1. Electrify America

    1. Electrify America

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    Los Gatos, CA

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    Electrify America

    4.0 (2 reviews)

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    ChargePoint - Inside panel

    ChargePoint

    (136 reviews)

    ChargePoint is everywhere in the Bay Area, and that's unfortunate. My company uses them for their…read moreon-site chargers to manage the queuing system, and it has more bugs than a bait store. The charging stations appear to have flakey cellular connections that are often out of sync with the back-end systems. Frequently, they'll just stop charging, and then you find yourself kicked out of the queue with no hope of getting another charger by the end of the day. I'm glad I have a long-range vehicle, but I feel for the poor folks who count on getting that charge to get home. But, honestly, all the software bugs don't even compare to how neutered the support department is in their ability to do anything corrective. If you report a software bug, they'll "pass it along to the station owner" (i.e., support doesn't actually read your message). Today, I broke down and actually called someone when my station stopped charging after about ten minutes. She was "diagnosing" my problem before I even told her what station I was at (i.e., reading from a script). And when she finally did look up where I was, saw charging had stopped and I'd been kicked out of the queue, the best she could say was, "sorry, we know the software has issues." When I said, "yeah, and I've reported them multiple times," she said, "oh, that's tech support. I'm driver support." As for getting me back in the queue? Nope. Driver "support" doesn't really do much more than offer a shoulder to cry on. I have no idea what ChargePoint actually supports aside from its bottom line. I can only hope someone will step in and fill the void that ChargePoint continues to leave in one of the most EV-dense markets in the nation.

    Tried to use two chargers at Long Beach Mercedes, both didn't work. There were cobwebs on the…read morecords, So you don't even maintain your chargers.

    EV Charger Expert - Charger installed

    EV Charger Expert

    (253 reviews)

    East Oakland

    Needed to install a charger for a new EV, and was told by two electricians that I required more…read morerobust service, that is, a new panel, that would cost anywhere from $6 to $8 thousand, which took some of the joy of not paying $5.50 a gallon. EV Charger Expert proposed installing a smart plug that would monitor demand, and should demand overtax the existing service, throttle back demand from the car charger. That cost $1550 plus a $600 smart plug. The work was done quickly and it worked for Night One. I'm happy.

    It has been close to two months since the installation and one month since the city inspection, so…read moreI feel ready to give a fair review. I needed to install my own Emporia Pro charger with a load balancer and wanted to get it done quickly and with a permit. I reached out to EV Charger Expert. I communicated with two people from the company: Kirill, the sales manager, and Erin, the electrician/installer. **The Good** Kirill is very prompt and responsive. He always answers the phone and is willing to discuss the details. He clearly knows the intricacies of EV charger installations, even in more complex situations. He was able to schedule the installation very quickly, and the work was completed on time. The city inspection was done one month later and passed without any issues. So, my primary goal was achieved: I had my charger installed, permitted, and running ASAP. **The Bad** The cost of the installation was fairly high. I paid $2,450 for installation, materials, and the permit. Since I provided my own charger, I believe the labor and other installation costs represented the majority of that amount. For this price, I expected a very high-quality job. Erin installed and set up everything within one day. Two relatively minor problems occurred. If the company had handled these issues better, I would have given them four or even five stars. **1. The load balancer antenna** My charger includes a load balancer with a small antenna. The antenna is supposed to stick out from the metal subpanel so that it can receive a Wi-Fi signal. After the installation, the antenna was hanging through a large round hole in the subpanel. It looked unfinished and, in my opinion, was both unattractive and potentially unsafe. I could not convince the installer to cover the opening, so I had to do it myself. I made a trip to Home Depot, spent about $10 on parts, and made a simple cover myself. The antenna is now secure and the opening is properly covered. Please see the before-and-after pictures. **2. Stripped subpanel screw** During the installation, one of the four screws holding the subpanel door was stripped. I considered this a safety issue. I notified both the installer and the sales manager by SMS that evening, as soon as I noticed it. The installer called me back two days later and, to put it mildly, was quite rude. He told me that it was not an emergency and that they would take care of it on the day of the inspection. On the day of the inspection, Kirill did not have the appropriate replacement hardware. I suggested using a tap and a slightly larger screw to repair the stripped hole, but he declined. Once again, I had to make a trip to a hardware store, purchase a set of taps and screws, and repair it myself. To be fair, Kirill reimbursed me $30 for the cost of the screws and taps. In total, I made several trips to a hardware store and spent several hours fixing issues that I believe should have been addressed by the installer. **Overall** The installation was completed quickly, on schedule, and passed the city inspection without any problems. Kirill was also very responsive throughout the process. However, given the high price, I expected better attention to detail and better handling of the two relatively minor issues that came up. Neither problem was particularly difficult or expensive to fix, but in both cases, I ultimately had to resolve the issue myself. For me, the installation achieved its main objective, but the quality of the finishing work and the way the problems were handled left something to be desired. For these reasons, I am giving EV Charger Expert three stars.

    Electrify America - evchargingstations - Updated September 2026

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