I came in yesterday for the first time. My boyfriend…read morepurchased me a gift card for Mother's Day. $129 full body 50 min massage. $30 salt room. Upon walking in it is gorgeous in this place. They do sell Eminence products, which I love. The massage room is beautiful and it only got better my masseuse he was very kind and during the massage targeted areas greatly. Day after I'm feeling wonderful. I had yet to experience a salt room, it was so calming and peaceful. I will definitely be back next month.

I've been a customer of Lapis & Oak for 3 years and, unfortunately, feel compelled to leave this…read morereview. A business shouldn't only be measured by its positive experiences, but also by how it handles mistakes. After a great massage focused on a problem area, I booked a follow-up appointment with the Associate before leaving. As the date approached, I received no communication, so I called only to be told there was no record of my booking. Then, a month later (on the same date I had originally booked), I received a call from the manager, Karina, asking why I had missed my appointment. I explained the prior issue and that no appointment existed on my end. A week later, Karina called again to say they would "courtesy waive" a no-show fee. I reiterated that there should be no fee at all, as I never booked that date. I also explained an Associate never called me as they usually do to confirm the appointment and asked if their approach had changed. She responded that she needed to pay her employee and close her books, which missed the point entirely. She also mentioned an email had been sent - I later found it in my junk folder, but I had no reason to look there for an appointment I didn't make. Had I seen it, I would have contacted them to correct their error. While I've had positive experiences at Lapis & Oak, I'm disappointed in how this situation was handled. I understand mistakes happen, and I'll take steps like booking directly through their website rather than with a person and checking junk folders more often. However, what I find most frustrating and the reason for this review, is the lack of accountability and the tendency to shift blame onto the customer.

I was really looking forward to my deep tissue massage. The masseuse was nice, but everything felt…read morevery mechanical/rushed. I felt just like another number in her day. She did not address/spend extra time on the spots I had emphasized to her (neck/shoulders). After the massage I laid there for not even 60 seconds when she was knocking on my door rushing me out. I was early to my massage;everything was on time. It felt very rude and unnecessary. They should not be overbooking if they're going to rush people like that. I've had many massages and they've never rushed me at the end like that or not cared about the spots that I came there to massage out. The spa itself is great. A nice place to spend the day, but the service that I came there for specifically I was very disappointed.

Service: had to update my review since FINALLY the jets work in the women's hot tub. Yay!!! I…read morestopped going here for a while because my absolute favorite masseuse, Sioux, moved out of state. But hubby got me a gift card last Xmas so I decided to use it. I had an 80 minute massage with Roxanne and she was fantastic. She was very experienced and will be my go-to from now on! Tip: Locals get 20% off M-F. The only thing I don't like is when you make an appointment, they don't send you an email or text confirmation. This gives me anxiety that they will screw up. Even though they call you the day before to confirm, to me it's basic for them to have the ability to send you an email or text confirmation. It's not that hard so step it up!

Just had the best massages we've had in a very long time (might be the best). Ethan and Gaby were…read moreprofessional, friendly, and really did an amazing job. As locals, we love coming here and enjoying the couples area. We had the whole area to ourselves for two hours. 20% off for locals, don't forget to tip. Will be back and will be asking for Ethan and Gabby. Thank you!

Today we had a Spa day here at Costa Del SurSpa and salon. I was pampered by Costa all the amenity…read moreare here I had a Swedish massage by Kristin she was so great she helped me with my shoulders and neck It was absolutely amazing. After the showers, stream room dry, or wet stream is your choice, and jacuzzi or hard pressure shower. So clean here and lots of fresh towels and shampoo & conditioners, shave cream in the showers. What a relaxing time. We definitely will be back here with more friends and family You must come zen here!! They have beautiful Spa here it such a relaxing spa.

I used to go here to get my hair done, but it started getting expensive so I switched to…read moreSouthpoint. Southpoint is remodeling for the next three months, so I took the plunge and booked here for my hair color and cut. They do offer a 20% discount to locals, so that helps with the cost. Dena did my hair and did an amazing job. I forgot how beautiful this facility is compared to Southpoint and I feel like it is worth the extra 20 dollars or so to get this upgraded experience. I am pretty sure I will be back now...plus Dena is just terrific!!!

Came here for the first time because of their black Friday week deal (buy one get one free spa…read moreamenities pass). For me, this is the only way these spa amenities are worth it. I got two passes for $50, so $25 per pass, which is reasonable, but if the deal wasn't going on, $50 is way too much for day usage of a shower, sauna, steam room, hot tub, cold tub, gym, and some light snacks. Now, I will say the facilities are nice and actually in working condition, unlike the facilities at the Green Valley Ranch spa, but the grounds were also a lot smaller and didn't include the use of the pool, though maybe that's just because it was closed due to it being winter (the Green Valley Ranch spa has it's own private pool as well as a hot tub which both sexes can use). The hot tub was hot but not unbearable as was the cold tub. Don't get it confused with a cold plunge, as it didn't get anywhere near as cold as one of those gets, but it was still very nice and a good way to cool down from the incredibly hot steam room. The men's area was spotless and the staff were incredibly kind and attentive. The men's snack area included complimentary water, chocolate covered blueberries, pretzels, granola, tea, and two juices. I will be coming back here to utilize my other pass but I don't think I would ever pay the full $50 to come here.

Tucked away within the vibrant energy of W Las Vegas, BATHHOUSE Spa offers a bold reimagining of…read morethe traditional bathhouse, seamlessly combining modern design with time-honored rejuvenation rituals. As you pass through its unmarked entrance, you are enveloped in an atmosphere of serene opulence. The walls, adorned with smooth obsidian onyx, reflect the soft glow of hundreds of strategically placed candles along the floor. Their gentle light creates a captivating scene that evokes feelings of spiritual transformation and renewal, making you feel like an exclusive guest in a private sanctuary. At BATHHOUSE Spa, the experience is designed to awaken your senses and promote holistic well-being. The journey begins in the therapeutic plunge pools, each basin expertly carved from lustrous, polished stone and maintained at meticulously calibrated temperatures. The revitalizing waters stimulate circulation, preparing you for the next sensory delight. The ethereal steam room, infused with rich herbal essences, or the three exquisitely designed saunas, each offering a progressive increase in both heat and humidity, await your arrival. The transitions between these elements create a fluid experience, making you feel as though your body has transformed into water, ebbing and flowing in a harmonious rhythm. BATHHOUSE Spa is not just a solitary retreat; it's a community. Its unique co-ed layout fosters a sense of connection and camaraderie. Plush lounge areas invite quiet conversations, enhanced by refreshing mists that gently caress your skin. Sleek communal benches create a welcoming atmosphere that pulsates with both exclusivity and lively camaraderie. For those seeking private indulgence, the spa's luxurious private tubs offer an intimate sanctuary, promising undisturbed tranquility. By artfully harmonizing social interaction with solitary reflection and traditional elements with forward-thinking innovations, BATHHOUSE Spa at W Las Vegas offers an exquisitely curated journey through wellness. It is a destination where modern sophistication seamlessly coexists with elemental rituals--a haven that beckons you not just to relax but to experience a profound rebirth of the spirit and body, leaving you feeling revitalized and ready to take on the world.

Seems to need some updating. Hat tub was just lukewarm and the cold tub was not that cold…read more There are two steam tools which were great, and so was the red-light hot room. Hopefully it was just a fluke.

My husband booked me a prenatal massage for 80 minutes. He requested a female massage therapist for…read moreme. Not sure if the front desk didn't hear him or what. You walked in one of the towers at the Cancun resort. It was down a hallway way. You walked in a room and there are two pedicure stations on the left and the check in desk to the right. Then there was a door to the back hallway where I'm guessing all the rooms are. I was walked back into the very first room right behind the entrance. The whole time I heard doors slamming in the hallway and the people talking in the front entry. My appointment was at 2:30 but they were finishing up and don't come get me until 2:40. My massage therapist was a male, I prefer female massage therapist especially when I'm pregnant I'm just more comfortable with them. I didn't ask for a replacement because I felt bad about it and didn't want to be rude to him. The massage itself was good. I had to ask him to not be so hard and for less pressure on some points, and again I think that goes back to a women knowing and relating more to pregnant bodies. It was on okay experience. My shoulders are seriously bruised and very sore now. I don't think I'll be back.

My husband and I had an amazing relaxing experience at this spa. It's inside the Cancun resort and…read moreisn't much to look at but the service itself is well worth it! We had the Spring special which included a 50 minute massage and a 50 minute facial? We both thoroughly enjoyed it. Will be back for sure!

Last week, a friend and I decided to take a day off and enjoy a little self-care. We wanted to find…read morea scalp spa that could accommodate two walk-ins, so after calling several places with no luck, we found Siyu Hair Spa. It turned out to be one of the best decisions we made that day. Charlie, who handles the appointments, was incredibly friendly and accommodating. Even though it was a busy Saturday, he was able to fit both of us in that afternoon. From the very first phone call, he made us feel welcome and even offered a few additional amenities that made us look forward to our visit. When we arrived, Lucy greeted us with a warm smile. We were offered water and some delicious cookies before being escorted to a private room with two massage chairs, where we were able to enjoy the experience together. I've been to several scalp spas, including some very high-end ones, so I had something to compare it to. I can honestly say I was pleasantly surprised by how much I enjoyed my experience here. The service was relaxing, thoughtful, and never felt rushed. The treatment started with a wonderful facial and scalp massage before moving into the scalp therapy itself. Every step felt calming and professional. At the end of the treatment, they offered to blow-dry my hair, which was a nice touch. Since I have very thick hair and planned to dry it at home, I declined, but Lucy still applied what I believe was a peppermint or eucalyptus scalp treatment along with a leave-in hair product. I was honestly amazed by the results. When I blow-dried my hair at home, it felt incredibly soft, healthy, and smooth. Even several days later, my hair still feels softer than usual. I'll definitely be going back for another treatment, and I plan to purchase whatever product Lucy used because it made such a noticeable difference. If you're looking for a relaxing Japanese or Korean-style hair spa experience with genuinely kind people and excellent customer service, I highly recommend Siyu Hair Spa. Charlie and Lucy made us feel like valued guests from beginning to end, and I look forward to coming back. I'm always happy to support a wonderful local business like this!

I've only been to three head spas in Las Vegas. So far this is definitely the best of them…read more The good All the staff members were friendly, thorough, and attentive The products seemed to be off good quality. The salon specializes in head spa and scalp therapy. I feel like they really know their trade The salon was clean and easy to work with. I think for the price I paid I definitely got my money's worth. The bad The massage chair/bed they have you lay in is very powerful. For my friend, they had to turn it off because it was hurting her. Mine didn't hurt but it wasn't as relaxing as it could have/should have been The gentleman who took my appointment over the phone was ... an older man who shouldn't be in a customer facing position. If I had reviewed Siyu simply from my interaction with him, I would have given one star.

I purchased a Groupon for services here, so check there first if you are seeking a discount. But…read moreeven without a coupon you will find the services to be well worth it. I enjoyed a facial and a full body massage. During the entire process, from check-in to departure, I was impressed by the customer service. It's a very relaxing atmosphere and it has a high-end feel. The locker room and waiting area are spotlessly clean. They provide you with a comfy robe and slides, have an area to touch up your hair/makeup after your session if you choose - with plenty of amenities- and they do allow you access to their dry sauna and steam areas as well. My only disappointment is, while they offer lots of scented Voluspa oils for purchase, they don't have samples available. My purchase of services included a 20% discount on merchandise, but I'm not buying an oil without the experience of smelling it first. A small disappointment, not enough to detract from the overall experience, but something for management to consider.

Omg! I booked a spa through my Goupan account . Took my sister inlaw . We was at the southgrate…read more hotel spa and casino . We was not able to enjoy the spa. We had our massage and decided to come back later. When we was out they called our phone asking where there slippers were did we basically have them. I went there very upset and yes of they mentioned they found them . How dare u accuse us. This should have be nice vacation am embarrassed and mad. They did nothing to accommodate their action it sad. Going to leave this review on every website.