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    The Appliance Guys

    5.0 (97 reviews)
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    2 hours

    Response rate

    95%

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    Dishwasher certified parts from Whirlpool
    Claudia G.

    I requested service from The Appliance Guys in December for my dishwasher. From the beginning, they were very honest and transparent. I was informed that ordering parts from Whirlpool could take some time because they place part orders once they have accumulated enough requests. I appreciated them setting the right expectation. James explained that it was worth repairing my dishwasher since it is a good brand and still had plenty of life left. To my surprise, he personally called me sooner than expected to schedule the appointment because the part had already arrived. James is very professional, knowledgeable, and experienced. He replaced the broken part efficiently, and my dishwasher is now working perfectly. He even advised me to keep the old parts for at least one year since they are covered under the manufacturer's warranty, something I truly appreciated. The price was very affordable, especially considering they use genuine parts. I highly recommend The Appliance Guys. Their work is outstanding, and their customer service is excellent.

    Oven fixed

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    2 years ago

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    James B.

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    Nicholas V.

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    3 years ago

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    3 years ago

    Great service! Nick the technician was great, efficient, and informational! He also provided maintenance information to improve our needs.

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    Nicholas V.

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    Page 3 of 3

    Ask the Community - The Appliance Guys

    Review Highlights - The Appliance Guys

    James was the Tech who came out, he was very knowledgeable and helpful and helped with any questions we asked.

    Mentioned in 43 reviews

    Read more highlights

    Authentic Appliance - Z line and Bosch kitchen appliances on display

    Authentic Appliance

    (40 reviews)

    Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

    Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

    The Appliance Guys - homeappliancerepair - Updated September 2026

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