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    The Black Kard experience

    3.0 (1 review)

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    4 years ago

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    Bocce's Bar and Grill - Beer, battered fish with a fully loaded, baked potato and carrots

    Bocce's Bar and Grill

    2.3(121 reviews)
    1.3 mi
    •$$

    The bartender didn't really seem interested in helping us. The food was okay not a destination…read morethough.

    I've patronized this restaurant for over 15 years, but today's experience was enough for me to…read moredecide I won't return. I came in to order wings and requested all flats. The server explained that there was a special and that all flats would cost extra. I agreed to take the special as offered. My order took longer than the quoted wait time, but I remained patient because I understand delays happen. While I was still waiting, a woman who appeared to be a manager or owner approached me to explain that the server should have charged me an additional $1 for the Styrofoam takeout container because the special was intended for dine-in customers. She said she wanted me to know for next time. Meanwhile, my takeout order already included a gratuity charge. The issue wasn't the dollar. It was the judgment and customer service. Rather than acknowledging the delay, she chose to point out a charge their staff hadn't communicated. If a special is dine-in only or requires a takeout packaging fee, explain that when the customer orders and make sure staff understand the policy. The server was professional and courteous throughout. My disappointment is with how this woman handled the situation. After more than 15 years of supporting this business, I expected more consideration and professionalism. I won't be spending another dollar here. I hope it was worth it for $1.

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    Bocce's Bar and Grill - Patio

    Patio

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    Bocce's Bar and Grill - Entrance

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    Entrance

    Holiday Inn Chicago Matteson Conf Ctr

    Holiday Inn Chicago Matteson Conf Ctr

    2.1(81 reviews)
    1.8 mi
    •$$

    One of the worst hotels I've ever stayed at. When I tried to open my door the key would not work. I…read morewent to the front desk 8-9-2026 and was told that my "stuff" was there at the front desk. I didn't understand because I left my personal items in my room. I was given a large black garbage bag with my items and assigned another room. I felt so violated. When I got to my new assigned room, I noticed that my laptop, ipad and other IT items were not in the garbage bag. The lady at the front desk (I don't remember her name) said she "forgot". The following day when I checked out, Asia (the lady at the front desk) advised me that they tried to contact me. When you check-in you fill out a form that request your contact number. I was never called by Asia or anyone. She called out some number that was not mine and not on the form I filled out. I was so disappointed as a "Club Member"and hotel guest. Avoid this hotel at all cost. The service is terrible and the people at the front desk are anything but truthful.

    I throughly enjoyed our stay at Holiday Inn Express & Suites Chicago - Matteson, an IHG Hotel…read more(Matteson, IL) last weekend. I forgot some clothing items luckily Marshall's & Burlington was right across the way. Highly recommend you stay here if in the area. You'll be pleased. P.s. if you wake up late for breakfast, they extend the time 30-45 minutes. Thanks @ignitehospitalityservices @holidayinnchicagomatteson

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    Holiday Inn Chicago Matteson Conf Ctr
    Holiday Inn Chicago Matteson Conf Ctr
    Holiday Inn Chicago Matteson Conf Ctr

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    The Black Kard experience - tradamerican - Updated September 2026

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