This is a great place to board your pets in Chatt. Our dog loves visiting and always comes back tuckered out. 5 stars!

Honestly, we were hesitant to take our eight month old Australian Shepherd here because of all the nasty reviews (that honestly appear to be exclusive to Yelp as Google Reviews has The Ark sitting at almost five stars). However, the moment we met our groomer we immediately felt 100% at ease. She knew exactly what needed to be done for our little guy before we even told her what we were wanting. She was so gentle, kind-hearted, and talented that we will definitely be making the hour and a half trip again. So, disregard all these disgustingly Karen-like reviews. There's a reason this place has been named best dog grooming in Chattanooga for five years or more. read more

The Ark Pet Spa & Hotel - A happy boy! - Pet Groomers Near Me - Chattanooga, Tennessee

PLEASE do not go here. DO NOT. This place is NOT safe for your pets. I brought my husky puppy here for the past few months and she has been hurt so many times. It started with her toe nail getting ripped off, and then getting kennel cough that turned into severe pneumonia and then GETTING ATTACKED by another dog due to poor management and lack of supervision. My dog was cornered, bullied by other dogs and now has an infection in her face from the attack. Several times when I go to pick up my dog, I see other dogs bleeding with cuts. I should have left a long time ago. Not has these things happened to my dog, but other owners experience these troubles with this place. The staff is friendly and I think they try their best, but it's NOT WORTH IT. GO SOMEWHERE SAFER. Please take this as a warning. read more

During 4th if July weekend we quickly realized we could not bring the cat on our trip with us. We had no friends to watch him and an empty home he was unfamiliar with (we had just moved to TN). We quickly Googled cat sitting places and this popped up first with excellent reviews. We called just days before our vacation and secured a spot for Milos, out cat. I had never been without him for more than 24 hours so I was VERY nervous but the staff members were so kind and reassuring. My absolute favorite part about this facility is that they have cameras in like every room so you can see your fur baby any time of any day! After dropping Milos off I immediately pulled up the video feed and watched as the Ark staff placed him in the cat room and just let him explore and get familiar with the space. Over the days I watched them feed him and let him out here and there - sometimes with another kitty which I thought was great for him. When we picked him up they were sooo sad to see him go. All the staff knew exactly which kitty he was and said they'd had so much fun playing with him and taking videos with him. Milos did not seem stressed at all when we got him back. I will definitely be bringing Milos back to the Ark and highly recommend this place for all cats and dogs! read more

Very misleading. They need to put honest requirements on their website. They also do not respond to inquiries. I had to chase them to find out that they will not board out of state animals....,,, story below I spent 1/2 hour on their website registering my dog, inputting his vet records and my CREDIT CARD info requesting to board my dog. No one contacted me in regards to my request so I called to ask. When I called, I was told that my dog would have to be brought in for a temperment test before they would consider taking my dog in. I explained that I live 7 hours away and asked if we could do the test on the day and if he passed, he could stay. They told me no, they need a few days between the test and the boarding. Not sure why - they had no idea why. if their care of their boarded animals is anything like their customer service, it is very poor. read more

It is also difficult taking care of so many animals in one place. But we have had a great experience with the ark. Our dogs come home clean and happy. Bri is absolutely with my dogs and treats them like they are her own. read more

Not a good place for your pet to stay for any long term boarding , staff lies and my puppy was on meds and they never gave him any of them he stunk so bad when we picked him up . They are short staffed and turn pet cams off and tell you they are down . They stuff so many dogs in their just to get more money and will not take good care of them. I got alot to say but if you put your pet in there for any longer than a day you will find out how bad they are. Need to fire manager and put someone in there that really cares about animals read more

What a great Place! Great Pet loving Staff! My Pets stay often and are always pampered and loved! Check out Slobberbones Bakery ... they Carry Duncan Doodle specialty Pup Cakes and Treats. fresh creative and tons of options. If you have an idea for your pets Special day, submit a request for a personalized Cake, Treats, Cup cakes frozen Pup cream. Grooming is top notch and I would recommend this location to all my friends and family. read more

See all

UPDATE: The ark reached out to me personally by email once they saw my review earlier this week. They said that we could come in today to get her nails fixed on the house. They were very understanding and professional. My dog doesn't like the grinder too much so they used a nail file to smooth out her nails. I'm happy with how the situation was handled. Thanks again to the GM and the staff for the quick fix! ------------------------------------- I went to the Ark today to have my dog's nails trimmed. This is the first time I've ever been to the ark. The reason why I decided to go is because they offer nail trim AND grind. I really wanted her nails to have a smooth, rounded tip. They immediately took her back to the room when I walked in so the service was quick. She was back there maybe 5 minutes when the staff came back to the front with her and said "She's just too excited. She won't sit still so we only were able to trim them." You would think that a professional pet spa and grooming place would know how to control an excited puppy like mine, but I guess not. They apologized several times for not being able to smooth the nails out (the main reason why I went). When I got home to really inspect her nails I see that they didn't trim her front dewclaws as you can see in the photos. They took $3 off the original price of $13 because they did not grind them. I will be trying another place. read more

The Ark Pet Spa & Hotel - Pet Groomers Near Me - Chattanooga, Tennessee

See all

The Eastbrainered location is Horrible! They are all about the money and not the care of your dog! They pile in like 60 dogs with only one person watching them. I have it taped myself the last four times she stayed there. Puppy Mill standards. Me and five of my neighbors in my condo have used them the last 6 months has gone to the bottom!!! Should be inhuman to do animals the way they do them!!! read more

My dog and I love the Ark! I started coming here for daycare shortly after I adopted my dog about a year ago. He always loves going and I see him greet everyone every time. You can watch on their video cameras if you want too! If anything happens they will give you call (he got a scratch once). I've boarded him here once and it was super easy. They even washed his bed and blanket after some pee got on it. I highly recommend them if you are looking for a daycare or boarding services!! I appreciate their price and the fact that you don't have to schedule days for daycare. I usually have a routine of what days I bring him but sometimes I decide the morning of if he needs daycare. read more

The Ark Pet Spa & Hotel - Pet Groomers Near Me - Chattanooga, Tennessee

We frequently board and take our dogs to dog day care here and we have had nothing but great experiences with them. All off the staff is always so friendly and they take excellent care of of the dogs. I love that they have cameras to check in on your pups and I always see how awesome the staff is with the dogs. My dogs have also been groomed here multiple times and they do a great job! Highly recommend them for boarding, grooming and dog day care! read more

My first experience with Ark was fantastic. They took great care of Moana and she had a wonderful time. She's a people dog and loves attention and the staff was very attentive to her when she wanted to interact. Moana loved playing with the other dogs and I will definitely be a return customer. All of the staff was friendly and courteous. Loved the experience! read more

Awful! Awful! Awful! I'll start from the beginning. I was dropping my dog off for his grooming appointment and the young lady at the desk that took him didn't even ask how I wanted his haircut. I was trying to explain as she walked away. When I picked him up I could hear him barking and yelping obviously in distress. The lady at the front desk didn't care he was in distress she just wanted to collect my money first before she went to get him. Haircut is awful! They don't know what they're doing. AND he got Kennel Cough! I called to let them know and got the attitude of I tell the manager but I really don't care! I'm so disappointed with this place as I read reviews before making his appointment and it looked good but this place should be shut down!!! Oh and 1 final comment....my dog is NOT neutered and they put him in daycare with other dogs. I thought ok they're going to keep an eye on him. NOPE! The lady at the front desk said she didn't know he wasn't neutered! My dog is OBVIOUSLY in tact if you get my drift. I'm not sure how blind she may be to not see the large man berries but they're there! read more

I can not recommend The Ark to anyone. Although they are very cordial, they are obviously understaffed. My 7 month old puppy was crated for over 15 hrs and I was told it was an employee issue. When I picked up my puppy, thankfully she had been given a bath per my request because all her bedding was saturated in urine! She does not soil her bed, so I can't imagine how her crate looked after being crated for so long. That's not how I want my puppy treated and I will not be taking her back. As previously stated, they are very nice and polite but they need to get better staffed, or not take in as many dogs so that they can all get the proper attention. read more

This place is wonderful and my dogs love it. It has allowed me to persue my graduate degree knowing I have a reliable place for my fur babies as I travel. They worked wonders with one of my dogs who was abused as a puppy. Staff are great and I can tell they love animals. read more

I have been bringing my 2 shih tzu babies here for a year now. Ashley is wonderful with them and grooms them perfectly. If you want something special or need her to pay attention to something she is on it. My oldest has had a few terrible experiences in town with grooming and I trust Ashley at the Ark. I've read some reviews about people not feeling good about leaving their dog there... and they had a bad experience... so my opinion is ...why did you leave your pet there if you didn't feel good about it? read more

The Ark Pet Spa & Hotel - Pet Groomers Near Me - Chattanooga, Tennessee

See all

The staff is friendly and accommodating and I appreciate they have the web cams and large dog facilities to accommodate my cuddlepony. So relieved I was able to find a good place for my pups to stay when I have to to travel. read more

This a wonderful place to take your dog! I love that I can watch her on the cctv cameras. The staff are always very friendly and helpful. I feel comfortable leaving a member of our family here. I've used both boarding and daycare and Hazel always wants to go in which let's me know she enjoys her stay. read more

The staff there is always so friendly! Love their selection of treats and pups always seem happy to come! Love watching the pups play and get socialization in a safe environment! Can't wait to visit again! read more

Okay, so let me preface this by saying our dog might be a little bit on the spoiled side, and thus, i might be just a tad bit particular about where he boards. In fact, before moving here and coming to The Ark, we hadn't boarded our dog in 5 years (he jus stayed with family or friends). That being said, we were so lucky to have found The Ark. The staff is incredibly nice, and my dog loves going there for daycare or boarding. The dogs are only crated at night and once during the day for "naptime." Our dog comes home completely wiped out from all the playing he does. AND... he comes home with the cutest little report card, which tells all about his stay and his new friends. Come on, does it get any cuter than that??? read more

I am a travel nurse and rely on reviews to find local businesses while on contract in new places. Most of the time this has worked great for me....until now. I scheduled an 8am appointment to have my dog groomed at The Ark on E. Brainerd Rd.. When we arrived at exactly 8am the first employee we saw seemed completely confused on how to handle dog grooming customers (she stated she worked in the back?). She told us that the groomer doesn't get in until 8 (ummmm....it is 8), but she could write down our info and have the groomer call with any questions. I explained that this was our first visit and would like to speak to the groomer before dumping my fur child off at a new place. Within a few minutes a young lady arrives (who I thought was the groomer). While going over how we wanted our dog groomed, several dogs came running out from the back and around the store. An employee came chasing them stating "someone left the door open". This concerned me as my dog is deaf and in the event she was to get out of the building she can not hear traffic or calls for her to return; therefore, I asked if she could please be crated after grooming. I was told the grooming time would be 2-3hrs.... we nervously left. After 3hrs had past I returned to The Ark to see if my dog was ready. Upon asking, another employee said to me "Oh our groomer called in sick today. Did you not get my message?" No I didn't get a message because I didn't get a phone call. She asked if I would like to reschedule....ummmmm no! I had a bad feeling from the time I walked into this place and should have trusted my gut. I'm actually glad I did not have to give this place my money or worse what my dog could have looked like if groomed. As a first time customer it would have been nice to have been greeted properly and have gained even a small bit of trust. The icing on the cake was for these people to not even call to let me know my dog could not be groomed and then bold face lie about leaving me a message. I really hope the people and animals of Chattanooga have better options than this place. read more

sarah r ... while a response to my original review on july 19 is appreciated, it in no way addresses the events that occured that saturday and there are more people that have left comments on social media pages such as nextdoor and facebook that had issues as well, some way more serious than what my fogs endured. leaving the animals, all that were in your care (100+), in kennels for over 20 hours (7/16- 630pm- 7/17-1245pm) is not in any way standard play schedule changes. get a grip and address the real issues and accept resonsibilty for your actions. stop taking on more animals than you have staff to properly care for them. read more

Absolutely horrible grooming. I hope they treated my puppies better than they groomed them! My labradoodles are well loved and well taken care of everyday but today after being at the ark they had bleed ears and razor burn. I am so sad for them. I knew better than to take them there after all the horror stories I had heard but couldn't imagine were true. They were. I am to blame and I feel desirably quirky. Nonetheless, I still felt compelled to write this and warn other puppy lovers that this is not the place for you. Aqua Dog on East Brainerd Road would never have let this happen. I am so sorry for letting my desire to have the pups clean cause them pain. I will never ever again take them there. read more

Been taking my 2 pesky pups here for a couple months - stating for a few nights and playing in the day care. The added webcam app to watch means you can SEE how well they take care of your dogs and how happy the little guys are - letting me enjoy my time away stress free!! read more

Let me first start out by saying, the staff here has always been very friendly and helpful but I also just really felt the need to get this review out there so others can learn from my mistake. I have a little 8 month old Miniature Schnauzer puppy. I had to leave town for a few short days over the weekend and I liked the fact that The Ark had cameras so I could keep an eye on her while I'm gone. So I signed her up there. I first asked how long they would have to be in the kennels over night. And she said they go to bed for the night at 8. However, both nights , they were up by 6:30pm! And not taken out again until 8:30am. THAT IS 14 HOURS. And one of the nights(Saturday night), the girl working was obviously in a hurry to get out of there & I literally watched her pull my puppy in the kennel by the scruff of her neck & this was before 6:30pm(the dogs weren't taken out again until the next day) Anyway, they don't allow pickup until 10am on Sundays, so when I finally was able to go get her, I was APPALLED to say the least by what I saw when they brought her and the her bed out. She looked like she had been playing outside in the rain or something but it was actually URINE. She was literally covered in urine & her bed was completely saturated with pee. I had to immediately take it to the dumpster. I could not believe they were even comfortable giving her back to me in that condition. But that's not even the worst part....I get her home & bathed and she literally slept the entire day(and she is an 8 month old, very energetic puppy) I figured she was just exhausted, but she also was just so lethargic & wouldn't eat or drink. I literally had to hand feed her her dinner. But here's why.....a few hours later, she was outside and suddenly started to yelp and cry like something had bitten her. And she just kept trying to pee and couldn't. Turns out, she got a UTI from The Ark. And I truly believe it is because she had to sit in that kennel for 14 hours a night. She's fully potty trained so I'm sure she tried holding it for as long as she could, but no dog should have to hold it for that long. I got her to the vet first thing Monday morning & $90 later....she's back home taking an antibiotic and pain reliever. But she's still very lethargic and sleeping all day. Again, the front desk workers have always been very nice but the business as a whole really needs to get it together. These things are just totally unnecessary and avoidable. The comfort and safety of the pets should be their #1 priority. read more

We left our dog for two weeks at their Hixson location when we went to Europe and were very disappointed in the care she received. She developed an issue with her paws and although they were given an emergency contact, no one was notified and the terrible sores on her feet worsened. When we picked her up they said nothing of this condition and let us discover it for ourselves. Imagine getting home and having to face this and a large vet bill to boot. Subsequent discussions revealed that they tried to call us but did not see the emergency number we specifically gave them should something like this occur. The had no excuse for not making us aware of the problem immediately upon our arrival. I would imagine that young inexperienced kennel help are somewhat to blame. As far as our vet bill was concerned they declined to pay it and just said that this was a common problem and they could not be held responsible. Their handling of this situation was very disappointing and their lack of interest in their customer relations is unbelievable. read more

(This review is for the new Brainerd Rd. Location) I was nervous about boarding my two cats for the first time so I spent hours researching all of the different options in Chattanooga only to find mixed reviews (and even some downright horrific stories) for almost every place. I finally came across the Ark which had one or two reviews, both good. I decided to try it out and am so glad that I did. The girls working there are so so sweet and really seem to care about my kitties. They encouraged me to call and check in on my cats the first time I went away and gave me amusing updates when I returned about all the things my quirky cats did. When I picked my cats up they were out running around playing in the cat room looking just as comfortable as they do at home. Since this first positive boarding experience I have taken my cats back twice more for longer periods and have continued to be very happy with the Ark. I definitely recommend boarding your cats here. read more

When I got there it was disgusting. They let the dogs pile on top of each other. Stay in there own urine and feces. Hardly clean. Dogs screaming, crying, and howling in distress. They over medicate most of the dogs with cdb oil. Dogs running into to things or laid out on the floor because they are doped up. The kennel trainers have no training. They just yell, hit, drug, and/or kick the dogs to get them to do what they need. The front desk is chaos. No organization. They dont know where the dogs or at. How to handle them. What dog is who. How the dogs eat. No schedules. Free feed. Free play. No structure. Might as well keep your dog in the back yard at home. Place smells like poop and weed. Pretty sure manager and employees are on more than just marijuana. Need training, drug tests, and rehab. Wouldn't recommend taking your dog there or working there. They need to be reported. Terrible experience. read more

Very disappointed upon reading such great reviews about this place. They cut my dogs hair exactly how I told them I did not want it. Also, I don't think they cleaned either of my dogs ears or trimmed their nails after they told me it was included. Lastly, they said they would call after they had finished grooming my dogs (dropped them off at 10:30AM). 5:15PM rolled around, so I called to see if they were done and the receptionist said, "Oh yeah, they've been done for a couple hours now!"... My dogs seemed happy, which I was grateful for, but very, very disappointed with the services they provided. read more

We're always happy with the services and attention our dog gets at The Ark. Happy to suggest it to others! Nice people, great grooming and excellent doggie day care. We love that our dog can enjoy a nice, large space to play and run even on rainy days. read more

This place is awesome. The staff is very nice and takes good care of my Kassie. She loves it there. She is a high energy Aussie Border Collie mix. After a day at the Ark, all she wants to do is sleep. She gets her exercise and her social skills with other dogs. Money well spent. read more

My dog had separation problems when he went in there and the day I picked him up he was insane and has never been the same. He's always had issues with being very excited and unable to sit still with other dogs to play with but now I can't even get him out of the car to go to a place he has always loved to go play. His behavior is TERRIBLE and now he wants to bite. He has never bitten or even tried to bite anyone before. I wonder just what went on in the areas you can't see on those live cams. Something very bad happened to my boy in that place. read more