I'll start off by saying that this venue is absolutely gorgeous. The barn is open and airy, and the outdoor patio is just beautiful for a hill country wedding. It was everything we wanted for our wedding, which is why we chose to book here in the first place. Another big plus was that they were allowing customers to bring in outside planners, vendors, and alcohol, which was great for our budget. Although our wedding turned out perfectly (thanks to our many other vendors), the planning process was made stressful and frustrating by the owner of this facility (Danielle). I will say, however, that their property manager (Erin) is fantastic and helped us navigate many issues we ran into along the way.
We booked with this venue in Spring 2018, before it had even formally opened. At the time, we were able to snag a great deal on the rental fee and were promised multiple other amenities by the time they opened - which was over a year before our wedding was supposed to take place. We were told by Danielle, the owner, that there would be additional decor tables, a mobile bar, glassware, an ice machine, and possibly even a full kitchen by the time our wedding took place. When we spoke with her in person, we were guaranteed the use of these items as part of our rental fee. Fast forward one year, and none of these promises had been fulfilled. They finally agreed to allow us use of the glassware that we were promised, but only at the expense of washing them ourselves (thank you to our wedding planner!) since they had not yet installed their dishwasher. I will say, that the mobile bar was completed *the week of* of our wedding, so at least we got to use that.
We had another very frustrating situation about 6 months prior to the wedding, when the venue sent out an email stating that they had hired a catering and bartending company that all clients would be REQUIRED to use, even if they had already booked with another company. I was floored. We had already paid our deposit, done a tasting, and picked out our menu! On top of that, their new catering company did not fit within our budget. After many, many emails and phone calls with Danielle, Erin, and the new catering/bartending company, they finally withdrew this ridiculous imposition and allowed us to go back to our original caterer. Again, it all worked out in the end, but only after much headache and wasted time.
All in all, I think this venue has the potential to be truly wonderful but I would not recommend them at this point in time. Everything about their business has been rushed, disorganized, and simply not well thought out prior to taking action. Their empty promises and failure to work with clients, rather than against them, made the wedding planning process much more difficult than it needed to be. I could go on and on, but hopefully this provided enough examples. We would have pulled out of our contract and forgone our deposit long ago had it not been for Erin, the property manager, constantly communicating with us and advocating to help make our wedding a success.
I truly hope that they take these reviews into consideration when working with future clients. read more
