to finish us. It stayed with us until we moved out) O ur dryer as the clip broke in the rotator (or something) they said they'd need to come back once ordered. Went the last 5 weeks with no dryer - Two scheduled move-out walkthroughs were completely missed by management - We experienced delays getting responses to emails and voicemails - Our security deposit was delayed 2 month - We eventually received only a partial deposit refund with NO itemized receipt or explanation just a check in the mail At this point, I was simply relieved to be done with this place. I have every email, photo, and piece of documentation saved, but I no longer wanted to continue fighting with management after moving out. I would absolutely not recommend this property to anyone.

The heating fan works great. Javier did great. Thank you…read more .............................

This is the 2nd month that they had BBQ to meet are neighbors which I think is real nice of them…read moreand Andy the MGR. Just called me to say that the elevador was going to be fixed today so they are making it nice to live here I been living here for over 20 years.

my washer started flooding my apartment and staff was prompt on showing up and fixing problem…read moreplus cleaning it up john did excellent job

May 1, 2026 We had a lovely spring luncheon yesterday…read more Great food included sandwiches, pizza, green salad, fruits, and assortment of chips and drinks. Games were set up for those who wanted to participate in them. it was great to sit outside and enjoy the day Thank you so much.

I recently moved to Ocean Villas Apartments, and I had a small issue upon moving in. The staff and…read morethe maintenance crew Jonathan & Oscar fixed it right away. They are both humble and friendly. They fixed my situation and explained to me what the problem was. They were on top of everything, and made sure my apartment was accommodated to my liking

Management is terrible here, they have gone through so many managers in the last couple of years…read more The office phone always goes straight to voicemail, leave a message and no one returns your call. Maintenance is terrible as well. I have spoken to other residents about roach & vermin infestation problems in their buildings. They put foggers instead of fumigating the building, and now there is still an infestation. A lot of residents say the infestation is gone just so they won't be inconvenienced once again by having to empty cabinets and put everything into plastic bags. Rent keeps increasing and they are slowly pushing everyone out.

Management is amazing, I was always attended whenever I needed for whatever I needed. Maintenance…read morewas also very on top of requests. Very safe neighborhood I loved living here.

Beware, do not move here. This is a Cooperate greed company that does not care one bit about…read moretheir tenants. My 85 year old mother could no longer safely live independently and was not able to climb the stairs due to mobility issues. We asked to break the lease as a medical accommodation. They did not honor this. Four weeks after my mom moved out of the vines she had a stroke and was hospitalized. Moving her out quickly was the right decision. Management was aware that she had a stroke and still sent her a bill stating that she owes 18,000 ( rent until December when her lease is up ) if you want to live here go for it! But management is horrible and cruel.

The Willows at Ventura is a new apartment complex if anyone is looking to rent. Great open plan in…read moreeach selected rooms. Awesome staff from initial meeting, signing a lease, and the walk through in the end. The staff greeted everyone warmly and professionally. Ms Melissa, is one of the consultant that did the showing. She is knowledgeable in her profession and courteous to her clients needs. She follows up with her clients and ensured their questions are answered in a timely manner. The approving manger (Josh) also exemplifies professionalism and an expert in his field of work. He is attentive with the client's needs and provides answers to all their concerns.

Unfortunately, my experience with the management at this property has been extremely disappointing…read more The biggest issues have been the lack of communication, lack of follow-through, and significant changes to services provided to residents without adequate notice. Maintenance requests have gone unanswered or have taken an unreasonable amount of time to receive a response. More seriously, my property was stolen from the secured parking garage. I brought the incident to management's attention and was told that the security footage would be reviewed, but I received little to no assistance or meaningful follow-up. I have also experienced a frustrating double standard when it comes to communication. Management has been very quick to send threatening or strongly worded emails regarding alleged lease violations, but that same urgency and follow-through is noticeably absent when residents are asking for assistance with legitimate issues. I have received communications regarding lease violations suggesting that action would be taken, only to see little or no follow-through afterward. Communication regarding my lease renewal has been equally frustrating. Despite reaching out and being told that management would follow up with me, I went more than a month without receiving a response and ultimately had to follow up again. Even after that follow-up, I waited another five days without a response from an office that is open every day from 9:00 a.m. to 7:00 p.m. The property itself has some positives, but good amenities cannot make up for poor communication, inadequate follow-through, and concerns regarding resident security. Residents should not have to repeatedly follow up to get responses to maintenance concerns, security incidents, or basic questions about their lease. I would strongly encourage prospective residents to ask specific questions about current security measures, maintenance staffing, response times, and management communication before signing a lease. My experience has unfortunately left me with very little confidence in the property's management.

So far the community is beautiful, and I love the garden theme. Overall experience was very quiet…read moresince there's so many plants separating the buildings. The management team has been kind to me throughout my stay.

This is literally the shittiest apartment I have ever lived in and also the most expensive. The…read morewalls are bubbling they refused to fix all the holes in the walls from the previous tentant. they painted over everything at least 10 to 20 layers. The paint is peeling everywhere I've tried to clean the bathroom and there is pubes stuck in the paint. I am actually mortified by trying to clean this apartment. They say that there's a washer and dryer inside the apartment but it takes about six hours to do a load so just be aware. They have been doing construction all around the apartment on the roof the gutters and much more. Which is so loud and all day long from 7 am till the night. So hard for my baby to sleep. I've tried to clean the bathroom and the caulking that seals the shower together is black with mold. ( I have asked them to fix this and nothing yet ) The drawers are not finished and I've gotten several splinters from there and so has my nine month old daughter. She has a lead test at her 12 month appointment and I'm very scared to see the results after living here for a year. I've told the apartments about all the problems I've had including the mold the heater not working the shower not working and many more things they have not cared or done anything to fix it even though it is almost December and I have a nine month old baby with no heat for the winter. But they do think it's important to paint the outside of the apartments but not fix the inside. Do not live here if you want to cry every day like I have I'm miserable living here and this is the literally The most shitty apartment I have ever lived in in my entire life and I cannot wait till I never live here again. Also the neighbor saw my husband doing our laundry and called him whipped for helping out his family. ( he also makes me super uncomfortable everyday as a stay at home mom ) Many weird people in this complex also some random lady who gives massages to naked men inside her apartment next door to me she leaves the front door open which is very uncomfortable for me and my baby because we pass by her door every time to get home. Also there's only three washers and three dryers for about 30 apartments so plan to never do your laundry. If you would like to be miserable and get woken up at 6 o'clock or 7 o'clock every single day please move in villa campana!! Ps save yourself the tears and look elsewhere JUST SAVE YOURSELF DO NOT LIVE HERE THE PRICE ISNT WORTH YOUR MENTAL HEALTH!!!