Marvin Pole was very helpful. However, I came in for an oil…read morechange that wasn't due for another 6000 miles. My Hyundai, told me it was time to change your oil. Somebody called me from the dealership and told me it was time to change my oil. But the fact was 2000 miles was not the first Oil Change. I will be back at 8000 miles for my first oil change.

Liliana Diaz, sales consultant, and the finance manager Willie M. were great to work with. Very…read moreprofessional and strong communicators who were responsive! Appreciate them very much in helping with the process of buying a new EV, which can be a very stressful process. Lili was polite and respectful, quickly getting cars ready to see and test drive, and answered all my questions. She completed paperwork super efficiently and conveyed information directly to her team as needed. Both Lili and Willie were great people whom I felt I could trust. One note: sales managers who was not involved the original deal discussions, texted halfway through the process on the Saturday, and was very curt, advising "Not a chance, but best of luck with your search". It was a bit abrupt and surprising, given that we were communicating respectfully and collaborating towards a deal that could have worked for everyone. As a result, I did end up continuing with my search as the manager advised, and found something that worked even better and I bought a car the very next day next day. I think this manager lost the deal for his team. Hope the dealership addresses this lack of professionalism, as Hyundai Gilroy has such potential to be a successful dealership selling great cars in our area! Happy to give more feedback if they reach out.

My family and I have been coming to Freeway Toyota for years -- honestly for almost as long as I…read morecan remember -- and we've consistently had great experiences with Julian and the entire service department team. They've been with us through almost every Toyota we've owned, and they continue to provide quality, efficient service and clear communication year after year. To this day, my family refuses to take our cars anywhere else -- and we specifically request Julian every time. I'm sure that will continue for as long as he's there. Julian is reliable, friendly, quick, thorough, and always reasonable. We truly couldn't ask for better. I've personally been working with him for at least the past two years, and he's helped me through multiple nails in tires, a couple of broken windshields, and keeping my car running smoothly despite the many hours of driving I put on it every week. Shoutout to the dealership, the amazing ladies in the service department, Julian, and one of my favorite techs (I have horrible memory, and I wish I could remember his name!) -- the sweetest guy who's always wearing the coolest sunglasses, has a great beard, the nicest smile, and the friendliest energy every time you pull into the service area. Thank you all for taking care of our family for so many years. We truly appreciate you!

I brought my car to Freeway Toyota for a recall repair and service and explained that I was on a…read moretight schedule and needed the vehicle done by 2:00 p.m. I was assured it would be ready by that time. When I hadn't received an update, I called and was told the car would actually need a couple more hours, which was stressful since I had an important appointment. Before I even had a chance to get upset, Paula at the service concierge desk stepped in and truly went above and beyond. She immediately arranged a rental car for me at no charge so I could make my appointment on time. Her kindness and quick problem-solving completely turned the situation around. When I returned later that day with my child, she even offered a coloring book to keep my little one busy while I finished the paperwork and picked up my car--such a thoughtful touch. I'm very grateful for how they handled everything and for not charging me anything extra despite the delay. Paula's attentiveness and genuine care really stood out, and she made what could have been a frustrating experience into a positive one. Big thank you to Paula and the customer service team at Freeway Toyota!

My buddy Marco and I (road trip navigator) had a really great experience working with Jessilda, one…read moreof the sales representatives. Jessilda was kind, spoke clearly, and really helped push the deal to the finish line. Marco and I drove from the Fresno area because the local dealerships didn't want to offer competitive pricing, but a quick online search showed that Gilroy had the best pricing and discounts that everyone else we checked from Bakersfield to Merced and as far west as Paso Robles, so basically the entire Central Valley. While I do wish the sales manager on duty was a little more personable, Jessilda's demeanor and professionalism certainly made up for any shortcomings from other staff. Thank you again Jessilda for making this a memorable experience for my best friend Marco and I will certainly keep Gilroy GMC in mind the next time I purchase a new vehicle.

Five stars to Roberta! She was being called left and right to help customers. I observed her for 45…read moreminutes. We drove from Gonzales to pick up a part because Gilroy was the closest that had it in stock today. We arrived at 1:08 to be greeted with a hand written note, "out to lunch back at 1:45". So we sat down and waited At 1:45 the gal that was at lunch (didn't get her name, older lady wearing a beanie cap) pulled the part for us and brought to counter. She then yells, "Roberta can you help them?" I guess Roberta does everyone's job here. I hope her coworkers don't take advantage of Roberta. Roberta helped us with a smile. I suggest the service/parts depart cross train so that when one is out to lunch the other covers the counter. AND when you're handing out parts that employee be responsible for the entire transaction. It just looked like Roberta was being directed to do everything in that place. Also during my wait I went into the showroom expecting to be approached by a salesperson. I believe I counted four. The two in separate booths saw me and looked down. The last gentleman sitting at counter by door greeted me. He was very professional as was Roberta. The approach I received upon entering the showroom along with my experience at the parts counter exemplified poor work ethics. I will not purchase an automobile at Gilroy GMC I felt unwanted My experience... when the boss is a good director and trains and treats employees well, The customers receive professional. Courteous service by cross trained employees. This seems not the example here Remember... Happy Boss. Happy employees. Happy customers. Happy reviews. Keep problems at the door and work as a team not against each other. On a good note there were plenty of brochures on the 2025 models but I wouldn't pay $100,000 for a new truck!!!

This review goes to the service department! They are extremely helpful and welcoming…read more My last two oil changes Adrian has helped me and he makes the experience simple and thorough. I would definitely recommend if you're bringing in your car for service ask for Adrian.

If you're in the market for a new car or truck, I highly recommend checking out Gilroy Chevrolet…read more Ask for Kim--she's fantastic! I looked at several Tahoes and Traverses, and she was incredibly knowledgeable, taking the time to explain all the features in detail. I ended up driving off in a Tahoe RST, and the whole team worked hard to get me the rate I wanted. Huge thank you to everyone who made it happen--I'll definitely be back again!

Found a used car posted on AutoTrader from these guys. I called and got a hold of Steve. We…read morenegotiated a price over the phone and went down to seal the deal. The staff was super friendly and helpful. I told them I need to leave within an hour and they had me out less than an hour. By far one of the easiest car purchases so far. I would highly recommend. On a separate note, they had the car pictured below on their showroom for sale. If it looks familiar then you really know your cars and must be very OLD.. Its from the same company that made the car for Gilligan's Island (the wooden version)!!

Bought a new car from Gilroy Hyundai. Same story as others on here. After I purchased the car they…read moresimply disappeared. 5 months later I am still getting parking tickets and car registration bills from the DMV on my old trade-in car.... 5 months later I still not have received my $2k extended warranty refund. Which I cancelled after regretting buying it due to aggressive salesperson. Warranty company stated that dealership has cashed the refund for the warranty cancellation and by law they need to issue my refund. No way to reach them at all currently. Only option left are to reach out to BBB or take them to small claims court. Would not recommend dealing them to save a few hundred $.

I had a fantastic experience at Nissan of Gilroy. From the moment we walked in, the staff was…read morewelcoming, patient, and genuinely helpful. They took the time to answer all of our questions without any pressure and made the entire process smooth and stress-free. What really stood out to me was how kind they were to my son. The team surprised him with a toy Nissan Skyline just because -- such a small gesture, but it meant so much to him (and to us). It really showed that they care about people, not just sales. Great customer service, great atmosphere, and truly great people. I highly recommend Nissan of Gilroy if you're looking for a dealership that goes above and beyond!

My wife and I have been looking for a used Tesla for awhile now and saw they had quite a few to…read morechoose from. We met Eddy right away, nice friendly guy who joined us on 3 different test rides. UnFortunately, a few of the cars they had had a lot of scruffs and scrapes and dents that weren't shown in the pictures. So we weren't sure which one we wanted to go with. I told eddy that we were getting hungry and we wanted to come back afterwards he said that is fine. I asked what time they closed he said 7pm but not to worry about it. We ate and came back at exactly 7pm. The mood completely changed. Eddy was tense and no longer friendly. I asked if he wanted us to come back tomorrow but he said no it's no problem. We wanted to see how much we could get on trade. He sat us down in his office and went off to speak to his Supervisor. This is were things took a turn. We can hear this guy yelling at Eddy and raising his hands. He said "Eddy leave me alone I'm working on this Report go ask the other guys". Then Eddy said the clients are in the other room. Then his supervisor got up and said okay I guess let's go look a the trade. At this point I got up and told the guy we will be leaving. I was so upset with how he treated his staff. So unacceptable. He didn't even apologize instead he said we are busy and you should come back tomorrow. We shook Eddys hand and left. We were ready to buy a car but the a hole supervisor lost his cool and ruined it for everyone. If he treats his staff like that I can just imagine how he treats his customers. Never okay to treat someone like that, coworker or not.

Super amazing and professional customer Service…read more With Diego Thanks So much. For making my son special with his first new car. This was vey excepcional

Don't buy a car here. I should have checked the reviews on this dealership before going there. I…read morewas looking at a used 2022 mustang Mach 1 they had on their lot. Two weeks ago, I came by the dealership to take a look at the vehicle. Since I had a short break and had to leave, I asked the salesman to either call or text me on the out the door price on the vehicle. I received a text from the dealership on their price, which I believe to be too much. I asked for a breakdown on their pricing. A day later, I got another text message on the price breakdown. Outside of the sales tax, the dealership was adding $800 in fees and another fee for $349 for something called "portfolio protection." I asked them what this protection is for. They text back saying it's a protecting package for the car. I did some research, and this protection is total bs. And asked them to remove it. They refused saying they can't because its "part of the car." Then I asked for a detail breakdown of the $800 in fees. They did respond and I noticed they were charging transportation fees. The car is used. Transportation fees are for new cars not used. I spoke someone I know that works at another dealership and they said most of the fees Gilory Dodge is charging is total bs and unnecessary. Again, they were just trying to squeeze me for more money. I finally got fed up with dealing with them and I text back saying no thank you and that they are being dishonest with their fees...the next day, I started getting multiple text messages and phone calls from other dealerships that I never contacted. One of the dealerships that text me was from was Monterey BMW. I asked the person who contacted me, how they got my number. They said they received an inquiry for a used vehicle in their inventory and my number was listed as a contact number and in addition on the body of the message to them, there was some derogatory words which the person there said they will not repeat to me....So its pretty obvious, someone from the Gilroy Dodge, send multiple inquiries to other dealership, using my cell number without permission in retaliation, just to annoy me...BTW, if anyone from the Gilroy dodge is reading this review, your idiot employee or employees is potentially violating CA CIPA: California Invasion of Privacy Act (CIPA) (PC 632.7).... In conclusion, don't go to this place, not worth your time and money.

Great place to buy a car with their buy here pay here no credit needed, great people.read more

Car was sold defective, a month in I already had 1 of the headlights burn out. Tried to go in to…read moreget it fixed but they denied & told me I have to pay out of pocket. Engine proceeded to fail month & a half in. These cars are NOT reliable!

I am new to CA.l needed a car for my daughter.She just got her book published on dementia.My…read moredaughter is my pride and joy.She is beautiful on t inside &out.l wanted to surprise her.Will was a gentleman,a life saver.Will found t perfect Mercedes for my daughter.l can't wait to get it delivered.My Daughter is a Doctor.l have 4 children,6 grandchildren &1 greatgranddaughter! I am so blessed to have met Will.He was kind, patient,honorable,&so very handsome.He looks exactly like my son.Thanku Will,u r awesome.l will recommend you to my family & friends.It is not easy in this dog eat dog world to trust anyone anymore.someone must love you very much,to have brought you up to be honest, trustworthy &so patient,Thanku from t bottom of my heart.

Absolutely pathetic experience from start to finish. We pointed out a horrible burning smell coming…read morefrom the car during the test drive, and instead of responding like a competent professional, the salesman immediately became defensive, hostile, and started talking over everyone the second we questioned the condition of the vehicle. I've driven enough old cars, junkers, and barely-alive beaters to know exactly what overheating coolant, slipping transmissions, and burning fluids smell like. This car felt like it was actively dying during the test drive. The transmission dragged, the engine smelled cooked, and the entire vehicle gave off the energy of something one hard acceleration away from a tow truck. What's insane is they still wanted over $7,000 for it purely because the mileage was "low." Low mileage means absolutely nothing when the car drives like it's moments away from mechanical failure. Putting lipstick on a breakdown doesn't magically make it reliable. The attitude was honestly the worst part. The second I started pointing out actual mechanical concerns, he immediately started talking down to me like I couldn't possibly understand cars because I'm a woman. Sorry, but some of us actually know what a dying transmission feels like, and screaming over customers doesn't suddenly make your inventory safe to drive. This place operates like they're hoping buyers are too inexperienced to notice obvious problems before signing paperwork. If this is how they behave before taking your money, I can only imagine the nightmare afterward. I genuinely would not trust these people to sell a bicycle, let alone a car.