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    The Appliance Store

    1.0 (1 review)
    Closed Closed
    Updated over 3 months ago

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    2 years ago

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    The Home Depot

    The Home Depot

    2.4(46 reviews)
    0.6 mi
    $$

    Home Depot is my favorite home improvement chain. I even own Home Depot stock! So, my experience…read morehad to be terrible to give this location 1 star. In short: I placed an online order for two items that were both shown as being in stock. Got to the store, only one item was actually there. So I cancelled the online order and bought the item they had. Simple, right? Yes, except for one thing: getting my money back for the online order. That took over 3 months, more calls to this location and corporate Home Depot than I can count, and finally I had to file a BBB complaint against corporate HD. As soon as someone with a brain saw my complaint, they immediately refunded my money. But I can't get back the time I wasted, and I really don't appreciate the numerous times when I called this location, had someone tell me they'd look in to it and call me back quickly, and then didn't - ever. This store is poorly managed.

    We are doing a complete update on our townhome here in Ft Collins and frequented the Home Depot off…read moreMulberry street. Honestly, best customer service ever. We have never been to a better store than this particular location. Every time we purchased paint and a load of other items, we got great help from all of the employees we encountered. We were referred to Francisco Mendoza, a contractor affiliated with Home Depot to install our butcher block counter top and we hired him additionally to replace the windows as well. This gentleman was incredibly honest and his crew were very hardworking and accurate. They did an unbelievable job for us-even replacing an installed window that was defective after installed. Highly recommend this contractor and this particular Home Depot store.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Specialty Appliance - What we were left with in the laundry room despite asking for them to be centered

    Specialty Appliance

    3.5(24 reviews)
    3.4 mi
    $$

    I am so delighted with high end new appliances purchased and installed through sales rep Steve…read moreGrandbois at Specialty Appliance in Fort Collins. I researched to the nth degree for years before custom building our new home. Decided on Wolf for our double griddle cooktop, Vent-a-Hood, Sub Zero, and mostly Miele appliances due to the fact that Miele lets you plumb your combination steam oven (my favorite appliance by far), 30" wall oven, and then their superb coffee maker, while Wolf does not. Our 2 Miele dishwashers are the best in the industry. Steve is the perfect appliance design pro, methodically working with our custom cabinet maker to ensure rough installation was a snap with super smart pro installer Victor and crew, and it was. Don't know who these miserable reviewers are here... We had an outstanding purchase and install experience with Specialty Appliances. I just wanted to say so. Thanks guys!

    Horrible scheduling. Dysfunctional system. They don't call you back. I had set aside a day for a…read moreinstall. Had to call to confirm since they didn't as they said the would. Was told l would get a call back that day and then they didnt. They don't seem to care about your time. Asked for a refund as again today told they can't help me with the scheduling Now l can't even get the refund and need to get a call back which they don't call you. Incompetent and stressful being a customer. So wouldn't use especially if you need an install as it just doesn't happen with them. Had used them before and took 3 times to get the dishwasher installed as first two times the dishwashers were damaged. Tried again with a microwave but after this will not use as wanting to also get a friddge and new washer/dryer. When being a customer is this stressful its just not worth repeat business.

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    Specialty Appliance - Offset handles and door

    Offset handles and door

    Specialty Appliance - Plastic on dishwasher

    Plastic on dishwasher

    Specialty Appliance - Plastic on refrigerator

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    Plastic on refrigerator

    The Appliance Store - appliances - Updated September 2026

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