Super amazing and professional customer Service With Diego Thanks So much. For making my son special with his first new car. This was vey excepcional read more

*UPDATE: Lady's and Gents, this dealership doesn't fail to impress me! They got me in to service that squeaky noise in my tires which turned out to be the breaks (too new/tight). Brian at the service department communicated with me. They were fast, efficient and did the job perfectly. My salesperson, Anthony, also checked in with me to see if the Service Department was taking care of the problem AND to see how I'm liking my Jeep. This is the place to go!!! read more

Gilroy Chrysler Dodge Jeep Ram - Similar to mine! I'll upload my real Jeep after I get it detailed! - Car Dealers Near Me - Gilroy, California

Coudnt get the car i wanted but hats off to Freddy who tried his best to get me a deal.. will definitely reach out to him for any future requirements. read more

Update: Freddy and the staff here went above and beyond. The car I purchased had cilajet applied which makes it looks great. Unfortunately, my car got wet overnight and it created spots that didn't come off easy. I talked to Freddy and he had me bring in the car. The detailer took care of everything and now it's back to its amazing luster. I feel that this dealership goes above and beyond. Had a great experience at this dealership. Came in with my wife looking to upgrade our family car to something bigger. I had started some dialogue with Freddy a few days earlier. Decide to shedule a meet up with him. The day of he was very professional, polite and helpful. Long story (3 hours) short, we were able to trade in our current vehicle and get a great deal on a Chrysler Pacifica Pinnacle PHEV. I couldn't be happier. I had a bad experience at a different dealership in that area so I couldn't be happier with this experience. read more

Hello, I am writing to express my frustration with both a mechanical failure on my Dodge Journey and the lack of follow-up from your team. I purchased my Dodge Journey from your dealership and have only put approximately 35,000 miles on it. Recently, a tension bolt sheared off, which caused the serpentine belt to fail and the vehicle to seize. I had the vehicle repaired by my mechanic at a cost of $1,600, the majority of which was labor due to the difficulty of accessing and removing the broken bolt. My mechanic informed me that this is considered a "lifetime bolt" and should not fail under normal circumstances--especially at such low mileage. Based on that, I contacted your dealership to discuss the issue. Initially, I spoke with Roberta, who was helpful and referred me to Michael. Michael advised me to open a case with Dodge, which I did. When I followed up and provided the case number, Roberta said she would pass the information along to Michael. I never received a response. I called again and was told that Michael was no longer with the dealership, and that someone named Cammy (or Tammy) would now handle my case and follow up with me. Unfortunately, I never received a call back. I also left a message, which went unanswered. This level of customer service is extremely disappointing. At the very least, I expected a return call with an update--even if the outcome was not in my favor. Instead, I have been left without any communication or resolution. It is concerning that a critical component described as a "lifetime bolt" failed so prematurely, resulting in a significant repair cost and a potentially dangerous situation. I am grateful no one was injured when the vehicle seized. I would appreciate a prompt response regarding this matter and whether any assistance or reimbursement can be provided. Sincerely, Craig read more

Don't buy a car here. I should have checked the reviews on this dealership before going there. I was looking at a used 2022 mustang Mach 1 they had on their lot. Two weeks ago, I came by the dealership to take a look at the vehicle. Since I had a short break and had to leave, I asked the salesman to either call or text me on the out the door price on the vehicle. I received a text from the dealership on their price, which I believe to be too much. I asked for a breakdown on their pricing. A day later, I got another text message on the price breakdown. Outside of the sales tax, the dealership was adding $800 in fees and another fee for $349 for something called "portfolio protection." I asked them what this protection is for. They text back saying it's a protecting package for the car. I did some research, and this protection is total bs. And asked them to remove it. They refused saying they can't because its "part of the car." Then I asked for a detail breakdown of the $800 in fees. They did respond and I noticed they were charging transportation fees. The car is used. Transportation fees are for new cars not used. I spoke someone I know that works at another dealership and they said most of the fees Gilory Dodge is charging is total bs and unnecessary. Again, they were just trying to squeeze me for more money. I finally got fed up with dealing with them and I text back saying no thank you and that they are being dishonest with their fees...the next day, I started getting multiple text messages and phone calls from other dealerships that I never contacted. One of the dealerships that text me was from was Monterey BMW. I asked the person who contacted me, how they got my number. They said they received an inquiry for a used vehicle in their inventory and my number was listed as a contact number and in addition on the body of the message to them, there was some derogatory words which the person there said they will not repeat to me....So its pretty obvious, someone from the Gilroy Dodge, send multiple inquiries to other dealership, using my cell number without permission in retaliation, just to annoy me...BTW, if anyone from the Gilroy dodge is reading this review, your idiot employee or employees is potentially violating CA CIPA: California Invasion of Privacy Act (CIPA) (PC 632.7).... In conclusion, don't go to this place, not worth your time and money. read more

I bought my car here in May 2025 and waited to post this to see if any more issues came up. Our salesperson Jay was helpful, but overall my experience with this dealership has been very disappointing. When I test drove the BMW I ended up buying, I noticed the tires looked worn. I asked about it and was told they were "within legal limits." Trusting that, I went ahead with the purchase. Within a month, a tire shop told me the rear tires were dangerously worn to the point where you could literally see the wires. Quotes to replace the run flat tires were $1,500-$2,000. When I messaged the dealership, they just said the tires were at 6/32 and 5/32 when sold and didn't need replacement until 2-3/32. However, multiple tire shops confirmed they were unsafe. Next, the oil change and brake service alerts came on while test driving. The salesperson told me their shop had serviced the vehicle but couldn't reset the alerts because they "don't work on BMWs often." BMW later told me they couldn't clear the alerts unless they could confirm the services were actually done. I checked my paperwork and only an oil change was listed. Brakes on BMWs aren't cheap. I've owned one for 10+ years, so this is unacceptable to me. Then, within a week, my daughter noticed while sitting in the back seat that the rear door wouldn't open from the inside. I also started getting sensor warnings. I contacted the dealership, and they told me to bring it in. They fixed the door but sent me a $200+ invoice, which they later waived "as on the house." and this is because I was upset they were charging me when this was an they never made me aware of. The sensors, however, weren't fixed. Their mechanic said he didn't have the right machine for BMWs. That repair would cost another $500+ per sensor elsewhere. Like whattt? I understand I bought the car what they consider "as is," but the lack of honesty and transparency was unacceptable. Safety issues like worn tires and faulty sensors shouldn't be brushed off. They didn't try to fix the situation. They had excuses for all of it. I still love the car and ended up paying for most of the repairs myself, but I'm extremely disappointed with the dealership and the team there. I do not recommend buying from them. I've owned several cars and never had this many issues right after purchase. I wish I would have looked at all the horrible reviews prior to purchasing. Lesson learned here. read more

Visited Gilroy Chrysler Dodge Jeep Ram on Saturday, March 29th, attracted by an advertised lease deal. The experience was unfortunately very inefficient and frustrating. After an initial 20-minute wait, there were significant delays getting a vehicle ready for a test drive - the requested car reportedly had no gas, and an alternative had a dead battery, showing a lack of preparation. When discussing add-ons, after another 30-minute wait, I was quoted approximately 1K each for GAP insurance and Wear & Tear protection (2K total). When I decided to leave due to these issues, I was stopped and subjected to a 20-minute argument trying to justify the insurance prices. Overall, the visit wasted two hours and felt like it involved misleading sales tactics, especially regarding the overpriced add-ons. Recommend caution. read more

This place is awful. Every bad review i read reflects similarly to what I experienced. They advertise a "final price" then try adding $1600 worth of features that they claim cannot be removed. Sales manager literally admitted they withhold this cost from their ad "because we want the advertised price to be as low as possible". They also practice blatant false advertising. They confirmed to me via email that three advertised features (sunroof, heated seats, power seats) were actually not on the vehicle, yet weeks later they're still trying to lure people in with the same false information in their ad for the same vehicle. AVOID THIS PLACE read more

I am reviewing the service department ans shuttle service. Crystal greeted us when we arrived. She was very knowledgeable and kind. She went above and beyond for us and we are thankful for her help! The express service was quick! Their shop was very clean. We were able to use the courtesy shuttle service downtown while we waited. Pedro was very kind and is a safe driver. Scheduling was surprisingly easy to use by the phone - AI assistant! We appreciate great customer service and will definitely be back! read more

Having just purchased a used vehicle from this place, I've learned a valuable lesson. Just because a dealership is big and sells new vehicles, it doesn't mean your used car purchase should be more reassuring than purchasing from anywhere else. I recently purchased a used truck that needs almost $3,000.00 of work. While I can understand a used vehicle needing some attention, you don't expect to get a vehicle was dangerously worn brakes, fuel leaks, and other safety issues. I was never informed about the issues with the vehicle that would need to be immediately fixed. If they conducted the safety inspection that they said was conducted, then they should have disclosed these safety issues. I brought this to the attention of the finance manager, and he basically said that's the reason I got if for the price that I purchased it at. Perhaps, if they didn't make me purchase a useless ceramic paint treatment (that appears non-existant), as well as an expensive vehicle tracing device and serial number etching, that money could've been used to replace brakes and other safety issues. Stay away from this dealership. I attempted to reach out to the dealership general manager and was told that they didn't currently have one. read more

Gilroy Chrysler Dodge Jeep Ram - This is from an inspection I paid for after purchasing the vehicle. - Car Dealers Near Me - Gilroy, California

Service Manager ALI is awesome! Going through major work on my Jeep and Ali kept me informed completely. He was attentive, timely and always got back to me. I can't say enough about Ali and the entire service team! No I'm not related, but yes friends now! No hesitation going back to Ali and this dealership for service or a new vehicle purchase!!! read more

Complete waste of time. We drove 2 hours to see this advertised Tiguan r line only to show up in 100 degree weather just to find out this turd is a base model. Then the sales man that helps us tell us his used car manager does this type of stuff to generate interest in vehicles. Stay away from this place misleading people is a great way to do business. read more

Gilroy Chrysler Dodge Jeep Ram - Clearly listed as an r-line turns out it's just a base mode. - Car Dealers Near Me - Gilroy, California

Daniel Ayala helped us get an incredible deal on a 2021 Toyota Tacoma TRD 4X4. I highly recommend him as he was very attentive to our needs, monthly payment, trade-in and answering all of our questions. read more

Gilroy Chrysler Dodge Jeep Ram - Car Dealers Near Me - Gilroy, California

This is a general review of the company as a whole but the service department at this location proves just how bad this company unfortunately turned out to be. After their latest update basically bricked my jeep wrangler 4xe and you try to get a hold of someone at the service department to find out how they are gonna fix their screw up, they are MIA. Even after multiple phone calls, still no one picks up. I get way better customer service at Speedee-Midas. read more

I purchased an oil change package some time ago. I want to see if there is still one oil service left. I called and was transferred to a service person who never returned my call. I tried the email contact and I never got a response. Finally, I tried the text message option. I got a response from someone who said they would check and get back to me. Two days later and 3 text exchanges and I still don't have an answer. All I have is "I'm sorry" and "I'll check and get back to you". This is horrendous customer service for something that should be easily handled by anyone who answers the phone or checks email. read more

About 6 weeks ago, I bought a 2022 Chrysler Pacifica, At Gilroy Chrysler. A couple weeks ago while driving on the freeway I used the sun visor and it fell down dangling in my face held by two wires. Thankfully I avoided a potentially fatal crash and pulled to the shoulder. The following day I went to Gilroy Chrysler service dept. who looked at it and said that I needed a new sun visor but it was not in stock so they would order it and call me as soon as it comes in. After a week passed I called parts and my visor was in (service dept. didn't call). I went to service dept. and was told I needed an appointment (less than 10 min. job) so when I came back for my appointment after sitting around for 2 hours I learned that the visor cost $850 +75 to install. The Extended Warranty they sold me and repeatedly told me bumper to bumper(Platinum the best $4300) did not cover the sun visor. So if you were me, would you feel ripped off? PS- after pleading to sales and serv mgrs I did receive a $300 discount. I think this is a safety item that should be checked before the car is put on the lot for sale. All said I still have my life and I'm grateful for that, no thanks to Gilroy Chrysler. Best regards Bruce Fodor read more

Do Not Buy From Gilroy Chrysler Dodge Jeep Last night my friend purchased a used Jeep Wranger from Gilroy Chrysler Jeep Ram. The whole experience was sub-par to say the least. We experienced lies, deceit and total disrespect for the customer. We drove 2 hours to get this Jeep after months of searching, which the sale team took advantage of. They asked her to sign a BOM but lied about the itemization (LoJack) on the BOM as not part of the sale. They scammed her into a product by spraying it in the Jeep without her knowledge, then said she needed to pay $1600 for product. When we arrived, met with the salesperson Anthony and proceeded with the test drive. The questionable actions on the salesperson's morales began when he presented the bill of materials (BOM) to my friend. They included an accessory, LoJack, to the Jeep and charged my friend for the device. We explained we didn't ask for LoJack and requested they remove the device. The cost of the device is $1,600, which they should have removed from the BOM. The sales staff eventually admitted that they removed the device from the vehicle. The salesperson took the BOM, and didn't return to us for up to 90 minutes. We asked for the BOM back 4 times and were ignored by the sales staff. Long story short, when we were with finance person he pulled out 2 invoices for 2 different services that my friend didn't authorize. One was for several hundred dollars, supposedly stamping the VIN number on all the removable parts of the jeep. The second was for over $1,500 for spraying the inside of the jeep with a stain guard, again she wasn't told nor asked if she wanted it. The sales manager basically said it was the salesperson's fault and didn't take any responsibility and said he couldn't change the invoice because the service was complete. They charged her $1600, the cost of the LoJack, instead of modifying the invoice to reflect the price of spray, $1500. They refused to drop the charge, blaming the sales person as being new. So, Gilroy Chrysler Jeep Ram will deceive the customer, lie to them and then steal your money for items you never asked for. To add insult to injury, gave her the Jeep with no gas. Make it right. Cut the check for cost of the stain guard and give it back to the customer. DO NOT BUY FROM GILROY CHRYSLER JEEP RAM. read more

By far the worse experience purchasing a car from them. The finance guy Nguyen (not exactly sure of his name) was extremely rude from the very beginning. They pressure you into buying their products they list on the cars that's not actually installed on the car. I denied all extra products they wanted to sell to me and was probably the reason the finance guy wasn't too happy with me. The car they sold to me was also damaged. When driving the automatic transmission wasn't shifting correctly and they said there's nothing they can do about it. The manager was unprofessional and I can see why they switch managers frequently and can see why they changed ownership not long ago and still cannot provide quality service. They lie to get you through financing and to sign the contract. After that customer service goes down hill. I travel from San Jose to here and was just a waste of time and money. My advice is to just pay for MSRP no matter what they add on extra or try to sell you on extended warranty's or gap insurance. You'll pay finance charge on top of that and that's where they'll make the money. read more

Gilroy Chrysler Dodge Jeep Ram - Parking lot - Car Dealers Near Me - Gilroy, California

Updated from 2 months ago: Nothing but a bad experience from the start, added charges, lies, got the run around, they treat women like shit, and I'm still waiting for them to put money in my financial car account that's through an agreement with my attorney, still waiting for paperwork from when they put seat in my car. I need to find out if they didn't the massive recall as well.. I've left several message, still nothing... I STILL HATE CAR! HATE THAT I HAVE PAY ON A PIECE OF SHIT.. I seriously just wish I never wasted my time on going there.. and it's pretty bad when you're waiting for someone to wreck into you so you can start over... Do not go here!! Especially if you're a woman going alone!! read more

Worst customer service from finance and overall staff. Money hungry people and lie to your face about certain numbers. 1-star rating is many for me to give. If I could give 0 stars I would. The guys over in the main office tend to talk smack about other customers and think it's ok, yet they complain why they are going out of business. read more

DiAngelo was exceedingly accommodating towards my needs and wants for a new truck. I was able to make an appointment in the morning and On my arrival he had my truck pulled up under the canopy out of the rain for me to review the vehicle without having to deal with inclement weather. I expressed my concern of my time constraint after test driving the vehicle and agreeing on the price they had me out of the dealership in under an hour and a half. Very professional, I advised I wanted to use my own financing, they did not try to push me into their financing, which would've been at a higher rate, they didn't run my credit through multiple lenders, like some other dealerships do. All sales and finance persons I dealt with were very polite and professional, with a very positive demeanor. It made my experience buying a new vehicle here even more impressive. They are not the closest dealer to where I live, but I would definitely use this dealership again. read more

Gilroy Chrysler Dodge Jeep Ram - New truck - very happy - Car Dealers Near Me - Gilroy, California

Gilroy Chrysler Jeep .This is a solid one star dealership .I took my car on May 19 to have a sunglass holder replaced that goes on the ceiling. They had my car until May 27. Unacceptable amount of time . Diagnostic time is 3/10 that's 18 minutes. The replacement of this part is half hour . Ordering part takes overnight, also confirmed by their parts department. What could improve this dealership has a massive takeover and get rid of the lazy good for nothing people that are brought into this business . No experience no speed. No care. Prior to this dealership, I went to Normandin and they sold me an alignment at 10,000 miles . front tires were only on there for the last 2000 miles they notice feathering tires. Amongst 10 items that most of them could not be duplicated I picked up my truck and drove home . I noticed my truck had a pull right that I didn't have before. when I took it back for them to install the mirror that they had to order, they said they would correct my alignment when I picked up my truck and drove it, it still had the same pull right. I called them back and they said that it's normal. It's as is ,there's nothing they can do ,and they said this is caused by road crown. I took my truck to a Chevy dealership and had them align it now it drives perfectly straight. Normandin also sold me a tire rotation and wheel balance now higher freeway speeds my steering wheel wobbles left and right I'm afraid to go back because they'll tell me this is normal . (when it wasn't there before.) I had since purchased the extended warranty from CHRYSLER and realize that now there's no dealerships to take this truck to . that I will be canceling their warranty. I could've found out earlier, but I waited 2 1/2 years to take my truck in on its first visit to the dealership only having 9856 miles on it. Gilroy Chrysler Jeep @ Normandin Chrysler Jeep are one star dealerships. read more

Shady. So last night i inquired online about a vehicle & in the morning i speak with the sales manager, Daniel, who showed his true colors by raising the price by $510, smh. Who does that kind of greedy shady business when there is an actual sale pending. Car was already overpriced & has questionable damage anyhow, glad i dont have to deal with this shadiness. Sad read more

Gilroy Chrysler Dodge Jeep Ram - They really raised the price while the sale was pending. Shady! - Car Dealers Near Me - Gilroy, California

The staff at Gilroy CDJR were top notch and very knowledgeable. Sales manager, Oscar was very helpful at answering my questions. Definitely recommend this store to anyone looking for a new CDJR vehicle! read more

They had my mother's jeep in for almost 4 months now. They dropped her without notice and they are still being flaky about the situation. DO NOT GO HERE. read more

Communication would be a great improvement! My Chrysler Pacifica van that I purchased used from Gilroy Chrysler a year ago seems too hot back there to be having some transmission issues. I went into Gilroy thinking this would be a quick service. After waiting a while in the "express lane" line, with nobody coming out to check on myself or the person in front of me, I went in to talk to a service representative. He informed me that they do not have express service and that you must make an appointment. I explained to him that something was going on with my transmission and I thought that fluid needed to be refilled or changed. He said it would be no problem, that he would make an appointment for that same day and that the car would be ready by the end of the day. I also explained to him that I absolutely needed the vehicle the following day. We talked about my son riding bicycles, falling and hurting his arm and potentially having surgery on that following day. I am sure that I said to him several times that it was critical that I had the car the next day. He assured me it would be no problem and he would call me when the car was ready. I never received a call. That evening I called several times to find out if the car was ready. No callbacks. I asked them to call me first thing in the morning, no callbacks. I finally got a hold of him at 8:30 in the morning only to find out that this model does not get transmission fluid changed, flushed or refilled. To make matters worse, my service representative stated that he had no recollection of having any conversation about me needing the car back that day. Apparently, the 2020 Chrysler Pacifica has a sealed transmission system which he is stating doesn't have to have anything done to it. Apparently, they did nothing while they had my car and had no explanation as to why the transmission is slipping. I guess it's my bad... I assumed that the service department for this dealership would know about the vehicles that they sell. Apparently that's not the case. I do not recommend going to this dealership for service. read more

Took my car in for a PCM flash and was greeted by May Tango. She was friendly and welcoming as she was covering for my "scheduled" service advisor Mya Neric as she was training a new cashier. After my check in, Mya was extremely welcoming and made sure I was taken care of. She was great to work with as I waited for my car. I did notice she was handling multiple customers at once with ease. She even had to deal with a "card system issue" while customers like myself were trying to pay and leave. This inconvenience was resolved in a matter of minutes , which i was overall happy with my service regardless having to stay a little longer then anticipated. Mya even had to handle a "Karen" during the card system issue and Mya kept her cool while trying to explain to this "Karen" on options on how to pay. She handled a difficult customer very well as well other staff members during this awkward moment. Overall Mya and staff were great to work with and be around as everyone seem generally happy for a "Monday". Even my shuttle driver was great to ride earlier in the morning and I for sure come back again for vehicle needs. Thank you Gilroy Dodge and especially big thanks to Mya Neric and May Tango Service Advisors. read more

DO NOT COME TO THIS SERVICE DEPARTMENT! I've never dealt with a dealership service department that has ZERO communication with their customers like this. It's incredibly disappointing & frustrating. I came in to make an appointment for a recall on my vehicle to which they said they could fit me in next week knowing what needed to be done. I wake up early that morning and found myself a ride. I show up just to be told they don't even have the parts for my service. They said they've been calling people to reschedule. I never received this call. I wasted my time & went to work late for no reason. I finally come back for an appointment when the parts come in. They told me TWICE it would be 4 hours & guaranteed that I would have my car that night. Once it's way past the time they told me, I had to message the number to ask if my car will be ready soon. They message me back that my car won't be ready that day. With NO explanation. I had to reach out to you guys to find this out? Then I ask when they think I'll have my vehicle ready. They message me maybe in the morning but they'll update me when back in office. So you left the office without even communicating to me that you're gonna have my car way past the 4 hours you told me? Then you're not even gonna explain to me why until tomorrow? I now have to figure out my ride situation for work tomorrow when keeping it overnight was never a discussion? The next morning, I get NO UPDATE NO CALL. I had to call them in the afternoon again and when answered they tell me now my car is ready. Then they tell me that they have lunch at 12 but he's gonna make sure someone is in the service department to give me my keys so I can grab and leave quickly. Well I knew that wasn't gonna happen. I show up and the guy at the desk just disappears with no one else around. Another customer in the lobby was sharing the same frustrations as me and was having issues with the service department as well. Finally (I wish I had his name) someone comes in and he did not know what he was doing, but he saw that what I was going through was really frustrating and he helped me to his full advantage! He then radios to the advisors that I'm here to pick up my car and all they say is that they're in a meeting. I could tell even he was frustrated and he went and grabbed me my car and apologized to me that this even took so long. I'm thankful that he came through for me because without him, I would've waited forever. Because during this whole thing, the guy at the front desk never even came back after he got my name. I'm never coming back for any services from now on. I would rather drive to Morgan hill instead of dealing with this again. Update- they never gave me the forms that were needed for my tags. Upon going to my insurance office, they said they were supposed to give me all these forms and they should've been much aware of that. Thanks. read more

We were In contact with Erik here at the dealership, I just want to say that he went above and beyond helping us out. He made purchasing a vehicle easy. He helped us out a lot, he answered all our questions. He was very upfront and true to his word. Would absolutely recommend anyone looking to purchase to contact Erik. read more

Gilroy Chrysler Dodge Jeep Ram - Hellcat Durango 2024 - Car Dealers Near Me - Gilroy, California

Went to the express lane for an oil change at 7:15 AM. All Jeep services have an express lane where no appointments are needed, like for example in Stevens Creek. At 8 AM I was the only customer in line and they told me that I had to wait 2hrs anyway because I did not make an appointment. The car would have been ready at around 11 am which makes it about 4hrs wait overall, not bad for an "Express Lane". I had to go to work and at then called them over the phone to make an appointment; it was impossible to choose the date and time because I was talking to a robot who was incapable of setting date and time that I needed. I gave up. I bought my Jeep there in 2017 and the service quality has been going down the drain. Last time I left the car there they stole a container with coins for parking that was stashed in the glove box! read more

This guys are a joke! I had and appointment to see a vehicle and even the sales guy emailed me the day before to confirm which I did. After driving for an hr I showed up to the appointment 45 minutes before then sales man brings me outside to tell me that truck I was here for was borrowed to haul things around! read more

After a 10 day wait to get an appointment for an air bag recall, and to get my owner-purchased mopar oem fuel filters replaced, I arrived on time only to be told that this dealer refuses to install the mopar fuel filters unless I buy them from their dealership. I wish I had been told that 10 days ago so I could LAUNCH this unscrupulous greedy dealership and go elsewhere. This is an obvious strong-arm tactic to gouge the customer as much as possible in my opinion. I will not use this dealership again having bought 2 new dodge challengers there in the past. Good luck to anyone using them. read more

I found a vehicle that I wanted to purchase. It was a 2016 Maserati Ghibli. I received a text message from Joshua for Nov 21, 2022. I set up an appointment for 11:00AM to see the vehicle. I showed up my friends to see the used Maserati. I come to find out a bad news. One of the dealership workers told, " I am sorry, we sold the car yesterday. " I took time out of my busy day to come out with friends to purchase the vehicle. There was no communication & it was a big waste of time. At least, let the customer know in advance if the vehicle was sold. read more

Gilroy Chrysler Dodge Jeep Ram - Car Dealers Near Me - Gilroy, California

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We had an issue with our Jeep and while the service department was closed (holiday weekend), Eric G. At the sales desk was extremely helpful in talking us through checking for issues. Amazing service! If I needed a new car, I would buy one here. read more

Let me just say this dealership is hands down one of the best customers experiences Ive had . Not only did they help me with the purchase of my vehicle , They really took care of me . They showed me everything I need to know on my new dodge charger. The reviews had me a bit worried but once I went in for myself , I could tell those bad reviews were customer who were ignorant and cheap . I was explain everything . It's great to know that my car will be safe thanks to anti theft services in my car . 10/10 would recommend this dealership. read more

I was pretty disappointed after booking an appointment for some recalls and warranty work on my Wagoneer. I live in Morgan Hill and went all the way to Gilroy because Wagoneer Client Services advised me that this was a Wagoneer certified dealer and that they will honor the the 10 promises. One being a full detail on my vehicle after any service which never happen. When I ask my service advisor if he knew if this dealership was a Wagoneer Certified dealer he said he didn't know. These 10 Wagoneer promises are one of the perks that come with owning a Wagoneer but so far it's been a sham! I gave 2 stars for completing the work same day but that's all. I'll just stick to my local dealer next time at least they try even though they aren't a certified Wagoneer dealer. read more

Gilroy Chrysler Dodge Jeep Ram - Car Dealers Near Me - Gilroy, California

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I posted this review once last week after 11 weeks of no courtesy from this dealership and then deleted it before they opened because I thought maybe I was being reactionary. It has now been 12 weeks with zero respect from them. Totally different people when they wanted to buy my car to resell (real sad in my opinion) Anyways... Anyone trying to decide amongst the many options while selling their car DO NOT use or trust this location... I sold a very well taken care of 2016 Acura RLX with an advance package to them on the 21st of June '22 The car was in such great shape that the powers that be didn't even take it for a test drive! They took one look at its condition and said we had an "apparent" deal on the spot. The 21st was a Tuesday and the "gentleman" I was dealing with (I'll refrain from name dropping until I see how the matter is resolved) quoted me 2 weeks time before I would receive a check. At the time because it felt as if the deal was going so well I even agreed to meet a dealership representative halfway between my home (Oakland) and Gilroy to obtain said check. I inquired as to why they wouldn't just cut a check there on the spot and was told that it wasn't their policy. I'm sure there's many reasons this is the policy and I accepted what they told me. Needless to say, 2 weeks came and went with no check. This I can even understand as I'm sure they're busy I guess. I waited patiently for awhile and then naturally started to inquire as to what was going on. I Left countless messages both with individuals that answered the phone and including voicemail with the business/accounting office, the general manager and the original man I shook hands with. Today is September 9 2022 and I have never received as much as a courtesy call to appraise me of the status and obviously still no money!! To me this unacceptable and why these type of places and people have a reputation... I Probably wouldn't be so angry if someone at least called me back to explain things. They were very responsive when it came to acquiring the car then in stereotypical car salesman fashion "ghosted" me for lack of a better word. Today is 12 weeks with no call backs, no check and zero confidence in them as a business. I've contacted legal representation to see what, if any, options there are and that will be the next step Since June I've relocated to Southern California so I'm both nervous and excited to see how they work this out since there's no permanent address yet and I'm definitely not driving anywhere to meet anybody at this point!! Finally, not "legally" binding of course but where I come from when you SHAKE HANDS with anyone and especially the General Manager while reaching a mutual agreement with another person or business (especially when $money$ is involved) that's called a DEAL!! And I honored my end! I'm an extremely patient individual and a post like this is not in my nature which makes the whole thing both sad and infuriating because the whole thing could have been avoided with a little decorum... read more

Taking my brother who just moved to CA from TN to find a used car within his budget. Talked to Horacio (pardon if I spelled the name wrong), a very nice, pleasant, friendly, yet professional gentlemen. Horacio helped us all the way from A to Z. Also came to help us a bit, Anthony and Michael. I would definitely tell my friends and neighbours about CDJR Gilroy and the friendly staffs here. read more

Firstly let me compliment Jay Dolmo who was pleasant, professional, and showed good responsiveness and follow through with my initial inquiry. Now the bad part. The price of the car we wanted was listed online and on a quote I got from Jay as 25K. As we started doing the paperwork and running numbers there was a charge for over 3K for a clear coat paint protection. We said we didn't want to pay for that but they said they can't take it off because it's already done. We then pointed out that the actual price is over 28K. Honestly, it felt like we were in that car-buying scene in Fargo. "Sorry, but they put that Truecoat on at the factory." So we left but refrained from calling anyone a "f-f-f$&king liar". Not happy with our experience. What a waste of everyone's time due to deceptive pricing practices. read more