Whenever I have any Mac or Apple issues I'm taking to these guys. John took care of me within hours. Not 1-2 business days like quoted which was great. Definitely bring your apple products here. Great guys to do business with! read more

I've both had my iPhone battery created here and had my boss take my company computer there for repairs where we ended up upgrading our very old mac at a very good price. We did have an issue with them not following instructions on what we needed done when it came to what system software we needed. We lost about 4 days work because of it. Because they ended up having to install the slightly older system software (the one we wanted) a few days later which meant the work we did was lost. This could have been prevented had they just followed what we asked for and not assuming we eaten the newest software. Which didn't work with several of our programs. However they did fix it without complaint. But still work was lost. Would I suggest this company to a friend?! Wholeheartedly... I'd just warn them to get everything you want done in writing and make sure they did what you told them to before leaving the store. read more

I have been in the store many times. But when I needed to get more memory on my MacMini, I forgot about them. Step 1: Called Apple, they couldn't do it right now and told me to call Best Buy. Step 2: Called Best Buy. Best Buy wanted an appointment to drop off, and then it would be about a week to get it back. Step 3: Went to Apple Xchange (drove buy, jarred memory) dropped off and returned within 2 hours. They did what Apple and Best Buy couldn't..at a fair price and great customer service. I won't forget where to go first, next time! read more

Chuck and Charlie were SUPER helpful! Just went in to check things out and ask a few questions. They both know what they are talking about. After we left we discussed since we had such a great experience we definitely wanted to get our computer here! My husband decided we both should have a laptop so of course I agreed. I love that we're helping a smaller business and they have the same year warranty as apple! They also have a choice to get the 3 year one as well. Thanks again for such great service! We will be back if we need anything! read more

Quick appointment to clean mic and speaker grills, full of gunk!! Service was free too !! Well done

These guys are awesome. When Apple tells you some BS that something can't be fixed, or you should write it off and get a new one, give these guys a call. Not only will they help save the planet from putting your tech prematurely into landfills, but they will save you thousands by fixing rather than replacing. Highly recommend their quality and honesty. read more

Wonderful experience! I was having trouble with my I Pad charging port, and we took it here for an estimate. Charlie was kind, personable and attentive and found the tip of a charging cable was broke off inside. He was able to retrieve the part, fixed the issue and all without a charge. Many thanks! Awesome experience! read more

Awesome little gem! This small store is rich with Apple resale options . Expect to find certified pre-used Apple products and knowledgeable staff members to assist! We purchased an iMac fo my hubby's business at a much more cost effective cost than a new one. The employee who assisted us was great about clarifying the options and helped walk us through registration to ensure we were able to efficiently get started at home. Ill go back and get a tablet and phone when I need another! read more

Great service! I came here to have the speaker on my iPhone repaired. I was not able to hear anything they got to cleaning my speaker and it literally worked. They refused to charge me anything honestly it's amazing service you don't find that anymore. Everyone wants to charge for everything and the fact that they took the time and still didn't charge me is amazing. I will be going here for all for my services going forward. They deserve all the business they can get. read more

Everyone wearing masks, work done as promised but took longer than they originally quoted. All in all, a good experience

I found this place when my MacBook Air's keyboard and trackpad stopped working. I read a bunch of their reviews online and decided to give them a try. Their hours are convenient for me and they're not too far from where I live. I called ahead and Al asked me some questions about what was going on with my MacBook Air and told me to bring it in. No appointment required or anything. I took it in an hour before closing time. They asked me a few more questions, gave me the probable cause of the issue, and gave me an estimate for the repair. I signed the authorization and left. They called me the next morning and the problem was exactly what they had assumed, so they had it fixed and said I could pick it up at anytime. Less than 24 hours after I dropped it off. I was super impressed by that! When I picked it up, they told me they'd found a small amount of corrosion when they opened my Air up (from when my kid spilled water on it earlier in the summer, I imagine) and they said they cleaned that up for me, too. The repair cost was reasonable and I felt like they went above and beyond by cleaning up the other corrosion. They were laid-back and easy to interact with, too. Also, as a side note, they have a lot of restored Apple stuff for sale in the store. The prices looked reasonable and they said it all comes with a one-year warranty. I loved that, because I use my USB ports on my older Air all the time, but the new Apple laptops don't have a USB port, so if and when this Air stops, I like knowing this place might have an option to buy one with USB ports. The Apple store is always crowded and awkward; I just never have a pleasant experience there, but I LOVE Apple products, so I'm REALLY happy to have found this place! I will definitely start here anytime I have an issue with my Apple products. read more

This is more of an FYI - as I have not used their services so I cannot comment on that. I called assuming they were more affordable than the Apple Store but they were not, so definitely check both places just in case! I called for a quote on a specific repair and even though I described exactly what I needed he kept telling me I would need to bring it in. I reiterated that I had JUST been to the Apple store and had diagnostics ran and a quote done for a work order. I just wanted to know what it would cost for the same part and labor. He told me to hang on and after a few minutes of silence I realized the call had been disconnected. I'm not sure if he hung up on me or what, either way he didn't bother calling back. I called back a bit later and he told me I was cutting out... not sure how you can cut out when you're on hold BUT... I was quoted higher than what the Apple Store quoted me, even after telling them exactly what it would cost through Apple. He said their turn around was much faster (24-48 hours versus 2-3 weeks) than Apple. He said Apple usually beats them on price but they beat them on time. I decided to go with Apple anyway since it was cheaper and I didn't need my computer back immediately, AND was pleasantly surprised when Apple told me it would only be 3-5 days NOT 2-3 weeks as the guy from Apple Xchange incorrectly claimed. YMMV read more

I purchased a Macbook charger from them in 2016 after our original one gave out after 5 years. This second charger quit working 18 months later. Figuring it may have been a freak accident, I purchased another from Apple Xchange. You guessed it, the third charger gave out after exactly 5 months. Their warranty is only 90 days long, so the manager apparently wouldn't do anything for me as it was "so far out"... Like I had the item for sooooo long... Eye roll. This was bad enough, but then the sales guy began lecturing me that I had left the plastic layer on it (which "could have overheated it") and that it appeared to have been "bent". It's a cord, yeah maybe it got bent slightly, THAT'S HALF THE POINT OF CORDS, to bend. I had received a similar lecture last time and was irritated to get it again, as I had babied the crap out of this cord per instructions. A tiny layer of plastic overheating something? Come on now. Their customer service seriously needs some work. Blaming the customer for why a shoddy product failed (twice!) is not the way to go. I try to support small businesses but after tonight, I went to the actual Apple store at Fashion Square (and was treated 100% better). read more

I reached out to apple xchange on line with a problem I was having with my computer. Was contacted by owner Allen and he gave me an estimate to fix the problem. They next day I was called and told that what they had quoted me fix the problem. Very happy to say they are honest and easy to deal with . read more

This place came through when I needed it! My MacBook Pro, which I use everyday for work, ended up with a severely swollen battery. They had it in and out In 48 hours! They kept their promise and I appreciated it. I reside in N Phoenix and it's worth the drive. Check out the Apple museum in the corner of the store.... read more

Finally, a business where it feels like the customer is actually valued. After trying to work with another business to fix my iPhone 11 and being generally disappointed with the service, I found Apple Xchange. They fixed my phone quickly and for a reasonable price. They will be my first option if any other issues arise with my phone. Grateful for good businesses! read more

I gave the year and model to the rep over the phone to have my MacBook hard drive upgraded to 1TB. I was told it would be $250 installed. I drone an hour across town and planned my entire day around the upgrade, and when I showed up they said it would be $500. You can buy a 2015 13" MacBook for $500... What a waste of my time. You read more

Called with a simple question about trade ins and the store rep couldn't have been more unhelpful and disinterested. Easy enough to just trade in with Apple. Avoid. read more

SO furious! Replaced the battery here and now that my phone is due for another battery & Apple is running a special headed to Apple for a replacement and they told me my phone can no longer be serviced by them because a "third party tampered with it and pulled tabs." I would not have come here in the first place if I had been told upfront that it voided my warranty! Pay the extra $20 dollars or so and go to Apple! read more

The Apple Xchange never disappoints! Every time I come into the store they are very knowledgeable and honest. I always come to them whenever something goes wrong with an Apple device. I went in tonight because I needed to get my iPhone 7 screen repaired in order to get a full trade-in value from Verizon. They give you the cost up front and tell you how long to expect. The man at the counter made sure to double check with the owner that Verizon would still take my phone just to make sure. It took them only 30-45 mins to fix my phone screen. When they were done, the employee who checked me out let me know of a small concern with the phone but how it got repaired in the screen replacement process. Since I purchased a new iPhone xs a few weeks ago, I had them put on a screen protector. The screen protector has a lifetime warranty and they replace it if you ever get a crack, scratch, or knick in the glass cover. The employee noticed that my case was not sitting correctly near the rear camera and he volunteered to fix my case for me (for free!!!). Overall, please come to these guys for a repair before you go to the Apple store. They actually CARE about their customers and they don't just try to charge you for ridiculous reasons. read more

Alan provided extraordinary customer service on my iMac yesterday. Apple automatically updated Safari and immediately I had glitches with it. After speaking with Apple Support for over an hour, they could not figure out the issue. I called the Apple Xchange and Alan said bring it down and he'll get it resolved, which he did after about a half an hour. Awesome!!! I was prepared to purchase a different iMac at the store, but he fixed the problem and asked to keep him in mind on my next purchase. Which I will!!! Thank you again Alan!! What a tremendous experience and blessing! read more

Unfortunately my screen broke on my iPhone X at worst time possible. I asked around and luckily found The Apple Xchange. My screen was fixed in about an hour. I'm very happy with the results and that they are affordable! Thank you! read more

Very friendly and quick service; there was no hidden charge at all. I got my iPhone 6s battery replacement today, and the guys charged me exactly what they quoted me online, even with a 90 days warranty. read more

Had some bad experiences with screen repair services so needless to say I was skeptical. Efficiency and communication are top notch here I don't feel like I'm being given a sales pitch.... Great service and great results Thank you!! read more

The whole staff was outstanding on both their knowledge and helpfulness when I went to purchase a computer. They asked me about what my needs were and matched a computer to those needs, When I needed some extra help with installations they were also great to help out shading, I highly recommend the store and the selec and the staff read more

This place is amazing and the staff that works there. Highly recommend them to anybody looking for service on there apple products. Price is unbeatable and they did phenomenal job repairing my MacBook Pro. Replaced my battery and hard drive and its running like brand new. read more

Good work changing out my battery. I've taken several apple products here over the years always with great success.

Got my iPhone screen repaired here about a month or so ago. They did a great job and were very friendly!

Poor communication and customer service based on my personal experience. I called hours prior to arriving to explain my computer issue. I was told that if that was the issue it would be a simple fix. I had less than 5 hrs to get it repaired as I would be catching a flight, which was thoroughly explained as well. I traveled 3 hours from Flagstaff to get here. Again explained my tight timeframe. The guy at the front desk was very nice and ran free diagnostics and confirmed the work wouldn't take more than 2-3 hours. I told him I had dinner plans and had to be back in 3 hours. I arrived to pick up my lap top to be told they hadn't even touched my computer. I was also informed that their work load prior to me arriving was very heavy. What?!? I asked him why he didn't tell me this when I dropped it off? I could have let my lap top spend time in someone else's repair shop for the last 3 hours actually getting repaired. Then a manager type person came out and said "we can still get it done today before we close... in an hour and a half". Which was also confusing considering the first guy told me it would take 2-3 hours to repair and install the OS. And I'm supposed to believe that?! Again, extremely poor communication skills on all levels and poor customer service. Wish I wouldnt have raced down from Flagstaff to get this done on false promises. I realize I had a short timeframe but I was extremely up front about that. I won't be returning Update: the store says I picked it up 2 hours early?! I arrived at 5:36 give or take. Dropped it off at 2:31 according to my receipt. That would be 3 hours as quoted to me when I dropped it off. NEVER did anyone tell me I would need to pick it up at 7pm. I wouldn't have left it because I specifically told the guy who set me up that I had dinner obligations. Nice try covering your butt Apple Exchange. You could have made it right when I came in to pick up. But you didn't. Also, you have time to rebuttal my review but not fix my computer. Yikes read more

Al was awesome! He was quick to problem solve our charging issue and was friendly! All employees were wearing masks and the store felt clean and safe. read more

Horrible customer service. They do not honor any warranty. After putting on a new screen on my I Phone 11 they would not complete the installation or use Apple parts as the phone states in the settings. When I took the phone back the Manager said I should have done my research as they are NOT an Apple Store or affiliate. It was my fault for checking before taking them the phone. read more

They were notable to service mt swollen battery on my iPod touch

Alan was helpful and courteous and got the job done, highly recommend this service

I was shipped an iMac that was working prior to getting here and stopped during its journey to me. After reaching out, they got me in and up and running and for a really reasonable price. Explained what they saw and issues that were there from a previous reconditioning. Great customer service and communication and would go back for any other Apple needs. read more

Excellent service. Fast, friendly, and HONEST! I spilled water on my macbook pro 2017 and it had trouble turning on. I requested quotes from 7 different places, including Apple (which was the most expensive, by the way - they gave me an estimate of about $527). This place was the best! Fast communication through yelp, in-house repair, and friendly staff. They maintained social distancing and wore masks. Best part? they didn't try to upcharge me! $50 total for the inspection and cleaning, which ended up completely fixing my mac. Amazing place. Very happy! read more

I spent all day freaking out! I spilled an entire glass of water on my MacBook Air in the middle of the night. I dried it off, but in the morning it was utterly dead. In the afternoon I called Apple and they were very nice and gave me hope that it could be saved, so I took it to the Apple Store. After taking it apart and looking at it, they informed me that they could fix it for $750, and that most likely all of the components would need to be replaced. Or, of course, I could buy the newer, better model for just $250 more. I own a small business. While my job playing with dogs is great, it doesn't exactly leave me with a grand lying around for a new laptop. I had previous experience with The Apple Xchange, always positive, so I decided to try them. They are not as over-the-top friendly as the "cool kids" at the Apple Store, but they are friendly and professional, and my experience today shows that they know what they are doing! They quoted me $50 to dry and clean my lappy. In less than three hours they called and said that they had it dried, cleaned the corrosion on the logic board, and that it was fully functional again. It is - I am writing this review on it! Needless to say, I am beyond thrilled! My MacBook may have been too far gone to fix, but they were willing to try and I was lucky. If you ever have a problem with one of your Apple devices, I highly recommend you try Apple Xchange. Even if Apple tells you it's hopeless... read more

Greetings, I reside in Dallas, TX and was on business in Phoenix. Had been looking for a Apple laptop for a few weeks and came across the Apple Xchange via a google search. Decided to check them out in person and it is my pleasure to report a very satisfying and professional experience. Friendly, very helpful, not pushy, sincere and honest . Great prices and also gave me a military discount. Took the time to explain everything including the warranty. Excellent Experience - thank you read more

We have used apple exchange in the past to great results. Recently they took care of transferring old phone info into a new phone but unfortunately forgot a couple of vital things--forgot to move the sim card from the old phone to the new, so the new phone could NOT be used as a phone, something that could be serious if the owner was in an accident or had an emergency. They replaced the sim card on our third trip there, they also forgot to give us a charger and had to be reminded. A sim card and charger are not oversights, as they claimed, but vital things to remember to do when preparing a new phone so it will work and can be charged and these items should be at the top of the list of things to provide for a new phone. read more

Amazing service. Fast, honest and fair pricing. It's hard to beat those three attributes!! read more

I did the general message on Yelp. They were the first to respond. Whether it was an automatic response or not, it still seemed that they would like to have business. Called to set appointment but they said that it would be first come first serve. I promptly went in right after they opened. Charlie got the process started. iPhone6 screen replacement would take about an hour. Told them I would run errands and text when it was completed. I was hoping it would be done at the promised time, I really didn't want to wait around. As I was heading back (it was an hour), received text that it was complete. I would recommend them. My experience was flawless. read more