DO NOT USE THIS BUSINESS. They are a total ripoff. They do everything possible to delay your…read moreability to pick up your car. They refused to take my credit card after my son lost his temper, they kicked us out of the office. When we came back the next day, they charged us 3 days of storage after having the car for under 36 hours. If your car gets there at 11.59pm, they charge you for that calendar day. They are rude and insulting on the phone because they know they have you by the short hairs. If you are in an accident, DO NOT let the police call you a tow because they will call this grifter company. Call AAA or anyone else if you can. Also, this operation is owned by the same people who own "lifesaver tow" in Felton so do not use them either. They have a contract with the local police who should be ashamed of themselves for elevating these thieves into a position of power over people who are already dealing with a bad situation.

Damaged the car! Our…read morecar was towed because, despite the registration being paid, we haven't received the tags, all of which can be verified by the DMV website. So, a $265 ticket to be disputed. Thanks Meter Maid Jessica Goode! Enter Autocare "Lifesaver" Towing, with it's lucrative and exclusive partnership with the Santa Cruz Police Department. Our gripe with "Lifesaver" is this: They're beyond rude on the phone. They have rules in place that make it extremely difficult to release your car: "Lifesaver" can't release the car to anyone but the registered owner (their own rule; this is not the law). In our case the registered owner is out of town. So "Lifesaver" here says, rudely, we will send you an Absentee Authorization that the registered owner must get notarized. Oh, and it's $150/night for every day you don't pick it up. Oh, and YOU MUST MAIL THE NOTARIZED FORM VIA SNAIL MAIL BEFORE WE WILL ALLOW A DIFFERENT PERSON TO PICK UP THE CAR. Oh, and we will wait until the end of the day to send you the form to be notarized so that's another $150 for us. Also, $150/night for the days it takes for the mail to get to us and for us to bother opening it. "Lifesaver" doesn't have a fax machine. "Lifesaver" doesn't use e-signatures. One can only conclude that "Lifesaver" finds snail mail to be far more lucrative. Thanks "Lifesaver." You're super duper! "Lifesaver" will hold on to your car with every little trick in the book, and on Day 3, they begin preparing Lien paperwork, which will add another $250, just in case you don't pick up the car and pay their usury within 30 days. Here, they depart from their normally slo-mo, old-timey snail mail ways, and get right to it. Incidentally, the owner, operating in Watsonville and Santa Cruz, California, is Kelvin Ramer. He serves as the President of KJRB Inc., the parent company of Auto Care Lifesaver Towing . His wife, Janette Ramer, is the Chief Financial Officer of the company. If they're rich, and I suspect they are, they've gotten there by grifting every dime they can out of honest hardworking people. I'm putting this here because when I asked the person I spoke to at "Lifesaver," who owned the company, his response was, "He doesn't like us to give out that information." Yeah, I'll bet he doesn't. Additionally, Kelvin Ramer is known in the monster truck community as a driver and sponsor. Auto Care Towing sponsors the Living the Dream Race Team trucks . We will be filing a consumer complaint with the Santa Cruz District Attorney as anyone else reading this who's had similar issues should. This is, as I said, a shameful business run by grifters. If the DMV is slow renewing your registration, CSO Jessica Goode of Santa Cruz as well as Mr. and Mrs. Ramer figure you might as well be a criminal. Thanks guys. Keep Making America Great!

My motorcycle broke down on what couldn't have been a worse possible day and so I pulled out my…read more"trusty" AAA card and proceeded with that circus of automation and tail chasing until I could get on the phone with a "real person" who apparently just reads everything from a script. Nevertheless, I continued with the call against my better judgement. when they told me estimated time was 2.5 hours and I proceeded to ask if there was any way to get a better idea(like maybe calling the tow company and just asking?) they just continued to regurgitate the same scripted information... waste of time... so I thought screw it. I looked online and the closest tow company was Dogherras. It was after office hours for them but I tried my luck anyways. A gentleman answered the phone, quoted me the cost of recovery and told me he could be there in about 30 mins. PERFECT, LETS ROLL! He actually showed up in about 15 mins, was very friendly, loaded up my bike and we headed on down the road. I would highly recommend Dogherras towing to anybody in the Santa Cruz area that needs a recovery. Friendly, professional, and reasonably priced.

Our car got stolen; We're a poor family. These are the two main points of this story…read more Our car was stolen and subsequently recovered by the police who (unfortunately) chose Dogherras' to tow it to their yard. Dogherras' called us and left a message, which we got and returned the following morning. In the phone call, they explained that since we did not get back to them the same day, they were charging us $440 for the towing and the stay at their yard! $440 is a lot of money for a simple tow and one night in a yard. We did not have the money to pay this, and explained that. We asked if there were any ways to mitigate the payment or to spread it out, and were told no. We were told to "take responsibility for our car", as if we had some responsibility in it getting stolen. He claimed he was "a businessman", and needed to make a living (if his business is so bad that $440 will make or break his finances, then that is not my problem). He then said there was nothing he could do for us, but that he would happily sell it for scrap if we took too long. Also, the payments increase every day that our car remains there until he does! So, we, like others, have fallen into the trap made only to take advantage of and extort money from poor people in a bind. We were forced to pay the charge (and not pay the family bills). I have no idea how towing the car from Portola to 17th, then storing it for one night equals $440. Even in their pricing list in the shop showed it would not have been that much. Still, they were unwavering, so we paid and left. So after dealing with having our car stolen once, it's been stolen twice. The first by some loser vagrant who wanted a joy ride, the second by a heartless "businessman" who needs money so badly he's willing to hold our family car hostage in his barbed-wire security lot until we find a way to come up with the money. STEER CLEAR OF THIS BUSINESS! I am not the first reviewer to make claims like this, and I doubt I will be the last. It's a real shame that our police do business with these people.

Had old coraded battery cables which keep it from starting one morning Driver showed up cleaned…read morethem for me and jump started it I haven't had a problem since The best part was they showed up 45 min. early from when AAA gave me the initial time

I recently had the misfortune of having some serious car issues. I needed a tow and called Extreme…read moreTowing. The woman that took my call was professional, knowledgeable and friendly. She provided me a wealth of information that saved me money. When the driver arrived, he too was professional and very knowledgeable. This experience could not have gone any better.

Great customer service by Jacob on a AAA call. I picked up a nail in my tread on the way to work…read moreand was down about 10 pounds of air when I saw my Ford app. Luckily I was parked at work when I saw it. Dispatch gave me a call and let me know that Jacob was on the way. Process was a breeze.

We had a battery problem with our 2023 van and we live in a rural part of the Santa Cruz mtns. AAA…read moresent Kendrick of Rossi towing up and he spent considerable time testing and jump starting. When he got it started he stayed to make sure it didn't die. I wanted to drive it to help charge the battery more but discovered that my rear camera was not working. Kendrick tested the fuses and found the broken one. He looked for spares in my fuse box (none) and grabbed the right amp fuse from his truck but it was the wrong size. He came back the next day on his own and gave me a small box of fuses and stayed to make sure the camera was working and there we no other issues. He did so much beyond expectations!

They arrived when they said they would, the mechanic was very nice and took care of the work…read morequickly and professionally. Very satisfied.

The worst service ever. Needed roadside service for a tow because car broke down. USAA contracted…read morewith Xpress Towing who initially quoted 30-60 minute response. Three hours later, no show and just canceled without any call or reason. Left me stuck on the side of the road for over three hours.

My daughter and I were so relieved when this company responded. I was scared and didn't know what…read moreto do with my car stuck, blocking traffic. They reassured me that they were coming, checking on status, offering information. I felt so much better. Fortunately good samaritans (human angels) gave my car the push off the center island of the busy road... and I drove away. It was truly a beautiful miracle. Thank you everyone.

I had a flat tire and triple AAA wouldn't be available to the next morning. I looked at other…read moreroadside assistance options and Adrian came to my rescue within 20 minutes. He was a life saver close to midnight... very professional and quick!

My name is Mateo and had to have my mazdaspeed3 towed from Santa Cruz to Gilroy. I've done business…read morewith these gentleman before and have had nothing but great experiences. This time around we had a little bit of an incident with my car (wont get too in depth about it) but bottom line is I felt somewhat responsible for the catastrophe that happened. Another driver had to be called because the car had to be taken on a flat bed. The two gentlemen that helped me had every right to be frustrated but remained very patient with me and thanked me for being chill about the situation. They could've easily charged me more for the time and effort they had to put to make sure the car gets to my property safely. Well they didn't. They were very friendly and helpful to me and my father. If you're reading this Mark give these guys a raise! One of them is named Erick, unfortunately I forgot the name of the other gentleman but you'll know who I'm talking about after reading this. Thanks once again guys, cheers!

My car got towed while visiting my active duty military sister. (I haven't seen her in over a…read moreyear). We left my car in the parking lot too long as we took her car to get lunch. Came back and it was gone! The owners were very respectful and everyone was helpful when locating my car. Thanks again!

I hit a median while I was driving doorDash at night and trying to contact a customer big mistake…read morelong story. Don't drive distracted, ha ha destroyed my tire made a huge dent in my rim. Independent tires was able to fix the rim and give me two decent used tires for a great price better than anyone else in town.

Quality work, excellent work and fast. I just got my…read morehusbands truck refurbished/ painted etc, but the shop did not do rim refurbishment, well Independant tires does steel truck rims and they look like new! Got the referral from another tire shop and boy did they deliver. Rims repainted, rebalanced, and alignment for a fantastic price. I highly recommend them, Spanish/English speaking folks, I had zero issue explaining what I wanted, and got a super job.