Came in to possibly purchase a Tesla. They gentleman was extremely rude. Talk about one of the worst customer service I've encounter at a car dealer or car show case. read more

When you walk in there, they act nice but as soon as you place an order, then they start ignoring you. worst customer service ever. I was consistently ignored by Carrissa. When I asked her for help, she just never responded. Eventually she said I'm busy with customers and I'll call you back... but guess what? Never called. read more

Rising the RED FLAGS!!! I would never go to this place!!! 1) Too PUSHY on the $250 deposit without answering all the questions. " Never do HARD sell" No No No! 2) As a TESLA shareholder, I strong recommend your sale training level needs to be improved! It was so LOW!! You still need to be polite even you couldn't get sales close on the day! Eventually it will be yours as far as you are doing the right things! KEEP CALM young man!!! The salesman Sam was rude on the end, by saying "JUST GO" to my son! Are Tesla training your salesperson like this??? 4) Never change your customer's reservation!! A salesperson called me to change my test drive appointment. I have my regular errands to do. It is a interruption. read more

Overall experience was pretty good I would have give a five-stars but it changed after I ordered a car in their store. The manager Ben made me feel really not happy about ordering this Tesla. I went there for a test drive for the first time a week ago during weekend, and I got to try a model Y and I love it. So I made a order on Model Y Performance in this store. Every staffs there clapped their hands and congratulated. Me and my wife were feeling good at that time. But when I go back home and discuss with my family, we want to feel the difference between the LR and the P version. Since my wife will be driving the car mostly, I schedule an appointment to test drive a performance version on weekdays. Their sales suggested me to test drive on weekdays because there won't be many people compare to weekends. So I did drove a performance version and I ask if I can drive the LR again to feel the difference since I just drive the Performance version. The manager Ben was not happy about it but I did get my chance to drive for the second time. Thank you Ben. But after I drove both of them, I didn't feel any differences so I was going to swap to the LR. Then one of the staff told me he owned a performance and he asked me if I turned on the sports mode when I drove. You know what, I wasn't told there is a sports mode. So I went to ask the manager Ben if I can try the performance again since the staff who sat with me while I was test driving the Model Y performance did not mention the sport mode at all. He denied me saying we usually let people test drive once and he already let me drive twice today. He said the store was busy but I don't think it is really busy. I only see 4-6 people in the store and there were 10+ during weekends. He said if I need a faster car just keep the performance. It is faster than a Ferrari. I don't care how fast the Ferrari is. I wanted to feel it myself but he didn't let me. Then he just kept saying how fast is it and how he is here to help me choose the right car even though he did not let me test drive the model Y performance again. Then he walked away trying to make other new customers make their order. And to be honest I was not come to store to drive for fun. I only test-drove the car for less than 10 mins for each of them. And I already ordered the Tesla in their store less than i week ago. I only want to test drive so I can make a better decision. How can I felt bad even I ordered such a great car? After I drove 30mins to my home. I searched online about how many time can I test drive a Tesla. The answers were as many times as you want. Before we can even test drive for a whole day! Then I felt really pissed because the manager Ben was not even allow me to drive for the third time even I ordered a Tesla from them. Maybe if I didn't make an order I can test drive as many times as I want. That's what he made me feel like. It is weird how staff there are all nice and the manager is rude. Interesting. read more

Tesla Motors - Order Confirmation - Car Dealers Near Me - Brea, California

I read all the negative reviews and was ready to demand some damn respect when I went in. I had to go in the store so I could do a test drive. You certainly can't test drive online. My appointment was with Mel. I showed up 15 minutes early as requested, and low and behold, Mel was ready and eager and to answer my questions. No hostility at all whatsoever. Mel promptly set me up with a test drive on a Model Y, but not until he was confident all my questions were answered. The process really could not have been any easier. After walking me through the common settings such as seat adjustment, steering wheel adjustment, etc, he set the navigation to a nearby destination, handed me the key card, and let me go for it. The test drive sealed the deal. I sat back down with Mel and he guided me through the extremely simple process of ordering our vehicle. I'm a bit baffled and disappointed at the negative reviews. I've purchased many vehicles in my time, and this was by far the quickest, simplest, most efficient way to do business. Mel, I thank you sir for your professionalism and kindness. I look forward to referring friends and family to you in the future. read more

I came in wanting more information on the tesla models. Unfortunately no one greeted me or asked if I had any questions. My mother who was with me even said, "hello," loudly and waved. Still no response. We waited for a few more minutes hoping someone would finally come up to us and ask if we needed any assistance. We ended up leaving without any information on the model I wanted to purchase. Also here is a picture of the group of people who were just talking and would not help us. We were not stand to far from them as you can see when we said, "hello." read more

Tesla Motors - Car Dealers Near Me - Brea, California

My 2023 Tesla Model 3 completely stopped while dropping off my daughter at Miller Toyota in Fullerton to pick up her gas powered reliable 2021 Corolla SE from an oil change tonight. I'm still in shock from this battery powered vehicle experience that I have been leasing for almost a year and a half now (thankfully leasing). Terrible experience and glad that I wasn't on the freeway driving 65-75MPH where it could have dangerously impacted me and my family or other innocent vehicles and individuals. The Tesla Model 3 just locked up as if I slammed on the breaks and the vehicle became immediately suspended from driving. Was in the market to purchase a Model Y for my wife in the next few months but this is very sobering to the battery powered vehicle market and Tesla. Here is a pic of the Tow Truck drive dropping off my car at the Buena Park Tesla service center tonight - Disappointing & Extremely Dangerous Experience read more

Tesla Motors - Car Dealers Near Me - Brea, California

Went in to look at a Tesla and place an order for one. However when I walked in. I couldn't look at any without providing my contact information to the sales people. I said I would upon purchasing but they refused to let me look without giving that info. So I left. They lost a sale with this slimy sales tactic to get info read more

I really do not like their way of selling things. They do not make you feel like you're a person. They just pressure you to buy and are very annoying. read more

Stopped by the Tesla gallery at the Brea Mall a few months ago when I started looking to replace my car. This location was not listed as an option for scheduling a test drive, but I was nearby, so why not stop to ask? Yiwen greeted me promptly when I arrived and had me on a test drive within less than 10 minutes. No attempt at a hard sell and no spamming afterward - just one follow-up email to thank me for stopping by and provide contact info if I had additional questions. I went back today to ask a question because it took less time to drive to the gallery than to get a live person on any of the various numbers for Tesla. Steven greeted me at the gallery entrance and answered my question in less time than it took me to walk from my parking spot to the store. He was pleasant, knowledgeable, and professional, which was consistent with my prior experiences with employees at this location. Thank you! read more

While shopping at Brea Mall last year, I stopped by here and was able to get in a couple of the Tesla models for a closer look. The interior of the Model X was spacious for 4 adults and futuristic! The exterior will take sometime for me to get use to. The headroom in the backseats of the Model S is extremely tight, watch out for your head getting in and out of the vehicle! Tesla Y seats are very stylish and quite comfortable for short trips around town. Tesla will be my next vehicle, hopefully! read more

I like this place. The staff is very friendly and knowledgeable. They are very accommodating and helpful to any questions you have. If you are looking to buy a Tesla is a good place to come check out the cars here . You can also text drive but will make an an appointment first. read more

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Tiffany helped us out and we had a phenomenal experience! Car handles great and the stereo is amazing!

Inappropriate and rude customer service. I've gone to Tesla stores and never have I been treated this rudely based on my appearance. I was wearing casual clothes (plain T and a cap) and when I walked into the store, the lady employee looked at me and walked around me. Then a minute later a white family came in and she helped them right away. Until I made a face, another male employee came to my assistance but began acting rude by not taking me seriously if purchasing a car. He used sarcasm and a rude tone when answering my questions. I think he noticed how serious we were in purchasing a car and he came to us to answer questions we had but I refused. This pace stereotypes you. Context: I am a Latino male. Came in at 12:30PM read more

Shitty shitty place. Do not order your vehicle here or any Tesla!!! They will delay and delay ur delivery date!! I would give it a zero star for shitty sales and manager. read more

Went to tesla in the mall to test drive the car had a great experience and ended ordering the car. Just got it and I love it soooo much I don't think this is the best car I've ever been in I think it's the best car in existence! read more

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Nice showroom, but very amateur test drive service. I bring my family to a test drive appointment last Sunday because we were planning to purchase a Tesla X in the future. Ken, who took us to the tour was very unprofessional, which even surprised me. During the tour, he was unable to show many of the key functions of the car, like auto door opening&auto start, parking assistance, etc. During the drive, I had to ask everything I could think of about the car because he was not able to introduce it. There are some functions on the control panel that he didn't even know what it was for. My family enjoyed the drive but didn't enjoy the presentation at all. It might not change your will to purchase a tesla but be sure to pick someone who is more experienced and articulate if you want an informative test drive. read more

Just went to go look at the Tesla's and it was a good experiencing meeting with Zen, he assisted just by showing the car didn't try to rush in making a decision. He just showed us the car and we were able to sit in there and he offered for us to come back and do a test drive and just showing us all that we were happy to see all the cool things the car can do and that's likely not even close to 1/4 of the things it can do. Very cool to be able to atleast see the cars and get a feel of it. Can't wait to actually come back for a test drive gave my info so we can stay in contact because that will be the next car brand I purchase from. Will be back and will give an update on how the test drive went. Very excited to see how it drives read more

My wife and I came in strongly considering purchasing a Tesla Model Y, but our experience with the rude sales advisor at the Brea location has left us sour with Tesla. Not sure we can trust a company that is ok with their employees treating potential customers like this. read more

Went there this weekend to test drive the Model 3 as we are looking to change cars due to the tax incentives offered by the state and federal credits. The sales people were really nice, at least the first two I spoke to. Unfortunately when it came down to getting more details about numbers and ordering I had to deal with Adil the salesperson which turned me off completely from moving forward this weekend. He was rude, condescending, and acted like I was taking up his precious time. I was asking about timing on ordering and delivery because I need to determine my current car's plan and when to sell; he gave quick short answers and acted like he was doing me the favor if I buy immediately. With that said, solely because of my experience with him I decided to stop moving forward with buying. Way to blow a sale guy, and no my name is not Christine even when it says my actual name at the top of your screen. Tesla and this branch needs to seriously consider coaching this dude or removing him from interfacing with the buying public altogether. read more

Gave up the deposit on a Model Y after a solo test drive. They claim because of COVID they are unable to accompany you, then why aren't they wearing a face mask. Had a ton of questions as we were on the test drive but guess what - no salesperson to answer our questions. After I drove around once my wife wanted to drive but again, no salesperson to ask how to adjust the steering wheel. So I drove around again and parked the car. Now how do you turn off the engine? Good thing some one else was parking and was familiar with the car and told us to just get out and the engine will shut off. Terrible test drive experience and feel this Brea mall office is more interested in getting you to put down a non-refundable deposit and lack production support. read more

Hi I am a new tesla owner. From first stepping my foot inside the store at the Brea mall I was greeted by Jisup Park Who answered all my questions which were a lot lol.... He has honestly provided far beyond excellent customer service and assistance with my car buying process. I have never had some so helpful before and he has the customer's satisfaction at the top of his priority list. Keep up the excellent work Jisup Park!!! read more

I placed an order for my Model 3, and at the time, no issues were present. However, the salesmen here are not exactly the most honest people. They overestimate their delivery dates, confirm delivery locations without certainty, and most importantly, ambiguously leave features out of the car especially when it comes to autopilot and fully self driving. I vocally confirmed with numerous salesmen about a particular feature being in an autopilot package I ordered for the car, but surprisingly to both me and the salesman (as this change was recent) the feature I wanted was in a $5,000 add on. Essentially, I vocally confirmed and asked for one thing but received something totally different. I tried to resolve the issue by calling numerous times to speak with a manager on duty, but there never was one or I would be placed on hold for over 30 minutes only to have someone disconnect the call afterwards without even answering the phone. This has been one of the worst customer service experiences I've ever had, and I will be filing a complaint for this issue of Tesla's devious sales practices and misinformed salesmen creating even more confusion for customers. read more

I would give it less than one star if yelp allowed it. The customer service was TRASH. Everyone was wonderful besides the manager. Like holy.... the manager didn't allow us to do our test drives even though we had an appointment. When we first got into the store he bashed us with questions to prove if we were going to buy a Tesla. We told him we would prefer to test drive the car first and after he realized he wasn't able to get the deposit to secure a car he walked away and let his coworker deal with us. And while his employees would want to chat with us some more, the manager would drag his employees away to do almost nothing at the front or to help other customers who looked as if they were ready to purchase. It was as if he was rushing us to leave, while we didn't get any more help. Go to the pasadena store, its worth the drive. read more

THE WORST CUSTOMER SERVICE my boyfriend and i recently purchased a model Y (jan2021) and are now interested in picking up our 2nd tesla (model3). we were trying to finish the purchase online, but came across some issues so i decided to give them a ring. i figured since we recently bought a car from them, they would be happy to help (NOPE!). david who answered my call was so sweet. he helped us get nearly to the end of purchasing our new car but got "pulled" off the phone by BEN. Ben jumped on the call to rush us off the phone & said "we're really busy here we will give you a call back" (WTF). this has never happened to me before. i was so confused. as if we weren't paying customers who matter. maybe it's because we weren't paying customers at their location? ANYWAY, they didn't call us back and they STOPPED answering our calls. finally, i got through again. Ben was so rude. he made us feel unimportant...didn't want to help us at all. he instructed us to just finish our purchase online by ourselves. I DONT KNOW WHY BEN IS THE SALES MANAGER. anyway, we still wanted our tesla so we purchased it online (lol). commission to no one! SIDE NOTE: my best friend also had a terrible experience here so she bought her tesla at the rancho cucamonga location where she had an AMAZING experience and took home her dream tesla. i should've called them for our second tesla. i figured since we bought our first one at brea, i would have the same decent experience (was totally wrong). BUY A TESLA BUT DONT BUY FROM BREA OR BEN read more

Steward Yang was my owner adviser at this location and he was great to work with. He actually helped me through the process of selecting out the options on the original Model X 75 I had order, but since the time line for the vehicle was way off, we eventually got the 100D that was availabe a little sooner. I am so glad we traded since I do drive a lot and the 100D has a longer range. Overall great service from putting the car together all the way to delivery. Steward even followed up with me after my delivery to see if everything went smooth in which it did! Steward, if you read this review I just want to say thank you for putting up with all my texts! lol You're a true professional! read more

Buena park tesla is the best. They have car for testing, staff for arrangement and friendly person alwaus come to ask what you need. They help out buying process easy and quick. I never found the legacy auto place that has that kind of world class service that is friendly, quick and easy. I owned bmw, benz and tesla. Tesla is at the top for service, quality and friendliness. I felt intimedated or found a person who has demeaner in other legacy dealers. But Tesla makes a difference. So did I buy tesla? Of course! Did Buena park Tesla help me? Absolutely! The purchase process was easy and customer friendly. The delivery was simple and no contact delivery! What a new concept!! read more

A few weeks ago while looking at Tesla's website, I say "Oh, what the hell" and click the "Schedule a test drive" button. My appointment was set up for 1 PM on Sunday (12/8/13). I get to the Brea mall and find the store. It's on the first floor, across from Williams-Sonoma and next to the BOSE audio store, near JCPenney. http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#WfQ5cVxvPdwJlwOXgjGMfQ I am really NOT in the market for a new car, but if I were, this IS the one I would LOVE to get!!! Which one you ask? A Tesla Model S, of course! Why? * It's a 100% electric 5 passenger sedan (or 7 with the optional 3rd row child seats). http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#4FThHGxr9gB3_lypHKl1Ww * It has a 265+ mile real-world range per charge! http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#E7m-otyHDmL69beiHRQhBA * It WILL accelerate from 0 to 60 in LESS THAN 4.5 seconds! * It's built in the US of A right here in California! The showroom has two display vehicles, mostly powered up, so you can get in, push, touch and adjust everything to check it all out. Try out the NAV, open and close the panoramic sunroof, etc, etc, etc. http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#ZUrDue0ZGqQrzMPU5P5eTA http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#zp6sxMEcElc6k2yvYDFauA They also have a complete rolling chassis to check out. It has the battery pack, inverter, drive motor, suspension, everything except the body. http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#5mVJzJteEnJFSvhZ2UZUcw There is tons and I mean tons of information about the car, including large (45"?) touch screen monitors with everything you could ever want to know about the Model S. It's all very well laid out! http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#NUneWJqmVQ7c5qlu1ALJLQ OK it's test drive time and Jason walks up to introduce himself. The next thing he says is "Are you ready? Let's go" and we walk out to the parking structure where there are 3 Model S sedans waiting. http://www.yelp.com/biz_photos/tesla-motors-brea?select=9GXZpXZU5xglfle9ydP_1A#BC2J2kkA6Yp3szT2TGlRuQ We get in the car, he explains a few different things and we're off. The drive lasts about 20 minutes, up to a twisty "canyon" road, then on the 57 Fwy a couple miles and back to the mall. OK, I am a "car guy" who knows and enjoys horsepower, but I have to tell you this car.... this ALL-ELECTRIC car... is O...M...F...G... FAST! WOW! I am VERY impressed! You don't believe me? Watch just the first 10 seconds of this "Jay Leno's Garage" video of the Tesla Model S (or watch the entire 13 mins). http://www.jaylenosgarage.com/cars/tesla/2012-tesla-model-s/index.shtml#item=263630 Straight line performance aside, the ride comfort is very good, handling is very good and it's VERY quiet. It also has a full 5 star government crash test rating in ALL categories they test! Jason was very professional, very helpful, very informative and did not push for a sale in any way at all! What an awesome car dealership experience! read more

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Disappointed that Teslas no longer come with parking sensors on the front and rear bumpers! Charger also has to be purchased!

Their customers service is just horrible. I had referred credit but they never connected my car to the credit. They are sending me to different departments to ask to fix the problem. It's been nearly a year and they still didn't fix it. read more

Can you imagine flying on a Space X flight to Mars and was denied a flight back to Earth? Unless, you gave them more money! Wouldn't that be scary?! That's what I think of, when I think of the name Tesla and its affiliates now a days. Bait and switch is how they work. I bought a X in December of 2018 and I did the normal $10K deposit, with trade and pickup. Went through the whole process, had problems during the pick up as well. Two weeks later, we got an email saying we owe another $7K!!!! And has been disastrous every since. Matthew Bannett our sales representative disappeared on us. And now they want the car back. Be-careful what they promise and approve for you. Be even more careful when you sign the dotted line. This is Tesla... really?? read more

What the heck is going on lately? The Tesla app has been down for days, so no remote features. On the way to work today my radio controls go out my display goes blank, and what the heck is going on where my odometer all the sudden goes to zero. Then when I'm stopped at a stop sign it shows I'm going 50. Concerning!! There is some kind of big software glitch, worried. You can never talk to anyone at Tesla, their customer service is the worst! Future buyers, beware! read more

I thought the whole point of coming to these stores were to get information and then making an informed purchase online. All I've been dealing with since the test drive has been a call from one of their reps a month. I finally had it and told him to stop calling me. Then calls me from a personal number and I've now blocked that as well. After multiple times of telling him to stop calling he continued all the way to his own cell number. That's not okay. And if the store manager or HR wants to contact me about it feel free to message me so we can chat because this was worse than a regular car dealership. read more

Brea staff was very nice when I was looking at the cars and when I was signing up to reserve the car. After I got my car the sales person and manager were very hard to reach. Seems like they've just moved on to the next client and was left high and dry. Nice car but lousy customer service. Make sure you get a contact number for your sales person. Getting through to the main line was also difficult. read more

The Owner Advisors are hit and miss--some good, some with little knowledge of Teslas, especially as they ramp up sales this year. I ended up doing a couple test drives--the OA the second time around was patient, knowledgeable, and straightforward. I ordered the car and took delivery within 10 days later. While not the perfect experience, MUCH MUCH better than a traditional car company!! Compare this to what you get at a traditional car dealer--shady salespeople, finance person trying to upsell warranties, paint protection, alarms, etc. Everyone looking to make an extra buck. None of that here. Even if I had a trade-in, they'd ask for pictures and most would be done online. Such a refreshingly new and much needed business model. OH, btw...the cars are awesome. Driving reimagined! read more

Good customer seevice I was here to test drive the model 3 wasnt avaliable due to 5pm saturday too many people hopefully all those people are potential buyers. I was rushing to get my model 3 before December 31st read more

Tesla Motors - Car Dealers Near Me - Brea, California

One of the worst places to go buy a Tesla at I'd rather go to Buena Park Tesla. A woman introduced herself as Laura I believe she's the manager at that trashy site. We walked in to look for a model Y long range we wanted to do a Demo Drive and place our order that day. Anyways Laura started talking about the bot they have in the store and showing us around even thought we were there mainly to drive. One of her salesmen took us on the drive after 10 of her talking a bunch of BS and it's seems like she doesn't know much about the products which was confusing to us. When we came back she was very touchy with me which made me and my wife feel very weird and we ended up leaving and we went to Buena Park Tesla drove again and we had an amazing experience. Laura should be fired from that location and bring back the older managers they had Sam and Cristina. All respect goes to the salesman who helped us but the manager blew away a sale he could've had. Trash spot please avoid if you want to have a good customer experience. read more

I think Tesla Store at Brea Mall is a good one. The interior is good. There is the Tesla car model. There is the test drive.

Purchase model 3 and never received free super charging. Called tesla customer service and gave me run around. Called this store to see if they can fix what was offer at the time of purchase and they told me it will activate free super charge late Oct, then Sept and after calling for another month, they stop responding back. Do not accept any car at delivery unless you get all your incentives included. read more

Do not go to this Tesla Center, rather go the the Costa Mesa. Don't want to be too personal and drop a name in Yelp but I was extremely upset with the service. I test drove a Y and wanted to give some thoughts before pulling the trigger. The rep harassed me for the following 4 days. In one text he asked me what was the hold up for the purchase. I text back that I would make the purchase on my own time. He was rude and put pressure to buy. I know they do not work on commission but I am sure there is some sort of incentives for sales. Moving on, I wanted to use the referral and he said once I get on Tesla.com there is a section for it but I did not see it. So I missed out on the 6 months of supercharge. I contacted the rep and he said there was no way I was getting the refund. Ultimately, I canceled the sale based on principle and did not want this rep to receive credit for the sale. I then went to the Costa Mesa center I received the white glove service. read more