During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

We worked with Reactic Restoration for a mold remediation project and had a good overall…read moreexperience. Alon was helpful throughout the process and took the time to communicate with us and address our questions. The team was professional, punctual, and took a thoughtful, step-by-step approach rather than immediately doing a full demolition. They carefully assessed the situation during the process and adjusted the scope based on what was actually needed, which we appreciated. The work was completed successfully, and we passed our post-remediation clearance testing, which gave us confidence that the issue was properly resolved. The crew on-site was respectful and efficient, and we also appreciate that they were willing to work with us on the final cost. Overall, we're satisfied with the outcome and would recommend them to others needing mold remediation services.

We were in the final stages before closing on a house and mold was found on a final inspection. We…read morecontacted 3 companies and selected Reactic Restoration to do the remediation. Thor price was competitive and they could get to it quickly. During the process, our service representative, Alon, was very helpful and responsive. He was always available when I had questions and he updated me as work progressed. They finished on time and did a great job. I would highly suggest Reactic Restoration if you have a need for a mold remediation company.

No one wants to have to repair home damage because of a flood. No one…read more But if you do have to repair home damage because of a flood, you can't ask for a better team than PuroClean. Nick was absolutely the best person to work with, fast but thorough. He explained everything so well that we felt comfortable in the decision making process. The owner, Jim, was great to talk to when we started the project and followed up when everything was complete. We are completely satisfied with the process of working with PuroClean and totally understand why our insurance company has them on a list of recommended vendors.

My first experience with PuroClean Restoration was some years ago, Nick came out and did an…read moreexcellent job! That first experience was the reason to call on PuroClean Restoration again for help with water damage. Nick came back out and did an excellent job! He does his work well, he is very knowledgeable, he is very considerate, polite, dependable, patient with the customer, and overall delivers great customer service.

Took my rugs made me pay in advance. After 6 weeks and many calls got them back and still dirty…read more The cleaning is outsourced. Customer Service had no idea why it was taking so long. Beware.

Got quote on phone on $175 for 7 rooms regular steam clean. Some 2 rooms had quite some pet stains…read moreand needed a arrival quote on a rug, so did expect higher that the $175 quoted. Got a $860 and I was pretty choked to say the least (shampooing). Almost 5 times higher!!! Was ready to cancel the job due to bad business ethics. But UCM dropped to $525 a more reasonable offer but still expensive and then excluding my rug I found out later... If I didn't plan my day around this I would have cancelled. Now I have partial job done (as my rug was just spot cleaned, to "help" me). So still have to fix this!!!! I do believe the guy (Stas I believe) did a good job cleaning and our carpets looks nice- but this BS pricing and bait is not acceptable.

Marco and his Puroclean team are the best. No upselling, no excuses, no delays: just quality work,…read moreefficiently executed, by well-trained professionals. Clear and courteous communication from beginning to end: you couldn't ask for better service. When I called Puroclean to assess the water damage in our upstairs bathroom, Marco got back to me that day, and he and Beau came out two days later to give us an estimate. I wasn't even sure where the water was coming from, so they used moisture mapping to track the leak down to the wall behind the sink. But when they removed the drywall a few days later, they found the plumbing intact. So they resumed Operation Leak Hunt, and further investigation proved that the pipes were not at fault. It was revealed that, although the water took a deceptively circuitous route to reach its destination, the culprit was actually the roof. As it turns out, the Texas weather has battered our roof past the point of repair, and it will have to be replaced entirely. I don't think it's much of a stretch to say that, without Puroclean's diligence, our bill for water damages could have literally gone through the roof. With the mystery leak solved, the restoration just proceeded so smoothly, it was like watching a well-oiled machine. All we had to worry about was choosing our new vanity, flooring, etc. They kept me updated every day, and I never had trouble getting in touch with them. Marco treats every client as if they're his only client. I also asked them to check our downstairs shower for mold, and was relieved to hear that (unlike the roof), it wasn't severe enough to require professional attention. Ditto for the water damage around our back door. Isn't it refreshing to hear about an honest contractor? Puroclean is definitely the one to call if you need a restoration specialist. 10/10 would recommend.

Puero Clean of Flower Mound overcharge and do not finish within the given timeframe.read more

After finding shingles in our lawn after a stormy March and a gusty April, we decided to finally do…read morea roof inspection. We reached out to Valley Ridge based on more than one neighbor having a positive experience (and a great looking roof)! My husband and I were fully bracing to be told that we would need a new roof. Zach, their residential sales representative, came out to do an inspection. Zach was friendly and informative. He patiently answered all of our questions and concerns. And after walking our roof (no drone), he reported that our roof was still in good shape with no need to replace it at this time. We have no doubt that other companies would have taken advantage of us expecting to need a new roof. Zach provided photos and took the time to point out areas to watch for. He even added a little silicon caulk around some minor areas. And all of this was a part of the free inspection! My husband and I are truly grateful for our neighbors' recommendation and Valley Ridge's integrity. When the time comes for our home to need a new roof, we know exactly who to call - Valley Ridge Roofing. Thank you so much!

Reached to them for a roof inspection and I was aware of some shingles missing. After I submitted…read morethe form online they contacted me within the hour and they were able to come out same day. When they arrived and performed their inspection, unknown to me, they reattached the handful of shingles that came off...free of charge. It's worth noting that I had a previous contractor come out and quote me $700 to replace the shingles. When it's time to replace my roof, I'm giving them a call.

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

This was an emergency request on a Sunday. Patrick answered the phone and was out to the house…read morewithin a few hours. He was very friendly and professional. He took time out of his day even though his crew was off. He cleaned up our spill beautifully and got a bonus spot out in the upstairs. Service was above and beyond and we would highly recommend this company! we are going to have them back to do other parts of our house in the near future!

I had some deep stains that had set in and had first called to get them cleaned. Patrick first…read moretried to get the stains out but he could tell at first look that it would not come completely out. We decided to patch instead. Since I've never had to deal with a patch before, he explained and walked through the whole process. It was fascinating watching somebody who is a real craftsman and perfectionist. We got several areas patched and the end result is perfect. Patrick is also a genuine and nice guy all around with over 40+ years of knowledge and experience. It saved a bunch of money not needing to recarpet and I'll be a lifetime customer for sure!