Everyone at this Enterprise was extremely nice and helpful -- especially Jason. Also, for such a…read moresmall location in Boston, I was impressed that they had a Jeep Rubicon for me!

Got a 15 passenger van to see the fall leaves and visit national parks and New England history…read moreother than loading luggage for eight people the van worked well for us we got to take are time on our different visits parking in a structure was not possible too tall almost crashed Pick up and drop off was easy

My experience with Enterprise Cambridge was absolutely HORRIBLE!! They refused my valid French…read moredriver's license, which I've had for 6 years, just because it didn't have a gold logo on the back and claimed it had to match their "2026 booklet image." I've rented cars in the U.S. many times before with this exact same license and never had a single issue. The staff were condescending, rude, and treated me as if I were dishonest. They clearly lacked basic knowledge about foreign licenses, which is shocking for a global rental company. Truly one of the worst customer service experiences I've ever had.

Many thanks to Griffen for helping us sort out a complicated return that included an insurance…read moreclaim for a cracked window. Realizing our frustration, none of it do to him, he took care of it and made us lifetime renters at his location when we visit our daughter in Somerville. I don't usually write reviews but wanted to show him our appreciation. Can't wait to tell our friend who lives near us in Steamboat Springs and was a former president of Enterprise what a great service culture the company as demostrated by Griffen.

Always happy to recommend Enterprise Rent-A-Car on Melnea Cass Boulevard in Boston. The service…read morewas unbelievably professional, courteous and helpful in every respect. I rent cars from this location fairly frequently and I want to offer my highest endorsement.

We came to this Enterprise on a Saturday morning after making a reservation online. The lady at the…read morecounter told my partner that because she had booked the car using my corporate code, I had to be the one to pay for and drive the car. That had never happened before; nevertheless, my partner was forced to wait in the sitting area for 20 minutes while I made my way down to the location (we had planned on saving time with her picking up the car while I ran errands). When I arrived at the rental car agency, another customer service individual told us the same thing. I asked if this was a new policy -- that the corporate card necessitates the employee paying for and driving the car -- and the customer service rep was very squirrely, refusing to answer the question and say either yes (it was a new policy) or no (the policy had just previously gone un-enforced). Finally, when they proceeded through the reservation, it became apparent that the particular corporate code that my partner had applied DID NOT require me to pay for and drive the car. So she had waited 20 minutes for no reason whatsoever, with little in the way of apology from any of the people working there. We were finally led to a car, which was freshly cleaned although with only 1 bar of gas. One of the three reps we dealt with was really kind and quick, tried to get us into a car and on the road, but I was unimpressed with the service we received from the other two people there. The car itself was nice, pretty clean, handled well, and the location of the rental car agency is convenient but...just a word of caution, in case you're renting with a corporate code!

AU-Save puerto rico is an avoid at all costs. Couldn't believe they had close to 9 stars on…read morepriceline. Priceline listed them as an airport rental so I got an uber to the airport and enter the car rental area. No U-Save. I look at my confirmation and they say to call and they will pick me up. Took forever for them to arrive. Other shuttles passed through 3x before my shuttle arrived. They will nickle and dime for toll fees and addition to fraudulent scratch claims. DO NOT SIGN ANYTHING WITHOUT DOCUMENTATION. They have an electronic sign pad and the guy will say sign here to show you picked up the vehicle and on return they will say sign here to show you delivered the vehicle. In my email they claim I agreed that the car was in the condition before pickup and after pickup that they claim. They never said this at all. ASK FOR WHAT YOU ARE SIGNING AND READ THE FINE PRINT. YOU WILL BE CHARGED. My 290 dollar rental turned into an 880 dollar bill for 9 days rental. I'm pretty sure you aren't allowed to tell someone to electronically sign something and claim they signed for a reason other than what was stated. They give you no paperwork at all. They said I had an incident when I did not. I very minor scratch on the car, that I believe was there before I left. I took pics of numerous scratches on the car that were not highlighted yet they claim there was a new one. Pictures are so terrible scratch can not even be seen. They charged me 500 dollars for something I did not do. If my credit card doesn't side with me I will see if it is worth it for an attorney. If an attorney reads these and wants to go for a class action lawsuit I am happy to tell how they lied, provide the pictures and also describe how they fraudulently claim you signed something stating an event that you never read. steve 434.426.1837

Nightmare. Stay far, far away. Hidden fees, dishonest quoting, and no customer support…read more First, they gave me the wrong vehicle. Then, even though I showed them the type of vehicle I booked, they showed me some fine print in the subtext that read, "Vehicle type not guaranteed". I was attempting to rent a multi-passenger vehicle for a field trip I was organizing. I ended up with a smaller van and having to recruit two chaperones to take the kids that couldn't fit. They promised me I could return my vehicle at 5PM on a Sunday. When I got there, nobody there. I waited for 2 hours, nobody came, then when I came back the next day they charged me for an extra day... and charged me another full day for parking (I left my car in their lot). When I said I attempted to return the vehicle on time but that nobody was there, they said, "Sorry, not my problem." Ridiculous and cruel! They also charge you more if you book them off of Expedia, just be aware. Evidently there's some contract language that allows them to do that. "Ripoff" doesn't even begin to describe this company. You've been warned.

ALERT ALERT, STAY AWAY from this location, this is the worst AVIS location in the US. Horrible…read moreexperience, they just left me stranded, and provided me with a vehicle that was illegal. Avoid this location like the plague. Had to issue one star because zero was not possible.

HIDDEN FEE #1: When I asked about the $29 "fuel surcharge" on the printed receipt, the agent…read moremumbled something about it being satellite-triggered?! HIDDEN FEE #2: $7 "convenience charge" for $3.55 in tolls. AND although I reserved an electric car about 2 months in advance, the only car they had was a gas SUV. 100% dissatisfied and will not be back.

Steve was amazing! we wanted to change our pick up location and he sorted everything. he was…read moreefficient polite and professional. thank you Steve - you made our holiday that bit easier!

Returned a car that was perfectly fine -- Toyota Corolla with cloth seats -- to Avis at 350 Mass…read moreAve, Cambridge, MA, on May 12, 2025. Tyrone, the manager, said the car had dog hairs in it, he was allergic, and the car needed to be sent out for detailing -- and they need to charge a $450 cleaning fee. He kept emphasizing that he had allergies. Total gaslighting. To be clear, Avis terms and conditions do not say that you have to clean your car before returning it. They simply state that renters will be charged a "reasonable fee" for "excessive stains, trash, dirt, soilage, odors, or pet hair." By no means, was my car returned with "excessive" anything. This was a scammy, fraudulent charge, and it was only by accident I found out the same day, and was able to rush back and take photos and videos of the car interior. After I complained, Tyrone gave me a "courtesy call" later that day to say he would reduce the cleaning fee to $150. What a joke. It took me three days to get Avis to reverse the charges. I had to call their customer service numerous times and go back and forth on emails. Avis makes it very difficult to reverse the charges. You have to be very persistent. If you have a video, they only accept files less than 10MB. This was known Avis/Budget scam. I thought I got a good deal on Hotwire. Next time I will pay more and go to National at the airport. Avoid Avis -- and this particularly this location -- like the plague. If you do rent from them, take photos and document everything, so you don't get screwed by Tyrone and his "allergies."

Unfortunately it's not possible to give zero stars. The car we got had stained upholstery but…read moreworked fine. We agreed to return it to the same location in Harvard Square. "DO NOT," the agent warned us, "under any circumstances use the automatic PlatePass to pay tolls." This caused some consternation when we had to go through a toll that was automated. We figured Thrifty would bill us the amount, about $2. A few days later when we went to return the car before going to the airport, a handwritten sign on cardboard informed us that the Harvard Square location was closed (in the middle of a Tuesday) and we would have to go to downtown Boston to return the car. Never mind that we needed to catch a flight. We tried for a while to get in touch with Thrifty central, which proved impossible. Finally we gave up and drove to Boston, dropping the car off with a surly rental person there. The icing on the cake? Getting a $10 bill from Thrifty for going through a toll pass and not using the automatic PlatePass. Never again, Thrifty. Never again.

I've had to wait for up to 45 min at the Detroit Metro Thrifty/Dollar location a few times in this…read morepast year, but at least the line moved and the service agents were friendly. At the San Diego airport location, however, the two agents kept disappearing for more than 15 min at a time with never a word to the long line waiting. One agent never came back. After an hour standing in the same spot in a long line, I went next door to Alamo. If I could give 0 stars, I would.

I was in an auto accident and the person who hit me insurance covered this rental. The person who…read moreinitialy assisted me was able to set me up with a car without authorization but rushed the process. Not only did he give me a vechicle that wasn't equivlant to my sedan, the car had no winshield wiper fluid, air in tires low, muffler fluid maybe leaking since it sound like a go-kart and smelled like masked marijuana. I pointed out the markings when we went over the car together and he kept brushing it off saying not to worry about it because it was preexisting. He rushed to get me out of there and sent the invoice to the wrong email. When I tried to fix it, and asked for a business card he said he didn't have one but gave me a number to call. It wasn't a direct office line and I ended up waiting on hold for 20 minutues until I was actually able to speak with someone in the office to get it corrected. The entire process took longer than expected (he had the incorrect information and was confusing me with another customer. I had to tell him to double check) and I was running out of time and had get back to work. I had a better experience when I returned the vechile and voiced my concerns. Expecially, when she noticed the small dents on the hood and I told her that I reported this to the agent who set me up with the car and he told me not to worry about it. She reassured me that I wouldn't get charged. When I asked for a printed receipt, they had issues with their printer but she made sure my email was actually correct and it was sent immedately which I appreciated. She also apologized multiple times (event though it wasn't her fault) and offered me a 1 day of free rental and tank of gas. I highly doubt I will be coming back but I appreciate the gesture. She's the reason this reivew did not have one star.

Scheduled my reservation for 12:00 PM, which is also their closing time. No plan for people maybe…read morebeing a little late, they just locked up and went home without so much as a courtesy call. Customer service told me I was supposed to look up their hours ahead of time and figure out that a 12:00 reservation meant 11:45. The nature of travel is that people get delayed. Don't schedule appointments that only work if the customer is early. Not that it would have mattered, because nothing like the car that I reserved was present in their lot.

NO STARS... Never EVER again. Three weeks is how long it's taken me to write this following the…read moreabsolute worst (non)rental experience in my life. My vehicle was changed by Budget the night before my cross country trip (reserved 6 weeks prior). I was told vis email to use a different vehicle, which did not suit my purposes. When I called to ask for additional assistance I was YELLED at by someone identified later as a regional manager.'. After yelling at me he hung up on me. I called back and spoke to a pleasant woman who offered to try to find a vehicle for the following day. Less than one minute after speaking with that person, same awful guy called me back to yell at me again.. tell me that he's cancelling all of my reservation history, and hung up on me again! I'm still in shock over being cut off, told my reservation was being cancelled and 'do not call Budget back again today.'. No worries, I won't ever call Budget back. I'll walk first. Three cheers for Enterprise. They took care of us like pros... same day.

Terrible location. Went to pick up car, and the machine was unable to scan my license, and so was…read moreunable to pick up car. Help desk couldn't even issue refund, had to send me to website. Awful. Do better.

Great to work with. Owner and staff very nice. SUV was clean and well maintained. Will definitely…read more rent from them again

I highly recommend renting a car from Cesar! If you just need a reliable, clean car to drive for a…read morewhile, you can't beat Bargain. Cesar rents his cars for a fraction of the price of places like Enterprise. The cars are older, have a few dings but they are reliable cars. i rented last year from him for 6 weeks last year and 6 weeks this year after having some car issues. Cesar is just the nicest man and will work with you. He has various locations to pick up and return cars in the Merrimack Valley. You can pick up in one location and leave it at another location. Cesar has been so good to me. I can't even begin to tell you how kind this man has been to me. Lisa Doran