I took my car in yesterday 9/25/2023 without an appointment since my previous problem wasn't resolved. The service advisor Sierra who helped me with my issue was outstanding. She was professional & courteous called one of the service tech "Alvin" to take a look at my car He informed me that he can resolve the issue & he did within an hour This was far the best customer service I've experience at Vallejo Tesla. The two individuals went out of their way to assist me. I'm so grateful for their efforts . read more

I m completely disappointed and frustrated about the Tesla service department at this Vallejo location. I picked up my car on 6/11 via contactless delivery and we have been told to request service if we found problems with the car. When we got home and we found there was a few scratches on the side door trim and the bumper. We scheduled the appt for the service on 6/16 to take the car in. 6/15 we got a message saying they have to order the part which was understandable and appointment was pushed back for a week. I scheduled the appointment on my next convenience day 6/30 (further than the day Tesla picked for us) because I needed to have my finance to request a day off so we could dropped off the car. We also found that the horn of the car was not working so I messaged the service department on 6/20. 6/28 4:55pm (5 mins before they closed) we got a phone call saying if we dropped off the car on 6/30, we won't be able to pick it up until after 7/6 since they were back up and over booked. I went into the store on 6/29 to try to understand what's going on since we took a day off, planning on dropping the car to have it taking care of. We also have plan for the independent weekends and they were going to keep my car for the long weekends? I spoke to the lady over there who was not helpful. She said I could reschedule to go back next week when they have full staffs (so they let customers booked appointments when they were short staffs, definitely showed how unorganized this place was and the management team didn't know what they do when it comes down to planning) Fast forward, I didn't drop off the car on 6/30 since there was no point to let the car sit there and they were not going to work on it until 7/6. So I rescheduled my appointment to 7/8. Today (7/6) I got a message saying the service appointment is waiting for a part and push my appointment to 7/15? So apparently they have the part on 6/30 if I was willing to let them keep my car for 6 days but the part is not there this week all in a sudden. Consider they don't even call us this time. Just left a message to our Tesla phone app and push our appt to another day. I hope Tesla knows people have a job and not like we can take a day off anytime we want. I believe Tesla can do a better job than this, but not changing the story each week. The horn of the car is not functioning is considered as safety issue and concern. read more

Tesla - My original appointment was 6/16, and today is 7/6 and Tesla said waiting for part. Story kept changing... - Car Dealers Near Me - Vallejo, California

A week ago, me and my wife scheduled our demo in this location. Daniel is the advisor that great us when we enter the front door and assist us in the process drive testing multiple vehicle. He explained the details for each and every car that we test. We learn a lot about the different models and give us the idea which car will fit our needs. After the drive testing, Daniel made sure that we understand the process of getting a vehicle which is totally different from other car dealerships. It is really amazing that we are very relax and comfortable during the approval process of our vehicle loan. While waiting for the result, Hessy and Albert entertained us about tesla technology and other things. This 3 guys are very hospitable specially my wife is pregnant. They made sure my wife is entertained and relax. Albert made sure we understand the process of delivery day and answered all our questions. I definitely recommend this location to my friends and family and I look forward to meet more good works like Daniel, Hessy and albert for my future vehicle purchase. read more

Tesla - Our new model Y long range all wheel drive - Car Dealers Near Me - Vallejo, California

My vehicle '21 M3 LR had an alignment issue, was pulling to the left, it wasn't the tires, I just got brand new tires and still the same issue - pulling to the left, so needed to bring this in for alignment. Scheduling on the app was a breeze, I had to reschedule a few times, but it was quick and easy - I've heard so many horror stories with the Tesla service centers so was very apprehensive. Glad I want to Vallejo - the drop-off was super easy, like at other dealerships, they have a service lane and you click on your app you are ready to drop off and the service agent (Sierra) greeted me and knew what I was coming in for - first she said I was just down for an alignment check, but I quickly said it needed an alignment as it was pulling to the left. Sierra modified the service estimate ($275 for an alignment is a bit pricey) and provided me an estimate on when the car would be done (2 hours) and showed me to the waiting area. The waiting area was clean, spacious and had goodies such as coffee and snacks. I think one advantage is that I went during a Sunday right before Xmas so not a lot of people were there, everyone was busy with Xmas - worked out great! So, from drop off to when the car was ready it only took about one hour. I did check on progress on the app before Sierra was able to notify me that the service was done and I just checked-in with her where she confirmed the vehicle was ready and walked me out to review what was performed and to see if I had any questions. I paid the invoice on the app via Apple Pay and I was off - easy peasy. Will definitely go to this service center in the future! read more

I just made a purchase of a model Y from Tesla Vallejo, Bikash was the person helping me to placed an order, and answered all my questions, it was very helpful and professional, I highly recommend anyone to go meet with him and to place an order, Tesla is a wonderful car, Thank You. read more

I purchased a 2023 Model Y on 12/23/2022. On 1/13/2023 I put in a complaint about the missing Ultrasonic Sensors! I was not made aware that these safety features would be missing from my car. I feel that the vehicle lacks important safety features found on almost all new cars and one that is expected from Tesla! I never heard back from Tesla nor was I able to get ahold of anyone there. I tried to contact the Salesperson, Tom, on two occasions through text messages but my texts were never returned. I recall that Tom was arrogant and condescending when I dealt with him. I never felt valued as a customer. I wish I had walked away like my wife wanted me to, I would have had $13K extra in my bank account!. read more

The Vallejo Tesla Service Center is awesome! I got that scary horrible notice that our 12 volt battery was dying. Local auto service people do not want to deal with a Tesla so my husband drove while I entered a request for immediate service on the app. When we drove up to the service center, they were waiting for us and already had all our car info pulled up. We were thankful to learn that replacing the 12 volt battery was still under warranty so no charge. Our technicians were Reidon and Donell (apologies if I misspelled your names!) and they were thorough and fast. They even took care of a pesky recall regarding the rear camera. Totally recommend our Vallejo Tesla Service Center!! We were taken care of and treated well by all the staff! read more

Tesla - Lobby area between service and sales. - Car Dealers Near Me - Vallejo, California

My experience here was really terrible. I made an appointment specifically to get new keys (Tesla has those silly little plastic matchbox keys that get lost and destroyed constantly). Because I need to make the trek all the way to Vallejo (25 miles for me) I also scheduled some additional maintenance (about $800 or so worth). I showed up ten minutes early to my appointment and was the only customer there. I was informed that my key replacement was not on my order, ok but not my fault. I was then informed that they don't have the keys and that they are back ordered and that there was no information guess or any kind of timeline when I might be able to get a key. Like never. I let them know that this doesn't work for me and that they need to give me more information. I was told no (basically gfy). I then asked for a loaner or rental car for the day and was first told that only multi day appointments qualify and then was told they didn't have any cars available (the lot where they keep the loaners was full). Out of utter annoyance and knowing I would be a marooned in the middle of know where I cancelled all the service. A somewhat reasonable manager then came out and let me know if he could put me on the schedule for new keys and that way when they eventually came in I would be on the waiting list. This was reasonable and it was nice to have someone who at least cared a little. But still generally I call BS on the whole operation. My car was luxury priced (over 100k) at least they could give you a loaner at the service or arrange for a rental (I don't mind paying). The attitude here was DMV like and that's too bad. I think the management should invest in some customer service training. read more

I'm just going to get straight to the facts and this review rating does not directly reflect the service greeters involved. So I made an appointment to get some wheel abrasion repaired ( pictures of damage were included) thru the app which is the most convenient way to do if all the stars align and the parties involved do what they are supposed to do. The appointment was made on Oct 28 and scheduled for Nov 7, Monday( you will see the relevance shortly). I was given one of many reminders for the appointment date which I changed my schedule around in order to be at this appointment. I then get a message from my service advisor on Nov 5 asking if I would like to reschedule my appointment for Nov 8 because the wheel refinish specialist only works on Tuesday and Friday ? And I'm thinking to myself, "No, after I've changed my schedule at the time of appointment confirmation to be there." And how do you make an original appointment for a customer for a day that the wheel specialist does not work? After bringing up several points to the inconvenience it was and not providing a loaner car, I agreed to the change ( needed it done so the ball was in there court). Fast forward to the day of appointment. I show up on time to find out that the wheel specialist did not even show up to work! I stay cool, calm, collected as the service greeter tells me this. I don't remember his name ( Daniel I think) but he was cool and even went as far to get approval from a manager to compensate me for the inconvenience( so he gets 5 stars). He also rescheduled the appointment for Nov 18 Friday and guaranteed wheel specialist would be there! So once again I pull up to my appointment on Nov 18, on time and once again I was told the wheel specialist guy not in but the service greeter (Andrew) was going to attempt to contact him. After several minutes of attempting to contact him the greeter returned with no good news. He said he would continue to try to contact him and would give me a call to let me know the next steps or outcome of it all. So I'm now home waiting...... TO BE CONTINUED Previously on Tesla repair services.... So 3-4 hours later I decide to contact the service greeter and I'm told to come back now, they have another company/vendor to make the repair. I come down and wait behind a closed off service area! I get a phone call after waiting again for someone to open the gate at the same time that I was calling Tesla. It's the service greeter telling me to pull to the back lot to have my car wheel repaired. As I said the greeters have been very pleasant to deal with so I don't fault them for my experience but management and above could have resolved this issue in a much better way. Needless to say my wheel was repaired in 30 minutes or so which was another plus. Overall a complimentary charge could have been added to ease the difficult experience. Take it for what it's worth Tesla owners and those considering purchasing a Tesla. read more

Tesla - Car Dealers Near Me - Vallejo, California

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Toby was amazing . Scheduled me for appoiment and got me in and out in less than an hour.

Took my Tesla Y for a roof glass repair and although the communication wasn't great the customer service afterwards was top notch! These people know how to take care of their customers! Thank you! read more

Bikash Jai Gautam, Was very helpful and assisted me in located the exact Vehicle I was looking for and interested in which was a Telsa Cyber truck foundation series. Another online Rep informed me that they were sold out and no longer available, Bikash found me at least 7 that were available within my location preference. He took the time to go over all my question and the specific features and was also knowledgeable in the vehicle specs.. He provided great customer service and I will recommend him to family and friends, a Scholar and a gentleman.... read more

Great customer service. Smooth process. Toby, Andrew, and Zamora are all great assets to the Tesla brand. Keep up the great teamwork!

Appointments should mean something; must be Latin time! No consideration or awareness of time. We had to keep pestering. We had to wait an hour and twenty minutes past our SCHEDULED appointment time. Five different people eventually helped us. It's a bunch of teenagers playing dealership. Not any way to run a business. Never again. Horrible. read more

I would give zero stars if that was an option. I bought my Tesla model 3 brand new from this dealership. As soon as a representative walks me over to my brand new Tesla there were multiple ants crawling out if the frunk and the creases of the car. When I pointed this out to the representative he proceeded to tell me that he will walk me through the interior features of the vehicle and did not even acknowledge the ants. I then had to tell him that I refuse to get in the vehicle until the car was cleaned. Approximately 30 minutes later my car finally comes out but I noticed black fingerprints on multiple areas of the interior ceiling of the car once I drive it off the lot. Due to my schedule, I had no time to turn around and had to make an appointment. Less than 5 days later, I notice a VERY VERY loud wind noise and notice that my driver side window was not installed correctly and there was a huge hole in between the window and the window ceil. I also noticed that the "Dual Motor" logo on the back of the vehicle was not lined up and MORE FINGERPRINTS on the interior ceiling in the back. On top of that, the pillar in the back seat was hanging off! Again this is less than a week after purchase. Once I brought my Tesla back in less than 10 days since I purchased it for my preset appointment, i was told by multiple representatives to be lucky that the issues were as minor as they are because they have had multiple customers come in with more major issues to there brand new teslas! They said this as if that was suppose to make me feel better. The service took an extra hour and 1/2 to complete!!!! When the advisor came out to talk to me she had the nerve to tell me that they do not offer a credit for my inconvenience but instead the repairs to my car were free. As if I was going to pay for what should not have even needed repairs to begin with! TERRIBLE TERRIBLE TERRIBLE service and everything is rushed. If you buy a Tesla, do you due diligence and make sure everything is installed correctly. Good luck! read more

Tesla - Rear pillar hanging off less than 5 days after purchase - Car Dealers Near Me - Vallejo, California

I don't usually write reviews for auto repairs but I was so impressed with the service that I had to. I got my Model Y the end of Oct and from the get go the autopilot didn't work. I got my service appointment took the car to the service center. The in person experience was pleasant and the service advisor was nice. She initially told me that the issue should resolve in a day but may take longer depending on the diagnosis. Once I left it was radio silence. She did not return any of my text messages and I had no idea when I would get my car repaired nor did I get a loaner. I did get Uber credits but with 2 kids, it's not a lot of help. 4 days into this, I thought this is the worst experience ever. The customer service is horrible. That's when things took a 180 degree turn. The lead technician who was diagnosing my car called me over the weekend and explained what was going on with my car and the steps he was taking to resolve the issues. His name was Adel and he is the sole reason why I'm writing a 5 start review for the service. He reached out daily either via phone or text message to inform me of the progress and issues with the repairs. He was just awesome. I got my car back today and I'm totally happy with my Tesla now. Adel turned my experience around and I am very thankful I had him working on my repair. read more

I don't recommend Tesla. This one specifically I wouldn't go to. It's a store, not a dealership. You will get messages for a month about picking up your Tesla you're not getting because they don't know how to give accurate finance info. And the managers will ignore emails and calls. read more

Bikash was a consistent support through the financing for the car. Very knowledgeable and supportive. Couldn't have done the transaction without him! Ty! read more

A staff from there stole my charging adapter! This place is feigning ignorance and telling me they would have no reason to go in the trunk but that doesn't mean they can't access it and haven't gotten it. I thought they were trustworthy so I didn't think to hide my charging adapter and everything else. But lo and behold I lost my charger. I tried contacting them and getting in touch and they're super rude and did not try to resolve it at all. I have a model y Tesla and those people could easily have gotten into the back. read more

I brought my car in for service in November because of a service required notification. I was sent away because They didn't have the part and could not offer me any alternatives (i.e. loaner car) because I was out of warranty on my Tesla. I was basically without a car for over a month. Fast forward to December when the part was finally "in stock" I brought my car in for my appointment and there were no service advisors (they were late to work). When my advisor arrived he lets me know we don't have the part and we won't have the part for at least 2 weeks. That two weeks turned into almost 3 months. Finally, almost 4 months later the my car is done. Finally!! I asked to talk with the manager to seek compensation for the inconvenience and that took 4 days for her to call me (it's supposed to be a 24 hour window) to basically say, better luck next time, sue us if you want to take this further. I love Tesla, I've received great customer service in the past and probably will be a Tesla customer for life. Unfortunately Tesla Vallejo is my service center. They would have honestly received one star even before this "service." read more

Thinking of buying a Tesla? Think real hard before you do. If you already did, drive to Berkeley or Sacramento to have it repaired. Start to finish, getting your Tesla Warranty honored is tough in general. Glitchy app, difficult to actually talk to someone, etc. As far as Vallejo specifically, we have had the same problem serviced multiple times. Even worse, they damaged our car while it was there and somehow forgot to tell us (major gouging of interior part while removing the seat - almost impossible not to realize it happened). It wasn't until we got home that we found out and had drive all the way back there to convince them it was their doing - they finally acknowledged it - and then we had to schedule ANOTHER repair to have that fixed (And then? They left a left a tool part buried in the car somewhere that rolled around everytime we took a turn, we had to schedule ANOTHER repair to have that fixed). TAKE COMPREHENSIVE PHOTOS OF CAR YOUR BEFORE YOU DROP IT OFF so you can prove if they damage something, that will make it easier to have the repair to the repair done. I will say we have usually been given a loaner car when we had to leave ours there, but they play a little coy with that "We won't know until you're here if we'll have one for you or not." For a higher-end vehicle, this has been an overall disappointing experience. Multiple repairs, disappointing service experience, poor fit and finish (and build quality) to such an expensive car. read more

I picked up my new Tesla at Tesla Vallejo 1001 admiral Callaghan lane. I also dropped off my leased Tesla at the same time. Guadalupe, the sales associate I worked with was wonderful. I was originally going to lease my new Tesla but at the last minute I decided to buy it. She helped change the contact. The manager Tom Pedley, is amazing. He helped arrange for both the pick up and the drop off. He was there helping me with last minute finance problems when I picked up my new car and made sure every thing was in order. The entire experience with the rest of the staff was great. I would not only recommend Tesla, as a fabulous car, but I would recommend Tesla Vallejo. read more

We ordered our car in November and it was ready for pickup one week early. We received a few text messages about picking it up on Sunday and then that it was available earlier if we wanted. We picked Friday and arrived at the Tesla lot. Upon entering we were greeted by a few employees with electronic pads waking around. We made it to the reception area and told to accept the conditions on the app. They then told us to find our car out front and enjoy. I used the app to flash the headlights and found it. Although contactless delivery is understood it was a bit of a strange transaction. Since this is our first Tesla we had to sit in the lot getting to know the car before departing. Im a huge Tesla fan but for those that aren't tech savvy this may be an issue otherwise I was almost completely satisfied. The only issues I had were the Armor All type substance on the driver door window made it difficult to see through and they left the plastic over the passenger side door camera. The online experience of purchasing the car was great. The delivery 4 stars. read more

I bought my Tesla model 3 at Tesla vallejo Ca and Daniel was the sales associate who assisted us. Daniel was great, made the sale process easy and provided us info on the vehicle and the tax rebate. On delivery day, Albert assisted us and helped in setting me up for an easy transition from gas powered vehicle to an electric vehicle. Today,I brought my Tesla at Vallejo Ca for issues noted on delivery day. Andrew, the service advisor, came out as soon as he sees us and greeted us. The issues were discussed for clarification and Andrew has been very helpful and accommodating. When he found out that the wait will be about four hours, he offered a loaner or Uber. I feel hat Andrew is on top of every issues of my vehicle. I feel that I was special. I would recommend Andrew to be everyone's service representative. read more

Absolutely impossible to get someone on the phone. Extremely disappointed. Was expecting more from Tesla, but they just don't care.

Myself and my mom got the itch to test drive the Model Y, so we scheduled one in the Tesla Vallejo location on her birthday. Omar, met us by the door and was awesome enough to just let us all go do it together in one car! Mom instantly loved the Model Y, but Omar was kind enough to also let us test the Model 3. After some slight consideration, we both ordered a Model 3 and Y through Omar. Throughout the entire process, Omar was very responsive and cooperative! Mine came in a lot earlier than my moms and due to that, there was more back and forth communication with Omar. This man did not lose patience, stayed professional, even cracked a few jokes with us. Yesterday, mom finally picked up her Model Y and surprisingly enough, both of our models did not come with any issues. I know it's normal so we did a thorough inspection before taking delivery and..nothing. There was a slight issue with the trading of our car, but Omar stayed way pass his shift just to handle the situation. There is no reason why you shouldn't go to Omar for any questions or even ordering your Tesla. He will absolutely give you his best service from the time you talk to him to the time you pick it up! Much love. read more

This dealership offers great customer service. Special mention to Daniel Favenir for facilitating the immediate delivery of my Performance Y. I ordered my Model Y performance on June 27. The car is supposed to be coming from Dublin Tesla. But, the delivery dates keep on delaying and when i called Dublin, most if not all sales rep are unprofessional and are not trained to handle customer complaints. This is the main reason why I changed my delivery location to Tesla Vallejo. read more

The experience of ordering and picking up your Tesla can, by almost all accounts, be a dicy one. There is no short supply of negative stories surrounding unresponsive sales reps and delayed delivery times. Some of this can be controlled by the service center, while some of it is undoubtably out of their hands. Thankfully, I experienced none of the bad and really all of the good with my test drive, order, and delivery, thanks to the amazing help of Omar here at the Vallejo service center. Not only was Omar extremely friendly and responsive, but the team at the center the date of my delivery were similarly helpful and polite. I was able to successfully take delivery of my Model Y with the contactless system that Tesla has been using during the pandemic, and have had no issues with my vehicle since. Perhaps it is just the luck of the draw, but I got the impression that this center carries themselves professionally, and although I don't plan on buying another car (Tesla) for awhile, if I did, I would be eager to return to Vallejo. read more

Car arrived quicker than expected. Very informative and friendly staff. Looking forward to purchasing my next Tesla here. read more

Tesla - Starting the new year off with a bang - Car Dealers Near Me - Vallejo, California

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Omar went above and beyond in getting my tesla needs met , he is extremely patient and will answer all your questions (including the silly ones lol ) without any hesitation , super patient and accommodative and made the entire process of transitioning to electrical super smooth and comfortable. In addition Alberto was super patient as well and showed me all about how to navigate through tesla ( my first electric ) , helped my figure out how to navigate on self drive and answered all the questions with utmost grace and patience. Omar and Alberto you both rock ! I am super grateful to both of you for making this such a smooth experience. I had heard otherwise about tesla sales but these folks at Vallejo completely changed that myth for me . ! read more

I came to this location to get my Tesla recall repaired. Before arriving I had a small bubble on my steer wheel that I looked in to getting repaired. When setting up my appointment online it said it would be $1,600! So I deleted it and did not proceed with the repair. Well, upon showing up for the recall only, I asked "hey is this covered by warranty?!" The service technician said yes it is! I asked can you make sure you have the part and confirm it's covered? She left...came back and said yup! I said awesome, can we do both at the same time. She said yes, about 5 hours passed they called me saying it was finished and it would be $1,600.... I was so confused, and they said sorry she got the wrong information but it will be $1,600. At this point my car has already had all the work done. They refused to honor it, told me it would be another 2-3 hours to put my old steering wheel back on. Insane, horrible customer service, me and my wife were both in the car when we were told. I wouldn't have even asked it to get done if it wasn't covered. We have spent hundreds of thousands of dollars with Tesla to get treated so horribly. Please do not visit this location! read more

My husband and I picked up his beautiful Model 3 today. While we were there, the gentleman who delivered the car was both pleasant and professional. Andrew from the service department was incredibly helpful. By far, the most pleasant experience with a service provider I've had!! Thank you Andrew read more

They did great on my panel gaps but it took the second time to rectify it properly. They also took care of my trunk lift gate not closing after a previous trunk exterior gap adjustment service. I was in and out with my toddler for service and they were courteous responsive. The car looks perfect now and no trim manufacturer defects. All was reported within a 100 miles of delivery. read more

Love Love Love Thank you Brittany for the Exemplary Service. All the staff are friendly and polite read more

New location! Still under construction but both sales, delivery, and service are all open! Sales to the left and service to the right! This area looks so much better now that they moved in. It was such an eye sore previously. All the staff is extremely nice and friendly! read more

Love my car, love that when you talk to someone they really care. But trying to reach them I find very difficult. That is why I can't give them 5 stars. read more

I took my Model Y in to have the entire Trunk replaced and was quoted a price for a complete factory painted trunk and new emblems. What i found was they did a dent repair (Shoddy) and an even worse paint job. There was over spray on all the lights and the dent was still visible. When confronted, they swore they installed a new trunk factory painted. I had to get the BAR involved and they found fraud as the trunk was painted and repaired by an outside unlicensed shop. They were fined by the BAR and a full refund was given to me. The unlicensed shop was also investigated. I will never take my car there again. read more

I brought my Model S in for service, as the navigation persistently had me in the wrong location, sometimes 40 miles away. The technician said the navigation is working as designed. I am pretty sure I wasn't where this picture has me. It is frustrating that they made no attempt to fix this. read more

Tesla - Apparently driving across the Carquinez Straits. - Car Dealers Near Me - Vallejo, California

Omar was our sales associate and he was great! Went in Saturday and test drove, picked our car, they called us back Monday to have an Uber pick us up and get our car. It was 5 days old at that time and it was shipped from Fremont. We had a horrible experience at Corte Madeira Tesla and Vallejo was a completely different experience. Omar was accommodating and extremely helpful. The process was super easy and we can into no problems. Highly recommend Omar and Tesla Vallejo. read more

Walked in to find information on purchasing a car . Walked around for 20 minutes with not one sales associate asking to help me . There was probably 5 of them just bullshi*** with each other. Said never mind and walked out . read more