We are at Audi Westmont buying a car. Just want to leave a 5 star review that they went above and…read morebeyond with us. I would highly recommend going here to buy your next car.

I am extremely disappointed with my recent experience involving my Audi SQ5 and the handling of a…read morewarranty-approved wheel repair. I brought my vehicle in for curb damage on one rim, which was approved through my warranty coverage, expecting a straightforward repair. Instead, after the work was completed, I immediately noticed overspray all on the rim surrounding the wheel, and the wheel no longer matched the factory finish of the others. I spoke to my warranty company that stated they could not cover damage done during the repair. When I returned to address the issue, I was told the warranty company would not cover correcting the damage that occurred after the original repair. At that point, my car had already been at the dealership for about seven days, leaving me without my vehicle for over a week while waiting for what I thought would be a proper resolution. They offered to repair the rim on their dime, but when the guy came to do the repair, they said he stated "He did make me aware the black line running on the outside lip of the wheel that is silver in one part is because if he adds that black part, it would look like someone painted it with a brush so it would look better with the silver how it is." With this being a brand new car, I was shocked that this was acceptable. What was most frustrating was the conversation I had with management. I was told that if I had purchased the vehicle there and used their in-house warranty program, they "would have been able to help more." I was also told they would have never recommended the type of repair that was originally performed on the wheel, yet it still went forward with no communication of this, resulting in the issues I experienced. After a full week without my car, I was then told I would need to pay additional money out of pocket if I wanted a better outcome. Separately, I had window tint work done through this dealership that resulted in scratches on my vehicle. I took the car to a tint shop for a second opinion and was told the scratches were consistent with damage caused during installation, likely from improper squeegee use. Between that and the wheel repair experience, I have serious concerns about the level of care and quality control when handling customer vehicles.

Rude, expensive, and vehicle was not around to be picked up. I don't recommend these guys.read more

Ask for a quote over an over , left truck for them to inspect , had to call multiple times , guy…read moreseem like i was bothering him . Poor customer service ! Truck was there for almost 2 weeks before receiving my quote .

Purchased my car here and I drive from NW Indiana to have it serviced once a year…read more They are Absolutely GREAT. Lee in the Service Department is Fantastic. He is everything good about this dealership. Let's face it!!! After the purchase, it's all about the Service Department. The whole department is Great.

I hate to leave these kinds of reviews but when warranted I will. I brought my wife here in…read moreNovember 2023 for a new car because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she wanted. First off, the staff was nice, but the saleswoman (Yaeli) was grossly misinformed about the selling process, and she didn't know what she was doing. The finance manager (Steven) helped her out and he was lovely, admittedly. He did his best to help her with the sale, but she messed up so many times that were just ready to get out of there. She tried to drill, yes DRILL, holes in my wife's bumper to add a license place holder. I had to tell her that the car provided a space for that, so she backed off. Another problem was that my wife's DNA system NEVER worked. It was reported to them before we left the lot. Yaeli told us that the part would be ordered, and this problem would be fixed. It's been over 6 months and they have not fixed the DNA knob, in fact, my wife was told that they didn't even order the part. They sold my wife this car and then completely forgot about us. If it were me, I probably would ignore it, but I have to hear about this almost daily. To add a little insult to injury, her electrical system is faulty, and her Bluetooth disconnects all the time. I had to convince her to pick her battles and only focus on the DNA problem for now. The saleswoman (Yaeli) is no longer with the dealership (no surprise at all). I will be looking to change my original review I made with this dealership and will report them to the BBB. After almost losing her life and being thankful she had a reliable car, my wife no has to deal with a car that has problems, and the dealership has done nothing to make this right. DO NOT BUY YOUR CARS WITH ALFA ROMEO OF NAPERVILLE.

I changed my mind about getting serviced because his price was too high so I called before I was to…read moredrop off the car and rushed me off the phone with a attitud. I could have just not came but I wanted to let him know. His pricies are too high and on a few accusations I had to bring the car back because I was having the same problem I brought the car in to get serviced for. So he should be understanding to me like I been understanding to him.

dishonest auto repair business. I reviewed what service I wanted with Eddie twice. I was very…read morespecific. I wanted him to extend exhaust hangers on a muffler and slightly bend a muffler pipe by maybe 5 degrees. he said he wanted to mount the new muffler to the car to get the right fitment. I specifically told him I wanted to be able to switch my mufflers out so DO NOT weld the muffler in place. I come back 1.5hrs later and he hasn't extended the exhaust hanger, hasnt bent the muffler pipe and has welded the muffler in place. They didn't do the two modifications I wanted, and they did the one think I specifically told them no to do. They also disconnected the chassis brace that connects the frame to the subframe because they way they welded it now rattles on the brace (this is a safety issue). previously I was able to adjust this so it did t rattle, but because they welded it, it's no longer adjustable. Now I'm worse off than when I started before dealing with Eddie. I spoke with Eddie explaining how he did none of what I wanted and specifically did what I didn't want him to do. I asked for my money back and Eddie wasnt having none of that. This was 100% a rip off where Eddie cut corners, and did what he thought was easiest and fastest rather than what I told him and paid him to do. This is not an honest auto repair business and I would not trust them to work on my car at all.

Top notch, quality service and customer service. I'll return and I'll bring my friends.read more

No matter a brake job, oil change or wiper replacement, I have never been disappointed in their…read morefantastic service. Thank you so much!

They were great. My salesman Eric Johnson answered all of my questions and we got a deal done. The…read moremanagement was very helpful as well. We were able to work a win-win deal on my vehicle. Definitely give them an opportunity to win your business.

Cliff note version: Initially went smooth taking my CC over the phone December 31 2021. However,…read moretook a week to get the initial deposit receipt. They messed up on my name on the paperwork when I picked the car up January 15, 2022 and I had to drive 45 minutes back the next week (Saturday 1/23/2022) to correct it. That must have caused a delay because they use a titling company that didn't receive my plate transfer information until February 1st, 2022. I emailed them prior to the temp plate expiring and they gave me an affidavit to show the police if I get pulled over. Huge inconvenience because I can get pulled over multiple times in one day. Not only that, but the temp registration expired March 14, 2022 and the plate March 16, 2022. For the full story please see the attachment for the experience

Had all our bodywork done with Jeff. Amazing detail work Wouldn't trust anyone else with my 2001…read moreHonda S2000!!!

From out of town. Had a minor accident where someone had hit my rear quarter panel. Took it to this…read morePhoenix Auto Body in Warrenville for an estimate and most likely to do the work. However, the owner was the most cocky arrogant guy I have ever met. I walked in, he was laying back in his chair, swearing up a storm on the phone, with his feet up on the desk. He hung up the phone, mumbled, "crazy bastard", looked at me and said, "now, what are you in here for?" Was not comfortable with his attiude but decided to move forward. I explained the problem but before I could finish, he just blurted out a price without any thought or inspection. I asked why he wouldn't look at the damage first. I have never seen someone who would actually become upset because he had to get out of his chair and walk outside to take a look at the car. Outside, he kicked the quarter panel and said, "this car is already a piece of junk so why are you wasting your and my time repairing it?" I simply told him what I thought of him and left with him swearing at me as I drove off. Please, don't waste your time with this guy. If the work is anything like his attitude, stay far away from this place. This is not the last I am going to post this around the internet either!

They are fast and friendly. I called to make an appointment for an oil change and tire rotation and…read morethey were able to squeeze me in on a Saturday morning. They use quality oil and are affordable.

This place does an amazing job with our vehicles. we always take our cars there. He is very honest…read moreand does not add to my bill. It's hard to find an honest mechanic. However, this is the best place for the value for your vehicle and for peace of mind.