This is the Nordstrom Rack across from Twelve Oaks. It's a decent size store. The store was very…read moreneat and tidy. The Nordstrom Racks back home are a bit messier. They had some pretty nice clothing. What I loved most was their huge shoe section. I saw a pair of sneakers that I really wanted, but there was no room in the suitcase. The hubby purchased some soap to use while we were there. They had a lot of bath items and cosmetics.

It's definitely a location where a lot of stuff is out of order and seems just thrown together, but…read moreon some rare occasions, you'll find some great bargains. The service is great and typically smooth sailing, but can be some issues with sale items not ringing up properly. Wish they would rotate out old items and replace them with others more often.

From ladies' designer clothes, shoes, bags, belts and even fancy jewelry is available and sold as…read morepre-loved items. We were able to buy a dress for as low as $8. As first time customers, they ask if we would like to share our name and phone number to track their regular or frequent shoppers. I was given a $5 coupon that can be used on our next visit. Pre-loved items are in very good condition, sometimes a tag is still attached to it from the original store. Clothes Mentor smells so good that it sets your mood to shopping therapy mode ;-) They accepts cash or credit card payment. I could have given a 5 star rating however some of the staff were very insensitive to walk-in customers, most especially to those who don't speak or understand English at all. I saw the expression on their faces the dismay when an elderly customers ask and they seem to be not so helpful. You could hear the same answer like "whatever is out there is what we have". Also, some of them choose to greet whoever they want to greet that day. Very much commend one the clothes specialist working there named Linda, she was very polite, engaged in a conversation, and smiling the whole time. Lots of parking. Store hours Monday to Saturday starts at 10 am to 8 pm. Sundays open at 12 noon and closes early at 6pm. Still itching to spend your hard earned money? Walmart, Sketchers, Hobby Lobby and some other stores are open and just a few meters apart from each other.

I have always wanted to check out this place. I had no idea what it was about, but realized only…read morerecently that it's a resale shop. I had thought it was a closet design showroom all of this time. I strolled through and checked out their offerings. Offers of name brand and random brands too. The racks are well organized, the most organized store I have ever been through.

Always great selection, but a bit pricey (it's Novi, so not surprised). The employees are always so…read moresweet!

This Plato's Closet is much improved since the move to its newest location…read more It's very fun shopping here, as the selection is vast and most, though not all, prices are reasonable for curated resale. If you usually go to thrift stores, some stuff may seem pricy for used. But some still will seem decent. Quality of stuff is from ok to very good. And some new with tags. I do think they sometimes take in "name" stuff like lululemon that has more wear or older styles just because of the name. While other brands, they strictly use date codes and won't take if it doesn't look close to new. Kinda interesting. One note: if you sell to them, be prepared to be in shock at the prices you get offered. It's low. Why? So they can stay in business. It's a good way to do it if you don't care and just want stuff gone. But it's often a deflated feeling because even with they're targeted brands I leave with much of what I came in with and the rest seems like pennies on the dollar. Again though, they know what sells and they know how to buy low to sell as they do and stay afloat so I don't blame them. Either way, I enjoy it and like stopping in to see what's new. I rarely leave empty handed.

Horrible Santa Reservation System - Children Left Disappointed…read more I prepaid and made reservations for a 2:30 PM visit with Santa today at Twelve Oaks Mall for my 8-year-old daughter and her friend. When we arrived there were two lines--one for reservations and one for walk-ups--but absolutely no organization whatsoever. No one was actually checking reservation times, so people with later time slots could have easily been standing ahead of us in line for all we know. We stood in the "reservation" line for 25 minutes with zero movement, and when we finally asked, the manager told us they were still on 1:30 PM appointments and were not actually checking appointment times until you got to the front of the line- not sure what good that does. She even admitted things were not set up correctly and things were not running smoothly, but had no explanation as to why no one was checking times when putting people in line. We unfortunately had to leave because we had already waited with no progress and two disappointed little girls who didn't even get to see Santa. And after all that, they told me no refund was possible even though they clearly weren't honoring the reservation time I paid for. Very poor organization, very disappointing for kids, and extremely unprofessional to take payment up front without providing what was purchased. I really hope management sees this, because this was NOT at all the magical Santa experience we paid for. I would absolutely not recommend booking here based on today's experience.

One of the Best malls I have been in the area. I was there on a Sunday and it was packed. The lot…read morewas full. There were no empty stores. It's a beautiful store with great shops and nice mix of people for people watching. I didn't buy anything but I will be back for sure.

The store looks like it's a newly refaced or a new build out. I'm so used to the big balls at the…read morefront of the entrance being red, these are the same colors of the building. Doesn't look like the usual Red target that I'm used to. I stopped by to look for several items for our store. A small space microwave, toaster oven, trivet, oven mitts and pads, utensil caddy, tongs, spatula, 3M hooks for hanging items in the kitchen and break room area on the wall and whatever other items I could think of that might be good for our break. I wanted the Black and Decker microwave, but they had none, so I ended up with the Kenmore instead. Although I wasn't able to find the coffee maker pad, I was looking for or the utensil caddy. I'm hoping I can improvise with other items instead. $260 later. I got just about everything on my buy list.

Today I flew in from Tampa to Michigan in extremely cold weather. I was rushing to prepare for a…read more3:00 PM professional event and realized I had accidentally left my cell phone charger at home. I arrived at Walmart around 2:46 PM, quickly grabbed a phone charger, and stood in line at the electronics register behind another customer. After waiting in line patiently, the cashier waited until it was finally my turn to inform me, "Oh, you can take that up front. He just had something locked." This meant I had to walk all the way to the front of the store again and check out there, which defeated the purpose of waiting in the electronics line. The issue isn't the direction to pay upfront -- it's the lack of proactive communication and customer consideration. If the cashier had simply informed me before I waited, I could have avoided unnecessary delay while already pressed for time. Customer service means being clear, helpful, and considerate. A simple statement like, "you can pay for that up front so you don't have to wait here," would have saved time and shown professionalism and courtesy. I am submitting this because I believe customer service training in awareness and communication would greatly improve customer experience. I wasn't asking for convenience, just basic courtesy. Thank you for your attention. Sincerely, Colleena Hernandez

This place is really nice for dress shopping. There is a lady in there named Arlette and she is…read morewonderful and super helpful. She's not pushy and really takes time trying to help. I also like that I don't feel rushed in there. If you have an appt, there is no more than 2 ppl trying on dresses at the same time. Arlette has gone above and beyond trying to help me find a dress. Great employee. Thank you Arlette.

Wonderful service, a large stock of dresses. Thank you for helping my granddaughter pick out the…read moreperfect dress for the prom.

It was my first time there and my first time in twelve oaks and was a bit uncomfortable in the…read morestore. I wasn't sure I'd be able to fit anything in the store but then I met the most wonderful woman there named Patti. Patti helped instantly. I haven't been too big on body positivity lately but Patti told me I was beautiful and to be more positive when it comes to be body. I had a great experience thanks to Patti. I'm definitely going to come back and shop and I hope she's the one that helps me again. Patti will be the reason I smile for the rest of the week

The employees were kind even though there weren't a lot of them working midday. The selection was…read moreabundant. There were a lot of items on sale and I was able to use my healthcare worker discount. I would definitely go back.

joy the owner is off her rocker in way she talks to customers and staff. This place is like going…read moreto zoo and watching animals run wild cuz that is how Joy does it. As a customer in what I heard her have the staff do while shopping there was unbelievable. So I took my business elsewhere where and will never go back

New number 2021 Joy Narang-owner…read more43000 w. 9 mile rd Novi, Mi 48375 12483879880 Fax-12484879347

Staff was very pleasant and helpful even while being short-staffed. The store is clean and well…read moreorganized. While older/tween kid selection was not nearly as vast compared to baby clothes and toys, it was enough to meet our needs. Returns are simple and easy. What else can be said accept about how great the prices are!!! A great community service!

Parking lot is a little hard to get to. The whole place was undergoing construction when we…read morearrived. Very few selections of toys (compared to other OUAC locations I've been to... same as shoes- not many choices) Staff was friendly though and store was clean. We didn't find anything we wanted while in store.

If you're over 50 (or anywhere under as well!), you'll love the selection at Maggie and Me. I…read morevisited for the first time today and was so pleased with the selection of trendy styles in beautiful fabrics and colors that look great on bodies that are not 17 years old. What a treasure this shop is! And I was treated regally as well, given lots of personal attention and assistance. My new favorite place to shop.

Great boutique if you are looking for something stylish and quite fashionable. it can be pricey…read morebut some items are reasonable. staff is very cheery and helpful.