Unfortunately it's not possible to give zero stars. The car we got had stained upholstery but worked fine. We agreed to return it to the same location in Harvard Square. "DO NOT," the agent warned us, "under any circumstances use the automatic PlatePass to pay tolls." This caused some consternation when we had to go through a toll that was automated. We figured Thrifty would bill us the amount, about $2. A few days later when we went to return the car before going to the airport, a handwritten sign on cardboard informed us that the Harvard Square location was closed (in the middle of a Tuesday) and we would have to go to downtown Boston to return the car. Never mind that we needed to catch a flight. We tried for a while to get in touch with Thrifty central, which proved impossible. Finally we gave up and drove to Boston, dropping the car off with a surly rental person there. The icing on the cake? Getting a $10 bill from Thrifty for going through a toll pass and not using the automatic PlatePass. Never again, Thrifty. Never again. read more

Thrifty Car Rental - Handwritten sign telling you that if you need to pick up or return a car you're out of luck. - Car Rental Near Me - BOSTON, HOTEL, Massachusetts

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I've had to wait for up to 45 min at the Detroit Metro Thrifty/Dollar location a few times in this past year, but at least the line moved and the service agents were friendly. At the San Diego airport location, however, the two agents kept disappearing for more than 15 min at a time with never a word to the long line waiting. One agent never came back. After an hour standing in the same spot in a long line, I went next door to Alamo. If I could give 0 stars, I would. read more

we called yesterday to confirm pick up at 10am. lady was pleasant and said it would be ready. here now for over an hour. no one is in the office. no way to get a hold of anyone. The National service said there was nothing we could do. we confirmed this and now have made hundreds of dollars In reservations for other events. So disappointing read more

The car was fine. My problem was the rental agent when I picked up the car asked me: Do you want the full insurance coverage or the minimum? I have car rental insurance coverage through my credit card so always deny it. I said "the minimum" and was charged $18 per day for the basic insurance. Very misleading and unethical way to do business. I wonder if the rental agents get financial incentives to sell things like insurance. read more

Flight was cancelled and instead of allowing me to cancel my reservation they charged me an additional 50$. I've also reserved ahead and had to wait 2 hrs for an available car so watch out! Total bummer of a company. read more

Got to airport but they said they had no cars. Fifty people left stranded even though they told me guaranteed a 7 passenger vehicle. Costs me 500 dollars in taxis and ubers. No customer service at all. Do not rent from them unreliable!!! read more

When I arrived here via their airport bus which took at least 20 minutes; I thought I was at a car rental company in some third world country. Their restrooms were so filthy as a guy I decided to hold it! The desk person was an idiot, and had a bad attitude. The car was dirty, and I had to put air in all the tires the following day. The person at the desk on return was dumber than the first one, and looked like a homeless person. The driver of the bus to the airport was another jackass that said things not appreciated. The never informed me they take a security deposit over and above prepaying the rental. The location is very far from their misleading web site info. I will admit that even though I never used them before I rented a car through them for price only, but will never again. I would stick to the good ole company's like Hertz, Avis, and Budget for their professionalism, not to save a few dollars again! (This is the Thrifty at/near the airport not in Cambridge) read more

I value companies that care about their customers and demonstrate a willingness to hold themselves accountable when they make a mistake. I don't think Thrifty possesses these qualities and I feel tremendous anger towards them at the moment. After being convinced (against my inner judgement) to buy a pre-paid toll pass which was supposed to cover all of my tolls in advance, I hit the highway and realized that this toll pass didn't even work! I had to pay cash for all the tolls on my way to NYC on top of what I paid for this non-working pre-paid card. Then, Thrifty sent me a $33 "Administration Fee" fine for an automated toll that I missed because of this pre-paid pass not working, I was like wow, really?. Now they are refusing to refund me the cash I spent. I think I am in the right and that Thrifty is not a company to be trusted. read more

TCR, You S-star-star-k. I don't demand much. A nice smile and politeness can make me dish out cash like a rapper in a music video (heck, look at my profile pict). But you, you almost made me cry with your bad service (and I didn't even cry when Wilson was floating away from Tom Hanks). I think your name is right on. You got some of the thriftiest deals out there. But something has to give right? Oh yeah, how about everything else!!! I ordered a non-economy car online for about ~$40 a day w/unlimited mileage. Good deal. When I got to your place (which is freakin hard to find and there are no obvious signs) no one was there to attend me. I waited 5 minutes before your disgruntled employee walked in smelling like smoke and stripper. He was very mean and would not answer my questions. He then gave me the wrong car (an economy car) and yelled at me because I didn't buy insurance (AMEX covers that!!!!). He told me to pick it up at the kiosk upstairs and when I did, there was no kiosk. Was he high and imagining the kiosk? That would explain the smoke smell, but the stripper smell? He then showed up 5 minutes later and told me where the car was, but it was blocked so I had to wait until he moved it. The car was definitely an economy (no automatic windows). The car itself was OK. It accelerated 0 to 60 in like 4 hours. The trunk was very small... couldn't even fit a dead stripper. I would give this place a 1 star, but they get an extra star for being really cheap. read more

Was here in Feb, rented a car to NYC. A gentleman ahead of us refused to take an economy car due to car registration issue. According to the gentlemen, the registration tag is expired but the two ladies behind the counter argued that it's not and it's hassle free from cops. Finally the employee gave in and moved him to another economy car that just got dropped off. Given that was the only economy car left, we had to take the car (or leave it or pay for upgrade). The ladies assured us that the registration is valid and current (according to MA and NYC rules). So we took the car. Half way to NYC, we got pulled over. Cop said the registration is indeed expired. Given that we're holding CA DLs, he let us go after holding us up for 15 minutes. Feeling cheated and mad, we called Thrifty corporate customer service, they said the current registration is indeed expired and it should have MA license plate instead of NY (the car had NY license plate at that time). The Cambridge location employees should know that and stop renting out the car until they got the license plate changed. Customer service suggested us to go to nearest location to get another car or drive straight to NYC and they will take care of tickets in case we get cited. We chose to switch car at Bradley International airport in CT, that added another hour to our trip. Avoid this location if you can or make sure you get everything right before signing their paper. Oh, what's so ironic is, one of the ladies said before we leave, "Why you customers don't trust us, but choose to trust a stranger (she meant the gentleman ahead of us)?" read more

I've got family all across New England and the Mid-Atlantic, and like many loyal Bostonians/Cantabridgians, I don't have a car, so I rent in the city often. And I don't know if the same can be said for the Yelpers who came to Thrifty with such high expectations, because really, the experience here is as good or better than any other rental location I've used. The cons are the same as every single rental facility in Boston: there are often lines and the counter is usually understaffed. The staff aren't always the epitome of good will and cheer. But I've never been mistreated at Thrifty, and they've got some pretty sweet pros. For one, they do seem to have the cheapest daily rates in town. If you're going further than 180 miles round trip in a day (otherwise, Zipcar me up, baby), Thrifty is your cheapest option. It's convenient. Sure, you need to find the secret side entrance in the Harvard Square Hotel, but the cars aren't up a labyrinthine parking garage - they're just up one flight. And, you can take Mt. Auburn all the way to the Mass Pike real easy. Sweet. And the real winning angle? The cars are not lame. We got a brand-new 2010 cherry red Ford Mustang for a week once. Then, a comfy Ford Fusion for a day trip. Considering the atrocities that other rental companies have tried to pawn off on me, das ist wunderbar. So, to all the haters, I understand how frustrating it can be to not get your car the exact minute you want it. But for the price, good luck finding anything better in the Metro Boston area. read more

Thrifty rented us an unsafe car not ready for winter conditions (in Boston. In December.). My partner and I rented a car today in Boston to drive to New Hampshire. We are both comfortable winter drivers. I'm a native Wisconsinite. This car has the worst tires we've ever driven on. It got stuck in *five inches* of snow -- several kind folks helped us get the car out. It slides everywhere. The windshield wipers are not winter ready (umm: Boston). To make matters worse, the windshield constantly fogs up, which has considerably slowed our trip since driving with compromised visibility is unacceptable. Plus, the office in Boston didn't answer (three times!) when we called (during their hours) to tell them that we would (obviously) be late tonight dropping the car off. tl;dr Do. NOT. Rent from this company. I don't care how cheap it is. Your life is not worth a cheap rental car. read more

The inexpensive prices seem like a deal, but it's NOT. I rented a car from them last week. When I went to pick the car up, the computer system was down, so I had to fill out an invoice by hand. I was quoted an amount that matched what I had reserved the car for online, so I gave the representative my credit card number and signed for the rental. Two days later, I went to return the car, and the computer system was still down. I was told by the woman behind the counter that as long as I had filled the tank up with gas, I was free to drop the car off, so I did. Fast forward five days to when the charges are processed on my card. Rather than the one amount that I signed for, I was billed three times, for a total $75 dollars higher than what the receipt I had received said. Upon calling the business, I heard that the computer systems were STILL down, and I was given a number to call with my complaint. The representative that I spoke with was rude and short, and he first claimed that my rental was a no-show, and that was the reason for my charges. After convincing him that I had, in fact, rented a car, his argument changed to the fact that I had to have known that the company had a right to change a price after my card had been processed. I've requested a call back from the company, but I was abruptly told that it takes 72 hours (before I was hung up on). I would NEVER recommend renting from Thrifty Rent A Car. The service is unprofessional and shady, and it's worthwhile to consider ANY OTHER car rental company over this one. read more

I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up. Long story short, do not rent from this company. read more

DO NOT RENT FROM THRIFTY! Many hidden fees with dishonest, deceitful customer service reps. Heavy sales tactic for loss damage waiver. Per AAA booking, a 2nd driver could be added at no extra charge. This was not honored so $13/day charge was declined. Wait time for a reserved car was unacceptable. The car pick up was at 3:29 p.m. with a return time of 10:30 a.m. I called one day later to question the time and was told the return time was 4:29 p.m. The customer service rep was asked more than once to repeat the time because she was difficult to understand. We returned the car at 4:22 unable to speak to a representative to clarify anything, just told a receipt would be emailed. An extra day was charged so I called w/the date, time, phone # and name of person I spoke to. I was put on hold while they supposedly reviewed the tape of the call at my insistance and was then told no time was stated in the call at all and no adjust would be made. This was not true. I would never rent from them or the parent company Hertz again. read more

Thrifty got me into an accident. On the off chance corporate actually cares I won't mention employee names since I don't want anyone to lose their jobs EXECUTIVE SUMMARY Pros -convenient location -accessible by T -Cheap prices -service that tells you what you want to hear (but not what you need to hear) Cons deceptive up sells -high pressure sales/ guilt tactics -conned a kindergarten teacher into an accident I've driven 18 plus years perfect driving record ever since i first got my license until today when i was demanded to move the perfectly parked car from the parking lot below the Thrifty's car rental sign to another. 25% my fault for renting from a business with such reviews and for good naturedly responding to such an insane request and then dinging the side of the upper parking lot that has worn out arrows, poor traffic flow and a do not enter sign on the front of it!) 75% their fault for poor parking design, deceptive high pressure tactics and demanding that i re-park. That never happens at enterprise this location is good if you desperately need a cheap car, like a college student and absolutely positively can't afford anything pricier or you'll cause the family to starve. If you at all can afford the extra $20-$40 of renting somewhere else I would strongly urge you to consider that but only if you value convenience, punctuality and reliability. Like some reviewers had said, I'm very sure you MIGHT get a much better car than you paid for. That 'quality' product however is moot if I am forced into an accident by being told to remove the returned car. To be fair to them, it must be hard all day for the one employee to be out in the hot humid concrete parking lot making min wage and for the other desk employee hearing all us customers whine hour after hour. When i went in and waited for my car reservation.. for instance one traveler asked how long is it to the airport from the rental location. The employee replied :oh it's easy you'll make your flight walk to your right. (end of employee conversation) me: Sir I don't mean to intrude but with three suitcases it might not be so convenient. It's six stops and a change at south station. thirty minutes be an hour tops. when is your flight? traveler: 4 o' clock employee: don't listen to him sir, you'll make your flight easily. me: it's 2:30 now. you'll just make it... but it won't be pretty. traveler :oh really? thanks (Then turns to employee ) I need a ride to the airport then. me: drat, I'm sorry to hear that. That will cost you $15-20 traveler: shrugs Thanks for not giving me the usual run around. gestures at employee. employee:( sighs dials phone ) I need one ride to airport (motions) step outside sir. I'm sure someone will come soon. (same employee that promised everyone a car within five minutes) -- The catch. This is a satellite operation of the airport. Thrifty, doesn't even own their own parking spaces here. it's shared with the harvard hotel Also no thrifty cars are allowed here overnight signs in places stating overnight thrifty cars will be towed at renter's expense..meaning every day their car lot starts EMPTY. You will have to wait for a car to come either from a returnee or from thrifty's corporate site at the airport. Is promptly given to someone else to rent again. With airport carst they can cater to a second niche market of people that don't like or want to deal with airport crud/ travelers that don't know any better or care. I waited more than 90 minutes for my car yesterday. (To be fair I did show up an hour after my designated registration, but the five people in front of me waited just as long if not longer than I did (one person 2 hours with his lady wife from Iceland I think Thirdly, it's a small location with barely enough room for five customers to stand (with luggage) plus two employees and two computers. The employee claimed to have rented fifty cars since that morning. I have no trouble believing that. The downside is that you have no control over what kind of car you are getting because it's first come first served unless you're the highest tier customer or if you're a state insurance adjuster. So I will edit my rating once i get raped by their corporate location for the 'accident' or fender bender I had because they quibbled over the definition of a valid parking spot and forced me to park on a lousy higher level. If they by some miracle or grace of god Thrifty waves the accident 'as-the-employee- promised-but-declined-to-put-in-writing' they will get a higher rating. Remember don't let my review rob you of your hard earned freedom to spend your money here! Just if it helps you let me know or not! I just wish there was a Consumer Reports for Yelp! I'm starting to see elite reviews for businesses I don't trust and I know have a bad local reputation. HELP TO KEEP YELP STRONG AND PURE! read more

Booked car at Logan for recent wedding in NE. great price but when i wanted to turn in early was going to be charged for the whole rental. Opted for the gas refill after it was explained that i would only be charged for what was filled. Left the car with 1/2 a tank and was still charged for the whole tank. Had one toll charge for the tunnel to Logan of $2.95 and was charged an additional $15 administrative fee. this is total BS. read more

It's hard to find the office for this place because it's inside a small hotel lobby. I had no problems with my reservation, and they are cheap. The kind of desultory service left something to be desired, though. read more

I am currently standing in line waiting for my rental car. I have been here 20 min and the line hasn't budged. They have ONE woman processing the paperwork AND getting the cars! As a result they service one customer every 15-20 min. At this rate I would be lucky to get a car today. read more

Can I write two reviews: I have really only rented cars from here and the Enterprise near South bay. This is a tale of Two Cities. The manager DJ I have become to know very well. He gives you world class serivces. generally he got my u-25 charge taken off cause I needed the car for work. That was nice of him! Once he promised he would then said he couldnt after I had rented there upwards to 10 times in the past and I wrote off the place, complained to management and got certificates where I now rent again from there. Hey they always have cars but never the car you originally order, the thing is you then get a free upgrade, once I went for the compact and came out with a 300! Once I went for the compact and came out with a mini van. I even sometimes straight out ask for the upgrade and DJ hooks me up! The other staff there are very good too and everyone is attentive and strives to get things done nice and quick so you can get on the road. They do have funky hours read more

Poor service. I had to fight unfair charges both at pick-up and drop-off. TCR will find any way to nickel-and-dime you! That being said, it was the cheapest rate I could find, and the car was above average (brand new Ford Focus for the "compact" category). I wouldn't go back to this particular location because I dealt with the same .... "unhelpful" (to be polite) person both at pick-up and drop-off. read more

What they quote online is not what you get when time to pick up car, in Nashville. They don't care and when you tell them, they just say do you want the car. Write after done and leave phone number and guess what...yup, no one gets back to you. I heard (don't know forsure), that thrifty merged with Hertz. You think that would make a difference. Won't rent from either of them next time. Not going through all of what happen, like it will make a difference with company. Sad to see how they care about you. Just wrote it off as experience and didn't let it ruin our vacation. Drop off was very nice. read more

I've rented from this Thrifty a few times. I've never had any problems with a car, but the office is closet-sized and understaffed. You probably do not want to go here on a high-demand day, such as right before or after a major holiday. Point of information: their "economy" cars are very, very small. Great for gas mileage. Not so great if you have more than a couple of bags; there's no trunk space. read more

Horrible place. Never using Thrifty again. Car was dirty and smelled like smoke. We had reserved our car for one day and brought it back 20 minutes late. Later we were charged another full day for turning it in late, but nobody told us so when we returned the car. We could have kept the car another 23 hours since they were going to charge us for it anyhow. read more

I rented a car at Thrifty for a Saturday getaway to Cape Cod and this was the first time I rented with this company. Car was ok (reserved compact, go full size); The service was average. What could have made the experience better? The attendant informed me that it's possible to return a car to either the Cambridge location (where I was picking it up from, open business hrs only) or their airport location, which is open 24/7. They never mentioned that their airport location is not really at the Logan airport (where Avis, Hertz, Budget, Enterprise, etc. are) but several miles up the road, in Revere, MA, where their corporate headquarters is. Not pleasant circling all the car rental lots at the terminal twice at midnight and having to ask for help to realize this. Visit their site on a mobile device: no locations listed on their mobile site. Google for it: Says "location permanently closed." and marker way off (definitely not where "40 Lee Burbank Highway, Revere, MA" is)! Thrifty, your marketing/usability dept. has work to do. Why should customers submit google maps correction requests on your behalf? Beware that their site will quote you a lower price, which only increases after you hit the "reserve" button to include different small charges and taxes. I suppose this is a deliberate and common business practice of cheap car rental companies (looking at you Enterprise). Luckily reserving online requires only your name & email. You pay at pickup. Also beware that they might ask you for gas receipt to ensure you filled up in a 10-mi radius. The return attendant in my case didn't bother asking for a receipt (headquarters). The Cambridge attendant was a bit too pushy on trying to sell the supplemental insurances, but otherwise ok. read more

Overbooked, No contact, No Resolution Early October for a long weekend I made a reservation through carrentals.com at this Thrifty Car Rental Cambridge, MA location. When I arrived at the place at the scheduled pick up time (9:30 AM) the clerk at the rental desk informed me that there were no cars available at the location and the earliest that Thrifty could bring one from the airport would be around noon. He did take my cell phone number and promised to call me when a car would be available and I was the second person on his list. I ended up renting from a different company and had to pay a higher price due to the fact that it was a last minute rental and they only had more expensive cars available. In addition to the fact that Thrifty did not honor the reservation I would also complain about the following: 1. Thrifty had my phone number on file since I provided it when I made my reservation. They could have called to informed me that they were overbooked, which would have save me a trip to their location as well as it would give me time to contact other rental agencies from the convenience of my home. They never called me and I had to find another service provider on the go with a rather limited internet access. 2. Even though Thrifty's employee took my number and promised to call when cars would become available, he never did. The company never followed up with me about the experience. read more

Very good service from DJ and the staff at Thrifty. Will continue to rent vehicles from them.

I should have read the reviews on yelp before renting from Thrifty. Well, I was desperately in need of a cheap rental, so a girl did what she had to do. I've been renting cars for the last two months since my car broke down and I was shopping for a new car. Most of my rentals were weekend deals from Enterprise, which were fabulous! Thrifty on the other hand, is a mess! I rented from two locations - Harvard Sq and Waltham and the cars were both filthy! In fact, the Harvard sq rental had such a pungent smell That I drove with my windows down for the two days I had it in freezing January. When I arrived to pick up the car, I was given a compact even though I had paid for an intermediate. The guy who checked me in told me it was the same. Methinks Not! Even the key fob said the car was a Class B - aka, compact! I had to go online to let google show him that B is a compact and C is intermediate. Smh. After he was convinced by google, he reassigned me the stinky rental. This car was filthy, with sticky goo over the controls and the steering wheel. To make things worse, the gas tank was empty!!! Since I was already running late because of the compact car debacle, I drove away and endured the car for two days. Definitely rent thrifty if you're trying to save a few dollars, but I would not recommend it. read more

got the job done. My wild card car was a ford escape.

We rented a car for a weekend away. we opted for the 'wild card' option. We recieved a midsize, it was clean and new. The staff was super friendly and curteous. I would suggest anyone in the area rent from here. its right off the Redline so its easily accessible. I know i'll butcher the womans name, but Adellume (sp??) was very accomadating and professional. I would strongly recommend you try them! A.B. read more

You might be looking into Thrifty Car Rental if your on a budget, but trust me, it's NOT WORTH IT! The lady behind the counter ensured us multiple times that denying their insurance was "pretty risky" considering all the people she just rented cars to that are now out there on the road. Even after denying it multiple times, she kept telling us how risky it would be. We stepped outside for a minute to answer a call, and when we came back in, we were handed our receipt and keys without any other instruction, or confirmation of coverage. In fact, when we came back in, all she said (while typing a message on her cell phone), was that our car was around the corner. After driving for a bit, we noticed that the car was actually quite filthy. The car had a musty odor, the window had goo stuck to it, and the glove box had a bag of melted chocolates in it! On top of that, we had to stop to put air in the tire! When we called to express our displeasure with this experience, they offered us a discount coupon for next time. NO THANKS! read more

booooooooo. horrible, horrible service, which is not okay when you're already paying far too much for a rental car. resentful service is not appreciated. read more

Car was in horrendous shape. Tank wasnt full when I got it...it's much easier to fill up a tank than to leave just a quarter in it! God forbid you need roadside assistance...TOOK HOURS on HOLD (what does that tell you about the quality of their fleet)! That was before I got to speak to someone...it only got worse, much much worse. Consider yourself warned. read more

Made a reservation with Kayak but then when I got to the office they told we I couldn't make a reservation with a debit card and gave NO other options. Woman was RUDE and not helpful. Before she realized I only had a debit car she was harassing me to buy more insurance, their insurance, even though I told her I had insurance from Kayak. When I declined to buy it she started making threats about the HIGH RISK choices I was making and I would have consequences from them. She also took a call while she was checking me in which not made things take longer she was also aggressive and confrontational with the person calling for more information. I wasn't able to rent the car despite my reservation and would NEVER rent from them. Do yourself a favor GO SOMEWHERE ELSE!! Hertz in always great!!! read more

I would never reserve a car from this company again, and would not recommend it at all.I had three days off from my works, I booked a car form carrental.com at Thrifty. First of all when I got there, the car wasn't there, the lady behind the counter told me there isn't any car available and I have to wait for the car to come from the airport and there was a list for all people behind me, who was waiting for cars. My reservation was at 11am, The car was arrived 12pm. There wasn't any one there to clean the car, or check the car. After the next morning when I wanted to start the car, the car didn't start. I called the number that I had on my booklet, the lady over there was so nice and told me there is no problem and they'll send me a new car. But after 5min she called me again and told me the can't do that because I did not pay for route service and they will charge me for $80 to two the car. I told the lady I won't accept this charge and I want to terminate my contract. So she told me they will drop this charge for me and I have to go to the location of Thrifty to give back the keys and terminate the contract. When I went there the lady told me where is the car? And that is my responsibility to bring the car back ( how I can bring the broken car back?). Any way, she told me that they can terminate my contract because the car wasn't there, they have to see it first and the car was new, it was my fault that it is broken, .... And it seemed that there is a lot disconnection between the thrifty.com and the Cambridge location. Any way I wait till 4pm there, the car didn't come there and the lady told me that they want to close and I should leave and come back tomorrow. I ended up lost whole my Sunday and made a new reservation with ZIpcar. I should've read the review of Thrifty and then made a reservation. Other than these all extra charges that I paid for this reservation, Thrifty company ruined my time and weekend and I am so disappointed with this company and would never do business with them nor recommend it to anyone. read more

The only advantages of renting from this place are the convenient location and low price. I rented a car for a day recently and was surprised to see that it was splattered with mud and the rear windshield was so dirty, I could hardly see out of it. The inside of the car was clean enough, but all the seats were stained. I was read the usual riot act about returning the car with a full gas tank, but the car's tank was not full when I rented it! Unfortunately, I did not notice that until I was driving away. When I returned the car (with a full tank), I mentioned it to the clerk who said, "Oh, yes, I know it was not full - we'll send you a coupon". So, I saved money on the car, but then had to pay extra to fill up with gas I did not use! If you want to rent a car, think seriously about Enterprise instead of Thrifty. Less convenient, but much better quality. read more

All my experiences with Thrifty Harvard Square have been great. The cars are in great condition, a nice lady who works there is very helpful, and I found the price is less than other rental coms. read more

Rented a car at the Cambridge site. Never again. The car was filthy. I had to stop at a drug store to buy wipes to wash off the stickiness on the steering wheel which was totally gross. I could barely see out of the windows and the carpets were full of dirt and sand. And it smelled. DJ (with the greasiest hair I've ever seen) barely spoke to me except to sell me the EZ Pass option which he said was $10. He didn't say it was $10/day so I was in for a shock when I returned the car. Total rip-off. I will never rent with Thrifty again. read more

It would be zero if I could. The low prices are deceptive. They push all sorts of up sells on you, had insurance from orbitz, they try to convince you that's not enough, try to push easy pass on you saying most highways now don't accept cash( not true) , tell you if you get a scratch they'll charge you not only for the scratch but for rental when it's in for repair etc.. Horrible .. Id walk on my knees before renting from these knuckleheads again.. The ceo must be an idiot to promote these tactics ... read more

Car was fine- they either stole or threw away a pair of shorts I had left in the car- I knew exactly where I left them, on the back panel above the back seat, but when I called back an hour after realizing I had left them there, they said that there was nothing left in the car. OOPS- sorry but that was a bald-faced lie. Not people you want to deal with. read more