My first time with my new doggy!…read more Tofu definitely was scared but the vets were so nice and caring that he was doing very well by the end of the appointment! We got the vaccines here and it was an easy system of just coming in and finishing within 5-10 mins. Great place for your best friend's checkups!

An update with surgery: We were hoping our little man wouldn't need surgery, but he ended up…read moreneeding it and we can't thank the entire Five Star Family for how they took care of him! He had a hip procedure and the doctors and surgeons took such good care of him. Surgery was in and out, gave us detailed care instructions for taking him home, and fixed up our boy. He went from unable to walk, walking on 3 legs with a broken hip...to running and playing with his sister again!!! Thank you once again to Five Star...you really live up to your name and deserve all the 5 star reviews!

I can't say enough good things about this clinic. We've brought two of our dogs here for their full…read moresets of vaccinations (and it was easy to get copies of their vaccines ). We also recently used their cremation services for three of our beloved pups. Every single experience has been handled with such care, professionalism, and compassion. The staff are gentle, understanding, and genuinely love animals -- you can feel it from the moment you walk in. They made the hardest moments a little easier and the routine visits stress-free. I'm so grateful to have found a clinic I can fully trust with both the happy and the heartbreaking parts of pet care. Highly recommend them to anyone looking for a kind, reliable, and affordable veterinary team.

Toni at the front desk was rude and not helpful. She refused to answer my question and told me to…read morego elsewhere. On February 12 of 2026 at 2:00pm I called and spoke to "Toni" (female) she told me she is busy and her coworker is on lunch she can't answer my question told me to call back. I called back at 3:26 pm, her coworker answered, ignored my question, put me on hold, passed the phone to Toni, who refused to answer my question and told me to go to another vet.

San Fernando Pet Hospital has always been my go-to for my pups. Their prices are fair, and the…read morelevel of care is consistently excellent. From the front-desk staff to the doctors, everyone is friendly, professional, and genuinely caring. The vet techs have built strong trust with us over the years and always treat my dogs with kindness and patience. I've been coming here for many years and fully trust both the doctors and the staff. When one of my pups had an emergency, the team was honest, compassionate, and supportive every step of the way. I trusted them completely, and they saved my pup's life. I'm incredibly grateful for the care they provided and highly recommend this hospital.

I would like to give this clinic zero stars…read more My dog passed away unexpectedly yesterday. I took her on January 28, 2026, for her annual vaccines and flea treatment. During the visit, she was examined and I was told she was healthy and doing well. The clinic prescribed her Credelio for fleas in addition to her vaccines. The wait time was about 1-2 hours, which I understood. She was seen at approximately 12:36 PM, received her shots and the prescribed medication, and we went home. I monitored her closely at home. She seemed fine, but at around 3:40 PM, she suddenly passed away. I called the office around 4:00 PM to report what happened. I was placed on hold and disconnected, so I called again and explained the situation. I was told the doctor would call me back after hours, but I have not received any call yet. My dog was perfectly fine before this visit(here is a picture of her in the car going to the vet) I lost my best friend on January 28, 2026, at 3:40 PM, and I am devastated. I trusted this clinic with her care, and I am heartbroken and confused about how something like this could happen so suddenly. Update: I want to clarify what happened after I contacted the clinic. I was told that the doctor would call me back. At around 4:20 PM, I received a call, but it was not the doctor--it was a receptionist. She told me the doctor would call me later, but he never did. When I later spoke with the doctor, he seemed irritated and dismissive. I felt that my concerns about the medication, including Credelio, were not taken seriously. Instead of discussing the possibility of an adverse reaction or explaining what could have happened, my questions were brushed off. As a pet owner who just lost their dog suddenly, I expected empathy, transparency, and a willingness to address my concerns. Instead, I felt unheard and dismissed during one of the most painful moments of my life.

I was going to have my dog spayed here, but I had some extenuating circumstances come up and I…read morecontacted them the day before her appointment to postpone. I was told I would have to pay another $100 deposit to reschedule, and lose the $100 deposit I already paid to book her appointment. Their refund policy is 48 hour notice, but again I had extenuating circumstances come up, but they didn't seem to care about that. So...I will be getting my dog spayed elsewhere, and they have lost any future business with me because I don't think it's fair under the circumstances and because I only was postponing it, I wasn't canceling it altogether, not until they penalized me for $100. I'm giving them 3 stars because of past experiences with this clinic with other pets I've taken over there in the past, and the vet was nice and compassionate then, but to me this $100 penalty for just wanting to postpone to me is unreasonable (I was scheduled for a surgery that same week and wouldn't have been able to fully take care of my girl while we were both in recovery and I thought I could postpone my procedure at the time I made her appointment). I found out later that they didn't want me to postpone my procedure (heart related) and I was freaking out about how I was going to take care of her during her recovery. There was urgency to get her appointment at the time I made it because I was afraid she was pregnant and it wasn't good for at her age to be. I found out the day before her appt that she isn't pregnant, so I was relieved to be able to postpone her surgery until I am recovered from mine and can properly take care of her.

I am heartbroken to be writing this, but I feel a responsibility to share our experience…read more I had been coming to this clinic for years and trusted Dr. Long with my dog's care. Unfortunately, over time I noticed a decline in attentiveness, compassion, and attention to detail. That decline became painfully clear during my dog's final days. After my dog hit a pole and developed severe eye swelling, Dr. Long referred us to a specialist due to internal bleeding, which I understood. However, shortly after, I brought him back because I was deeply concerned about additional symptoms--labored breathing and abdominal swelling. I was told he was "fine." I pushed for further evaluation, at which point Dr. Long reluctantly said, "Fine, you want an X-ray?"--a response that made me feel like an inconvenience rather than a worried pet parent. The X-ray suggested possible cancer. I was shocked. No compassion, explanation, or guidance followed. There was no discussion of palliative care, comfort measures, additional testing, or what to watch for. Not even a follow up. Only after I begged was my dog sent home with carprofen. Trusting my instincts, I took him to another veterinarian. They performed abdominal X-rays and immediately told me he was in the final stages of cancer, internally bleeding, and in active distress. They were visibly upset that palliative care had not been discussed and that his comfort had not been prioritized. My dog crossed the rainbow bridge the following day. This experience left me devastated--not just by the diagnosis, but by the lack of urgency, empathy, and guidance when it mattered most. End-of-life care requires not only medical knowledge, but compassion and clear communication. Sadly, that was missing here. Dr. Long, if you read this, I genuinely urge you to reflect on whether it may be time to step back, retire, or bring in additional support. Burnout is real--but animals and their families deserve presence, care, and dignity, especially at the end.

Came here Saturday to bring my puppy for her first set of shots and had the best service here. They…read moreallow puppies as young as 6 weeks to get their first set of vaccines. I walked in, filled out the form, and waited for about 20 mins with no appt. The girls that helped me out were so sweet and helpful. They took Apple Pay as a form of payment which was super convenient. The waiting area itself is kind of small, but they having some seating outside as well. The parking here gets packed as well. I had to park on the street and walk about to 2 mins to get there, so it wasn't anything crazy. Overall, great experience! I've been recommending this place to everyone lately.

It was a pop-up location amd i appreciate the online image was accurate about times and location…read more Place used to be a BFAS so there were several parking spots (about 15) in the lot. Kind of disorganized since people didnt really line-up like instructed, and staff member wasnt keeping track of who came first. So I would recommend, if you can, going with someone so that one of you can get the form to fill out and the other can hold your pet. Just from experience, since mine was too anxious to get close and then some people didnt leash their dogs/kitties. But I came and received my pups low cost vaccines and the vet(vet tech?) was super gentle with her. Pretty much took only 45 minutes. And I received my booklet and receipt of the services I took. They accepted cash and credit card. Please note, credit card use has an additional charge.

Updating my rating. My dog Chase ended up back the next day and Xrays confirmed he had bloat…read more Surgery was required because his stomach had twisted. Dr. Pimentel and the tech Priscilla were very sympathetic and explained all the steps. Chase was hospitalized for 3 days. Priscilla followed up with me during the day and took care of him very well. Chase also developed pancrititis which they caught on follow up blood work. I was able to bring my dog home today. Although it cost a lot of money, it was worth saving my dogs life. Special thanks to Priscilla for her outstanding service in Chase's time of need.

do not go here!!! they are ripping people off.. took our cat…read morein because he was liturgic we suspected he ate something bad. the doc came in and listened to his heart and tapped his face, touched his belly and left the room.. then someone came in with the estimate of $5000 and said he might have crystals or a blockage. we dont have funds like that so they let my son in law cry for 3 hours then they lowerd it to $2000 then after another hour of crying they said give us $800 and owe us the rest. then at that point they took him into the back area and proceeded to supposedly install a catheter they said he had to stay, after a few hours they called and said "bad news" his bladder bursted and he's not gonna make it! went back and they said we can put him down for $300 we said no then they said $180 we said we want to take him home. they took the catheter out. there is no evidence of anything they did. it was a horrifying experience. they do not care about your pet or you for that matter. dont go to this facility unless you want to be played.

I've been bringing my dog, Luca, here for about a year now, and I truly can't say enough good…read morethings about Dr. Galdjian and her entire team. From day one, they've been incredibly kind, attentive, and knowledgeable. It's so clear that everyone here genuinely loves working with animals, and that level of care and compassion makes all the difference. Every visit feels thorough. They take the time to answer my questions, explain things clearly, and make sure both Luca and I feel comfortable and not rushed. One thing I especially appreciate is how fair they are with pricing. Dr. Galdjian is very direct and honest, and I trust her completely. She'll tell me when something isn't necessary so I don't spend money on tests or treatments that aren't needed, but she does it in a way that never feels dismissive. She really listens and takes my concerns seriously, which is so important. It's rare to find a vet I trust this much, and I honestly can't imagine going anywhere else. I'm so grateful I was referred here and would highly recommend this team to anyone looking for exceptional care for their pets.

Thank you very much to the excellent doctor and staff for the wonderful service. Coco is missed but…read morewill always be in our hearts.

Great vet and very thorough. I took my male in for a regular physical and my other dog had a fever…read more They were able to treat her as an emergency without having to wait. Very thankful for the staff and the doctor!

Took our cat 2x & vet prescribed antibiotic but our cat can't tolerate the medication, we need…read moresomething else she won't throwup, snotty nose, any ideas

Dr. Long has been our vet for many years taking care of our cats and our dog. We just love her. She…read moreis smart, caring and does not gouge your pocket.

Very great service. Friendly staff. I take my pets here no matter what. Best pet clinic…read moreeverrrrrrrr. :)

I cannot recommend Chatoak enough. Not only did we need to call them about our dog at 10:00 PM on a…read moreweekday, but it was also a holiday. The receptionist asked me what was going on, relayed the information to the vet on duty because they were at capacity for the evening, & then thankfully came back to the phone to let me know that they could accept us. The receptionist & staff were super friendly & attentive. The vet, Dr. Gouldburn, was equally as friendly & attentive, & really took his time with us to understand what was going on, examine our dog, & go over the best course of action with us. No unnecessary bloodwork or x-rays were taken or even suggested. He felt confident enough about his diagnosis & suggested we try the pain meds first. Two days later they called to follow up with me to see how our dog was doing, & see if the medication was helping. A few days later our dog developed an irregular symptom, so I called the office. After explaining the symptom to the receptionist, she had me email them a picture & the vet would follow up with me after reviewing it. They could have totally asked me bring my dog in & pay the exam fee so I really appreciate their honestly with not charging their customers unnecessarily. That evening the vet called me & let me know that after reviewing the picture, it did not look like an urgent situation, & to just monitor my dog & let them know if the issue persists or if any other new symptoms develop. He was right, the symptom was not cause for concern & went away the next day. I am so impressed with their office & protocols, & I would definitely recommend them. I was pleasantly surprised & they surpassed my expectations.

Dr. Linda Jackson & staff went above and beyond for my fur baby and I couldn't be more grateful…read more Butter my 4 lb 4 year old had an emergency last Tuesday when her anal gland suddenly ruptured. My baby was in a lot of pain and I called in and they took her in ASAP. They managed her pain and scheduled her for a procedure the next day and gave me options to do her dental work (much needed) while she was down. When it was time to pick her up, Dr. Jackson let me know she wanted to keep butter overnight and monitor her and give additional pain meds. I couldn't be happier with these angels.