Atlantis is usually my top choice for restaurants, rooms, and gaming. However, because of their…read moreexcellent service and popularity, it can be difficult to get last-minute reservations -- so definitely plan ahead if you have the opportunity. We ordered late-night room service and Juan was very pleasant and personable. The food was pretty good, especially for the time of morning. The newly upgraded rooms are also very nice and made the stay even better. Highly recommend staying here if you're visiting the area!

I will say that the spa and all the treatment rooms are absolutely beautiful and have a great…read moreambience. The only downfall would be just how small it was. Based of the pictures I had seen while doing my research I was shocked to see how small the steam showers, the hot tubs and shared areas were. My Bestie and I went for my birthday which was on a Thursday, while we were waiting for our massage we tried to wait in the waiting area except there was no place to sit or stand. My favorite parts were the massage and the hot tubs were beautiful, it's like you're floating in the sky surrounded by greenery with a full view of the sky through the glass top!! Also, you get a local's discount Monday - Thursday as a local for all services (I'm pretty sure all)

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Here's an update…read more Grand Sierra Resort - Frustrating Stay Despite Being a Loyal Guest / 5 I have been coming to the Grand Sierra Resort annually for years -- once for my grandson's basketball tournament at the convention center, and again each July for a golf tournament. I consider myself a loyal, returning guest, which made this past weekend's experience all the more disappointing. When I checked in, the receptionist was genuinely kind and helpful -- a real bright spot. She offered me a room upgrade for $45 more per night and assured me she could place me on the same floor as my son, just down the hallway. I was excited. However, she then said she needed her manager's approval. The manager came over, barely acknowledged me, and flatly said no -- apparently reserving those rooms for other purposes. The receptionist apologized, but the damage was done. For a guest who returns here every year, that interaction felt dismissive and discouraging. The receptionist herself was wonderful, but the manager's handling of the situation left me feeling like my loyalty meant nothing. Later that evening around 8:30 PM, we headed back up to our room on the seventh floor and discovered that only one of the three elevators was operational. What followed was a 20-minute wait just to get on an elevator, packed in with other frustrated guests -- on a Saturday night, no less. Beyond the inconvenience, I couldn't help but think about what could happen in an emergency with two elevators out of service. That is a serious safety concern that management needs to address immediately. Outside of these issues, the rest of the stay was business as usual and accommodating. But given my history with this property, I expect better -- and loyal guests deserve better. I hope the Grand Sierra takes this feedback seriously before my next visit.

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

My husband and I met his friends here Sunday night. We will never go back. We were gambling for 2…read morehours never saw a cocktail waitress. So I went to the bar with my ticket from machines to get us 2 waters. She wanted $7.50 each bottle for an 8 ounce bottle of water! That's highway robbery. The bartender informed very rudely if I wanted a free one I needed to ask a cocktail waitress. Walked back to my husband and finally saw a waitress. When I asked her (she was literally standing right by my husband) she informed me she's not my waitress she would send her over. A half hour went by. Still no one. We said bye to his friends left there and went to Atlantis. Promptly served when we walked in and water - it was free. We won't be back, nor will we recommend the Peppermill to anyone. Poor service Rude employees Lack of supervision Bad customer relations Expensive water (more than gasoline)

We stayed here one night before flying home from the Reno airport. The lobby was clean and had…read moreplenty of space for seating. The room was spacious and I really enjoyed the layout. Our window faced the busy street but we didn't hear much noise from the 3rd floor. I slept very comfortably on the bed and found both the couch and the desk chair to be comfortable as well. Breakfast was a really treat. I appreciated the egg item of the day which was a bacon egg and cheese sandwich that was really quite cook with freshly made egg to order eggs. The breakfast space also had easy grab and go items like granola bars and fruit cocktail. We were at the airport in no time. My only grumble may have been that the walk between the parking and the hotel wasn't covered. We had a cold rain falling and I wish the short walk had a roof of some sort. Not a need, just a want. I'd definitely stay here again. There are lots of restaurants within walking distance that I'd want to try.

Staying in a suite tonight. Called 3 times for extra pillows. Never showed up. Disappointing…read morethis day and age to say the least. SMH It's almost 1 am and I'm not happy.

Great to go spot!…read more Ordered from this place to take back to my hotel room. First off the Pineapple curry fried rice is legit. I implore you not to skip it unless you are one of those people that don't like pineapple. We also ordered the chow fun and pho. The chow fun was great and they catered it to our order without any bra sprouts or green onions (you heard that right.) The pho is the only alright thing and it's hard to say if it was because we ordered it to go or the price to taste wasn't there. Although we didn't dine in, I really loved the vibe of this place in the middle of the casino but still quite classy and modern. The service provided was quick and the staff seemed to be very attentive. Definitely worth checking out if you are looking for asian fare at Atlantis!

Service: 3 (empty water glasses for 10+ minutes) Speed of…read morefood to table: 2 Food taste: 1 (bland, bland, bland) Ambiance for lunch time: 3.5 I wanted to love this place. Unfortunately, it's not not good. There are far better Chinese/Asian places in Reno, and that's saying a lot!

Dance show was precisely sick with a bunch of gay dudes and…read moresultry lesbians. Electronic dance pop hip hop music was live and they were performing ultra provacative. Totally worth watching and definitely visiting again eventually!

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay…read more(Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed they had King rooms available Tuesday and Wednesday, but because of the Thursday overbooking, they couldn't honor the reservation for any of the nights. So even though I booked months in advance and had already arrived, I was effectively bumped in favor of guests who hadn't even checked in yet. To make matters worse, only 2 out of 5 elevators were working the entire stay, which led to long waits (up to 20 minutes to get down in the morning) and added frustration. After the fact, I looked through other reviews and saw that this seems to be an ongoing issue, not a one-off situation. Between the reservation not being honored and the operational problems, it was a pretty disappointing experience overall. Skip this place.

Great company to work with. Ben is extremely talented and helpful. Ben installed a new outlet for…read moreme and also a chandelier. Very good value for the services I received. Wouldn't hesitate to call Ben again for more work and to recommend him to others.

Ben did a great job installing my Tesla Universal Connector! He showed up on time, did very nice…read morework with the conduit, and perfectly installed the charger where I wanted it. Even better, he didn't leave a mess of drywall dust and stripped insulation--I've never had an electrician clean-up after himself like Ben did. Very impressive and highly recommended!

Great assortment and selection of good quality food. The prime rib is amazing!! Lots of great…read moreseafood choices especially the snow crab legs. It's a customer favorite. The servers are friendly and helpful. The wait to get in is long. Just be prepared to wait about 30 minutes or more before you are seated.

This is a consistently great local hotspot, and the event buffet service it offers is pretty…read moreoutstanding for the price. The special Father's Day menu is outstanding in terms of variety and quality of items, such as king crab, snow crab, prime rib and crab cakes that are highly recommended. The service is still quick and effective, even during busy holiday periods, thanks to the high speed lines and quick food restocking. Their unique event buffet options are a recommended choice at this venue which has an exceptionally beautiful interior design and comfortable spacious seating.

I've been hearing about this place for yearssss It's hard…read morenot to call it "Napa Bistro" because that just seems easier to say but no matter what you call it- they have the best happy hour I've seen in ages. The bar gets full while the restaurant is simultaneously packed so come early and be patient. Yep- there is a wit for the bar happy hour- It's THAT good. At my age, I skip the drinks but the food was incredible. We tried meatballs, mushroom flatbread, and ahi tuna and ribs - super good!!

The most popular happy hour in town continues its streak by offering upscale food and cocktails at…read morea reasonable price. I was a big fan of the wild mushroom pizza, the earthy goodness of the mushrooms on melted cheese is a winner for me every time. The calamari was perfectly crisp and chewy, and the sauce they serve with it is heavenly. We ordered a round (or two) of specialty cocktails to try: - Lavender Lemonade Martini - this was my favorite, perfect balance of sweet and tart. - Cotton Candy Martini - this was the prettiest and most fun to experience as it's served with a side of actual cotton candy that you stir into the drink. The kid in you will enjoy this very much! - Rose Martini - very solid and well-balanced flavors, it has a light and sweet rose flavor without being overwhelmingly floral.