I received my 2023 Audi S5 Cabriolet (sight unseen) today from across the country, (I'm in S. FL) and the entire experience was outstanding. My salesman Anthony C. made the remote purchase process smooth and stress-free with excellent communication and attention to detail. He was professional, responsive, and ensured everything went exactly as promised. Most importantly the car arrived exactly as he described. Anthony also arranged all the shipping details keeping me updated throughout the entire process. Lance in financing handled the financial side efficiently and clearly, making the paperwork simple and straightforward. I couldn't be happier with the car or my entire experience. I highly recommend AC & LK @ Audi North OC. Thank you read more

Audi North OC - Just a little dusty from the her 2,700 mile trip - Car Dealers Near Me - Placentia, California

Great service! Everyone from the sales team to the service team is amazing! I highly recommend Audi North OC!

I had a seamless, I would even call it pleasant experience with Audi North OC. I corresponded primarily with Anthony Canche who was a joy to work with. We chatted over the course of a week or so, and a little before that when i started this car shopping journey. He was never pushy and explained all pertinent details with me in preparation for my lease. We did as much of the paperwork online so as to save time. The facility itself is immaculate. Everyone is friendly. We also worked with Lance in finance (dig the rhyme?) and he was really cool as well. Overall, it was a painless transaction and I would do business with them again in a heartbeat. read more

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I had purchased my car at this dealership. Had a great experience. The service advisor I had dealt with a few times became non responsive. Out of frustration... I had requested a new advisor as I needed to get some issues resolved due to recall notices and the Bluetooth was not working. So thankful Dan Ranciglio was assigned to help me. He was able to get me in right away. Dan communicated well and kept me updated on the progress of the service. I know Dan must have other clients he was helping but made me felt like I was the only one. Definitely will continue with Dan! read more

I hate to write this review, but I have to be honest. I was very disappointed in my last few visits that they could not figure out why there was a clunking sound on my brakes. Plus, they are simply way overpriced and tend to create a sense of urgency on repairs that are not immediately needed. My last visit, I was quoted $7000+ to fix 3 things on the engine. Taking it a local mechanic, he quoted me $3100! AND he could get it done sooner than Audi North OC could. 2 visits ago, I received a video around 1 pm from the mechanic with a message that my service advisor would be contacting me shortly. Well, shortly was several hours later around 5 pm and that was after I called and left a message asking him to get a hold of me. That meant it was too late for them to possibly work on my car that afternoon and get back to me the same day I also had taken the car in last October and they didn't find anything wrong with the 3 things they found 3 months later. I find it hard to believe those issues just suddenly popped up all at the same time. One of those issues thought was possibly the sound I was hearing when releasing the breaks, which I've complained about almost every visit for the past 2 1/2 years!!!! Also, don't drop your car off on Saturday if you have major issues because you're not going to get an answer until Monday as they don't have their skilled technicians working on the weekends. The folks I dealt with in person were all very nice and pleasant and the place is very clean, but after those few experiences, I don't trust them to do the right thing. For the money I paid, I expect things to be diagnosed the first time, not 2 years later. read more

Audi North OC - Car Dealers Near Me - Placentia, California

When the 12V battery in my e-tron GT died while parked nose-in in my garage, I found myself in a difficult situation. Audi Roadside Assistance was unable to access the frunk to jump-start the vehicle or shift it into neutral for towing. This is when service advisor Jake and shop foreman Jared stepped in. They generously offered to come to my home--just six miles from the dealership--to jump-start my vehicle and bring it in for service and scheduled maintenance. Their willingness to go above and beyond truly made this the best service experience I've had. read more

Audi North OC - Car Dealers Near Me - Placentia, California

This is the best Audi dealership in Southern California by far!! I have engaged with two others and was beyond taken care of here at Audi of North OC . They got me a very good deal on a 2023 A6 and were very easy to work with, pleasant, and zero used car buyer nonsense to fearI worked with Eddie, Derek and Anthony in Sales, all great to work with, responsive and knowledgeable. Lance in Finance was also excellent. He got me a full point lower on the financing than I had already agreed to and saved me $15 a month. He also worked with Eddie to get me a very good deal on a 6 year 60000 miles extended warranty. This Team is top notch and well worth the longer drive. If you are considering a new or used Audi you should come here first! I am literally driving off in my new car in two minutes and am seriously considering upgrading my wife's SUV now as well. read more

Excellent service from Derek, and Anthony! These guys made our car buying experience a breeze. They were professional, and knowledgeable, and the facility is beautiful! I would recommend Audi North OC to anyone in the market for an Audi. Thanks again guys! read more

Audi North OC - Car Dealers Near Me - Placentia, California

New electric vehicle owner: I had purchased a used e-tron days earlier from another Audi dealership. It was time to charge my vehicle and I was at a loss on how to do that. I'd been trying throughout the day. The dealer who sold the vehicle wasn't very specific in directions when I inquired at purchase time. So I walked into North OC for help and guidance. Richard was so kind and patient to take my vehicle and show me how to charge it. Then he took the extra time to show me the display features in the car and how to best utilize the app. I left feeling more confident and was able to charge my vehicle myself this morning! read more

This place is amazing especially Jake! This guy knows his stuff and will never lead you wrong. Great communication, transparency and honest! Work orders are detailed and written out professionally with all information for the Audi technicians to understand! Definitely the heart and soul of the service department. Jake is my go to person and he will always do his best to help you out! He's always thinking about his customers first and because of him this place absolutely ROCKS! I just want to give him a huge Shout out and a 5 STAR review for his services. read more

Audi North OC - RS6 Avant - Car Dealers Near Me - Placentia, California

Very happy with my experience with Audi North OC. My service manager, Dan, was amazing. He's very attentive, very friendly, and gets back to you right away. He made my visit very productive and Dan explained everything without any pressure. Thank you Dan! read more

Great customer service, always easy to work with for my Audi services and car purchases.

This Audi dealership definitely has their shit together. I came in and dropped off a car and recognized Dan from another dealership. I once was at typically when I lease cars, the guy is absolutely the best night recognized him right away. Service is top-notch people are nice. They're very on it and honest. read more

Steve Cosby and the rest of the staff were very friendly, professional, and transparent about the services and costs for my car. Will continue to be a long-term customer for Audi North OC bc I know my car will be in good hands. read more

I had a great experience leasing my car from Anthony. He is very knowledgeable on all things Audi. Very patient and pleasant to work with. Ask for him if you're looking to get into an Audi. I have never had a better experience. It's usually very painful when buying a car. Anthony is the best Teresa Bailey read more

I have one of best services at This Audi dealer Jake show me the video steps of service The car was clean after service Staff are professional and Jake is a nice man Thank you read more

Jake Haslemann and the whole team at Audi North OC are the absolute best. I brought my car in for reparations, Jake was my service advisor and the whole time I knew I was in good hands. Jake did the absolute most to get me taken care of, kept me updated the whole time with what was going on and best of all got my car fixed I'm super grateful for all the help I received from beginning to end and extremely satisfied with all the work that was done on my car. Thank you Jake and everyone at Audi North OC! read more

If you ever have your audi for service or repair, I highly suggest giving this Audi Nort O.C. a call. They have a great and friendly service advisor that ready and willing to help to take care of your car needs. read more

Audi North OC - Car Dealers Near Me - Placentia, California

This is by far my best experience at a dealership for repair, and my service advisor, Dan, was absolutely top notch. I have been taking my car to another shop for service for years, and recently I had an extended warranty repair need, and the shop quoted me way above my deductible. I reached out to Audi North OC, Dan picked up, and walked me through the entire warranty claim process, that I just need to pay my deductible. While my car is in the shop, Dan kept me informed via both phone and text messages. The technician also found another issue that needs replacement, and Dan helped to file the warranty claim on that as well. Really happy with their service, and I will definitely go back if I need any further repairs (hopefully not very often though)! read more

Outstanding service from Jake & Derek and the GM Mr. Patel start to finish! The staff was incredibly helpful, professional, and friendly. The dealership itself is beautiful very clean, modern, and well-organized. Easily one of the best service experiences I've had. Highly recommend! Go Audi North OC read more

Came in for a diagnosis on my Audi Q5. They charged me $295 and had me sitting there for 2 hours. Then the rep comes out like it's some big reveal and says, 'We still don't know what's wrong... but for just $885 more, we might figure it out.' Oh cool so almost $1,200 just to guess what's wrong? Sounds like a steal, right? I passed, obviously. They settled for the original $295. Took my car to a local Audi specialist and got it diagnosed and fixed for 30% less. read more

Dan provided excellent customer service. He was thorough when explaining the service report. The car inspection video was helpful. it gave me insight into my future service needs. Thank you Audie North OC fo a great experience. Elizabeth read more

The staff was amazing when I purchased my car! Max was great -- highly recommended if you're looking for top-tier service. I've also taken my car in for service, and they always treat you like family. They make it a point to know your name and ensure you feel truly welcomed every time. read more

Buying my first Audi from this dealership was a piece of cake! Right from getting greeted by the manager Eddie, to being helped by the sales associate Anthony, to getting the paperwork done, it was an exceptional service. In all the years of shopping for cars, this has been the best experience by far! Highly recommend this dealership for all the right reasons :) read more

Audi North OC - Car Dealers Near Me - Placentia, California

Received amazing service today here for our SQ5.. Steve Cosby couldn't have been more friendly, responsive and committed to providing a world class experience. Same for the rest of the team. Sincerely. Car was returned with everything requested done in half a day. Car was washed and looking great and running stronger than ever. Such a great experience. I'll be back! read more

You're stressing about dealing with a horrible, rude, and selfish dealership? Well great, because you won't find people like that here. I promise. The team at this dealership is one in a million. Let's break this down: - Drove 8 hours from Reno, NV and had car issues along the way - Went to this dealership for a diagnostic Tuesday - Warranty approved majority of repairs Wednesday - They started working on repairs Thursday - They will complete all repairs by Friday I'm supposed to drive back to Reno on Saturday, and they're making it happen. I have never come across service like this at any auto shop/dealership in my life. - Steve Cosby works in Service, and he is a total gem. Irreplaceable. He took exceptional care of me with a demeanor that made me feel as if that type of service would only be reserved for a close friend or sibling: advocated for me with the Warranty that I have, and worked with my budget being that, as a mom out here in SoCal with 4 kids (let's be real), my wallet had already been stretched thin. They make me want to drive back to buy my next car with them just because of this exceptional service lol. It's that good. Thank you Audi North OC for completely putting to shame every other dealership I've ever walked into. **Had to come back to add some more info: the guy next to Steve when I came in, Jorge, and what looked like, the runner (he was getting the loaner car ready and assisting Steve) was also very kind. Overall, good people at a great place. read more

On September 17, 2023 looking to purchase on your vehicle. Went through the Costco auto program as Audi was running a promotion reached out to my Costco member Contact Keison very nice guy, who provided us with excellent customer service. He went the extra mile to make sure we were very well taken care of, and receive VIP treatment. I highly recommend Audi OC they run a great team here from Keison. Our client advisor, the sales manager and also finance manager. Very kind and professional. I highly recommend this Audi OC read more

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SQ5, with extended warranty from Audi Beverley Hills, engine light on. First visit, incomplete fix and charged me $400. Engine light back on in 30 min, same exact error code (or say, there were 2 errors and they only fixed one). No refund. Causing the immediate second visit. Second visit, took a month to diagnose, ended up an engine swap & rebuild, charged me $1100 (extended warranty covered the majority bill $32000), spent 3 months. Steve put significant effort negotiating with the warranty. However when booked to pick up the car, wheel alignment is off. Third visit, took my car home and noticed a strange consistent noise when steering. Filed a complaint here. Fourth visit. Under the hood, one component was making contact with another when steering, caused by misaligned installation during the engine job. Quick fix in one day. In summary, Steve & Luke took my complaints seriously and communicated well. They did the best I could imagine, in the customer's front. The technicians backstage are a bit loose in quality control and quality assurance, hope they learn and get better. John apologized and showed me his determination. Blake & David have been nice and patient through these days. Raising 1 star to 4 in recognition of their team efforts. Not a perfect journey, costing some extra gas and time, but eventually all resolved. read more

Audi North OC - Car Dealers Near Me - Placentia, California

I come here for just about all of my car service needs now. Steve and Jorge at the service department are awesome and I couldn't be happier with their customer service! read more

7-1-23: Came to help a good friend shop for a new vehicle. As soon as we stepped in the showroom, we were greeted by one of the friendly staff. Never once did we feel that sleezy used car lot sales pressure. Levi was our salesman and he was great. Answered all our questions, let us browse and evaluate vehicles freely. My friend had done her research so she knew more or less what she wanted to see. Ultimately, she took home a new Q5 Sportback and was a happy camper. She got a good deal and they even took her trade in to make things easy. I was impressed with the service for this car buying experience. read more

Audi North OC - 7-1-23: Sold - Car Dealers Near Me - Placentia, California

Max Lindholm has amazing sales and customer service skills I wouldn't buy a car anywhere else if you are interested in an Audi? this is the location to go to and talk to MAX The Amazing Car Salesman read more

Richard Mitts is a breath of fresh air in a world full of bad car salespeople. He's made my transaction purchasing a vehicle a breeze. From the get-go when I contacted the dealership I was met with honesty and excellent customer service. I drove down about an hour to this dealership and the SUV I purchased was outside and ready for an inspection and test drive which was encouraged over the phone. Mr. Mitts made my family and I feel welcomed and offered amenities that were available inside the dealership. I've had so many bad experiences with previous salespeople that left me apprehensive going to dealerships but today I was very pleasantly surprised. I totally recommend coming to Audi North OC. While I was doing the paperwork portion of my purchase, my new-to-me SUV got cleaned. The dealership also provided me with both keys, book and service history along with a title/vehicle checklist that showed the car didn't have any title issues. I wasn't able to get a lower interest rate through the dealer, but they were more than gracious with going through my credit union and honoring the price given over the phone without any fuss or shadiness which goes a long way with me. Lance Kajiwara was also wonderful to work with and made the paperwork portion of my purchase go by smoothly. Audi North OC had the best deal by a mile for the specific car I was looking for and they went above and beyond in my opinion to give my family and I a great experience. All in all, I definitely recommend going to Richard at Audi North OC! read more

Audi North OC - Car Dealers Near Me - Placentia, California

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Been to a few dealerships over the years and can say this one has one of the best teams. I worked with Brandon, Levi, and Eddie who were all great and genuinely felt like they were trying to help me get the best car/deal. After researching a specific Audi for a few months I had a good idea of price range from both private sellers and dealerships. They were able to beat all other dealerships and private sellers that I received quotes from for an even better car with lower mileage than the others. I left very happy feeling like I got an amazing deal and they didn't try to push any upsell/fees at any time. Highly recommend Audi North OC! read more

The absolute worst Audi dealership around. A total hustle. They lie and are dishonest. We took our car in for a diagnostic because it was leaking oil. They told us if we wanted the 80k mile service it was $1300, and a diagnostics was $295. We told them to do the diagnostic first and then we would decide. Quote of $7,000 for repair .. we said no - we're gonna trade it in, so we will pay for the diagnostics and pick it up. They tried to tell us they did the service on an engine leaking oil everywhere (and a car that just had an oil change and cabin filter etc. about a week ago) and we owed $1600?!? We never authorized the service and who would service an engine with $7000 worth of damage while we were deciding whether to repair or not. Steve Cosby changed the whole story and outright lied to us multiple times. Go to Santa Ana. They're much better. read more

These people have the luxury car buying experience down to a science. Buying a car from Audi North OC is the model that any high-end car dealership should model their process after, they are insanely efficient and we're a pleasure to deal with. I was faced with the task of leasing a new car for my Aunt and landed on wanting an A4 Premium Plus. Knowing that I was inquiring from 2 hours away, Keison and his sales manager Justin were able to work everything out before I got there and had everything ready to go. On top of giving me an insane deal, Keison took the time to go over all of the tech in the car with my Aunt after we did all of the paperwork and made sure we left happy. I'd happily reccomend anybody to Audi North OC, specifically Keison and Justin if they were in the market for an Audi. An absolute first class experience. read more

Audi North OC - Car Dealers Near Me - Placentia, California

Their service quote is outrageous--just a lump sum with no breakdown of parts or labor. Plus, it's five times higher than Kelley Blue Book's suggested dealer price range. Completely unreasonable. read more

Excellent customer service and wonderful team! George Salcido has been a dream, by helping me with service for my Audi! Wonderful experience with this Audi team! read more

Great service for oil change. Jake the service advisor is helpful and honest. Highly recommend.

I had a bunch of issues with my new E TRON and Jake from the service department went above and beyond!!! Helped me with everything in the car that was having issues made sure I got my new charger from the recall and honestly the best service I have had at a dealer ship !! I will definitely ask for him again very professional. Thanks again Jake read more

Jake, the service advisor was exceptional. He's very knowledgeable on the Audi products and services. He's also very professional. He follows up quickly when your vehicle is done and will arrange transportation for you if necessary. So, if you are looking for an honest and knowledgeable service advisor, please ask for Jake from the OC Audi service department. Emil read more