This used to be The Bagel Zone (which I was not a fan of specifically because of the lack of customer service and the rude employees) so I was glad to see that it was purchased and converted into a new bagel shop called Bagel & Grill. Walking in I was immediately greeted by friendly smiling employees and the delicious smell of breakfast sandwiches and coffee. I ordered a pork roll egg and cheese on a poppy seed bagel with a coffee. The coffee is a self serve bar with a nice variety of options. I stuck with a regular cup of coffee because I said if there's anyway to judge coffee it's with a traditional cup o Joe and let me say that the coffee was AMAZING!!!! I was so happy :) My bagel sandwich was up shortly after I made my coffee and let me just say that the sandwich was STACKED! I wanted to eat the entire thing but was only able to eat half ... and that half was DELISH! I am a fan of Bagel & Grill and will be back for coffee and to try their pretzel bagel next! read more

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Réal bagels ! Not round rolls like too many places. Cool staff, quick service. Well worth the drive past other bakeries. read more

They never answer their phone here and they're not on any kind of ordering app. And when you go there to order they are extremely rude, unorganized and unprofessional. Just look at how he replies to his negative reviews on Google It's absolutely disgusting and This guy doesn't even deserve to be in business. I've attached two examples And these are tame compared to the rest... read more

The Bagel Zone - Bagels Near Me - Burlington, New Jersey

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I live in Florida but am visiting my sister here in NJ. When in Florida, there's literally only one bagel shop that my husband and I frequent and consider legitimate bagel wise. They serve traditional NY style boiled and baked bagels with plenty of flavor and a perfectly dense and chewy texture. Here in NJ we've only tried Victorias Bagels and now The Bagel Zone. After reading the reviews for the Bagel Zone I wasn't sure what we were going to get . What we got was EXACTLY what I'd expect when eating a REALLY good bagel. And the owner....sweet as a peach, helpful and seemingly happy to be doing what he does bagel business wise....excellent customer service in my case and trust me when I say I'm a freak about expecting / wanting / needing good customer service in order for me to spend my money at any establishment. We purchased a bakers dozen (everything, poppy seed, blueberry, cinnamon raisin and French toast). We also purchased the garlic herb and veggie cream cheese. So far I've only tried the everything and the poppy seed - both perfection and loaded with the "everything" and "poppy seed" seasonings (see pics which compare The Bagel Zone with ANOTHER bagel shop....the Zone takes it!!!!! We also purchased the garlic herb and veggie cream cheese. Both were good but the garlic herb was DELICIOUS!!!! Fair price of $21 for everything. read more

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Regarding my recent review about inferior customer service, I felt the need to post this interaction that was sent to me by the business owner on same day as review. In all my years of managing customer service, I would never imagine telling a customer to shut up. I am truly shocked that this guy is the business owner and is allowed to use the oven. Sadly, there will come a day when this guy closes up for the last time and will be wondering what exactly went wrong. It's your customer service skills, dude. That's why people will turn away from your business. UPDATE -- I have also attached another screenshot that Joey felt compelled to say after I posted the screenshots of our lovely chat. Posting it per his request. This man-boy certainly needs meds. read more

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For every minute I waited for a toasted bagel with cream cheese when I was the only one in here when I ordered and then watched 3 other people come in and place orders with cooked food and then get there's before me...this is absolutely insane. I definitely will not be back. read more

He made the mini bagels for my church of assorted variety. I love him. Call 24 hours in advance and place an order.

I have frequented this shop a half dozen times. Several times I bought a few dozen bagels to bring for work, I noticed that selection could be limited. Today is the last time I will ever come here. The place has always had hours starting at 6:30 am. Today there was a handmade sign on the door indicating they would open at 7 am. I waited 15 minutes and stood outside at 7 am. They went about their business opening the shop said something to me through the door (not sure what and unlocked five minutes later. Then the owner proceeded to scold me because "turning the lights on is the obvious sign that they were open" (rather than the sign on the door). He then took someone who showed up 15 minutes after me "because he had somewhere to be." When they finally got to me around 7:10, I ordered two dozen bagels and asked for an assortment. The owner proceeded to tell the worker what I could and couldn't have. I don't know of any bagel shops that tell their customers what they can have from among the available varieties but this owner is apparently one ("give him extra egg and plain"). In the past, I have come here because it is convenient and the bagels are ok. I once saw this same owner scold his counter worker for giving away certain varieties of the available bagels. The guy is an !$%^&*()*&^%$. I will drive out of my way to never give my business to this shop again. read more

These bagels are OK. I brought home a dozen and they satisfied our bagel craving. The big winner was the old fashioned french toast. It was fantastic. I am usually just a salt, garlic, or everything bagel guy but this french toast bagel was quite impressive. The everything bagel on the other hand fell a bit flat for me but I can be a bit of a bagel snob as a native New Yorker. read more

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First time coming to this place based off of a recommendation from my BF. I had a toasted poppyseed bagel with butter and a side of bacon. We didn't go until the afternoon and it was so fresh and so tasty. They made it exactly the way I wanted it (toasted dark with butter on both sides). I would definitely return next time I am in South Jersey. Yum read more

The bagels are very good, but.... When I'm 7th in line, I expect to wait my turn. But 24 minutes? This was a rough 24 minutes because I actually wanted to go behind the counter and start helping. For the record, the wait was not due to work load, it seems that is the pace of the employees. The guy on the register was filling the orders, and it seemed like there was no urgency. Customers are looking at each other awkwardly. My wife loves the bagels, otherwise I would never come here again. read more

The owner is extremely unprofessional and will call you rude names Simple bagel orders take 15 minutes Multiple times I've ordered food with no one in front of me, and the people after me are served their food read more

Don't bother. I was a customer for a year that would go in a couple of times a week. I've watched the owner be rude to customers for too long. Last weekend he snapped at my wife for requesting a bagel with just bacon... my 2 kids have an egg and cheese allergy, so it's what they can eat. Well, this weekend, he did the same to me. What difference does it make if I order a sandwich with or without egg and cheese?! It's an order. If you are looking for a good sandwich with flavor and a positive environment, try Victoria's Bagels. read more

Good bagels but they are so slow. 3rd in line for a dozen bagels it took 20min whom ever takes your order makes it, dumb, why not 1 cook and 2 counter people? read more

Hello world please, listen the owner Joe, act in a very strange manner every time i go there, he always has this weird way of blurting nasty random things when I'm placing an order i always ignored him. but 12/29/23 at 1:08:33, weird random things again, this time he gave me a good reason never to go back there This time while giving my order to the cashier, here he goes again saying things acting as if we were taking to long to place our order, now mind you no one else is in the store as if the line is being held up, the order took less two minutes. ok i get home open the bag my food all wrong, i called the store he answers the phone he tells me, yelling, BUT IT COMES LIKE THAT! i say but that's not what i ordered he went back a forward with that same attitude for awhile until i decided to say, ok you are right. I'm thinking I've had enough. that's when he said come back ill give you your money back. he said it in a laughing tone, matter a fact the whole time on the phone with him he sounded as if he was amused. The man can't be all there OR maybe he gets off this way treating certain people like that. Who would do that to a customer? HE HAS NO RESPECT FOR CERTAIN PEOPLE. THIS I KNOW sign He won't get a chance to do it again. read more

Amazing bagels, terrible customer service from the owner specifically. The rest of the staff is pleasant but the owner rants and complains all the time. Sick of it. I can't go here anymore, I grew up going here so it's a real bummer. If you ask for anything specific on an order, he'll pop out with a nasty comment. If you get there 15 minutes after they say they'll be open but he's not ready. He'll start berating everyone waiting at the store. Not sure what is going on. I see from the rest of the reviews it's a constant issue. But no doubt, the bagels are incredible. read more

Went here to grab a bagel for lunch and while the employee was letting someone out of the building, she rudely told me that they were closed for their own lunch- it was 11:50. I told her that I wanted to buy a bagel and she locked the door in my face. Shouldn't employees have their break on off times and not lunch time? Edit- please see what the owner DMed to me. Good luck Joseph advertising that you offer lunch and being closed during most people's lunch breaks. Makes great business sense. read more

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They are open when they want to be open. Service is tremendously slow. They don't take orders online and no one answers the phone when you call. When you do get in to order if you order a sandwich that has to be cooked expect to wait at least 20 mins as their grill doesn't seem to get above 100 degrees. read more

It's our favorite breakfast spot for freshly made bagels! We love them, the breakfast sandwiches are the best!! read more

The Bagel Zone - Breakfast sandwich- egg, bacon & cheese on a spinach bagel - Bagels Near Me - Burlington, New Jersey

Now THAT was an amazing bagel! Wow! No surprise they've won Best of SJ three years running. Was in the mood for a cinnamon raisin bagel with cream cheese, so I stopped at Dunkin Donuts - something I never do. What a mistake! Disgusting excuse for a bagel. Tossed it into the bag, and later the garbage, after one bite. Further along in my commute, I noticed the Bagel Zone sign, so I pulled in. What a great decision. The bagels are made throughout the morning and had just come out of the oven. Soooo good! Perfect combination of chewy and soft. Variety of sandwiches and toppings. Fair prices. Very friendly owner who made all feel welcome. Will definitely be back. Highly recommend. read more

The best bagels & service ever!!! Thank you Joe & gang !!! You're amazing ... LOL.. sorry for the bitten bagel I couldn't wait to dig in .. See you soon read more

The Bagel Zone - Everything bagel w/ sausage, egg & jalapeño cheese - Bagels Near Me - Burlington, New Jersey

I got a Bagel with Cream Cheese & Nova Lox today, and it was probably about the best that I've ever had. The staff was very welcoming and friendly, the establishment was fully COVID-19 compliant, and contrary to some previous comments, the service was prompt and swift, especially since everything there is made to order. Actually, I'm looking forward to going back and trying other stuff. I have a new favorite bagel shop! read more

The Bagel Zone - Bagels Near Me - Burlington, New Jersey

First time here and last time. Bagels were good but there was a guy behind the counter in a tank top t-shirt. Are you kidding me? Very unprofessional. read more

These bagels are perfection!! Im a New Yorker through and through, but I cannot come to New Jersey and Not visit The Bagel Zone. These are legit, quality bagels and everything is made in house. Bagels have the perfect amount of crunch and chew. A excellent variety of home made cream cheeses. ( Cannoli Cream Cheese - Oh Yes!!!) What really stands out is the amazing customer service. You can tell that this place is a Staple in the community. Joe and the crew always make me feel at home!!! read more

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Overall, good bagel for my first time to stopping here. It's pretty busy on a Monday & they are understaffed. I could only imagine what the weekends are like ! read more

The Bagel Zone - Waiting area. - Bagels Near Me - Burlington, New Jersey

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Food is great love coming here before school to get a perfectly always hot breakfast sandwich but at least in the morning service is a little slow! read more

They have awesome bagels but also they have good sandwiches and great deals too cause I got the cornbeef swiss and sauerkrout with Russian dressing and it was so good and even there regular and blueberry bagels are amazing too read more

Went for the first time today, and won't be my last time. Great costumer service, very friendly. Everything was fresh and delicious. Their lunch bagels sound good, will have to try one day! read more

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This is the worst bagel place I have ever walked in to. I went there at 8:35 am on Saturday 10/21 and they were already out of onion and garlic. I wanted a dozen bagels which should be a common ask at a BAGEL SHOP. The lady told me that he won't sell me a dozen everything bagels because he won't have enough left. I have never hear such an absurd response. Here's a suggestion: MAKE MORE BAGELS OR CLOSE UP. ALSO, TAKE DOWN THE MYRIAD OF SIGNS ON THE WALL ADVERTSING ALL OF YOUR DOZEN BAGEL SPECIALS. read more

This place is absolutely terrible and I cannot believe that this establishment is still standing after so many years. I went to get 2 bagels today (obviously) and after my order, the employee went to make them and I heard the owner mumble under his breath "fat fuck" I couldn't believe it! I left without waiting for the bagels because no one that acts like that will recieve my patronage. read more

This is an excellent spot to grab your favorite bagels! They usually have some really cool varieties of both bagels and cream cheese to choose from. I personally enjoy their blueberry and pumpkin cream cheeses. I also really like their breakfast sandwiches, made fresh when you order. They do have a small area inside to sit and eat, and there are some tables outside too. I like to grab a dozen bagels when I stop in and they stay fresh for a good amount of time. You can get a bakers dozen for $11! You can also call ahead if you need to get your order and go! read more

The Bagel Zone - Sausage egg and cheese on an egg bagel - Bagels Near Me - Burlington, New Jersey

Wow, we've been eating at bagel zone for years. We live in Westampton, but still came there for our bagels. That won't happen again. After reading the lunch break review from Meghan that showed the very rude response from the "owner." Anyone knows that you don't give everyone of your employees break at the same time, especially at a key time like lunch time. It's important to take care of your staff, but there was a nice way to handle that situation. You put the closed sign up first, serve the remaining customers, then take your break. The response from the new owner was unbelievable. read more

Bagel and the garlic and herb cream cheese was nice and melted to the T.... I will always go back as long as I get the same taste every time!!!! read more

Make no mistake, these are the best bagels around. the breakfast sandwiches ate delicious and the staff is always friendly even when they are slammed with customers and orders. read more

Best bagels. Delicious cream cheese and lox spread. Whitefish salad is awesome. Personnel are always so nice and helpful. I just love this place. I'm so happy I found it. And all the prices I feel are very reasonable. read more

These bagels are SO GOOD and SO FRESH. Everything bagel and the Jalapeño bag are my go-to! Their cream cheeses are also delicious!! Love this place and the owner is amazing! Thanks for making my mornings! read more

Best bagel sandwich I've had in this area. Got a sausage egg and hot pepper cheese on a jalapeño bagel. Perfect. Also tried the Pumpkin bagel with pumpkin cream cheese, completely different but a great seasonal flavor. Employees are very nice, service was just a little slow, but not too bad... No one is as bad as Cinnaminson Bagel, that place is awful. I'll be coming here for bagels from now on. read more

The Bagel Zone is a small, yet convenient, friendly, & busy breakfast place. It's fairly small, but they do have tables & chairs if you want to have a sit down breakfast. I usually order in advance because the mornings can be very busy & the lines can sometimes be long. Even if order in advance, sometimes it can be really hard to get through to place your order. More recently, phone ordering has gotten better. Nonetheless, it is a good spot to get breakfast from. They are open 7 days a week from 6am to 2pm. read more

There's a reason they win best bagel 4 years in a row. The owner is beyond polite and accommodating to all of his customers, and remembers everybody that comes in the door. You feel as if you're a member of the family when you come to this shop. Talk about the best tasting bagels? These folks make everything in house, and their prices are beyond Fair. read more

We placed an order for 22 bagels on Tuesday to be picked up Thursday Afternoon. Come Thursday they lost the order and proceeded to blame my wife for it being missing. The maskless gentleman working behind the counter seem more concerned about closing at 2 o'clock than making sure his customers were taken care of. At least the young ladies behind the counter were able to help and managed to complete the order. At this point I would rather drive half an hour than spend my money at this place again. Decent bagels, lousy management. Not worth the attitude. Ps- I did receive a message from the bagel store after my original review . "If you think we need your business you should wake up or sober up you liar if you ever come back I will throw you out" Well not to worry, rest assured my business will go elsewhere. read more