I don't write reviews often, but this experience absolutely deserves one…read more From the moment I walked in, the customer service was exceptional--kind, professional, and genuinely respectful. I never once felt talked down to or rushed, which can honestly be rare in automotive situations. What impressed me most was how clearly they explained everything. They took the time to walk me through what was going on, what my options were, and what actually needed to be done (without trying to upsell anything unnecessary). That level of transparency builds immediate trust. They got me in and out exactly when they said they would, and the pricing was more than fair for the quality of service. If you're someone who wants to feel confident you're being treated honestly and respectfully--this is the place. I'll absolutely be coming back and recommending them to others.

Travis gave me an honest assessment on our car, and gave us advice on what needed to be fixed and…read morewhat did not.

Sorry but to be fair I can't give a great review…read more Guys in the front are very good at giving good customer care (friendly, explain issues and cooperative with schedules). But ... - after diagnostics I needed a Catalytic converter. Replacement for a 2015 GM subcompact cost $2,000 - Cost aside, I had to bring the vehicle back 3 times in the following 20 days because emission related errors kept popping up - most frustration was that one error was related to a new beak/gap in my exhaust piping (not there or seen during repair) I don't know how good they are with other repairs but I would look elsewhere for emission related issue.

Per my Warranty for the AC Compressor CBA installed in 6/6/24, I was having problems with a high…read morepitched noise and the AC was not properly cooling for sometime. So, due to having the 3yr or 36,000mile warranty I took my Truck in to be checked for these issues as I thought it was the AC Compressor being faulty. After setting an appointment with Chris @ this Location today they were specifically told by me Verbally to NOT due any other work on the AC if the Compressor is found not to be the issue under warranty only, they choose to NOT listen to me as the Customer and they performed additional work on my AC unit with the prior Authorization from my person ahead of time. The unexpected cost ended up costing $159.12 which I was not expecting to pay. The tech said that there was Debris in my AC Motor and took off the Panel accesses my AC unit and cleaned the Motor of said debris. This shop has done this to others of my family I my before and this was the last time I am going to their shop for anything regarding my Vehicles going forward. What a Shame of unprofessionalism and what I call a catch 22!

I brought my car to BG Auto / Loveland and feel that I was scammed. My dealer had mentioned that I…read moreneeded to replace the rear brakes, so I called BG Auto to ask for another estimate. They told me I needed to bring the car in for an inspection, which I did. They said they perform a full inspection, and after a few hours, they gave me a report stating that, in addition to the rear brakes, it was "urgently needed" with a red exclamation icon to replace the water pump/alternator belts. The person at the front desk, XXXX was very impatient to have me decide whether I would ask them a service or not at the spot. They attached a photo and claimed the belts had cracks and damage, but the photo was unclear. Since I don't know much about cars, I agreed to the replacement. After the service was completed and I paid, I noticed the receipt said "serpentine belts replaced," which alarmed me because I had replaced the serpentine belt just the previous month. I didn't realize that the water pump belt is referred to as the serpentine belt. I went back to question them, and XXXX at the shop showed me the old belts. Of course they looked almost new (one completely IS new) and had no visible cracks or damage. I told him, "You replaced the belt that I had just replaced last month." XXXX responded by just saying, "Sorry, it looked damaged," but did not provide a satisfactory explanation. After this experience, I had my battery--which they had diagnosed as "weak"--checked at another shop. The technician there told me the battery was fine and did not need to be replaced. This experience felt like a complete rip-off. I will not return to this shop. If you are not knowledgeable about cars, be very very cautious, and always ask for another opinion at another shop(s). Based on my experience, they may recommend unnecessary repairs.

Everyone one was so happy to help me during a very stressful and sad time in my life. They all…read morewere so kind, professional and honest. So appricated! Thank you and God Always bless you all! Donna

Brought my '93 K-2500 ext. cab pickup in the previous week to get a rear differential gasket…read morereplace and oil change and for a mount piece for the engine oil filter, both of which were leaking. Got it back after a few short days and will be getting some further work done as time goes on. This truck had belonged to my former landlord whereupon his daughter sold it to me as the old boy had gone to a retirement facility. In his later years maintenance and repairs had been let go but being sturdy and strong running, I bought it and am slowly bringing it up to snuff and it is good in the event I should need to do any long distance traveling with it. . Attended the new shop opening, located just off I-25 and Colorado route 66, where I met Mr. Maggio's family and some of the other customers who call Hands On Autotech their home for vehicle repair and servicing. I first went there based on the recommendation of the Martino troubleshooter show on 630 KHOW AM radio; 10 AM - 2PM, M-F. My opinion is that Tom's shop takes something of a scientific approach to vehicle repair and will go more in depth with an analyses than another shop I had been to for an issue with my '99 Tahoe. As an EV owner himself I gather that Tom is up on the current tech, perhaps more than some other places who would have men of my age (68) from the "dinosaur era" of automotive tech working at their shops.

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Incredible service! Would recommend to everyone looking for great auto service at a great price…read more Caleb was extremely efficient & friendly. He explained everything so well I felt informed & included in the maintenance of my own vehicle. When I came in to get my front two tires changed, Caleb noticed & explained a lug stud on a back tire was rusted through. I realized after this was due to lazy cross-threading at Big O Tires last year. Caleb went out of his way to replace the parts for a great price & quickly (but carefully!) did the extra service. He made sure my car was in great shape & safe to drive before he said I was good to go. Metric Motors is now my go to auto repair shop. The entire staff was so friendly & if you get the chance, make sure to ask for Caleb!

I just want to say that once again, metric motors, Travis and the team were outstanding with their…read morecustomer service and professionalism. This time around I had a noise that they could not pin down so they recommended me too to a transmission specialist that can and did not charge me a penny and try to do something that they felt were not in there ballpark. These guys are absolutely the very best, they're very honest, you will not go wrong bringing your car to them. Thank you metric motors once again!

John and his techs are honest, reliable and thorough. They communicate well, keep me updated and…read morehave fair pricing. Easy to schedule with him. He is top notch with all auto services. Highly recommended!

Only mechanic I've ever trusted :) Great guy great work…read moreexcellent communication Thanks so much!

Wouldn't even give a round about quote without looking at the car which is understandable so…read moreexplained a little about it. Even after explaining a little bit of the situation to her she told me she didn't want to waste her time or my time with giving a quote because it would take to long. Have called 2 more places since then and explained the samething to them and each gave quotes after about 10-12 minutes. Do not recommend at all.

Adam's the best. He's back full time March 10, 2025. Have all my family's cars serviced by him…read more He fixes and maintains autos right the first time and I don't have to waste precious time constantly going back to other dealers/mechanics who are not as diligent in carrying things out. He truly is a master mechanic. I'm a bit scared to give this review since I'm scared he's going to get flooded with customers, but going to take my chance here, since he has gained my hard earned trust after I've been let down so many times by other mechanic shops and stealer ships servicing centers last couple of years.

Mike Engle and his team have handled my truck repair at the highest level. I had many questions and…read moreconcerns and Mike and his staff took the time to walk me through every step, address my concerns and eliminate any issue I thought I was having. They even took ownership of a miscommunication and went above and beyond to make it right. On top of the customer service aspect, all work was done with the utmost expertise. If you need any diesel service or repair, this is the best place in Northern Colorado.

This is the best mechanic shop in Loveland. Therefore, it is not the cheapest shop in Loveland…read more This is simple math, you get what you pay for. These guys and gals follow logic and are an honest bunch. Thanks Engle, for keeping my 1998 pickup running smooth! Thanks for being honest with me every time. Bently ​

I got my oil changed and some filters changed here for the first time and all I can say is they are…read morevery nice people, affordable, and do a thorough job. I'm going back tomorrow to fix an issue I had with my skid plate and their customer service with Brian has been awesome fitting me in. I suggest going here for your auto needs!

We were ripped off big time. Taking our truck in for repair of the transmission to asses what…read moreneeded to be done. We were charged $800.00 and told the transmission was fine. The majority of the cost was for a diagnostic, which we told them it was only the transmission we wanted checked. When we got the truck home, bults were missing from the shifter plate on the transmission. They took it off but didn't put back on leaving the shifter rattling around. We were told the transmission was fine. We took it to another shop where we discovered the transmission was shot. When we approached to owner we were dismissed and no consideration as a customer at all. No working with us at all. I would not recommend this shop to anyone.

I cannot recommend Jack's Auto enough. He was so kind, honest and helpful. It's hard to find a…read moretrustworthy mechanic any more, but Jack is definitely the best.

I don't even know where to start with this guy! Jack has been my mechanic now for 3 years! This man…read moreis the most honest man I've ever met , he's got a heart of gold and always treats you with respect! Jack went above and beyond for me when my truck broke down! I've sent so many of my friends to him because you don't find mechanics like Jack and his buddy!! Thank you so much Jack and friend for really truly being an amazing human! I just bought a new used car and he will be the only one I will have touch my car! Thanks so much Jack for all you do for me and others!