Brought my Honda in for an "Emissions Check" light - had already gotten the code. King's had to…read more"keep my car all day" - which they seems to be their standard operating procedure!? Came to pickup my car and was told after "spending 3 hours they found nothing wrong. But if it happens again, we won't charge you." They did NOT replace any parts, but still charged me for labor at $237. One month later - same light, same code. When I called to ask what the part replacement would cost, I was told, "It would be parts & labor." So I would be CHARGED TWICE for the same problem - which they never fixed in the first place.

They lied about doing a full vehicle inspection. They checked Carfax. They gave a list of services…read morethat needed to be done. I save my records and found I had all but one service compled late 2024.

Small shop. They have been honest and fair with every encounter. They are good with communication…read morewhether via email or phone. If you want to avoid a credit card fee, bring cash to pay for your transaction.

The owner went above and beyond the Call of Duty® made sure that my car was fixed right…read more unfortunately Summers did not do a good !!! job after 25 years going there charge me 600. And wanted 1400 more after they broke my air conditioner hose. 1996. Mustang Rocky Mountain auto. made everything right found the problem. Re-ordered the parts and fixed everything I will go to them from now on for all my cars. Mary Ellen Hairdesign

After my original review I decided to give them another chance…read more Customer service remains excellent and I felt valued as a customer. Communication was the best I've ever had from a mechanic. They clearly were very interested in making their past mistake right and I was told the mechanic who worked on my car initially had been let go. I can say definitively say that if issue do arise, the managers will make it their priority to try and make things right. I can appreciate that. The work on my car was minor and didn't not require a lot of skilled labor so it's hard for me to definitely say if their current techs are more qualified. Hence the 4 stars instead of 5.

I spent about an hour at Fort Collins Muffler & Automotive, and what I experienced--and…read morewitnessed--was unacceptable. From the start, customers were treated in a dismissive, defensive, and at times openly disrespectful manner. Multiple customers asked simple, reasonable questions about pricing, labor, or what work was being done. Instead of clear answers, they were met with vague responses, attitude, and an unwillingness to explain charges. On more than one occasion, it was essentially communicated that if customers didn't like the pricing or how things were handled, they could go somewhere else. It became clear this business takes advantage of the fact that most customers are not mechanics. Pricing lacked transparency, explanations were avoided, and there was little effort to help customers understand what they were paying for. The most disturbing part--and the main reason I am writing this--was how a young female customer (who appeared to be a Colorado State University student) was treated. When she asked basic questions about her vehicle and potential repairs, she was dismissed and talked down to. She was told to wait and that everything would be explained later, without being given the respect of understanding what was happening in the moment. The interaction came across as sexist and demeaning. It was uncomfortable to witness and completely inappropriate. No customer should be made to feel they don't deserve to understand what is being done to their own vehicle. This was not isolated. In just one hour, I observed multiple customers being treated poorly, suggesting a consistent pattern. Any business has the right to operate as it chooses. But customers have the right to transparency, respect, and to not be treated in a dismissive or sexist manner. I would strongly recommend others proceed with caution and consider shops where professionalism, communication, and respect are standard.

Dante and the whole team were very nice to work with. Great communication and honesty. Stopped in…read morebecause I thought I had an oil leak, but they said everything was fine and did a top off for free.

This place is awesome!!! Got everything done for a good price, nice folks to work with and gave me…read morea few pointers to learn more about my car! After my visit I noticed some outlets not working, when I came back they were so willing to fix it and help me out! Very much recommend for car maintenance!!

I was in Fort Collins, Colorado, visiting my sister. I drove here from California, and one of my…read moreheadlights went out. I went to two other places that would not help me and pulled up to this Jiffy Lube. The technicians were very helpful and our technician Mateo was professional and quick with the repairs. I would recommend this group of professional technicians to anybody in the area.

Employees were very rude. One employee delivering cars from the back to customers when done was…read moredriving the car very aggressively and honked at potential customers not yet served. The man directing traffic into lanes would not ask simple questions about timing or services offered. We will not return.

Great place. Polite, helpful staff with no attempt to over sell services…read more Would definitely recommend if you value the personal touch.

I can't tell you how disappointed I am. This is a business I have been soliciting for decades. I…read morerecently brought my truck in for differential fluids. Trying not to be verbose here. So long story long they stripped my front differential plugs. I have all the online paperwork to show this had never been touched. I bought the truck new. I wasn't upset. They told me to go to a proper mechanic as they would have the tools to remedy this. I took it to a mechanic who suggested it was now a repair not a fluid change. They further suggested I go in and ask Valvoline to cover the cost of the repair prior to the fix which made sense to me. No big deal things happen. I went and spoke to the young gentleman who said he was the manager on that day. I explained the situation he suggested that there was no way it was the first time the bolts were removed as differential fluids should be replaced every 15 to 20,000 miles. That is pretty much nonsense. I could not have been nicer and more diplomatic, but I could sense the lack of accountability coming . I said listen this is not a major issue and not worth the aggravation for either one of us. Please talk to the owner. Talk to another manager just do the right thing. We don't need to get into a debate over this. Things happen . The world is an imperfect place. He said we have cameras. I said you have cameras to see what those bolts look like before you worked on it and after he said, yes, I do. I said that's FANTASTIC. That will be the end of this discussion. He suggested he was busy so he didn't have time at the moment. I said no worries. Please just do the right thing. Have somebody call me. He promised he would call but no one ever did and I have given them plenty of time . I reached out via text to remind but no response. I am very protective of small local business. Writing a negative review is not something I take lightly. I don't recall ever being forced to do so. This is an incredibly disappointing and unnecessary situation. I literally saw them with a hammer and a chisel trying to get something done under the truck, but I didn't intervene. I just let them do what they do. I was not upset that they made a mistake. I was upset at the total lack of accountability for something so simple. And being ignored. The manager that was there the day prior when I had my fluid change was fantastic. I wish I had the opportunity to speak to her. I want to take down this review. I hate doing it, but I don't need the stress so I'm leaving it in their court. Now it's a matter of principle, business ethics, and accountability. It's so ridiculous and unnecessary.

Using a fake name here lol actual name is Myke, but aside the point, Justin is a box of knowledge…read morewhen it comes to anything cars/trucks. I bought my Nissan GTR through him and have been back several times since for maintenance, mods, and conversations. Excellent customer service, very knowledgeable and friendly staff, and a comforting environment both inside and out. If you care about your vehicle, this is the ONLY shop to go to. Period. I know dozens, quite literally, of guys who will make the hour or two drive up to Auto Trends for anything car related because of how good these guys are at what they do. Will be back soon for more powaaa as always

Service is always prompt and professional. They find the best deals on parts and their pricing is…read morecompetitive best shop in co hands down

This location always tricks me into adding an engine cleaner that does NOTHING to my car. I already…read moreask for a synthetic oil change, so either they need to run this additive through my engine because quality of the oil they use is horrible, or they just enjoy scamming their customers. I had to pay $140 (and that's with a $15 discount!) for my oil change. I don't see myself coming back to this place, and I definitely will not recommend it to my friends or family.

I would give them a negative 5 if I could. They caused my truck engine to throw a rod after they…read moredid not tighten the oil filter and I lost all my oil. Don't use this business they hide behind the parent company and won't give you the location of the registered agent so you can sue them for damages. I had to go thru a lot just to find it. The good thing is in Colo. the small claims limit is $7,500.00 I hope people start Sueing them and bring all the bad reviews to the attention of the court. They never even answered my demand letter. By the way the registered agent is (Corporation Service Company 1900 w. Littleton blvd. Littleton, colo. 80120