Prompt, courteous, approachable, trustworthy, local business... my go to bike shop! Lsjdhbsksjs…read more(states my review is too succinct)

New Fox 40 DH fork received damaged with huge leaking oil . Also the box is used and broken even…read moremissing part. I already returned fox 40 fork But they Never money back! they Never answer my question! They Keeping my money one months!! All international buyer please Stay way from here!! #CRC4857315936

I found the customer service lacking. It was hard to get help when needed, and the overall…read moreexperience was disappointing.

Three strikes + 1 and you are out. This is the fourth time in less than one month that this store…read morehas demonstrated total incompetency. Strike 1- drop off a bike that was serviced prior to the end of the season last fall to have the front tire inflated. Go to pick up the bike and the repair person cannot find the ticket. After waiting for ten minutes, he eventually sorts through the unordered pile of tickets, finds the ticket, and then wheels out the bike. The bike now has a deflated rear tire, mind you the bike was outside all winter and the rear tire was in perfect condition when brought into the store. Must wait until the next trip down the hill to pick up the bike as I am on a tight time schedule. Strike 2- Called by shop about adjusting front brake, agreed to have a new brake disc installed. Pick up the bike en route to a location with my daughter and discover upon riding the bike that it was totally unsafe. The brakes did not engage until fully pulled back. Strike 3- I return the bike to the store for front brake repair and am charged $90 for the front and rear hydraulic job. There was nothing wrong with the hydraulics when the bike was brought in originally. Strike 3+ I am called to pick up my fat tire bike. I drop by the shop en route to more work with the expectation that I can grab a quick ride on my way home. Low and behold- the shop wheels out the wrong Surli and then apologizes because they do not have my bike ready. Total incompetence with a need for management.

Fast service, knowledgeable and exact. I got my Kona from them and the two times that I brought it…read morein, the service was excellent. They're not the big box stores trying to dump off last year's inventory, but offer great service. They will go the extra mile without being prompted to...had spokes taken care of the first time and the tech put lock-tite on threads, a nice touch. Replaced a few parts and got upgraded at a decent price. A fast turn around for your bike! Go support this shop! Dig the old school speakers on the floor, by the way.

Lowering my expectations. Everything has been hunky-dory from them when I'm buying something. When…read morethey screwed up a repair (for the third time) and a complaint about that was uttered it became another story. Manager salvaged the situation by a thread, but my confidence is shaken.

Best place in town to get your E-bike serviced by far. The staff are amazing, very knowledgeable,…read moreand pay attention to detail when servicing bikes. The cost for their bike repairs, and services is better than fair, and is always a pleasant surprise. Their inventory is fantastic they have plenty of bikes, and accessories to choose from. Defiantly worth a visit whether you are new to E-bikes or have had a E-bike for years these guys will keep you moving, and on time.

Excellent customer service! So I went there on a Monday not realizing they would be closed, my bad…read moreI should have looked it up before I came in. Anyway I lucked out and Bo happened to be there. This dude is great! He let me in and answered any questions I had. After trying a couple bikes out and telling him what I was looking for, he was able to line me out with two Fantic Fat Tire bikes. I feel like if I had any issues these guys would be able to help me with no problems. I totally recommend shop for all your bike needs.

A great cause, giving bike opportunities to many, who otherwise may not have a bike. Keeps bikes…read moregoing and going. Great value! Great service, selection and value and mentors others in the trade. Win-win!

I had never knew this place existed! I ran into a 15 year old kid who actually told me about it. It…read morewas really awesome to walk into this place and feel like I could be there all day.. But I found exactly what I had been looking for! I also am super appreciative of being able to go to the Lussac Library to rent out a tool bag for bike fixing. This bag had the supplies and read out instructions that were on point with what I was needing to do and more. This bag was supplied by Off The Chain and I find that super awesome as well! Anyhow. I just want to say thank you guys and gals for volunteering at this joint. It was an amazing experience and I have a lot of work to do on a few bikes including my own. So thank you for being there! Cheers!

Excellent adventure. the bikes were so smooth and easy to navigate. Colin got us set up and…read moreready to go in no time and was so friendly and helpful.. I highly recommend Pablo"s Bicycle rental

Malin and Sachin were incredibly helpful with our rental! They gave us many options, found…read moreequipment that fit our needs, and even showed us a digital map of points of interest. I would 100% use Pablo's again, and I recommend them to anyone in search of a bike rental.

Rented a bike for a ride to Talkeetna AL and Mt Denali... being from Florida this was an epic…read moreday...

I bought a 2024 street bob in 2024. I'm dumb and didn't dicker on the price whatsoever, but that…read moresaid, they overcharged me by close to $5,000 over it's actual cost with all accessories accounted for. Very shady business practices in my opinion. Do I love my bike? Yes, but hell no, it's not acceptable to be overcharged by nearly $5,000 dollars. They did throw in a helmet and jacket (maybe out of guilt?). Still doesn't justify being overcharged. If you don't know how to dicker on price, bring someone with you who does, or they'll gladly take you to the cleaners.

I love the knowledgeable staff. The prices are fair, but what I most like is the ability to…read moresize/fit things in person, especially with someone who can tell me what gear will work better for my needs. The helmet choice and size range is impressive too!

Terrible selection, staff was cursing up a storm about personal problems, didn't acknowledge me…read morewhen I walked into the store, didn't approach me to offer assistance. Didn't have my size. Helmets that I was interested in were out of stock. Canceled my Yamaha and bought a Harley Davidson. Friendly staff over there.