Five Stars! No doubt! So, I made my appointment in-person at the shop. He looked at the dent and we…read morepicked a time that was convenient. I provided my cellphone number and I immediately got a text appointment confirmation that I saved to my calendar with the date and time. Later, there were automated reminder texts, which I appreciated. Now to the actual work, this guy is an artist! Plain and simple. I would challenge anyone to find where the dent was located. It took him about two hours repair but it came out perfect. I had to get his business card before I left and I would not hesitate to come back for more repairs, and neither should you. At the end of the day, the price was right and the work was incredibly. Now get your minor dents fixed and enjoy the rest of the summer, what's left of it.

I agree 100 % with the last review on 9-2-2023 . My husband walked in the shop , made an…read moreappointment , less that 2 hrs later my car was done the dent was gone .. My car looked beautiful again . GREAT JOB ! Very proffesional , knowledgeable and great customer service . Would recommend 100 % . Pricing fair . Thanks VITALI :) ! VERY HAPPY CUSTOMER !!!

The service is impeccable! From day one to the time that my car was picked up, the service was…read moreexcellent. My car looks great again and I must give high kudos to Taylor for making my experience wonderful. If body work for your vehicle is needed, this IS the place!

Kevin and his team are AWESOME! The spring to the hinge on my driver's side door came out and I was…read moreupset when I found out I had to take it to an autobody shop, rather than my local Midas. The first place I went to for a quote came in $$$, it would take 2 days before the part came in, and then a few more days before they could "squeeze" me in. Kevin's let me do an overnight drop off so I could get to work on time while they did the estimate. The result: a quote almost $150 LESS and the entire repair was done in the same day!!!! These guys know customer service. The work was top-notch, super friendly staff, and very clean shop. Nobody wants to have to have to go to an autobody shop, but pick Kevin's and it will be the best experience you could have!

They did such an excellent job I almost didnt recognize it! Looked like a brand new car.read more

My 85 yo mother brought her Buick Lacrosse to a shop in Milford who gave her an expensive quote. We…read morebrought it to Jim and Wayne who fixed it for half the price in only a couple of days. They were friendly and honest . Thank you Jim and Wayne. Recommend these guys highly!

I had a very unprofessional experience with this body shop. The owner tried to get me to send a…read moredeposit even though he couldn't give me a clear timeframe for when the work would actually be done. On top of that, he was very rude and dismissive on the phone when I asked basic questions about scheduling and the process. I wouldn't recommend doing business here unless you're comfortable paying upfront with no clear plan and dealing with poor customer service.

Great quality and professional service. Highly recommended. Kevin is great and paint matches.read more

J&M did a fantastic job! They made the process very seamless, I dropped my vehicle off and they…read morehandled everything from there with my insurance company. I had a back bumper damaged from a parking accident and they took care of the repair perfectly, and returned my vehicle back detailed. Very professional and top level service. Highly recommend.

My car was stolen from right outside my workplace and later recovered in Milford, where the police…read morehad it towed to J & M. My nephew, who works at a local dealership, mentioned that he's worked with J & M many times and always had a great experience. With his recommendation; plus a nod from my insurance agent, we decided to go with J & M for the repairs. From the first time we walked in to the day we picked up our vehicle, the service was outstanding. The staff was professional, empathetic, and incredibly courteous. They made a stressful situation so much easier. Highly recommend!

Wow, this place is a rare gem these days! Excellent work, Super customer service, Reasonable…read moreprices. I've seldom seen all three at the same auto repair shop. Love the fact that I can drop off the car in the early morning and chat with staff while the car is repaired. The waiting room is clean and quiet. Plus no upselling or grief when I need to do a repair in stages. Instead, Brian offers common sense solutions and great alternatives to solve an issue. Brian is pleasure to work with and patient with my less than knowlegeable questions :-) He walks you through the whole repair if you have questions. After another local repair shop failed twice to complete repairs without breaking other systems and costing me more money, I went looking for a better place. This is it! So nice to be able to trust a mechanic to do a great job! I read over some of the other reviews and the "one stars" are totally out of character for Brian and I suspect they are bogus. Another great experience I had with Hansen Auto Body & Automotive was when I recently needed the exhaust system repaired. Brian doesn't offer the specific work I needed, so he sent me to "Yankee Discount Muffler" nearby. Another great place that did excellent work and more than reasonable. Thank you Brian!

Very good service and responsive customer care i been going to Brian for the last 20 years and…read morealways have a positive outlook

awesome customer service. always comes through for us…read more Works well with insurance companies And work done accurately and efficiently

Honest and thorough. For one small job they popped out a small dent in the bumper with a heat gun…read moreand didn't even charge me. For larger jobs they take care of everything with insurance. It's hands free for the customer.

Kevin made good on matching paint. He even fixed other dents in a great professional manner. Work…read moreis great and well worth his price. Thanks Kevin

Kevin was fantastic! He responded quickly, arrived promptly, and got the job done efficiently. I…read morewas impressed with how fast he worked. Highly recommend!

Even though I don't plan on being hit again or getting into any car accidents, well none of us…read morereally do... but if it happened I would take my car to Carl Massafra's Auto body. Someone hit my car, ripped my bumper, damaged my fender and headlight. I didn't know where to go for repairs, so I asked my amazing mechanic. They referred me to here. That's always a good sign when your business is the reference of people in your industry! Went in. Got an estimate. Straight forward, simple, they are not scammers, nor begging for your business. They are too busy to play around. A few days later I dropped my car off. They didn't take long. They are Caring and have Excellent communication. Picked my car up and it's back to perfection!!! Even though I don't plan on using Auto Body services too often, maybe I'll see what other services they do offer lol. They did my baby right!!! I highly recommend Carl Massafra's Auto Body for all of your auto body needs!!!

I have used Carl's autobody more times than I had hoped I would need to...!!…read more Each visit has been a great experience. They are an awesome group of people to deal with. Down to earth and so easy to to work with. Very welcoming, very helpful with explanations of the work needed, reasonable prices and amazing attention to detail. Can't recommend them high enough.