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Fort Collins, CO

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The Appliance Store

1.0 (1 review)
Closed 10:00 am - 5:00 pm
Updated over 3 months ago

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2 years ago

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The Home Depot

The Home Depot

2.4
(46 reviews)
0.6 mi
$$

Home Depot is my favorite home improvement chain. I even own Home Depot stock! So, my experience…read morehad to be terrible to give this location 1 star. In short: I placed an online order for two items that were both shown as being in stock. Got to the store, only one item was actually there. So I cancelled the online order and bought the item they had. Simple, right? Yes, except for one thing: getting my money back for the online order. That took over 3 months, more calls to this location and corporate Home Depot than I can count, and finally I had to file a BBB complaint against corporate HD. As soon as someone with a brain saw my complaint, they immediately refunded my money. But I can't get back the time I wasted, and I really don't appreciate the numerous times when I called this location, had someone tell me they'd look in to it and call me back quickly, and then didn't - ever. This store is poorly managed.

We are doing a complete update on our townhome here in Ft Collins and frequented the Home Depot off…read moreMulberry street. Honestly, best customer service ever. We have never been to a better store than this particular location. Every time we purchased paint and a load of other items, we got great help from all of the employees we encountered. We were referred to Francisco Mendoza, a contractor affiliated with Home Depot to install our butcher block counter top and we hired him additionally to replace the windows as well. This gentleman was incredibly honest and his crew were very hardworking and accurate. They did an unbelievable job for us-even replacing an installed window that was defective after installed. Highly recommend this contractor and this particular Home Depot store.

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The Home Depot
The Home Depot
The Home Depot

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Quick Appliance Repair Service

Quick Appliance Repair Service

3.0
(54 reviews)
0.7 mi

We purchased a Speed Queen washing machine in mid March. They had it in stock. Knowledgeable sales…read moreperson. Easy to speak with. It's been about 2 months now and there is NO buyer's remorse. We are well pleased with the sale, the installation, and most importantly the product. No regrets. Excellent company to work with. Yes, 5 stars.

When they ask for your credit card and tell you that it's only for the $105 diagnostic, do not…read morebelieve them. I got charged an extra $100 for labor that I never authorized. I was told I would get a call once the diagnostic was done and I would be given a choice on how to proceed. I got a call after the job was done and told it's an extra $100 for labor to remove food from the dishwasher hose. I would have never agreed to the $100 charge because I can do that myself. It's an easy job. When I asked why they didn't call me first, the repairman said he wasn't sure that was the problem. He only figured out that it was the problem after he fixed it. Doesn't that sound like a diagnostic? When I complained about the $100 extra labor charge because he didn't call me to authorize it, I was told that I should feel lucky that he was able to "save the dishwasher hose". If he didn't save it, it would be another $375 to $400 for a new dishwasher hose because the part is expensive and it's a very labor intensive job. Well, I installed the last dishwasher hose myself 4 years ago for $25 for the part and 1 hour of my time. It was a made up story in an attempt to make me feel better for the extra $100 labor charge, which I did not authorize. I emailed twice and called on February 12, 2026 and asked for a $50 refund. I got a call back on February 25, 2026 from an administrator letting me know that they are reviewing my request. I was promised that I would get a call back. Well, it's been 7 weeks since that promise on February 25, 2026 and no call back. Based on everything that has happened over the past 9 weeks, it's obvious to me that this business is not operating in good faith. Another issue unrelated to the billing, is that I wrapped duct tape over the dishwasher hose in a 3 inch area because the hose rubs against wood, which will break it after a couple of years. Well, the repair person removed the duct tape without asking me or even telling me he did it. The repair person arrogantly insisted that the hose will not break because he removed the duct tape. I have owned the house for 19 years. The dishwasher hose rubs and will break after a couple years. To suggest that it won't break is reckless advice. It will take 2 years to happen, so not his problem at that point. Never use Quick Appliance. Too many honest companies out there to choose from.

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The Appliance Store - appliances - Updated July 2026

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