My first time with my new doggy!…read more Tofu definitely was scared but the vets were so nice and caring that he was doing very well by the end of the appointment! We got the vaccines here and it was an easy system of just coming in and finishing within 5-10 mins. Great place for your best friend's checkups!

An update with surgery: We were hoping our little man wouldn't need surgery, but he ended up…read moreneeding it and we can't thank the entire Five Star Family for how they took care of him! He had a hip procedure and the doctors and surgeons took such good care of him. Surgery was in and out, gave us detailed care instructions for taking him home, and fixed up our boy. He went from unable to walk, walking on 3 legs with a broken hip...to running and playing with his sister again!!! Thank you once again to Five Star...you really live up to your name and deserve all the 5 star reviews!

I was going to have my dog spayed here, but I had some extenuating circumstances come up and I…read morecontacted them the day before her appointment to postpone. I was told I would have to pay another $100 deposit to reschedule, and lose the $100 deposit I already paid to book her appointment. Their refund policy is 48 hour notice, but again I had extenuating circumstances come up, but they didn't seem to care about that. So...I will be getting my dog spayed elsewhere, and they have lost any future business with me because I don't think it's fair under the circumstances and because I only was postponing it, I wasn't canceling it altogether, not until they penalized me for $100. I'm giving them 3 stars because of past experiences with this clinic with other pets I've taken over there in the past, and the vet was nice and compassionate then, but to me this $100 penalty for just wanting to postpone to me is unreasonable (I was scheduled for a surgery that same week and wouldn't have been able to fully take care of my girl while we were both in recovery and I thought I could postpone my procedure at the time I made her appointment). I found out later that they didn't want me to postpone my procedure (heart related) and I was freaking out about how I was going to take care of her during her recovery. There was urgency to get her appointment at the time I made it because I was afraid she was pregnant and it wasn't good for at her age to be. I found out the day before her appt that she isn't pregnant, so I was relieved to be able to postpone her surgery until I am recovered from mine and can properly take care of her.

Dr. Long is wonderful! She truly cares about your fur baby and is extremely knowledgeable. My dog…read morerecently had her spay surgery and everything went perfectly. The clinic called the next day to check on her, and when I sent pictures, Dr. Long personally called to give her opinion. She really makes time for her patients and their owners, which shows how much she cares. I highly recommend this clinic!

San Fernando Pet Hospital has always been my go-to for my pups. Their prices are fair, and the…read morelevel of care is consistently excellent. From the front-desk staff to the doctors, everyone is friendly, professional, and genuinely caring. The vet techs have built strong trust with us over the years and always treat my dogs with kindness and patience. I've been coming here for many years and fully trust both the doctors and the staff. When one of my pups had an emergency, the team was honest, compassionate, and supportive every step of the way. I trusted them completely, and they saved my pup's life. I'm incredibly grateful for the care they provided and highly recommend this hospital.

I would like to give this clinic zero stars…read more My dog passed away unexpectedly yesterday. I took her on January 28, 2026, for her annual vaccines and flea treatment. During the visit, she was examined and I was told she was healthy and doing well. The clinic prescribed her Credelio for fleas in addition to her vaccines. The wait time was about 1-2 hours, which I understood. She was seen at approximately 12:36 PM, received her shots and the prescribed medication, and we went home. I monitored her closely at home. She seemed fine, but at around 3:40 PM, she suddenly passed away. I called the office around 4:00 PM to report what happened. I was placed on hold and disconnected, so I called again and explained the situation. I was told the doctor would call me back after hours, but I have not received any call yet. My dog was perfectly fine before this visit(here is a picture of her in the car going to the vet) I lost my best friend on January 28, 2026, at 3:40 PM, and I am devastated. I trusted this clinic with her care, and I am heartbroken and confused about how something like this could happen so suddenly. Update: I want to clarify what happened after I contacted the clinic. I was told that the doctor would call me back. At around 4:20 PM, I received a call, but it was not the doctor--it was a receptionist. She told me the doctor would call me later, but he never did. When I later spoke with the doctor, he seemed irritated and dismissive. I felt that my concerns about the medication, including Credelio, were not taken seriously. Instead of discussing the possibility of an adverse reaction or explaining what could have happened, my questions were brushed off. As a pet owner who just lost their dog suddenly, I expected empathy, transparency, and a willingness to address my concerns. Instead, I felt unheard and dismissed during one of the most painful moments of my life.

Updating my rating. My dog Chase ended up back the next day and Xrays confirmed he had bloat…read more Surgery was required because his stomach had twisted. Dr. Pimentel and the tech Priscilla were very sympathetic and explained all the steps. Chase was hospitalized for 3 days. Priscilla followed up with me during the day and took care of him very well. Chase also developed pancrititis which they caught on follow up blood work. I was able to bring my dog home today. Although it cost a lot of money, it was worth saving my dogs life. Special thanks to Priscilla for her outstanding service in Chase's time of need.

do not go here!!! they are ripping people off.. took our cat…read morein because he was liturgic we suspected he ate something bad. the doc came in and listened to his heart and tapped his face, touched his belly and left the room.. then someone came in with the estimate of $5000 and said he might have crystals or a blockage. we dont have funds like that so they let my son in law cry for 3 hours then they lowerd it to $2000 then after another hour of crying they said give us $800 and owe us the rest. then at that point they took him into the back area and proceeded to supposedly install a catheter they said he had to stay, after a few hours they called and said "bad news" his bladder bursted and he's not gonna make it! went back and they said we can put him down for $300 we said no then they said $180 we said we want to take him home. they took the catheter out. there is no evidence of anything they did. it was a horrifying experience. they do not care about your pet or you for that matter. dont go to this facility unless you want to be played.

I can't say enough good things about this clinic. We've brought two of our dogs here for their full…read moresets of vaccinations (and it was easy to get copies of their vaccines ). We also recently used their cremation services for three of our beloved pups. Every single experience has been handled with such care, professionalism, and compassion. The staff are gentle, understanding, and genuinely love animals -- you can feel it from the moment you walk in. They made the hardest moments a little easier and the routine visits stress-free. I'm so grateful to have found a clinic I can fully trust with both the happy and the heartbreaking parts of pet care. Highly recommend them to anyone looking for a kind, reliable, and affordable veterinary team.

Toni at the front desk was rude and not helpful. She refused to answer my question and told me to…read morego elsewhere. On February 12 of 2026 at 2:00pm I called and spoke to "Toni" (female) she told me she is busy and her coworker is on lunch she can't answer my question told me to call back. I called back at 3:26 pm, her coworker answered, ignored my question, put me on hold, passed the phone to Toni, who refused to answer my question and told me to go to another vet.

Came here Saturday to bring my puppy for her first set of shots and had the best service here. They…read moreallow puppies as young as 6 weeks to get their first set of vaccines. I walked in, filled out the form, and waited for about 20 mins with no appt. The girls that helped me out were so sweet and helpful. They took Apple Pay as a form of payment which was super convenient. The waiting area itself is kind of small, but they having some seating outside as well. The parking here gets packed as well. I had to park on the street and walk about to 2 mins to get there, so it wasn't anything crazy. Overall, great experience! I've been recommending this place to everyone lately.

It was a pop-up location amd i appreciate the online image was accurate about times and location…read more Place used to be a BFAS so there were several parking spots (about 15) in the lot. Kind of disorganized since people didnt really line-up like instructed, and staff member wasnt keeping track of who came first. So I would recommend, if you can, going with someone so that one of you can get the form to fill out and the other can hold your pet. Just from experience, since mine was too anxious to get close and then some people didnt leash their dogs/kitties. But I came and received my pups low cost vaccines and the vet(vet tech?) was super gentle with her. Pretty much took only 45 minutes. And I received my booklet and receipt of the services I took. They accepted cash and credit card. Please note, credit card use has an additional charge.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

We are incredibly grateful to Gemcore Veterinary Services for the compassion and care they showed…read moreduring one of the hardest days of our lives. Dr. Gonzalez was kind, patient, and thorough, taking the time to explain each step of the euthanasia process. She ensured our dog's maximum comfort throughout, even creating a makeshift pillow so he could rest peacefully. We were heartbroken, but her understanding and gentle approach gave us comfort while making the process completely painless and stress-free for our giant furbaby. She was available the same day and brought in a caring team afterward to respectfully and compassionately assist with our 132-pound dog. The thoughtfulness, professionalism, and empathy shown by Gemcore made an unbearable moment a little more bearable. We are deeply grateful and highly recommend them to anyone seeking a veterinary team that truly cares.

Dr. Roueche and his staff are incredible. I brought my little boy in for his teeth cleaning. My…read morelittle girl, who was very sick, was with me. The staff saw her and noticed that she didn't look good. Dr. Roueche offered to see her. I knew the inevitable was near. I decided to put her to sleep and Dr. Roueche said he could do the procedure that day. I brought her back and picked up my little boy. Dr. Roueche and his staff were so sympathetic. They cried with me and let me stay with her body as long as I needed to. They let my 3 other fur babies stay in the room too. Dr. Roueche and his staff are so kind and caring. I fully trust Dr. Roueche with my fur babies.

My mom's dog passed away and every place we called to cremate our dog was charging up front and my…read moremom had issues with her card. She had asked the staff here if they can do payments with her and they gladly took care of her, the receptionist was super sweet. We have been coming here for years and will always recommend thank you

I took my dog Thursday for a broken nail which caused her pain and some bleeding, unfortunately my…read moredog and my brothers dog don't like to be separated their beagles so I had to bring both. Me being embarrassed the boy beagle hate vets was howling like crazy. But all the staff was so nice and sweet and took such good care with my dogs foot.

Our cat was seen by Dr. Varun Prabakhar for a routine vaccination and was taken into a separate…read moreroom for the procedure. When he was returned to my husband, we were told he might have a reaction for a few days. What followed was not a mild reaction. Our cat came home unable to stand, refusing food, clearly in severe pain, and urinating on himself. He had previously received the same vaccine without any side effects. We contacted the clinic immediately and were repeatedly told this was normal. It was not. After four days of watching our cat in agony with no improvement, we called again and were offered a visit with another veterinarian. At that appointment, we were reassured that everything was fine. The veterinarian manipulated his leg to demonstrate that nothing was wrong and even suggested unrelated care. Meanwhile, our cat continued to suffer. After about a month, he was still severely limping and in obvious pain. We called multiple times. When we were finally able to speak with someone, it was suggested that he may have had a pre-existing condition, which was absolutely not true. We then sought a second opinion. An X-ray immediately revealed a broken hip. We were asked whether he had experienced major trauma, such as being hit by a car. Our cat is strictly indoors and had no access to anything that could explain such an injury. Because of the delay, our cat endured prolonged pain, had to be confined for an extended period, and developed additional strain and arthritis in the other leg. We also incurred significant out-of-pocket expenses. We reported the case to the veterinary board. Afterward, Dr. Prabakhar called my husband expressing concern about the situation and potential consequences. The difference between what we were repeatedly told and what was ultimately discovered is devastating. Our concerns were consistently dismissed while our cat was suffering. Based on this experience, we strongly warn other pet owners not to trust this clinic with serious medical concerns and to seek immediate independent opinions.

I've been bringing my dog, Luca, here for about a year now, and I truly can't say enough good…read morethings about Dr. Galdjian and her entire team. From day one, they've been incredibly kind, attentive, and knowledgeable. It's so clear that everyone here genuinely loves working with animals, and that level of care and compassion makes all the difference. Every visit feels thorough. They take the time to answer my questions, explain things clearly, and make sure both Luca and I feel comfortable and not rushed. One thing I especially appreciate is how fair they are with pricing. Dr. Galdjian is very direct and honest, and I trust her completely. She'll tell me when something isn't necessary so I don't spend money on tests or treatments that aren't needed, but she does it in a way that never feels dismissive. She really listens and takes my concerns seriously, which is so important. It's rare to find a vet I trust this much, and I honestly can't imagine going anywhere else. I'm so grateful I was referred here and would highly recommend this team to anyone looking for exceptional care for their pets.

Thank you very much to the excellent doctor and staff for the wonderful service. Coco is missed but…read morewill always be in our hearts.