Shot out to Elie Jamal! So friendly and not pushy at all! He gives you the car highlights without…read morepressuring you. Came in just to figure out which vehicle I wanted cause I couldn't decide. Even on the test drive...he just chills and lets you enjoy the car. I wish all salesman were like this.

On July 1st I brought my 2015 750I to this dealership. As someone from being from Los Angeles, I…read moretrusted a BMW dealership to properly diagnose my vehicle. After paying nearly $2000 for spark plugs and ignition coils, my car was still misfiring. I was then told a fuel injector would fix the problem but after it was it replaced, the misfire was still there. I was later given a $14,737 repair estimate. I decided to have my car towed back to Los Angeles for a second opinion. An independent BMW specialist diagnosed the actual problem was the DEM module, which did not require removing the engine. The part itself only cost me $1200 but fixed the misfire, and I also had my rear main seal replaced under warranty that I forgot I had when I bought the car two years ago. My biggest concern is that I went to a BMW dealership expecting factory trained technicians to accurately diagnose and repair my vehicle. Instead, I paid nearly $2000 for repairs that didn't fix the problem and was ultimately presented with a $14,737 repair estimate that turned out to be unnecessary. And to make matters worst for Sam to tell me she thinks my car isn't worth getting fix and asking me do I want to trade my car in. I bought my car two years ago with only 77,000 miles, my car only has 85,000. I put my trust in this dealership's expertise, and I left feeling disappointed that they were unable to correctly identify the actual problem with my car. So if you are thinking about bringing your car here for services, DON'T!

Positive feedback: I recently had a terrible experience…read morebuying a vehicle 7 months pregnant off of Facebook marketplace! It was one problem after another! Once my baby arrived I felt so hopeless! Thankful I came around this beautiful older model Chevy Tahoe , and got in contact with Chris here at core motors! I couldn't be thankful enough for him! He understood how I felt, the troubles and trenches I've been through, enough was enough and he made sure of that! He was willing to take my unfortunate headache of a trade in vehicle and put me in something he knew as a father himself , my babies would be safe in and cause me no issues or stress! I got into a comfortable payment while all working with my (not so great) credit! This family owned business was overall a good experience, definitely a better one! Thank you Chris and to your father for doing what you guys can for our family ! We deeply appreciate you!

I just got a car in this Dealership . It was a really good process. Christopher was the one who was…read moreassisted me to get my vehicle and he explained everything in detail. I am in love with my car. I would 100% recommend this dealership if you're looking to get a vehicle !!

My overall experience here at the Audi Bakersfield dealership was amazing. I loved the help and…read moreservice Alfonso has shown me . I went in friday trying to find the right car for me and making sure I left happy . I didn't get to leave Friday night with anything but I left today with just the right car for me. Alfonso made sure I found a car I would love. He was always attentive to us and always took everything we said into deep consideration. Told me to come back, because he thinks he found the one for me and yes he was correct because now I love my Q5!! Alfonso the salesman is such an amazing hard worker, I would definitely recommend him to any future friends and family. and thank you to Ron the manger, who had a big part in this purchase aswell. These gentleman made my experience at the Bakersfield location amazing , Thank you guys !

Just finished our 3rd purchase from this dealership after being loyal customers for over 5 years…read more Unfortunately, this experience didn't match the high standards we've come to expect from Audi. We were told multiple times the car would be ready "in an hour," but after waiting for hours, we left and were promised delivery--which didn't happen. The next day, the car still wasn't properly prepped: it wasn't washed or detailed, and the ResistAll we paid for hadn't been applied. Disappointing experience overall compared to our past visits. That said, I do want to recognize the positives. Daniel in finance worked hard to get us to a number we were comfortable with, and Gary caught details that saved us nearly $700 in registration fees. A special thank you to Cooper, who took initiative to resolve our issues and concerns and truly turned the experience around--he treated us like family, made sure the car was fully detailed with the ResistAll applied, and personally delivered the car to our home. It's because of these individuals that I decided to change my original 1 star rating to a 5 star rating.

Amazing experience with our concierge Marisa. Very friendly and knowledgeable and patient!!! Walked…read moreus through all the features of our new Nautilus. Got a great deal on my trade in and the nautilus. Brand loyalty will be thing for me in the future...I will direct my friends here when they're looking for a new vehicle.

Nope , returned to Toyota in Visalia , where service means something still , not the pasty hand job…read morebecause your navigator is 21 years old.

We recently went to Sangera Subaru looking to purchase an EV…read more Our sales person Mario was friendly, honest, knowledgable, and when he didn't know something he said so and either found out or got us to a resource to answer our questions. They were extremely patient and attentive, took us on several test drives to compare vehicles as well as letting us look at the vehicles and compare them. The lobby was clean and comfortable, snacks and drinks were provided in abundance, and the AC was cool. The entire process was very low pressure, they never once tried to push us into anything or made us feel pushed. There were no drawn out speeches on extended warranties or paint protection, and in the rare instances where add ons came up, they answered question if we had them or took a "no thank you" and didn't press. from Mario to the Sales Manager, the General Manager and the Finance person we worked with, everyone was great, professional, courteous and good humored. We ended up needing to leave our first visit as my Fiance was very tired and hungry after work, but when we told them we needed to come back the next day to finalize the deal, they didn't try to stop us or anything like that. They said they understood, set us up to come in the next day when we were fresh, and said goodbye. They could not have acted more perfectly in that situation. They washed, cleaned, charged and readied the car for us before the deal was even signed so that we wouldn't have to wait or come back, which was a really nice touch of customer care and shows how committed they are. It was not a completely perfect experience but that is part of why they deserve 5 stars. There was some waiting involved. That is often the case with buying a new car and should be understandable to any adult. A couple times we felt the wait was a bit long but that is a very minor point and they made sure we were comfortable and knew where to get snacks or drinks or the rest room etc. as needed. The larger issue was that there was a bit of a mix up in their system on their inventory that could have been a serious issue, and that mix up led to some miscommunication and misunderstanding when the time came to sign the papers to buy. People make mistakes, it happens, and I don't think mistakes should be the one thing we define a business or a person on. Sangera made a mistake which could have cost us time and money and trouble- but it was caught before it was able to, AND, this is most important to me and why I consider them a 5 star dealer- they admitted it, and they worked with us to make it right. Mario spoke with management on our behalf and did everything in his power to do something for us, he was very apologetic and sincere, honest and forthcoming from the start. The sales manager came to speak with us and also immediately admitted a mistake and apologized. After we all got our perspectives On the matter out there and talked out the issue, the sales manager and Mario listened to how we felt on the matter and worked on finding out how, within their power, they could make it right, and promised that if they didn't have the power to do what needed done, they would take it up the management chain and advocate for us. They didn't need to do that however, as the two of them were able to come back to us with a compromise that was very fair and left us feeling respected and taken care of. I think that is very important to note. The sales manager we spoke to was calm, respectful, excellent in his customer care. What could have easily escalated or even ended the deal and soured that relationship, he de escalated and handled with aplomb. He took extra steps to ensure we were happy with the deal and the vehicle we were taking home before leaving things back in Mario's capable hands and returning to his office once he was assured things were all good. The finance experience was fast, it was convenient, low pressure as well and just a master class in how financing should work. totally seamless. Sangera Subaru is an excellent example of how a dealership should be. Most of our visit was flawless, waits were mostly brief or non existent, processes were well implemented and executed, staff were all friendly and professional. A mistake happened, one mistake in a very complex process, and they owned it and more importantly, stepped up to try and make it right, and did. We drove home a brand new Trail Seeker that night and have an appointment scheduled to return to the dealer and meet with their product expert who will show us all the features and options of the car and answer any questions we have about it. That's customer care that extends beyond when the ink is dry. I would recommend that anyone looking to buy, lease, or service a Subaru go see Sangera and especially ask for Mario by name.

What an absolutely wonderful experience! Went in wanting to…read moresee three specific 2023 Crosstreks that we'd seen online. Harpal brought out keys to all 3 vehicles, explained the features and sent us on a test drive. Came back, let him know that we'd discuss and get back to him. Absolutely no pressure. We went home, called him that we'd decided which one we wanted and he asked for an hour to have it completely detailed and filled with gas for us. Went back in, signed all the papers with Tiler and simple as that, we drove off in our beautiful, new Subaru! Harpal was not only enthusiastic about the product as one would expect from a sales person, but he was equally enthusiastic about the dealership itself which really made us feel that not only had we chosen the right car for us but also the right store to buy it at. If you're looking for a Subaru, go in to Sangera and ask for Harpal!

I dealt with Andy P. and his team at their Oak street location. They had the family SUV we wanted…read moreat their Truxtun location. They brought the SUv to us on Oak. I know it was a high demand vehicle that they could've sold for more to someone else but they knew they had what we needed and the asking price was close to our budget. They worked with us to close the deal. They established a relationship with me and now my family. They were professional, customer service oriented, patient and honest. It's hard to find those qualities in this particular industry. My wife is happy and my wallet doesn't hurt, so I'm extremely happy.

A few years ago, my wife and I decided we wanted an Escalade, but we needed the biggest Escalade we…read morecould find, which was the ESV. We found it on Catano's website and drove to Bakersfield and bought it. Greg Brown and Francisco were the nicest and most accommodating guys to deal with and if there was ANY problem or question at all with it, they were patient and answered our questions or fixed the issue. We loved that Escalade and decided it was time to upgrade. We both wanted the new Suburban LT, and sure enough when we looked, they had one on their website. Greg Brown, Max, Francisco and the Finance lady made our purchase the smoothest and most convenient transistion you could imagine. They even upgraded the tires to 22's and put brand new tires and rims on the truck. They answered every single question we had and made us feel like family and that we were getting the family deal. They even gave me more than I expected for my escalade as trade in toward the purchase of the Suburban! It is worth the 21/2 hour drive just to deal with these guys because we are comfortable knowing we will be happy with what we bought! We will definitely be back to see them!!

My husband and I came in just to take a look at the Acura MDX. We were instantly greeted by Ezekiel…read moreGalindo. He gave us alot of useful information and was extremely helpful. We enjoyed his friendly conversation.

I have left two messages to schedule my car for service- crickets. I should read the writing on…read morethe wall. They have so many clients they do not need my business. Besides they have lost my tire caps. Bye Felicia I just to get great service - is the reason why I keep giving them another chance.

Bought a car TWO months ago there was already a light on Leon said it was the tire sensor nothing…read moreto worry about we took it to where he got the tires put on one sensor was missing the others were no good we pay $300 get those replaced just to find out that it was some other problem related to the sensors and that was gonna be hundreds more We started hearing a weird noise and knew it was the transmission sure enough we take it to the dealership to get a recall taken care of they inform us OUR TRANSMISSION IS SLIPPING We had expressed our concern about this model having transmission issues he brushed us off He claimed his mechanic looked over the car then how would you not know and shouldn't a light come on if there's a problem

I have to say that this was the easiest, kindest, and most enjoyable car buying experience I have…read moreever had. My wife and I both appreciated the candor and comprehensive service and advice we received from David and Leon. They clearly wanted us to be happy with our new vehicle and do right by the family that had it on consignment. We were impressed. These gentlemen are top notch in their sector and shared their great sense of humor with us. Definitely recommend, would return, and really ...just grateful . Mike