Small shop. They have been honest and fair with every encounter. They are good with communication…read morewhether via email or phone. If you want to avoid a credit card fee, bring cash to pay for your transaction.

Yes. Called back within an hour to discuss estimate. Very helpful. I ended up using another shop…read morefor another readon but Rocky Mountain seemed helpful in wanting to serve my need.

The best auto motive center that I've used in my decades of owning vehicles…read more Always a full check up that allows me to anticipate the future repair needs of whatever I'm driving. Adam does a great job of letting me know what's happening with the vehicle, and asks the right questions to get to the root of my repair needs.

Brought my Honda in for an "Emissions Check" light - had already gotten the code. King's had to…read more"keep my car all day" - which they seems to be their standard operating procedure!? Came to pickup my car and was told after "spending 3 hours they found nothing wrong. But if it happens again, we won't charge you." They did NOT replace any parts, but still charged me for labor at $237. One month later - same light, same code. When I called to ask what the part replacement would cost, I was told, "It would be parts & labor." So I would be CHARGED TWICE for the same problem - which they never fixed in the first place.

I have been taking my vehicles to Campus Auto for over 10 years. They are friendly, fair,…read morerespectful, and extremely competent. They also tell me if something does NOT need to be done. I trust them to take care of me and they always have. Exceptional service. Every time.

They were available on Christmas Eve for a last minute oil change, and were very friendly and…read morehelpful. They did a thorough inspection of my vehicle and made sure I was aware Of any needs. They quoted me the price and did not deviate from the quote. The price was fair. I will be going back for my future vehicle needs.

I stopped in because my tire pressure light went on before we were heading out of state. These guys…read morewere very friendly and helpful. They checked my tires added air and had me on my way in no time. I would recommend this place to anyone who needs tires of automotive work!

I spent about an hour at Fort Collins Muffler & Automotive, and what I experienced--and…read morewitnessed--was unacceptable. From the start, customers were treated in a dismissive, defensive, and at times openly disrespectful manner. Multiple customers asked simple, reasonable questions about pricing, labor, or what work was being done. Instead of clear answers, they were met with vague responses, attitude, and an unwillingness to explain charges. On more than one occasion, it was essentially communicated that if customers didn't like the pricing or how things were handled, they could go somewhere else. It became clear this business takes advantage of the fact that most customers are not mechanics. Pricing lacked transparency, explanations were avoided, and there was little effort to help customers understand what they were paying for. The most disturbing part--and the main reason I am writing this--was how a young female customer (who appeared to be a Colorado State University student) was treated. When she asked basic questions about her vehicle and potential repairs, she was dismissed and talked down to. She was told to wait and that everything would be explained later, without being given the respect of understanding what was happening in the moment. The interaction came across as sexist and demeaning. It was uncomfortable to witness and completely inappropriate. No customer should be made to feel they don't deserve to understand what is being done to their own vehicle. This was not isolated. In just one hour, I observed multiple customers being treated poorly, suggesting a consistent pattern. Any business has the right to operate as it chooses. But customers have the right to transparency, respect, and to not be treated in a dismissive or sexist manner. I would strongly recommend others proceed with caution and consider shops where professionalism, communication, and respect are standard.

They are amazing! Great customer service and my car is always in the great hands. 100/100 this…read moreplace.

Anti-maskers. If you care at all about taking precautions, avoid Performance Tune Auto. The lobby…read moreis tiny, no attempts at social distancing. At both drop off and pick up, employees behind the desk were maskless. I asked and they said they "don't believe in them but will wear one if a customers asks." Well thanks but you're already inside this small space without a mask so...Do they think the pandemic is over? Do they not care about asymptomatic spread or public health? Also, front desk was very aloof even before I asked about their lack of mask. I will not be returning.

A Tiny Shop with a Giant Heart - 1UP Complete Auto Care Just Leveled Up My Faith in Humanity…read more I'll be honest: I was braced for the usual auto-shop experience - overpriced upsells, vague shrugs, and that lingering suspicion they just made up half the stuff on the invoice. Then I called 1UP Complete Auto Care on a whim, and everything changed. It started normal enough: shopping around for an oil change, getting sticker shock from the dealership, calling local places. The voice on the other end of the line at 1UP (Bree) was friendly, transparent about pricing, and didn't try to scare me into sixteen extra services. Cool, I thought. Promising. Then fate (or my 12-year-old car's sense of comedic timing) decided to intervene. While double-checking my oil level that same night, the plastic handle of my dipstick snapped clean off, leaving the metal shaft stuck flush in the tube like some cruel automotive Excalibur. Panic level: maximum. I called 1UP back in defeat. Bree actually remembered me from twenty minutes earlier (already rare), listened to my sad tale, and instead of the expected "yeah, that'll be $150 to fish it out," she put me on hold for ten seconds, talked to Justin (the owner and tech), and came back with the most beautiful sentence a car owner can hear: "Bring it in tomorrow with your oil change and we'll take care of the dipstick for free." Free. As in zero dollars. For a problem that literally no one would have blamed them for charging me to fix. Next day, I roll in expecting the bare minimum. Instead, Justin pulls the broken stub out in about thirty seconds like it's nothing, installs the brand-new dipstick, does the oil change, then does something I have never - and I mean never - experienced in two decades of car ownership: He invited me back into the bay, popped the hood, and walked me through everything he checked - fluid levels, belts, brakes, tires, even the weird noise my suspension makes when it's cold. No rush, no condescension, just genuine pride in his work and a desire to make sure I left knowing my car was actually taken care of. I stood there in wonder, stunned that this level of care and craftsmanship still exists in the world. Bree and Justin didn't just fix my car. They reminded me that there are still people running small businesses who treat every customer like family, who do the right thing simply because it's the right thing, and who make you excited to need an oil change again. 1UP Complete Auto Care didn't just earn a customer for life. They earned every referral I can possibly give. If you're tired of the usual auto-repair roulette, do yourself a favor and pull the joystick toward 1UP. Ten out of ten, no continues needed.

Unfortunate to write this about a small business such as this, but sadly this is the worst…read moreexperience I've had with any shop that I've ever taken any car to. I dropped my Mercedes Benz s55 AMG off over 2 weeks ago with a hydrolic suspension failure. This shop asked if I was in a rush to get the car and mistakenly I told them no, because I wasn't expecting to wait 2 plus weeks to get a diagnosis on my car. Also, this tech pre diagnosed my vehicle with a pump and hose failure (after the car sat there for 4-5 business days), only to find out that a blown gasket (over 2 weeks at the shop now) was the cause of the failure, not the pre diagnosed issue he thought it was. I had agreed to wait on the diagnosis, however I didn't think it would take him over 2 weeks to get to my vehicle. I know he'll reply to this saying "that's what we had agreed upon" and "your communication was fine until I actually diagnosed the issue" Correct, mainly because he hadn't called me or messaged me more than just telling me the parts I had ordered arrived. So how am I supposed to know anything about what's going on? In hindsight I guess I should have reached out. I have never and will never again have a shop pre diagnose something and order parts before a full inspection of the issue is complete on a car. I ordered the parts myself to avoid steep fees, and now I regret that because I'm stuck with $700 in unneeded parts. I told him upon drop off that the fix might be fast and simple because the previous owner said these components rarely fail. he said he was fairly certain it was the aforementioned parts and that he didn't want to tear down the car without having the replacements on hand. Apparently to not have a car sitting dismantled? But that doesn't make a lot of sense to me because a teardown would have saved me 3/4 of a thousand dollars. I agreed to this due to his confidence in the possible issue, and he seemed to want to go that direction and not tear the car apart right away . I will never have a car repaired like this again. Oh and on the phone he said something along the lines of "I'm being nice by telling you what's going on and not just putting the new parts in" Should I be thankful for you doing the bare minimum and the right thing? Pretty insane statement. Like what's the alternative, you basically stealing from me? Before saying this, he asked if I just wanted to go ahead and switch the parts?? If the original are still working why on earth would I want to do that. He also messaged me asking what would make it right, and then proceeded to not offer any sort of discount or any real solution to my frustration. The communication could have been better on my end, however as a business owner, it's your responsibility to keep a customer updated. And obviously my car was deprioritized because a gasket like this could have been fixed within a week of dropping the car off. He did not complete the repair on my car because apparently my reaction to all this made him uncomfortable. And honestly I don't feel comfortable with him doing the repair after this fiasco. He should have just said this was beyond his scope from the beginning, and not played around with my time or money. Hate writing reviews like this, but the owner refusesd to take much responsibility for being in possession of my car for such a long time only to find he had misdiagnosed the issue from the start, costing me a lot out of pocket. Ill give 2 stars because things hypothetically could have been worse, but not by much. Unfortunately I can't recommend service here.

had not personally used Scott's for any of my cars. But I recommended Scott's to my son for his…read moreHonda Pilot. They were very thorough with the inspection and recommendations over the years. The repair work they did on his car was excellent. Fast forward to this August and now I have my daughter's car (Toyota Highlander) in Fort Collins and we have just completed an inspection of the car. A shout out to the service writers. Marty saw us initially Wed. at 8:00 and we realized with my appointment at a glass shop, that the inspection couldn't be completed in a timely manner. He then proceeded to work us in the next day. Brendan was the service writer that took us in for our Thurs. appointment and after inspection, explained everything that was recommended based on the mileage of the car. Being just enough of a gearhead to get me in trouble but know what is needed and what is not, I was very impressed with the quality and thoroughness of the inspection. I never felt pressured to buy any parts, products, or services. I cannot speak highly enough of the service I received. Brendan and Marty were very friendly, engaging, and professional. I also got a ride back to the place where I was staying and the driver (Kevin) was very easy to talk with. Just like an uber driver. I trust my daughter's car will be in good hands. repair order 67731

Used to be satisfied with them, but not anymore. Diagnosis..repaired what was advised...didn't fix…read moreproblem. Now they say new problems and more$$$$. Another shop called BS on the repair. Same problem same codes, you do the math.

Fast, fair, and friendly I brought my 2014 BMW in for a…read morecheck up on a braking issue. Lou personally greeted me when I came in. They gave me a detailed report and broke out the estimated price. After the work was completed, they even reduced the price since the quoted wear sensors were included in the brake pad kit. Lou and his team were always keeping me informed on the status of my car and processed my needs professionally. I hope my car doesn't throw any surprises, but if it does, Lou will be my first choice to sort it out!

This was the worst experience I have ever had with a garage. They are horrible! Do you have a 0…read morerating, if so, they earned it!

Bought a used 2017 4x4 Mercedes sprinter sight unseen, brought it to these guys to go over it, and…read morefelt extremely well taken care of. They're thorough, take time on the phone, document everything, and are just generally a pleasure to work with. Brandon handled for me, and it's obvious he knows Sprinters inside and out, and they coordinated their work with my conversion company for the van and handled transporting the van for me across town, etc. Easy five star experience.

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

I appreciate a no bull $hit experience. I communicated what I was interested in, and received the…read moreservice I desired. I appreciate a family owned business. A real personable experience is very important to me. The service provided is more than reasonably priced. The product is solid. The staff is great. To the owning family- I appreciate you. See you next time.

My oil change and tire rotation was super speedy and even though there were cars ahead of me I was…read moreout in about 35 minutes. The staff was super friendly and helpful. The only thing I was not used to is that they usually go over cost before starting the service and this location did not do that so it was $145 which I wasn't necessarily anticipating. Overall happy with service though!