Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

I suspected my brakes were bad due to squealing but had no trouble stopping . I luckily took it to…read moreSW Automotive . They were honest in the estimate I requested before I even took it in . The GM , Austin patiently explained how much time it would take to diagnose the problem and length of time I should plan on leaving it. I received at least 1-3 calls per day during the 2 days they had my car with updates on findings and projected costs so I could say yes or no let's wait on that . Needless to say Southwest Automotive by Oak Hill ballfields will be recommendation for friends and family !

Austin goes above and beyond! He spent like 30 minutes on the phone explaining what likely was…read morehappening to one of my cars and it ended up being something I was able to fix on my own for like $30.

I called the owner to bring my car in for a leak that the dealer found. They found the problem and…read morefixed it the same day for a very reasonable price. I have no idea what the dealer would have charged. I highly recommend this shop and I have a Honda.

My car was correctly diagnosed. I was given an estimate. The repairs happened that day and were…read morecompleted on time . Great value, expert service.

Go here!!! Came for an oil change on my Jeep Wrangler and made a friend as well! Great prices and…read morequick service! Everyone is so kind and gets the work done efficiently, Dakota took care of my service and he was great! Sit back and relax while you hear stories of the many kitties they take care of and If you want a kitten stop by in the next few weeks they just had two litters!

Honest. Fast. Reasonable. What else could you want? First…read moretime visiting for brake service. Got my front and back brake pads and rotors replaced. It was all done and ready to picked up the day after I dropped it off. Would definitely bring my car back for future needs. Excellent service. Tip: 290 construction: Located on top of the hill. The light after Scenic Brook.

Austin was very respectful & helpful with me. However, I brought my vehicle in for a brake check,…read moreac update and tire rotation. Austin informed me he tried to do a check on my car re: accident. I had purchased my car & knew there had been a minor accident/repair before I had bought it. NOT slavaged. I bought it from a Carmax. Essentially, I was refused any service & encouraged to take my car to a body shop/mechanic for any repairs. Really? Tire rotation/ac check? ‍ I've never had a mechanic refuse a repair on any of my vehicles & I'm 64 & have owned 6 vehicles in my life. Just odd...

The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

LTA has some of the best staff. I've been going to them the last couple of years, mainly, for my…read moreoil change, and I've had my tie rod done recently. They're honest, helpful, and personally, their pricing is reasonable. Each time I'd go early in the morning to get my oil change done, I'm out of there in 45 minutes.

This was such a good experience and service. As a woman, it can be challenging to find car shops…read morethat don't prey on ignorance on cars/mechanics. They were quick in response, fair cost, and were super friendly. I appreciate places like this so much! I would recommend this place to anyone. Thank you guys for all you do!

Moderately fast service (estimated 1.5 hours and took 2). So far satisfied with work.read more

I'm very disappointed in my experience with Austin Auto Repair. They first quoted me $400 to get my…read morecar fixed and after almost 3 months of them having my car.....I finally got it back and it was almost $4000! When I finally got my car back, I noticed some parts of my hood were discolored. I figured it was dirt, because when I picked up my car it was outside with a dozen other cars....in the sun. How long had it been sitting in the heat? After getting my car detailed, the spots were still there. I called and the owner said there was nothing he could do. I'll pretty sure my car was outside most of the time it was there. Those spots weren't there when I had to towed to them. Now I have to spend more money to get it my car repainted! Don't take your car here!! I wish I could give them ZERO stars!

Sayeed and the Bat city crew are wonderful. Definitely have the best interest of the customer in…read moremind. My lugs were over torqued by a previous shop so I initially went to have them broken. Sayeed looked at my rotors and showed me that they needed to be resurfaced. I would have tore up the high end track pads I'd purchased if I'd thrown them on myself without doing this. The service, confidence and friendly attitude changed a quick run to break lugs into an afternoon hanging out at the shop. New brake pads, machined front rotors, DOT5.1 fluid swap and wheel stud conversion with 10mm spacers and my M3 has never looked (or braked) better

Sayeed and the crew at Bat City are humble, efficient, talented, and nice as can be. Their rates…read moreare absolutely fair, too! Sometimes when you go to a shop you feel like you might be getting the run around, or you're anxious that you're going to get charged for stuff you don't need. Not Bat City. Straight shooters, honest work, AMAZING communication with the customer. This is service with integrity. I had them install new calipers, rotors, and brake lines on all four corners, plus fresh fluid and caliper bleed. They were straightforward with their prices and timetables, even sending me pictures of work along the way. Best service I've had from any garage. They're doing really great things for some of the kids in the Oak Hill neighborhood, too. Ask Sayeed about it. I'm coming here again for sure.

Probably the fattest 5 star review I could ever drop on a place. You will not find better auto…read moreservice anywhere in Austin or probably the county. Chris is a fantastic, stand-up guy that really cares about his customers and their means of transportation. I could not recommend this place enough, and I plan on sending everyone I know that has car trouble to here. I am blessed to have a place I know I can trust wholeheartedly and, most importantly, be confident in knowing that the people working there are amazing!

Beware- they did diagnostic tests in preparation for me to sell a car to a friend. They said the AC…read more(which had been blowing cold for years after having been repaired) had been fixed improperly. They broke it doing their tests. They told me rudely--"hindsight is 20/20." Now I don't trust them to touch my car. Go to a more ethical shop.

Every time I come here it is like coming home. Fair prices and they do a thorough job that I can…read moredepend upon. Highly recommended '

I wasn't exactly sure what damage hd been done going over a curb travel a little way up the cone…read moreoff the curb. there is so much construction, a sign for an exit had been left , after the road was moved i turned went i've a curb, etc. i was only4 blocks from Klingemann's. They asked if they could help me...A very knowledgeable young lady s me in distress and tends to my every need. I could tell they were very busy and if she could call back on the estimate, and diagnosis, it would b okay. She was very patient, and has extensive knowledge She explained everything and how this component hd to be repelled to work in since with other parts... Cameron was her name.. She kept in touch everyday, to lt me know status. i decided to file a claim with insurance, and gin she halt m in the loop. I knew i could count on them to keep me apprised of the sitch!!! excellent work.