I bought my after talking with Eduardo. I know what they say…read moreabout car sales people, but here they were honest. Worth the drive from Monterey

We drove an hour to this Toyota this past May, because my husband had his heart set on a Toyota…read moreRav4 PHEV. They had one with the specs he liked so-called coming in "very soon." He was in contact with Ivan, and he was told to come in to put down the deposit instead of online. I realized why. They wanted to haggle us on the price. They marked it up from MSRP - up to $73,000 out the door. The MSRP was around $52-54K. They insisted that they add in their GPS software and have some kind of 5 year upholstery care plan. When we laughed off the numbers, they brought in Jose Perez to try to close the deal. In his suit, he looked like a manager so I thought he can get us a better deal. I honestly couldn't swallow the bloatware they were trying to sell us with the car for thousands of $$$ so we negotiated this down. When we tried to leave for another dealership, he kept trying to haggle with us for a price. We finally agreed on a price that seemed okay for both of us. I still didn't care for their bloatware and felt compelled to accept being ripped off with unnecessary additions (charges). He said every dealer did this to make money. We spent hours here negotiating and then signing papers. Then we waited for our car... for WEEKS. Nothing. I've asked my husband to follow through which he did finally. There was no response from Jose or Ivan. He had to contact the general manager who finally told us the truth - THEY SOLD THE CAR TO SOMEONE ELSE. We rang the bell because we bought the car with all the paperwork signed and then nothing. No other retributions. Jose made us upload a 5 star review on Google when we agreed with a handshake, and now I need to tell everyone the truth of what happened to our car. They will BAIT you and then SELL YOUR CAR when someone else who may pay higher will take it. They have ZERO integrity. I will never recommend anyone to purchase their car here. They will taunt you that your car is coming but good luck buying anything that's highly popular. It was a complete waste of our entire month waiting.

My buddy Marco and I (road trip navigator) had a really great experience working with Jessilda, one…read moreof the sales representatives. Jessilda was kind, spoke clearly, and really helped push the deal to the finish line. Marco and I drove from the Fresno area because the local dealerships didn't want to offer competitive pricing, but a quick online search showed that Gilroy had the best pricing and discounts that everyone else we checked from Bakersfield to Merced and as far west as Paso Robles, so basically the entire Central Valley. While I do wish the sales manager on duty was a little more personable, Jessilda's demeanor and professionalism certainly made up for any shortcomings from other staff. Thank you again Jessilda for making this a memorable experience for my best friend Marco and I will certainly keep Gilroy GMC in mind the next time I purchase a new vehicle.

Five stars to Roberta! She was being called left and right to help customers. I observed her for 45…read moreminutes. We drove from Gonzales to pick up a part because Gilroy was the closest that had it in stock today. We arrived at 1:08 to be greeted with a hand written note, "out to lunch back at 1:45". So we sat down and waited At 1:45 the gal that was at lunch (didn't get her name, older lady wearing a beanie cap) pulled the part for us and brought to counter. She then yells, "Roberta can you help them?" I guess Roberta does everyone's job here. I hope her coworkers don't take advantage of Roberta. Roberta helped us with a smile. I suggest the service/parts depart cross train so that when one is out to lunch the other covers the counter. AND when you're handing out parts that employee be responsible for the entire transaction. It just looked like Roberta was being directed to do everything in that place. Also during my wait I went into the showroom expecting to be approached by a salesperson. I believe I counted four. The two in separate booths saw me and looked down. The last gentleman sitting at counter by door greeted me. He was very professional as was Roberta. The approach I received upon entering the showroom along with my experience at the parts counter exemplified poor work ethics. I will not purchase an automobile at Gilroy GMC I felt unwanted My experience... when the boss is a good director and trains and treats employees well, The customers receive professional. Courteous service by cross trained employees. This seems not the example here Remember... Happy Boss. Happy employees. Happy customers. Happy reviews. Keep problems at the door and work as a team not against each other. On a good note there were plenty of brochures on the 2025 models but I wouldn't pay $100,000 for a new truck!!!

This review goes to the service department! They are extremely helpful and welcoming…read more My last two oil changes Adrian has helped me and he makes the experience simple and thorough. I would definitely recommend if you're bringing in your car for service ask for Adrian.

Anthony in sales has the worst customer service ever on top of getting cussed out BY HIM MIND YOU…read moreNOT HAD USE NOT ONE SINGLE BAD WORD TO HIM AND YOU CAN CHECK THE CAMERAS hes beyond unprofessional has attitude at all times and this wouldnt be the first time people have said this , if you dont like your job there are plenty of people out there that would love to have a job and here are people like you ruining the business never going there ever again I will be messaging corporate.

I would highly recommend this dealership to anyone who is looking to buy a brand new car with great…read morepricing! Unlike other dealerships, they're out there to get only their commission... Special thanks to Hector, who was great, honest and professional over the phone and most of all able to honor a price. Thanks again, Hector! Last but not least, thank you to their GM, Mike who was kind enough to also honor the price and Stephen who helped seal the deal in the end!! Thank you to all of you for making things easy. Definitely will send all of my family, relatives and friends to thIs dealership!!

Found a used car posted on AutoTrader from these guys. I called and got a hold of Steve. We…read morenegotiated a price over the phone and went down to seal the deal. The staff was super friendly and helpful. I told them I need to leave within an hour and they had me out less than an hour. By far one of the easiest car purchases so far. I would highly recommend. On a separate note, they had the car pictured below on their showroom for sale. If it looks familiar then you really know your cars and must be very OLD.. Its from the same company that made the car for Gilligan's Island (the wooden version)!!

Eddy was amazing helped my family and I on our new Tesla if you are in need of a new car this place…read moreis it!!

I had a fantastic experience at Nissan of Gilroy. From the moment we walked in, the staff was…read morewelcoming, patient, and genuinely helpful. They took the time to answer all of our questions without any pressure and made the entire process smooth and stress-free. What really stood out to me was how kind they were to my son. The team surprised him with a toy Nissan Skyline just because -- such a small gesture, but it meant so much to him (and to us). It really showed that they care about people, not just sales. Great customer service, great atmosphere, and truly great people. I highly recommend Nissan of Gilroy if you're looking for a dealership that goes above and beyond!

Super amazing and professional customer Service…read more With Diego Thanks So much. For making my son special with his first new car. This was vey excepcional

*UPDATE: Lady's and Gents, this dealership doesn't fail to…read moreimpress me! They got me in to service that squeaky noise in my tires which turned out to be the breaks (too new/tight). Brian at the service department communicated with me. They were fast, efficient and did the job perfectly. My salesperson, Anthony, also checked in with me to see if the Service Department was taking care of the problem AND to see how I'm liking my Jeep. This is the place to go!!!

Great place to buy a car with their buy here pay here no credit needed, great people.read more

Car was sold defective, a month in I already had 1 of the headlights burn out. Tried to go in to…read moreget it fixed but they denied & told me I have to pay out of pocket. Engine proceeded to fail month & a half in. These cars are NOT reliable!