Food is always good, service is above par but the noise is unbearable. It's way too loud and difficult to carry on a conversation. Then, you got the staff dancing around while we wait for our food. Just not an enjoyable experience. Wish you had a no kid section too. Carry out only from now on. read more

Came here as I was staying in a hotel close by. Sat right down at the bar on a Wednesday night. Bar staff was super friendly and professional. They called me by name during the entire dinner. Had the pulled pork plate recommended by the staff and it was great. Cannot say enough good things about this place, if you are in the area or at the mall nearby stop in. read more

Tuesday nights= kids' meals for $0.99!!! We have never been big chain restaurants fan, but now that we have a toddler, the convenience of a restaurant like Texas Roadhouse can't be beat. They delivered us to our table with a basket of rolls, which equaled instant happiness for our toddler. My husband's filet was excellent, as were the sides: carrots & broccoli and a baked potato. My bbq chicken was equally as good, and I loved the corn and mashed potatoes. The cheeseburgers on the kids menu were large (we took one home) and well cooked. The staff was friendly, prompt, and accommodating. We'll definitely come back, especially on Tuesdays! read more

Haven't eaten here in a while, but I'm happy to say all is still good. They have now added an empty bucket on the table to throw your peanut shells in. I kinda liked throwing them on the floor! Anyway, we had a 6 oz sirloin, country fried steak and roadkill. Steak was cooked perfectly, the fried steak was generous with a lot of gravy on it. My Dad really liked the roadkill. If you like meat with a bunch of toppings and cheese, this is for you. As usual, the rolls were fabulous, although the serving size of the cinnamon butter has dramatically decreased. Need more just to cover your initial four rolls. Salad was cold and I really like that. Overall, glad there is now a Texas Roadhouse that I can get too with same great, inexpensive food. read more

Usally a great experience at Texas Roadhouse, but something was off today. The stake that we ordered was not right. We asked for medium plus one, yes that is an odd request but they usually are good at getting it right. Ordered kids cheeseburger, it came without the cheese! Ordered chicken critters with mashed potatoes, it came out with fries! Also got four salads when we order three but that's fine. Server wasn't the best either, she didn't even ask if we wanted dessert!! read more

We have frequented this establishment multiple times giving it more than one chance, this last time was the straw that broke the camels back. The server was rude and impatient and rushed off after every time she came to the table which wasn't often. Our food was cold and the salad was old. Steak was cold and tough and when we told the server, she didn't seem to care. Will not go back to this location ever again. It was our first time out since COVID and we are sorely disappointed and we wish we had stayed home. read more

We go here pretty often and the food is always good, the rolls are the best and the steak is cooked perfectly. The service is always amazing every server we've ever had has been awesome and a manager always stops by to check on our table which is great. The only complaint I have are the rude hostesses. Two different times we've had a problem with two different of the teenage girl hosts, they are very rude and could use more training on how to appropriately talk to a guest. Overall amazing restaurant. read more

Went to this establishment on June 26 with a party of 8 Veronica was our waitress. She was overwhelmed with all the tables she was servicing and ultimately the actual birthday girl food was poor quality and everyone else was as well. O e person didn't even get their meal while everybody else had gotten their food and was eating. The second time on the June 29 it was worse. It was a party of 5 one of which was pregnant and she put us in a tight booth she barely fit in the seat. The waitress I forgot her name started out bubbly then quickly went sour. She was overwhelmed as well and instead of just sending the food back when it was overcooked and cold to get fresh food she just got the manager who was quite rude herself she acted like we were bothering her. To say the least we won't be back at all my food steak was horrible as well that $27 meal was absolutely disgusting. The Kenwood location is always been a horrible experience. On a better note the West Chester location is much better service and atmosphere. Melissa read more

Your take out process is the absolute worst I have ever seen. With COVID you would think there would be some thought put into this but it seems you have not figured it out. read more

This Texas Roadhouse has more ups and downs than other restaurants in the area. Food quality is generally pretty good but in our experiences the service is getting worse And time goes by. Lots of standing around and chit chat between the staff instead of focus on the customers. If there is a waiting time it's not worth the wait with all the restaurants in the area. Hopefully good service returns soon as it's a good value when service is good. read more

Always good. Service is usually quick and it never takes too long to get your order. Beer is always cold. I prefer this place to Outback....just a better atmosphere and better sides, etc. read more

Was eating here with family on 4/22/17. The waitress Kate brought the bill half way through our dinner and kept asking if she could take the check. I told her we were still eating. She came back again and asked if she could get the check and if we wanted boxes. I know it was busy but we were eating, not sitting and chatting. A good meal was ruined by such bad service. read more

Worst service, food, and overall dining experience I've ever had. To start off with the noise was so loud that we couldn't hear each other while sitting next to each other. Glasses and silverware were dirty and had to ask for another glass of water because something was floating in it. Never got our appetizer, all of our steaks were over cooked and the macaroni and cheese looked like it came out of a box! Couldn't tell the server so it could be fixed because as soon as our food was placed on the table she walked off and we didn't see her again until 30 minutes later when we flagged her down to ask for our check because of said noise was so bad that all three of us in our party had headaches and just wanted to get out of there. I will NEVER return nor would I recommend this place. We drove 25 minutes to eat here and left feeling very disappointed. read more

I would never go back to this restaurant. We waited over an hour, even with call ahead seating. Then they placed our party at 2 separate tables. They brought Cesar salad without the dressing. When we pointed out that the dressing was missing, the response was "oh, yeah, sorry. He's making some now". Plates that were brought out were dirty. Overall a VERY disappointing experience. read more

My hubby loves this place and I had a yearning for prime rib, so off we went to Texas Roadhouse. There was only a 5 min. wait on a Sunday night, and it's in a shopping center so parking was no problem. Our waitress was great - friendly and efficient - what more can you ask? I wanted prime rib medium rare and that's what I ordered. She came back a few minutes later and was truly apologetic. They only had medium cuts left :o( Not her fault. She said it was an extremely busy day. Will definitely come back to try it. So I went with the ribeye, just like my hubby. Got the choice of 2 sides, baked potato and a side salad. The steak was cooked as ordered, and it was very juicy and flavorful. The sides were sides - nothing special but good. Hubby loves that they have peanuts in the shell. Plenty of beers to choose from; not many wines - though we were happy with our glass of reds. Overall an a-ok experience. read more

This is Texas Roadhouse, and therefore a chain. The workers, in general, are very nice. They serve Texas-sized portions, which means any dish is enough to feed two people, and the food is excellent quality. I would say that the prime rib is my favorite, but the country fried steak, ribs, and sirloin steaks are very good as well. I don't have any real complaints for this restaurants, except it gets too busy on weekends, which adds to lines and waits, as well as slower service. Overall, this is among the best chain restaurants that I have been to. read more

I had dinner here a couple of days ago for by buddy's 30th birthday celebration.... We had a group of sixteen... I have been to this location before and had a decent time. This time however was less than ideal. Long story short the food took what seemed like forever to come out... I had ordered the 5oz salmon with mashed potatoes... When my food finally came the salmon was literally cold on the inside and mushy.... Not even close to being cooked thoroughly... They did remake it but at the point I just asked for it to get boxed to go as I knew it would take another twenty minutes to come out... So I sat there waiting and eating mashed potatoes while everyone else enjoyed their meal... They discounted the meal itself by 50% which was less than adequate because the consumption of the raw fish had ruined my appetite anyway. The remade meal ended up wasted and I had a stomach ache for a couple of hours... I called back to express my disappointment with a manager who was less that sympathetic and simply offered to take down my info incase anyone else in the restaurant reported feeling ill as well. I don't think I would return to this location and I'm taken back by the lack of customer service and lack of consideration for ruining what could of been a nice celebration. read more

Everything was fantastic. You would absolutely never know they opened today! We sat at the bar and Brenna helped us. She was quick and gave great service. The food arrived fast, hot and was delicious! Texas Roadhouse is a great value for the dollar and I'll definitely be back! read more

Want to start off by saying the food was great, no complaints there. It was more the service side that was terrible. It took so long to get everything, the server even came up to tell us that he put the order in late, assuming that was because he was talking to another table for 20 mins. The table of 4 next to us were sat, order taken, and got their food before we even got silverware. When we got our check, we had to wait another 10 mins to get something removed that we didn't order. The waiter tried to apologize for everything but it was too late at that point. Terrible experience overall and won't be back to this location. read more

Promptly greeted .. Promptly seated. My wife loved the shrimp in her meal glazed with a lemon butter and parsley. My steak was cooked a perfect medium rare. Griffin our server was professional fast and friendly. 5 stars! read more

It was a okay night at the Texas Roadhouse in Kenwood. The wait wasn't incredibly long because we did it the right way. The waitress was very nice even though there were a few mistakes like missing straws and napkins but it wasn't a big deal. The bread and cinnamon butter was great! Very tasty. The wait for the appetizers and drinks wasn't long but the sweet teas the whole table ordered was not sweet. I had to get a lemonade instead after trying two different sweet teas. The lemonade I had to substitute for the sweet teas was great. The appetizers were okay but very over seasoned. The Cheese fries could've took away a few years of my life with how much season was on them. The boneless wings were great and so was the blooming onion. The wait for the food was not that long. Many of the plates ordered by my table were too salty once again. My baked potato was over salty, my girlfriends was also too salty and so were two orders of fries with the entrees. Overall, the orders were okay but over seasoned. The atmosphere on the other hand was great. Many customers and a bunch of yeehaws. Felt warm and comforting and never felt like a burden to my waiter. Waiter was extremely nice again. She understood her mistakes and apologized. I understand her because it was a busy night so I tipped her well. Overall a 3/5. read more

Wife and I were in town for a concert. From the time we walked in to be seated until the time we walked out the service was flawless. Definitely did not expect such excellent and friendly service from a chain restaurant. read more

Very great experience for opening night! Brenna the bar tender was very friendly great restaurant to add to kenwood will be back.

Texas Roadhouse was my favorite low price steak house until last night. I am home on college winter break and was meeting family and friends for dinner. I ordered the T-bone porterhouse steak medium rare. This is the largest steak offered at the restaurant. The first steak that was brought to me was well well well done. I have worked in the food business and don't like sending food back during rush hours but this steak was way overcooked. I ended up asking for a new steak and to my dismay the second one came out barely cooked. It was purple and cold. I couldn't believe this was how they cooked the biggest most expensive steak on their menu. By the time I got the second steak, the rest of the table was close to finishing their meal, so I decided to bite the bullet and take it home to cook myself. To be fair the steak tasted great after I cooked it myself at home. Being a broke college student, I only go out every once in a while, and I will not be going back to Texas Roadhouse. I prefer to not pay to cook my own food. Server was great, can't control what the kitchen makes. read more

The food here is pretty good, I have never had an issue with that. But the service and wait times are subpar. I don't mind waiting for a table when they are busy, but when the staff consistently tell you that it's gonna be a "15" or "25" minute wait and it is over an hour, you know there is something wrong. It gets annoying dealing with rude staff and grossly underestimated wait times. read more

I am extremely unhappy with the new management this place now has. First of all, the servers are unpredictable one weekend you can come in and feel at home and the next they are all moody and disoriented. Who are you guys hiring to work here now a days? I remember having this amazing pregnant lady serve me she was always so kind and generous to my husband and I. Im assuming she got the hint and left this establishment because the way the workers are treated is unacceptable. Being a server for 12 years I would never let my boss run me raged like that! The food was OK I've had better but all in all I would suggest going somewhere else that respects their employees and their employees respect their customers because this was all a reflection of management. It starts at the head and down below. No one acts the way they do without their head being screwed up! read more

food was excellent as usual server not very attentive. not the norm for what we are used to receiving from this place read more

Absolutely terrible. Took 40 minutes for them to sort out the tickets they messed up. We were there so long we were late for a game. Absolutely terrible service. read more

Don't know why it keeps getting 5 stars went there over the weekend sat at the bar took 25 minutes to get our food bartender Nikki was very unpleasant and disregarded every thing we asked for the food we order wasn't even right missing stuff also to top it all of they need to review there policy about kids sitting at the bar very annoying nothing against kids but sitting a bar with adults is not a place for young children. read more

This place is dirty, loud and the food is awful. We went early on Saturday evening (around 5:30). We ordered right away, I got the country fried sirloin asking the waitress to make certain that it was not fried hard and dry; with a baked potato and salad. My husband ordered the catfish. Our food came out before our salad. I asked the person serving the food where the salad was, she looked at me like a deer in headlights said I'll send your waitress. My steak was so hard and dry with a strange taste to it. I complained to who I assume was the manager she took off the salads which was included with the meals. Big deal ! Never again. Good luck if you eat here. read more

We had a great family dinner here! The NY strip was delicious and juicy. Everyone was very content with their meals. The ambiance was great and the service also was very attentive and passed the test. read more

After a long day of cleaning and moving out of my house, I wanted to sit down and enjoy a nice meal at one of my favorite restaurants. As a Texas Roadhouse host/server at a different location, I have expectations when I dine at another location. I was sat with 5 people, was brought one basket of rolls with one small butter. We had to wait 10 min to get another basket. We then asked for another one since they were only bringing one at a time, for five people, but we never got it. Everyone at the table ordered Caesar salads except one person. All of them barely had any dressing on them, so I was going to wait to eat it and ask for more dressing but never had the chance to because the server never came back. Lastly, we all ordered medium rare steaks and all of them came back medium well to well done. My boyfriend offered to switch me steaks because I was so frustrated, but his was also medium well. The server never bothered to ask if the steaks were cooked at the right temperature, and after still waiting 10 min to ask for a new steak, I had to go outside for a breather because my anxiety was so bad. My boyfriend sent the steak back while I was outside. After 15 min I came back in- still no steak. So I waited 10 more min- no steak. So I went to the car. I told my boyfriend to get it togo because I did not want to eat after all of my friends had finished their meals and were ready for checks. There was no discount given and I have tried contacting the restaurant about my awful experience and have had no luck. I never have bad experiences at a TXRH until I come to this one. This is not the first time I've had a bad experience here, but it will be the last because I will no longer be giving them my business. The bartender made a delicious margarita for me so I will leave one star. read more

We have been to this Kenwood location numerous times and the food and service are always excellant. The staff are always friendly and the manager makes it a point to stop by your table and ask you if everything is ok. We have been here for lunch and dinner and the food is always consistent, great steaks and great sides and great prices and the portions are large so we always take a box home. read more

Me and my daughter ate at Texas Roadhouse yesterday around 4pm and got food poisoning it's the worst experience we ever had I recommend no one eat here and the sat us but the bathrooms and you can smell the urine from the bathrooms so they move our seats but now we are both really sick with food poisoning read more

The waitress Alex was exceptional, the food was fine. My son thought his ribs were plain and over-cooked, My wife and my food were fine. Not great, not awful, just fine. Our server did a great job and was very respectful to my 15 yr old son in addressing him as "Sir". Very professional. read more

This establishment has the worst hostess staff. We did call ahead seating, breaking up our large party to accommodate the smaller party requirements. Still got passed over when parties came in after us. Very very rude when we asked about wait times. Do not come here! read more

I Love this place,But im Not so sure lately.since they got busy their rolls change,it become really small and over baked!...

My family loved the food and service at Kenwood's Texas Roadhouse! Matthew was friendly and helpful and we truly appreciated his kindness. My bacon cheeseburger was perfect and I was truly impressed by the quality of the food. Even the takeout food we ordered for another family member was awesome. The peanut shells on the floor are definitely different but it won't stop me from bringing the family back for another great dinner. read more

I'll be honest, I shouldn't have ordered seafood at a chain steakhouse. When the food first came out, the cup of chili was room temp, sweet potato and salmon both over cooked. A server even came up and asked me if the chili was warm, which told me he basically knew it wasn't. I let the bartender know, and Mike put in another order for me. The second time the salmon came out, it was actually more over cooked than the first time to the point where it resembled blackened salmon, basically it was charred like a steak. Also the 2nd sweet potato was over cooked as well, for the 2nd time. My stomach is churning I'm assuming due to the chili because I really didn't eat anything else. The peanuts were also stale and the bread had been sitting in the window too long. Literally the only good part of this dining experience was the bartender. Get your shit together, that's unacceptable. read more

Very disappointed in there customer service. I was at this Texas Roadhouse with Diamond Tours back in October. At the time the waiter spilled a full glass of liquid on our table. It slipped from his hand. In doing so he broke a plate, which scattered, ruined two dinners and the liquid wound up in my lap. He offered his apology but that was all. No manager came to apologize or find out what had happened, no meal was comped or even given a discount. NOTHING. So, upon returning home I sent a letter to the attention of the manager at the Montgomery Rd - Cincinnati, OH Texas Roadhouse explaining the incident. I got no reply. I sent a second letter. And still no reply. So I sent yet a third letter to the Texas Roadhouse Headquarters in Louisville, KY explaining the terrible customer service. That was in November, and even the company headquarters ignored my letter. And so I have taken to Yelp to let everyone know that Texas Roadhouse restaurants really don't care about their customers. I worked in a restaurant for 8 years and this would never have been tolerated by my boss. It was an accident but something should have been done to compensate myself and 2 friends. read more