The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

A pipe burst in our home while we were traveling. Our son met them there and they got to work…read morepulling out ruined floors and drywall. The company is preferred vendor of our insurance so no out of pocket and coordinating was seamless.

Our son left a faucet running in the bathroom and it flooded the bathroom and caused water damage…read morein two neighboring rooms as well as a room downstairs. PuroClean (Dan and his associate) were FANTASTIC! They were compassionate, prompt, gave great explanations and saved everything they could. We have great confidence in their work and couldn't have been more pleased!

Water Mold Fire Restoration saved our house from likely thousands of dollars of damage because they…read moreacted quickly and were able to come assist with the damage the day after winter storm Uri in February 2021. I had contacted multiple water remediation companies the morning after our pipes burst and the kitchen flooded and WMF Restoration was the only company who was not only available, but could help immediately, which was crucial to mitigating water damage (mold can begin setting in within days of a flood, so timing was everything). I was getting calls from other water remediation companies weeks after the storm letting me know that I was still on their waiting list for service because we were only one of thousands of households who needed help in Texas following the winter storm of the century. I don't even want to think about how much we would have lost had WMF Restoration had not been available when they were. Michael Herrera was our primary contact and he was the picture of professionalism. In addition to his kindness, compassion, and patience when dealing with my frazzled nerves and endless questions, he was always prompt, very knowledgeable, and thorough in his work. He and his crew worked around the clock in those days and weeks following the storm and were attending to much bigger disasters than ours in terms of damage, yet they never made us feel as though our problems were any less important. I sincerely hope I never need their services again, but if I do have a situation that needs their help and expertise, I will always call WMF Restoration first.

Let's be honest - if you're calling these guys you're dealing with some sort of nightmare. I called…read morethem after we had a toilet overflow off of our kitchen and the initial company I called was so unresponsive and slow on the remediation work a ton of mold built up in the meantime. I called this group and they were able to get an estimate done within 24 hours and get started super quickly even though it was around the holidays. They gave daily updates and got everything done ahead of schedule. They were always responsive and stand behind their work in the event your mold test afterwards doesn't pass. Highly recommend in the event you need specialists.

My first experience with PuroClean Restoration was some years ago, Nick came out and did an…read moreexcellent job! That first experience was the reason to call on PuroClean Restoration again for help with water damage. Nick came back out and did an excellent job! He does his work well, he is very knowledgeable, he is very considerate, polite, dependable, patient with the customer, and overall delivers great customer service.

No one wants to have to repair home damage because of a flood. No one…read more But if you do have to repair home damage because of a flood, you can't ask for a better team than PuroClean. Nick was absolutely the best person to work with, fast but thorough. He explained everything so well that we felt comfortable in the decision making process. The owner, Jim, was great to talk to when we started the project and followed up when everything was complete. We are completely satisfied with the process of working with PuroClean and totally understand why our insurance company has them on a list of recommended vendors.

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

We loved them the minute we met them, owners, Cheryl & Bryan. Nicest people…read more Nick is awesome, super friendly. They are really committed in making sure that our problem was taken care of. Best of all, reasonable prices after we compared with other companies.

The apartment complex I live in contracted these people to remove mold from my bedroom window…read more This company is useless. They were scheduled for last week and was a no-show. Today they showed up 3 hours late. I was told they were going to remove drywall, treat the mold and replace drywall and paint. They were only in my apartment for maybe a half an hour and said they were done. They told me that they were only there to clean. I could have sprayed it with bleach myself. Also, their customer service leaves a lot in question.

Very pleased with my first Mars experience (which i found on Yelp). Our carpet front room had a few…read moreareas where it needed to be stretched and Scott was very patient doing his best to get them out manually however they were there too far gone and were unable to come completely out. Scott tried his hardest to get them completely out. We appreciated his effort and took away a lesson learned ... next time we will not make that mistake again and wait so long to have carpets stretched.

They have been coming to my house since November 2020 and I wouldn't have no other carpet cleaner…read moreyou've got a lot of fly by night so be careful out there there's a lot of scammers

We had a great experience with Reactic Restoration DFW. They were reliable, honest, and trustworthy…read morefrom start to finish. Nevo took the time to walk us through the entire process, explaining everything clearly so we always knew what to expect. One thing that really stood out was how responsive he was. Whenever I had a question, he replied to my texts quickly and was always willing to help. Most importantly, we never felt pressured. They didn't try to upsell us or charge us for products or services we didn't need. It's refreshing to work with a company that values honesty and puts the customer's best interests first. I highly recommend Reactic Restoration DFW to anyone looking for a restoration company they can trust.

We were in the final stages before closing on a house and mold was found on a final inspection. We…read morecontacted 3 companies and selected Reactic Restoration to do the remediation. Thor price was competitive and they could get to it quickly. During the process, our service representative, Alon, was very helpful and responsive. He was always available when I had questions and he updated me as work progressed. They finished on time and did a great job. I would highly suggest Reactic Restoration if you have a need for a mold remediation company.