An update with surgery: We were hoping our little man wouldn't need surgery, but he ended up…read moreneeding it and we can't thank the entire Five Star Family for how they took care of him! He had a hip procedure and the doctors and surgeons took such good care of him. Surgery was in and out, gave us detailed care instructions for taking him home, and fixed up our boy. He went from unable to walk, walking on 3 legs with a broken hip...to running and playing with his sister again!!! Thank you once again to Five Star...you really live up to your name and deserve all the 5 star reviews!

My first time with my new doggy!…read more Tofu definitely was scared but the vets were so nice and caring that he was doing very well by the end of the appointment! We got the vaccines here and it was an easy system of just coming in and finishing within 5-10 mins. Great place for your best friend's checkups!

I can't say enough good things about this clinic. We've brought two of our dogs here for their full…read moresets of vaccinations (and it was easy to get copies of their vaccines ). We also recently used their cremation services for three of our beloved pups. Every single experience has been handled with such care, professionalism, and compassion. The staff are gentle, understanding, and genuinely love animals -- you can feel it from the moment you walk in. They made the hardest moments a little easier and the routine visits stress-free. I'm so grateful to have found a clinic I can fully trust with both the happy and the heartbreaking parts of pet care. Highly recommend them to anyone looking for a kind, reliable, and affordable veterinary team.

Toni at the front desk was rude and not helpful. She refused to answer my question and told me to…read morego elsewhere. On February 12 of 2026 at 2:00pm I called and spoke to "Toni" (female) she told me she is busy and her coworker is on lunch she can't answer my question told me to call back. I called back at 3:26 pm, her coworker answered, ignored my question, put me on hold, passed the phone to Toni, who refused to answer my question and told me to go to another vet.

San Fernando Pet Hospital has always been my go-to for my pups. Their prices are fair, and the…read morelevel of care is consistently excellent. From the front-desk staff to the doctors, everyone is friendly, professional, and genuinely caring. The vet techs have built strong trust with us over the years and always treat my dogs with kindness and patience. I've been coming here for many years and fully trust both the doctors and the staff. When one of my pups had an emergency, the team was honest, compassionate, and supportive every step of the way. I trusted them completely, and they saved my pup's life. I'm incredibly grateful for the care they provided and highly recommend this hospital.

I would like to give this clinic zero stars…read more My dog passed away unexpectedly yesterday. I took her on January 28, 2026, for her annual vaccines and flea treatment. During the visit, she was examined and I was told she was healthy and doing well. The clinic prescribed her Credelio for fleas in addition to her vaccines. The wait time was about 1-2 hours, which I understood. She was seen at approximately 12:36 PM, received her shots and the prescribed medication, and we went home. I monitored her closely at home. She seemed fine, but at around 3:40 PM, she suddenly passed away. I called the office around 4:00 PM to report what happened. I was placed on hold and disconnected, so I called again and explained the situation. I was told the doctor would call me back after hours, but I have not received any call yet. My dog was perfectly fine before this visit(here is a picture of her in the car going to the vet) I lost my best friend on January 28, 2026, at 3:40 PM, and I am devastated. I trusted this clinic with her care, and I am heartbroken and confused about how something like this could happen so suddenly. Update: I want to clarify what happened after I contacted the clinic. I was told that the doctor would call me back. At around 4:20 PM, I received a call, but it was not the doctor--it was a receptionist. She told me the doctor would call me later, but he never did. When I later spoke with the doctor, he seemed irritated and dismissive. I felt that my concerns about the medication, including Credelio, were not taken seriously. Instead of discussing the possibility of an adverse reaction or explaining what could have happened, my questions were brushed off. As a pet owner who just lost their dog suddenly, I expected empathy, transparency, and a willingness to address my concerns. Instead, I felt unheard and dismissed during one of the most painful moments of my life.

Dr. Long is wonderful! She truly cares about your fur baby and is extremely knowledgeable. My dog…read morerecently had her spay surgery and everything went perfectly. The clinic called the next day to check on her, and when I sent pictures, Dr. Long personally called to give her opinion. She really makes time for her patients and their owners, which shows how much she cares. I highly recommend this clinic!

I went today, Friday 6.19.26 to get a follow up appointment for one of my cats. I went here 4-5…read moreyears ago initially to get my 2 cats spayed. I was very satisfied with the services and care received. I really like Dr. Long. Fast forward nearly 4 years later, and recently I just went back for follow up care for my 2 cats. These past few weeks, there have been UNENDING SCREW UPS with the office calling me and unfortunately I did not get the messages. This resulted in at least 2 missed appointments. I did discuss with the staff at the front desk that texting is better and that I will get the message right away. The staff at front desk response? "We only have a land line and cannot send text messages". Well, yesterday, 6.18.26 I received a call just after 9 in the morning confirming for today's visit. I called Roxford Vet back, was on hold for at least 10 minutes and no one ever came back on the line. I showed up this morning with my cat, the one cat I thought was supposed to be seen for a routine follow up . I was told that the appointment was for another cat. I hit the roof. I told the girl at the front desk that this was not acceptable. She then turned me over to another front desk employee who told me that it was my responsibility to check my messages and to make sure that the correct pet was brought in. I have NEVER had this happen with any other veterinary practices. I told the second person I spoke to at the front desk to cancel today's visit and to NOT charge me. I told them that I would not be back. It gets better. Dr. Long came out to the front desk and was able to hear part of the heated conversation. What did Dr. Long do? NOTHING. As a business owner, usually the business owner becomes concerned when there is a misunderstanding and when the topic of taking business away is mentioned, but no, nothing. I liked Dr. Long but lost respect for her after seeing this. There was absolutely ZERO attempt at customer services, remediation and reconciliation. Well, I WILL dispute today's charges if they appear on my Care Credit account. I told the second person I spoke to today that they needed to get with the times and get set up for texting. JEEZE LOUISE. I have read a couple of reviews that are in alignment with my experience. I work in the medical field myself and have noticed that in physician's offices and specialty medical groups, the persons working at the front desk can set the pace for the ambience provided by that medical practice. If you have people that are ignorant, self-righteous, UNTRAINED and arrogant, you will have that feeling of where the customer doesn't matter and that you are just a number. I hope that these reviews are taken seriously, as it will impact your business.

Came here Saturday to bring my puppy for her first set of shots and had the best service here. They…read moreallow puppies as young as 6 weeks to get their first set of vaccines. I walked in, filled out the form, and waited for about 20 mins with no appt. The girls that helped me out were so sweet and helpful. They took Apple Pay as a form of payment which was super convenient. The waiting area itself is kind of small, but they having some seating outside as well. The parking here gets packed as well. I had to park on the street and walk about to 2 mins to get there, so it wasn't anything crazy. Overall, great experience! I've been recommending this place to everyone lately.

It was a pop-up location amd i appreciate the online image was accurate about times and location…read more Place used to be a BFAS so there were several parking spots (about 15) in the lot. Kind of disorganized since people didnt really line-up like instructed, and staff member wasnt keeping track of who came first. So I would recommend, if you can, going with someone so that one of you can get the form to fill out and the other can hold your pet. Just from experience, since mine was too anxious to get close and then some people didnt leash their dogs/kitties. But I came and received my pups low cost vaccines and the vet(vet tech?) was super gentle with her. Pretty much took only 45 minutes. And I received my booklet and receipt of the services I took. They accepted cash and credit card. Please note, credit card use has an additional charge.

Updating my rating. My dog Chase ended up back the next day and Xrays confirmed he had bloat…read more Surgery was required because his stomach had twisted. Dr. Pimentel and the tech Priscilla were very sympathetic and explained all the steps. Chase was hospitalized for 3 days. Priscilla followed up with me during the day and took care of him very well. Chase also developed pancrititis which they caught on follow up blood work. I was able to bring my dog home today. Although it cost a lot of money, it was worth saving my dogs life. Special thanks to Priscilla for her outstanding service in Chase's time of need.

Zamira was the best!! She was so helpful and sweet to my dog! Totally recommend this place to…read moreeveryone

I've been bringing my dog, Luca, here for about a year now, and I truly can't say enough good…read morethings about Dr. Galdjian and her entire team. From day one, they've been incredibly kind, attentive, and knowledgeable. It's so clear that everyone here genuinely loves working with animals, and that level of care and compassion makes all the difference. Every visit feels thorough. They take the time to answer my questions, explain things clearly, and make sure both Luca and I feel comfortable and not rushed. One thing I especially appreciate is how fair they are with pricing. Dr. Galdjian is very direct and honest, and I trust her completely. She'll tell me when something isn't necessary so I don't spend money on tests or treatments that aren't needed, but she does it in a way that never feels dismissive. She really listens and takes my concerns seriously, which is so important. It's rare to find a vet I trust this much, and I honestly can't imagine going anywhere else. I'm so grateful I was referred here and would highly recommend this team to anyone looking for exceptional care for their pets.

Thank you very much to the excellent doctor and staff for the wonderful service. Coco is missed but…read morewill always be in our hearts.

I took my cat there and they did a fabulous job. He was in fight with another cat so he needed…read morewound care. They are pricey though.

I called and spoke with someone very helpful to schedule a first time visit for my dog who is in…read morepain and not eating. I was then told I'd be transferred to someone to take payment, get background info and whatever else was needed for the appointment. I was transferred to someone who had no idea what she needed to do, asked me and I explained I've never visited before and think she's supposed to take my payment etc? She rudely told me she wasn't the person I was talking to before so she didn't know. I then hesitated and asked if we should schedule somewhere else because this was awkward and not reassuring at all, and she cheerily said ok, thank you have a nice day and hung up the phone immediately.

Dr. Long has been our vet for many years taking care of our cats and our dog. We just love her. She…read moreis smart, caring and does not gouge your pocket.

Very great service. Friendly staff. I take my pets here no matter what. Best pet clinic…read moreeverrrrrrrr. :)

I want to give a huge thank you to Hannah at the front desk for going above and beyond to help me…read moreget my cat's inhaler filled. After running into multiple difficulties with CVS and getting nowhere trying to resolve the issue, Hannah stepped in and made all the difference. She was kind, patient, professional, and genuinely cared about helping me find a solution. Instead of passing the problem along or placing blame elsewhere, she took the time to listen, communicate clearly, and help navigate the process until everything was sorted out. As a pet owner, it's stressful when your animal needs medication and you're facing unexpected obstacles. Hannah's compassion and dedication turned a very frustrating experience into a positive one. Excellent customer service like hers is hard to find, and she deserves recognition for her outstanding work. Thank you, Hannah, for your help and for making sure my cat got the medication he needed!

I appreciate all the vets and techs at this office. We have met everyone here and I can say they…read moreTRULY care about the animals. But this review is for one particular veterinarian that went above and beyond for my dog. Took time out of her personal life to check on him, showed up for him during emergencies, and I genuinely felt her love. Dr. Srinath is a very special veterinarian. She never gives up. She tries her hardest over and over to show up for her clients. Sometimes it seems like she cares more about them than about herself. My dog came here at the age of 15. Addisons, seizures, cancer. Dr. Srinath went in with the purest and kindest care. She worked with us every step of the way. And was ALWAYS 100% honest. I truly believe without her, my dog would not have made it to 17. She never gave up and worked tirelessly for him and all her patients. She was even there for his last breath. I wish I could repay her and the techs that loved my boy until the end (even though he didn't always love everyone haha). Thank you thank you from the bottom of my heart. You made my soul dog your dog for the time he was with you.