INFINITI of Atlantic - 1 Star Terrible experience. Unfair price,Staff was rude, disorganized, and added hidden fees. Felt pressured and misled the whole time. Never going back. INFINITI of Orange Park - 5star Much better experience. Very fair and honest, before buying any new or use vehicle Please check infinity of orange park. read more

Atlantic Infiniti - Car Dealers Near Me - Jacksonville, Florida

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The level of dishonesty and rudeness I experienced ..." The level of dishonesty and rudness that I experienced at this dealership was shocking. ... DO NOT go to this dealership. Beware!! Terrible experience with service dept." "Terrible experience with the service dept. The same guys that are trying to sell you a car at list price, are the ones fixing your car. ... these guys are the worst of the worst. read more

Atlantic Infiniti - This is what it get fixed after two time . - Car Dealers Near Me - Jacksonville, Florida

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Had a good experience with these guys. Looked at a few different cars, they were upfront about the price and fees. Didn't hide anything like many do. Transaction was smooth and quick. Salesman was friendly and helpful. read more

Though frustrated with the state of the vehicle at first, it didn't take long for management to address my concerns, one by one, all to my satisfaction. It is no wonder that they have one of the highest ratings of any dealership along the boulevard. They are known for their honesty and fairness; their Sales Consultants, for their helpfulness, knowledge and professionalism. Throughout my experience with Atlantic Infiniti, they maintained their ethics and integrity as well as their promise to customer service. read more

ZERO RATING. BUYER BEWARE. Sales manager Tony Graham and salesman Clarence teamed up to make the deal. Very deceptive experience. Worst car purchase experience in my lifetime. I was thinking I was possibly taken advantage of because I had just lost my husband, but reading other reviews, I find my experience to be a common occurrence at ATLANTIC INFINITI. Go elsewhere if possible. read more

Atlantic Infiniti - Drivers front tire - Car Dealers Near Me - Jacksonville, Florida

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The dealership DELIBERATELY MISREPRESENTED the unsafe condition of a 2018 Nissan Armada to sell it even when asked direct questions. I purchased the vehicle online based on photos, several conversations via phone and text, and a video. However, the dealership lied about the electronics being functional; I asked a number of times for assurances that the electronics were working, and the sales manager and staff stated unequivocally that everything was, in fact, in good working order. HALF OF THE INSTRUMENTAL PANEL didn't light at all, and they delivered it in that condition. It is impossible that they did not know it. It is impossible that the delivery person didn't see it. You could not read the speedometer clearly. I told them IMMEDIATELY upon receipt. They brushed it off, sent me old Nissan YouTube videos, said it was a warranty issue and told me to bring it in to see if the warranty would cover it. What they did not do is offer to repair it. And then, they pretended they didn't know what it was and that their mechanics had to check it; however, the vehicle was certainly inspected when it arrived to them. They pretended that it "might" be able to be fixed by the warranty in ANOTHER MONTH, even though the warranty was not going to fix something that was clearly dysfunctional when they sold it to me. The vehicle was completely unsafe to drive in low light, rain, storms and at night at all because you could not read the speedometer clearly at all when driving under 80mph. After posting a negative Google review, the sales manager said that there had been a misunderstanding, it was a well-known issue with Armadas and QX80s, and the dealership agreed to repair the instrument panel. I dropped the vehicle off on a Monday morning, and it was sent out to a third party for repair. I made the SIX HOUR round trip to the dealership, and I was told it would likely be two weeks before it was returned and was given a loaner. The vehicle was finished a week sooner than I expected, and I agreed to pick it up a few days later after rearranging a tight work schedule. However, another SIX HOUR round trip drive was more than I could physically and financially manage again on a weekday (I have a job), and I asked if someone could meet me halfway with my vehicle to pick up the loaner. I overestimated my stamina and ability to continue to accommodate THEM for the gross misconduct that was part of the original sale. The sales manager went berserk. He threatened to charge me for every day I kept the loaner and made a fuss about the fact that I did not drop everything and drive the SIX HOURS to get the car the day it was done. He then threatened to pick up the loaner and leave my car at the dealership 120 miles away until I could pick it up on my own (literally - he is going to have someone come to my home to retrieve the loaner and NOT bring my car when he does). The salesperson said that she could not deliver the vehicle halfway because she "has things to do today." I honestly wish I could return the vehicle, get my money back and never deal with these people again. I hate that I'm in this situation. I am a single mom with a son who who has an autoimmune disorder and is using a wheelchair and cannot help drive, and I am now panicked that I am going to be left with no vehicle somewhere (gps means they can pick it up at a grocery store if I'm out) and mine will be stuck in another state, one hundred miles and three hours away with no way at all for me to get it. They sold a defective vehicle, got caught lying about it, were forced to make expensive repairs, and are now threatening to strand me with no vehicle because I simply cannot manage a SIX HOUR ROUND TRIP journey, again, on a Friday afternoon and asked for someone to meet half way. Oh, and the 2023 Infiniti QX80 loaner he gave me that's for sale? It's got issues that are going to be passed on to another customer, too. See video. Its interface panel only works intermittently. Do not buy a used vehicle from these people EVER. read more

When They Say 'No Accident,' Double-Check Carfax Ladies, "used car salesman" did not become is a stereotype by accident. If you're walking onto Atlantic Infiniti's lot alone, be ready to double check, advocate hard -- or better yet, shop elsewhere. I purchased a used 2022 Honda Civic Sport from Atlantic Infiniti as a surprise for my teenage son. When I asked directly if the car had ever been in an accident, I was told no. The salesman showed me a AutoCheck report to support this claim, but that doesn't excuse failing to disclose prior damage when asked directly. Just days later, during a routine recall appointment at Honda, a Carfax report revealed that it had been in an accident -- and Honda found nearly $5,000 in hidden mechanical damage. After lengthy negotiations, the dealership agreed in writing to fix the car using Honda parts -- and then left it sitting on their lot for weeks, blaming "warranty approval" for the delay. Calls and texts went unanswered. Only after escalating to the general manager and applying serious pressure did the repairs actually move forward. In the end, the car was fixed -- but not without a lot of stress, follow-up, and frustration. The sales experience was evasive and exhausting. If you decide to shop here anyway, apply my lessons learned: bring a mechanic, a lawyer, and a witness! read more

If you are shopping for a vehicle at Atlantic Infinity, BEWARE. Sales practices were sneaky and unethical. Several misrepresentations were made. The experience felt like old tricks used car salesmen were known for, but now with modern-day twists. read more

RED FLAGS, RED FLAGS, RED FLAGS!!! Worst car buying experience I have ever had. Sales Manager (Herman Boothe) was very unprofessional, extremely rude, and lied directly to my face. Car had a severe alignment problem. Mr. Boothe told me they fixed the alignment, but after test drive, the alignment was obviously not repaired. He then refused to show me any documentation of work done. I asked if I could have the car inspected and was told no. I then called a third party alignment shop and they told me "definitely DO NOT but that car!!!" They gave up business just to help me. Me and the dealership had a signed sale agreement, agreed repairs, and a bank check for the purchase. At the last minute, Mr. Boothe said he would not honor the deal. I could possibly expect this type of action from a small used car lot, but definitely not from a major dealership, like Atlantic Infinity!!! Shame on you Herman Boothe!!! read more

Atlantic Infiniti - Car Dealers Near Me - Jacksonville, Florida

I am the owner of a 2019 QX50 and I am relocating from Atlantic Beach, FL to Utah. Prior to and in preparation for a cross country trip, I wanted to get my car serviced and purchase 4 new run flat, all season tires for my car. I called your service department on or around Thursday, 4/11 and talked with a service advisor. He said he needed to order them and would check on availability and call me back. I did not receive a return phone call so the next day I called again and the receptionist said no service advisor was available. I described to her my situation and she confirmed my phone number and said someone would "definitely" return my call. I never received a return call. Obviously, this is an example of very poor customer service and a terrible reflection on your dealership, employees, etc. In the mean time, I purchased 4 tires and ended up spending over $1500.00 elsewhere. I'm leaving town and I am glad I won't have to deal with Atlantic Infiniti again. read more

I have always heard Infiniti has great service. I am not impressed. I dropped my car off on Friday with a loud knocking sound when I put the car into reverse from park. I also have a full extended warranty on the car. I asked them about a hole in my middle row seat. I got a call on Monday saying it's normal to make a knocking sound when going into reverse and nothing can be done. Also they won't cover the seat. I picked up my car Monday night and there is another hole in my seat & 2 more starting as well as some discoloration. I showed the woman who checked me out. She said it looks like dry rot and to call my warranty . Called the warranty and they said it had to be started by Infiniti. I called them back and sent pictures and no response. This is my first Infiniti and I'm far from impressed. I'll take my old Honda and the excellent customer service they provided. read more

Great service from Mike Shee (service advisor). Good honest advice on what's needed, not needed, advised....but not now. Definitely will recommend him and appreciate his advice. read more

I had the pleasure of working with Brian on a purchase of a 21 Q50. I live in GA and flew to Jacksonville to pickup and the process was a breeze. Brian is super responsive and not pushy as a sales rep. Highly recommend Brian and Atlantic Infiniti! read more

My love for this place continues to grow.....I had a trainwreck of an experience at another dealer and was back on the market....Brian told me about a car that was EXACTLY what we were looking for, but a little more than we wanted to spend....we stopped in on Sunday - Brian wasn't there, but his teammates treated me like I was their customer, the manager and I came to a fair and reasonable compromise (no pressure of cheesy sales-speak - I told myself an old sales line - "what's $30 a month - only $1 a day..."), they assured me Bryan would get credit for the deal, we signed and were out in under 3 hours from the time we walked in. Compared to the nightmare I had earlier in the week - what a pleasure it was to deal with true PROFESSIONALS (Manager told me he's been there 17 years) who aren't there for a quick buck, but to build long term relationships (and referrals) with their customers.....I had my old car 9 years, and I'm guessing I'm going to have this one about the same - but in the meantime, I'm telling everyone I know to, even if you're not looking for an Infiniti (I bought a 2021 w/8,000 miles of another brand)- give these guys a chance....for the service, class, and professionalism of the people alone. read more

Joe Bumgarner was awesome! I didn't realize the service department was closed, it was after 5, so I pulled up and Joe came out and greeted me. He informed me that they were closed but he would help me. He was so nice and helpful, even though it was after hours. I appreciate the help, thanks again! read more

Worst experience imaginable with a car dealership! Extremely rude customer service from their employee named Mike. As i expressed my concerns with the services being provided he proceeded to talk over me and tell me that my concerns did not matter because what i needed is not covered under warranty. He then went the extra mile and said that even if the damages done to my car were done by the dealership that they consider that wear and tear. What an amazing way of breaking my stuff and trying to charge me an arm and a leg to fix it. I literally drive a half hour out of my way to avoid this dealership. Do yourself a favor and do the same. read more

Best car buying experience I've had yet! I found a 2019 Nissan Kick in pristine condition with low miles at an unbeatable price! The process was so quick and easy, in and out in less than an hour, and everyone was so nice and super helpful, from Clarence in sales to Alex in financing, all the way to Bo in the parts department. Atlantic Infiniti is top notch for the overall car buying experience! Thanks again guys! read more

Called to make an appointment for an oil change four times. Left three messages as the service reps were too busy to take any calls. No callback going on two and a half weeks. Now I am way overdue. Called again today- was told to come in and was scheduled for a one hour appointment. Upon arrival after a forty minute drive was told that there are "five tickets ahead of you". (30 min each) - 2 1/2 hr wait. Inquired at the customer service desk why they would tell me to come in for appointment if they were too busy - and was told it's unpredictable and it got busy as they had a few walk ins. Soooooooo, appointments come behind walk ins? This whole thing could've been avoided . Sad thing, I could've gone down the street to a non- infinity dealership to have been treated better and for half the price. I don't normally leave reviews but each time I come here I have some issue that I continue to keep overlooking. My last visit was about my $80k vehicle only 5 years old needed a new starter. They made every excuse in the book to not cover it under my extended warranty. I love infinity vehicles- but this dealership Needs vast improvement with competent people in scheduling and customer service. Consider yourself warned. This will be my last visit here. read more

Bought my car from them last year. What an ordeal even with a cashiers check in hand. They tried to add thousands of additional dollars in costs to the for 15 different add on packages. Then when you tell them you don't want any, they get upset and try to delay and stall even longer. DO NOT BUT FROM THIS DEALERSHIP. Even after speaking to the GM they still were smug and unapologetic for their actions. Classic bait and switch dealership. As for the service, for get about it. You can bring your car in multiple times for the same issues and never do they have a clue as to what is wrong. Problems undiagnosed and they try and send you away with nothing solved. This happen at least 4 times 3 three different problems. No follow up. No resolution. They have no input on the car diagnosis. nothing.. So two months later I bring the car in and they tell me its out of warrenty for the oil change and they could only apply a software patch for why the car was idling rough???? Really, always a software patch and never anyone really looking at what is going on with the vehicle. So then, the councilor tells me that he needs 3100 dollars to fix all thats wrong with a 2018 vehicle that I put only 23,000 miles on since the purchase. They never mentioned any of this to me the prior visit two months ago. I have completely had it with these scheisters and will be letting all of my friends on social media know not to buy or service a car there. Appalling, lack of management and leadership at the highest levels of Infiniti. read more

I still remember when my vehicle arrived to Jax from the long journey by car transporter from Southern California. The tires needed some air, and serendipity made sure my house was a short drive from this dealership. I have brought my vehicle here ever since, and they have taken care of me every time from discounted services (they email lots of coupons) to loaner cars (I like my car, but it doesn't hurt to try out the newer models every few months!). I must confess--I made the mistake once of thinking a non-dealer service shop could provide me less expensive maintenance with just as good service. I learned the hard way (and so did my wallet) I was wrong, and I hope to never learn that lesson again. Atlantic Infiniti fixes my make/model day in/day out so they know what they are doing, and they can get it done faster, too. I realize other's experiences may differ, and I can attest that I receive the best service and personal attention from my service consultant, Rome (other service consultants are good, but I stick with Rome). Overall, the service I have received from him and his team is 5*, hands down. read more

Don't bother with Atlanta INFINITI. They let you test drive cars that are already sold and don't bother telling you. Test drove a car on Saturday, loved it! A service light came on during the test drive so the salesman brings it to the shop and tells us it's needs a new battery- it'll be ready Tuesday. Tuesday rolls around, and you're expecting to go sign your paperwork and take home your car and they TEXT you and tell the car was sold. Then you call and talk to a "sales manager" to let them know about the terrible experience and he tells you he's going to find you some options and call you back in a couple of hours. 10 hours later- no call. What a joke. read more

Really bad service department!!!! 10980 Atlantic Blvd, Jacksonville, FL Infiniti Diagnosis Appointment So it all started September 16 at 7:30 which was the date of my appointment to the Infiniti service department on Atlantic Boulevard. I have a 2019 Infiniti QX80. We recently purchased it from Carvana. From day one, I have had issues with the audio and map system briefly going out and turning back on. I checked in with Michael Shee on 16th in the service department. I told him about the error message and what the audio and map system was doing. Then I took a Uber to work. My husband picked up the truck and was told that it needed a software update and a SD card needed to be added. So that's what they did. Shortly after he drove off the same error message repeated itself. He called Michael back to explain the situation and how the radio was still doing the same thing. The same error code was also still showing. My husband took a video and asked Michael if he could email him to show him what was really going on with the radio system. Michael gave him his email address and said that might be helpful to the service guys. So we sent the email with the video and he responded shortly after that he would show the tech the video. A few days went by and we didn't receive a follow up from Michael. My husband called him and asked him if he had an update and he said that the tech had been out for a few days but he'll go see him that day to talk about it. We didn't get a response that day and my husband followed up the next day to get an update and wasn't able to reach Michael. Keep in mind, a lot of these calls my husband had to make multiple times in a day because there was often an issue with the times he called. For example, Michael was not there or starting the day later, Michael was gone for lunch, or Michael left early that day. Also one time Michael would be gone for the rest of the week even though he was suppose to get back to us with a follow up. So it seemed odd but at the same time these were typical excuses. So eventually we got back in touch with Michael and he explained that they were waiting to hear back from the engineers in corporate to figure out the next steps. According to him, since the truck is under warranty they have to go through a series of steps before doing something that will cost more. He was saying this because I told him we had a friend who worked at Nissan, whom we sent the video to and showed to their technicians, and they said the problem was possibly with the display control unit(DCU). It has been over a month since that conversation and we have not heard anything. My husband reached out once, but of course Michael was not available. We eventually were advised by a family member to take it to Infiniti of Orange Park. They said their friend had a problem with Atlantic Infiniti in the past where it seemed like they were stalling the process and her warranty ran out. Ours was going to be out soon as well so we took it to Infiniti of Orange Park. It was much more customer friendly and they did a diagnostic test and the codes came back with issues relating to the DCU. They said they would check to make sure the software was updated too but that most likely it was the DCU. Now they scheduled me to come back because they had to order the part. Now keep in mind, Infiniti of OP did not mention needing to reach out to corporate to get approval. They saw the issue and said they can fix it. They were very helpful and thorough in explaining what the issue was and how it can be fixed. I never had to reach out to them to follow up they called when the part came in and scheduled the day to fix it. So i recommended any Infiniti owners to take their vehicle to Infiniti of Orange Park. Do not take your vehicle to Atlantic Infiniti. Today is 10/15 and my Infiniti QX 80 is working prefect no thanks to Michael Shee and Infiniti team on Atlantic! read more

I just got to o Thank you very much for your help today thank you have you very much appreciated you have received the payment thank you read more

I had an appointment made today as my Infiniti was blowing warm air. I paid $230 for a diagnosis of the issue and they didn't even know what was happening. At first, they said apparently the problem was the AC compressor was missing gas, about 1/2 pound but there was no leak. They filled it up and told me the car was blowing nice cool air at about 55 degrees Fahrenheit(even showed me a pic of the thermometer on the vent) which got me very happy, just until they brought me the car... (after waiting in the dealership for about 1h longer than the estimated time of completion because they said the mechanic had to stop doing his job to go on lunch). When the retail employee started the car to make sure it was fine SURPRISE SURPRISE, the AC was back to blowing warm air. The retail employee was clueless and called in the mechanic who also didn't have an idea of what happened, and I did not get an explanation but what I did get, of course, was an estimate to buy from them a whole new compressor(over $2000 incl labor). HORRIBLE experience. read more

The review is only on their service department. I have no experience with purchasing at this location. As soon as we drive up, which is a little confusing because there are no lanes or markings but small signs, there was a service advisor that would greet you even if you didn't make an appointment. The oil change was a bit pricey so we went to places like Jiffy Lube. The second time we had to go to the dealership was to replace the alternator, starter and heat shield. I HIGHLY recommend you do research on your car problems before going in. They can run a diagnositic test which they charge almost $200, depending on the symptoms... that is just diagnostics. The parts are slightly marked up and labor is about the same as outside mechanic. I prefered to have OEM parts under warranty so repair can be done with no questions asked if problems occur. They have a good service loaner program for cars under warranty and out but husband and wife take note! If you have a different last name than your spouse or the car is not under your name, you will NOT get a Infiniti loaner. They will put you in a rental, all paid for except gas. That inconvience is what turned me off and their service estimation was also off. Even though I prefer to get updated every hour, they at least let me know when each part was done. Overall, it was ok. If you been at a Infiniti service department in Boston, you'll know that that should be the standard all Infiniti dealers should strive for. read more

Went in for an oil change and damage assessment from running over debris on highway. The staff addressed concerns immediately and gave a quote with approximate wait. Service performed as expected and delivered on time. Car was washed and looked great. The lobby was a bit of a wreck. Three chairs legs were in serious disrepair and nearly collapsed on us. The complimentary beverages and snacks looked like a high school drama club meet. Not what I'm accustomed to with Infiniti. Staff- 4.5 out of 5 Service- 5 Environment- 2 read more

I've been looking for a used car for over a month... lots of internet research time plus 7 dealers visits. I'm honestly NOT in love with the car I bought but I would do business with Atlantic Infiniti on a car purchase anytime. No pressure. They brought the vehicle to me so I could drive it then weeks later allowed me to take it out for awhile to see my mechanic who went gaga over it's pristine condition. I spent about 45 minutes at the dealership and drove off in the vehicle. Shane is very knowledgeable and pleasant. Of all the car people, he's the best. The finance guy, who is required to attempt selling you extended warranty, is a mandatory evil but That aside, this is the best dealership to buy from. Note however, you buy a used vehicle here.. it's non-returnable. .. but they do give you plenty of chances to examine. Which is why they still get 5 stars... Btw, everyone in my circle is a fan of my vehicle. . . But I'll probably trade it in quick. read more

Had an 8:30 Appointment for auto service this am at Atlantic INFINITI. I arrived on time and checked in. Was sent to wait for a Service Advisor. 15 minutes later no one... I left. Going to Jiffy Lube! read more

Fast friendly service, they even took the extra time to search the records for service completed prior to purchase of the certified QX80 so they did not offer a service not needed. read more

Brought car in for oil change. NO ONE WAS WEARING A MASK!! Refused to enter premises. This shows NO respect for the well being of customers.

Excellent dealership. They have always taken care of me and my Infiniti vehicles. Great sales staff and wonderful service department. Highly recommend! read more

My husband and I have bought 2 cars from here. Everything went so smoothly. We both love our vehicles and always say our next car will be another infinite. The service department has always been great. Never try to sell you something you don't need. Everyone is just so nice and helpful. Would always recommend buying a car here. read more

Such a smooth experience. Thanks to Tyrone and the rest of the staff for going above and beyond to get me into my new Q50.

Great salesman (Paul & Mike) knowledgeable in vehicles, not pushy. This was very important to me. I highly recommend if your in the market

I am honestly not their typical customer. I have had six cars my entire life 4 were Honda's and none came from a dealership. I detest dealerships due to my past experiences at Chrysler and Honda. Steven and his team have shown me nothing but respect. They had every reason to try to up sell me and hustle me but Steven was nothing less than obliging and nothing more than responsive, not pushy in the slightest. Even after he knew I was going to buy the car he stayed late so that my wife and kids could test it out. He really went above and beyond for no reason but I walked in to ask about a car on a lunch break. It has been an amazing experience and I brag to friends about the experience I continue to have with this office. My suggestion is if you are interested in cars go look at their lot or check on line. Great experience all around. read more

Worst purchase ever. I bought my 2014 Lexus GX with 70,000 miles from Atlantic Infiniti a little over a year ago. My REPLACE TRANSFER CASE ASSEMBLY now needs replacing which is unheard of for such a new car with low miles. Do you know how expensive that is? 5k. I called to explain my concern and all I was told was that I should have purchased maintenance protection. How about Atlantic Infiniti doesn't sell me a LEMON. A very expensive LEMON. I will never recommend Atlantic Infiniti to anyone and I hope this detours at least one person from purchasing from this dealership. read more

Outstanding service representatives, great lounge area and good snack bar. Trusted service department and great selection of cars.

NO STARS. Our 2002 G20 needs a new power steering hose which this Infiniti dealer has in stock - for $300.32. I can get it online from InfinitiOnlineParts for $154.00. I explained this to the dealer and asked why their mark up is so high. They tell me that is their actual cost. Um, no? I called the Orange Park Infiniti on the other side of Jax only to find that they actually offer this same part for $237. Not 1/2 the Atlantic Infiniti price, but also not such a crazy mark up. If this is any indication of the fairness and honesty with which they treat their customers - no thanks. Stay away - or go across town. read more

The Sales team was great but my review is for the Service department only. The SERVICE department is the WORST. My husband had a scheduled appointment at 1pm for an OIL CHANGE and SOFTWARE UPDATES. It was 45 minutes before the car was even moved into the garage for service. I called 3 times to urge them to meet their promise time of 2:30 and finally at 3:50 my husband just ended up getting a loaner car after the manager (Jonathan) was giving him attitude! The management team there better get there act together because people don't have time to sit around all day for a basic maintenance item. According to Jonathan, the software updates can take a long time but this is just UNACCEPTABLE! Basic TV, trash cans that needed emptying and torn carpet. I will not be recommending this dealership to anyone. The service department isn't worth dealing with!!!!!! read more

Not a very good Infiniti dealership. Bought my car from Tampa almost 200 miles away. They were willing to work with me on price (almost $3000 less expensive). Service I once waited for 2 hours on an oil change and when I checked on it, they forgot to enter me into their system. And now they won't reprogram my keyfobs unless I buy new ones from them. ($400) Luckily all the other dealers will. My car lease is up in April, I will be looking at other dealers! read more