This is the worst pre-sale I have ever encountered. My girlfriend was excited to buy a Tesla, all she talked about for months. She didn't have the necessary ID to take ownership of the car, which she found out at the last minute, and they didn't even have basic sense to hold the car until we could get it sorted. No accountability, no care for the customer, even at this basic level. In fact, they even cancelled her order to get her off the phone and refused to refund the deposit. We will never buy a Tesla, at least not in Pennsylvania. Two scientists who love these cars and what they represent, because you treated us like garbage. Unfortunately the cult of personality of Elon Musk and promise of reduced carbon footprint is meaningless when your dealership distributing and servicing the cars is terrible. The dealership cared more about getting it's money from our financing than they cared about the relationship between the car buyer and themselves. Folks, if all you ever care about are quarterly sales goals, you will in the future be overtaken by other high-end car manufacturers who actually care about their relationship with their customers. We can get an electric car elswehere. Tomorrow we visit BMW and Porsche. Bye Tesla! read more

I can't say enough about the other three service centers I have used. This one is always difficult. They lack empathy and concern. They are perfunctory and rude. Sure if your stuck texting your CUSTOMERS you could show some concern and flexibility. Intractable. They were difficult when I bought the car in 2018 as well. Tried a bait and switch after concealing an accident with the ordered car. The Tesla model might be a good one but I am glad they have not institutionalized Devon's dismissiveness for the customer. Remember the customer? read more

Always helpful. Unlike other auto dealerships, they treat me like a king most of the time. I can't see buying any other car but a Tesla.

They treat you like cattle. Didn't feel as if I was buying a car - felt more like buying a toaster. They just handed over the key cards and asked me to open the app and follow it. Not even 5 minutes was spent explaining a few things about a 100% electric car, even if one has seen the suggested videos. Any regular dealership could never get away with something like this. What a disservice to the Tesla brand. The car is awesome though. read more

The few times I've had my Model 3 serviced, mainly to rotate wheels and change from winter to summer tires.... the Mobile Service has been always on time and outstanding. The one trip in two years into the shop the repair was done in one day perfectly. When I picked up the M3 the first time when I bought it... over an hour was taken to show me all of the features. I've recently ordered the updated Model X... not due till April and every two weeks Jon from Tesla texts and let's me know the status and to see if I have and questions. Tesla of Devon is ***10*** stars. read more

5 minutes ago I love my model 3, but do not trust the devon service department. I've had my model 3 for 6 months. At 12k miles took it in to local mechanic to have tires rotated. Found out my front tires had worn through to secondary rubber. Called Devon service department three times with no call backs. Finally got it to them, service rep looked at it and said tires were fine. I had to tell him to check the inside of the tires. They finally got the car on a rack and confirmed what I told them. Then after waiting over an hour to speak face to face with a manager, the sales manager lied to me and stated the factory tires were only good for 15k miles. I told him the outside of the tires and the rear tires have at least 15k miles left on them. They were in complete CYA mode so that they were not responsible at all. read more

My experience with this dealership was horrible. Thanks to Nick and Brian over at Tesla - Devon, surprising my wife with a new car was ruined. No one on there team communicates with one another, or with YOU the customer. This was one of the worst experiences of my life! read more

I wish I could give them 0 stars. This place is an absolute disgrace, from the top down. My ordering process was a mess. My delivery process was a mess. My service appointments are horrendous (you'll have multiple appointments if you own a Tesla). I'm not going to get into details about my experiences, but the customer service at this location is unbelievable. You'll never receive this type of negative experience from other luxury car dealerships, such as BMW, Mercedes or Audi. They lie and have no idea what's going on. STAY AWAY FROM THIS LOCATION. read more

Terrible customer service. I pIcked up my 2021 Tesla Model 3 Long Range 10 days ago. today it had to be towed due to a brake malfunction alarm .... now that the sale is done, nobody there seems to care.. and it is impossible to find anyone to speak to that can help. This is not the experience I had hoped for, and certainly not the level of customer service I would expect when purchasing a vehicle in this price range. read more

Had to make a service appointment and was told a loaner car would not be available for a few weeks out but would get a rental from Enterprise of the same caliber. Rental car was definitely not of the same caliber and much smaller than my tesla. I had a hard time fitting all of my car seats and kids in the back. It was a complete hassle. Friday afternoon they informed us that the car was ready and every extra day we kept the rental we would be charged. This tesla center is 1.5 hours away from us and getting up and going there on a weekend last minute is not an option when we already have prior engagements. They did end up removing the rental car charges only after my husband had to hang up on them over the phone. Completely disappointed in their inability to handle this situation. read more

Extremely concerned customer here. For starters we originally put a $1000 down payment to reserve our model 3 back in April 2016. Finally we were allowed to order the model 3 in August 2018 and they required an additional $2500 deposit, something we were not informed of. We later learned that because we moved states that we would not be able to acquire Tesla financing and would have to go through other lenders which took some hoops but finally we got it done through USAA. Because we couldn't get the invoice and get the taxes/registration calculation, we just took a loan out for $55,000 from USAA for the car. The car ended up being $53,000 when we took delivery in early November 2018. Customer service could not give us our difference in payment or refund our deposits. We were informed it would take up to 6 weeks to get a refund and also we also to get the free supercharging for 6 months. It's now almost 3 months later and we haven't gotten anything. We've called Tesla of Devon multiple times who have given us a toll free number in California where there is not an option to get to a live person or the department you need, you wait on hold for hours and end up getting disconnected and our issue is still not resolved. Finally I had it and asked to speak to the manager after Elliot notated my account. I was then put in contact with the manager named Brian who has been helpful but is limited in what he can do because apparently all responsibility remains on Tesla HQ in California. Ridiculous doesn't even begin to describe. When we spoke he told me that HQ and the case manager (who I still can't get a name, number or email for) only had a record of us putting the $1000 in April 2016 and the overpayment when we picked up the vehicle in November 2018 and that we would only be getting a check for $2700 on January 16th unless WE PROVED THAT WE PAID THEM!!! I gave them their TESLA invoice number and was told that we had to get a copy of our credit card statement proving that we were charged the $2500 and that it could even then take further time to resolve us getting paid. Here's an excerpt of his email: "Hello again Kim, The issue of your $2500 not showing can only be some sort of computer error/glitch, or a matter of the payment never processing. Personally, I think it's an error. I agree that it's frustrating, but right now we can only deal with what facts we have, which is why I'm trying my best to get all the information that we can that proves that you paid the $2500 so that your refund can be processed without delay on the 16th. Regarding why you were never told about the issue, I wish I could answer that. When we submit refund cases here at Devon, that's usually the end of our involvement as all refunds are processed and paid by California. Now give that refunds usually take 2-3 months, I can only assume that someone from California would have contacted you soon, had you not contacted us first. But of course, after the fact I can't say anything more than my assumption. Again, I know this is frustrating, and I'm sorry to ask you to gather information like your credit card statement as proof, but right now that's the quickest option to try to ensure that you are refunded in full ASAP. I apologize for any inconvenience, we may never fully know why the payment isn't showing now unless California contacts you to explain when they know, but we can certainly do our best to correct it in the mean time at least. I know it's not the answer you were hoping for." Our credit card company only keeps 4 months of statements and could not fax us a copy so we had to order one and wait for it to come in the mail to send to Brian. We did on January 12th and this was the reply I got. "Hello Kim, I have contacted the case owner who was working on your refund via our company software and uploaded this credit card statement to the case. They should reach out to you directly regarding this, if not, hopefully to me and we can let you know when it is sorted. -Brian" What hurts more is our family is one of the 800,000+ families currently affected by the government shutdown and for us to not get over $5000+ back on a refund and for Tesla to keep some of our monies essentially for years without interest, apology or any type of expedited remediation is just plain wrong. We even purchased $26,000 solar from this company and still no genuine assistance except hearing the California HQ blame game. We remember purchasing a Toyota in California and getting a refund check 3 days later. On top of this our car registration and taxes were due on January 8th and our refund check still hasn't come yet and we still have absolutely no idea of when it's coming and the company that messed up hasn't said, "We're sorry" or "Let's give you something to make this right." How can the #1 car seller not get their act together or put their customers first? Shame on you Tesla. read more

I'd give them a 0 if I could. Hands down, the most incompetent staff you'll ever encounter. From Sales to delivery, I'd argue their collective IQ was equivalent to the rating I am leaving...1. Gave us the wrong vehicle, a used 2018 with dents, scratches and oil marks in the interior, after weeks of waiting for a resolution, I receive a call at 4:30 that said "if you want to return the vehicle, you must be here tonight." A collective group of clowns that I understand why are paid a salary...cause if they were compensated by commission of sales, they wouldn't earn a dime. read more

Don't count on having your test drive appointment honored. Our family is mostly likely purchasing an electric vehicle within the next year. I scheduled a contactless test drive of a Tesla Model Y through the website for my husband as a father's day gift. I received confirmation of the appointment as well as instructions on how to prepare for the test drive and to show up 15 minutes early. My husband and I scheduled a babysitter, drove a half hour and dutifully arrived at the service center/showroom (Tesla of Devon, PA) 15 minutes early to be told that there were no cars to test drive. The salesperson said that she "didn't see us on the schedule" and therefore did not call us ahead of time to tell us not to come. She was less than sympathetic to the time and effort we spent getting there and clearly taken aback by our frustration and disappointment. She offered to schedule us another test drive, but why would we bother to show up again and not have a car to drive? This dealership is clearly incompetent. It is stunningly poor customer service on the part of Tesla, which in doing some research, seems to be the theme as of late. I'm glad that more electric cars are coming on line in the near future because Tesla has been scratched off our list. read more

I went to the Tesla Devon center at 10:30am to get some minor repairs done (right side camera did not work right last weekend). The team had all the parts ready, and everything was done super quick and there was almost no wait time on my end. They even added a few more modifications (Dual Motor badge, modification to the trunk) while doing the repair. I got a Lyft day pass to go back home and come back later again. The fix was completed at 2pm and I picked up the car at 5pm. I think Tesla is becoming similar with how Apple used to be back in the Steve Jobs days. It was fun chatting with the service team members on the latest Tesla updates while looking over the car. read more

Tim and staff do a great job. The cars are amazing and they try to get you in and out. While lapses in communication occur, they are quick to fix it. I would buy another car from them anytime! read more

Dirty unorganized, worst car buying experience ever. even if you need to drive 100 miles avoid delivery and service here.

My husband and I picked up our Tesla here. Most of time, when you buy a car, the staff shows you the car. The Tesla is very different from most cars on the market. And there was no walk through. The millennial staff member just smiled and told us to look at the tutorial. As I drove it home, I realized I didn't know how to adjust the mirrors and now we're looking at YouTube videos about how to charge it. The buying experience was such a turn off. I wonder how many people return it based upon this poor experience. read more

Far better than the Tesla Dealership in Princeton. Devon staff is accessible and competent. Did not find either quality in Princeton.

If you are thinking of buying a Model X and expecting luxury car service (what one would expect for the price tag), reset your expectations or wait on Audi's EV. I went to schedule a service and first of all, you HAVE to use the app that times out and took 4 attempts before I emailed the service manager. Then I was told I can't get a loaner car (I work an hour from the dealership so not that means I have to take a day off of work to service my car). You can never get a hold of anyone (try calling sales and have them transfer you or you will be out of luck). They act like it is a privilege that you bought one of their cars not that it is a privilege to be at your service (how I treat my customers). I have had so many issues with my X. Next car will not be a Tesla. read more

The absolute worst service staff I have ever come across. After paying over 70000 for my Model 3 ( waited 3 1/2 months to get it after order) it had an issue with steering and numerous paint issues. I picked up the car in the pouring rain so I was unable to really inspect paint. When I washed the car a few days later I saw several paint flaws. I was given such a run around by Tasja who was RUDE and told me to take my car to a body shop and pay for it because I didn't notice the paint problems when I got the car. I eventually did! Then After my car wAs there for the third time for the same steering issue, they had it a week. I left the car spotless and Angelo Outlaw - service writer was RUDE and said "what makes you think we would fix the car while you wait". "Bring it back if you don't want to leave it". So I left it for a week!!! When I pick it up the seats are gray (white seats) from dirt and the outside is filthy. I was told " we don't wash cars anymore because we were accused of damaging them". So I get the car home and the next morning go to put something in the trunk and see a crack in The back window. I call and Angelo Outlaw says the tech says he didn't do it over and over. Then I ask for a manager and get Ryan Wheet who says he will ask his attendants and mechanics and get back to me the next day. So the next day at 4:30 I call and leave a message. Finally he calls me and is so rude saying over and over "again" "again" "again" he has no idea how to speak to a customer. His position is that they didn't do it. I have to go through my insurance company. These three employees have tainted my Tesla experience so badly. I do love my car but cannot understand how a great company employs RUDE and incompetent people like these three. Do not expect good or even acceptable service at Devon Tesla. Expect to be abused and your car damaged. read more

Very Poor service, Trying to augment, or get information on their service takes an act of congress!

Terrific staff and amazing service center. Always very accommodating. Two changes would make this place even better. 1) if they could perform state inspections (which they don't) and 2) perform auto detail work. Otherwise this is a great place to get my tesla serviced read more

My husband and I wanted to test drive a Tesla model 3 which we did the reservation online that was very easy. When we walked into the dealership on a Saturday morning, we were greeted by numerous smiling salespeople from Tesla. We got to work with Alexa who took us out on a test drive and answered all of our questions. Alexa was wonderful to work with and was very knowledgeable. She was very friendly and not pushy at all! We actually bought a new Tesla and we are just waiting on it to arrive. We were very impressed with Tesla at Devon, especially Alexa! read more

Under no conditions should you purchase your Tesla here. I purchased my first Model X at Tysons Corner, Virginia so have some experience with Tesla centers. This one is horrendous. It is 2 and a 1/2 hours from where I am currently living and after continuously fouling up the arrival of the car and the perpetual "right hand didn't know what the left hand" was doing ie telling me to come one day when the car hadn't and wasn't arriving until two weeks later, I finally told them I would come at a specific day and time. I made sure they had all the paperwork and expressed that since it was such a long drive that they please be ready to do the transaction at 10 AM when I arrived. Well at 11:30 AM I was ready to walk out as they still didn't have the paperwork or anything done. At noon I finally signed the papers, they handed me one key on a string to a Model X and told me to go. They said they would arrange to have a second key delivered to me but never told me a time or date. This was a blatant lie, they did nothing. In addition, there were several things missing from the car and I didn't even walk around it with them. Imagine how upset I was when on my drive home I discovered not only was the car not right, it was DANGEROUS and unsafe as it would veer into other lanes and pedestrians, stop short on the highway and so on. It has been a week and I continue to try to get in touch with someone both at Devon and through corporate and no one seems to care. I know their CEO is in trouble but that is no excuse for their entire infrastructure to completely and utterly fall apart. SHAME ON YOU TESLA!!! I loved my car and now will look for something else. read more

Worst customer service I have ever seen in my life.Made my vehicle delivery experience miserable.

Very disappointed. Love the car, hate Devon service center. They kept my car for 3 days and then said that the previously diagnosed problem was under investigation. It is a well documented problem for which there is a kit. read more

Whether you're here to buy a new car or service your current Tesla, the staff at Devon are rock stars and their commitment to customer happiness is unparalleled in the world of car dealerships. Keep up the good work Tesla! read more

I took delivery of my Model S last month. The sales and delivery staff at the service center are customer centered as they should be as well as both personable and professional. At delivery I noticed 2 paint issues, one of which was resolved immediately by delivery personnel and the other I was advised would need to be addressed at a Tesla approved body shop. I was needless to say concerned about that but the issue was handled very well from being contacted by Devon service to make an appointment, being provided with a Model S loaner, and most importantly excellent work being completed in a timely manner by Conestoga Body Shop. My experience with the staff at Tesla Devon from sales to delivery to service has been worthy of a 5 star rating. read more

when they want to sell you a car they are very nice. After that, it's a nightmare. My car has had problems since I bought it eight months ago. You can't get anyone on the phone in the service department. If you leave a message, you won't get a call back. The repairs take forever and never fix the problems. I also would give them zero stars. read more

Its ashame 0 stars is not an option here. By far the absolute worst customer service I have ever had the misfortune of dealing with. I work for a local autobody repair shop, and deal with dozens and dozens of vendors & customer service reps. I called to order 4 parts for a Model S, 3 weeks ago. Only after calling their parts department 3 times, leaving a message two of those 3 times, calling service 4 times, resulting in no anawer followed by an answer from their Sales department. Of course. I explain Ive been trying to get to parts for 3 hours. I was told "hmm i dont know. Let me find out". Leaving me to an empty call again. Anyway. I eventually got ahold of someone, ordered the parts with ease, and was assured "oh no problem. They are one week out". Perfect. Oddball vehicle. Understandable. Week and a half goes by. No parts. So again, for to days, I spent hours on the phone trying to get ahold of SOMEONE. Finally answered. I was told (its tuesday) "Yup youll see them tomorrow!". Great. Well tomorrow comes and goes. Nothing. Call thursday. "Should be there today". Nope. Friday im fed up. Once again starts the "ill figure it out", "noone here can help you, leave a message" blah blah. I sat on the phone for a halfhour demanding the general manager. I asked why they have such terrible customer service, and that if they cant produce what they claim, why would they continue to try? I was told, with absolutely no exxageration, "we just dont have the time", when I asked why they didnt follow up and tell me my parts were going to be late. It all trickles down. So now, in MY customers eyes, IM the bad guy because a dealership has mediocre service and absolutely zero idea about customer service. Not a single time did I hear "im sorry". It was constantly "we'll call you back". These people have less than no idea how to do their jobs. I have never in my entire life been given the run around so bad. Ryan, the service manager needs to learn how to speak to adults like they are older than a 3year old. And the two guys "running" the parts department are worthless. Tesla of Devon, you should shut down and save yourselves the embarassment. I dont care what busineas you run, or what your position is.. "I dont have the time" is to never leave your mouth when there is a customer issue. ESPECIALLY one who was so willing to throw a chunk of money your way!!!! Shame. CUSTOMER IS ALWYS FIRST PRIORTY. ALWAYS. read more