I was in need of a new washing machine and spoke to Andrew Adam at Trail Appliances. He was the…read moreconsumate professional with his advice and knowledge. I loved the experience and would not hesitate to recommend Andrew at Trail Appliances to anyone looking for appliances. Thankyou Andrew.

made the buying part great and salespeople were very helpful, but the appliance itself did not show…read moreup and the delivery was a long gruelling process. ended up cancelling after being left for many days with no response. people in store were great but the operation itself is terrible and nobody actions any customer service related issues

Two days ago my daughter and son in law recommended Boss to me as my old washer had sprung a leak…read moreand electronics were intermittent on my 19 year old machine. I was in the Boss warehouse for less than 10 minutes as I knew what I wanted. I saved close to $500 for the set. It's now two days later and the delivery men just left. They arrived on time and were so professional and swift to install my new washer and dryer. They were respectful to my flooring and got me totally set up. Then they took all the packaging away and my old washer and dryer away too. The installers knew their job so well, I was impressed and highly recommend them. I am one very happy customer.

I also have bought three sets of appliances from Boss over the last few years. the staff/owners…read morecould not be nicer, however almost without exception - they have all needed repair and all just over warranty - one year. The only appliances that have not needed repair are two sets of washer/dryers - Used to recommend them ... unfortunately cannot any longer.

I am new to the area and was looking for a range. I was fortunate enough to get Hoda Johair. She…read morewas very attentive to my needs, and wants snd explained the various features, warrantees and applied no pressure when I said I wanted to check out one more retailer before I decided. After checking out the other retailer, I returned to Honda who happily set up my purchase snd delivery. Their delivery was also very professional and exactly as promised. Diane Vezina Langley

Review for Coast Appliances - Langley Location…read more I purchased a freezer from Coast Appliances on October 16, 2025, and was told delivery would take about two weeks. This worked perfectly for us as we had a side of beef arriving in early November. At the beginning of November, I followed up on the delivery date and was informed it had been delayed until the end of the month--but was assured it would arrive then. Because of this, I had to make arrangements to store the beef elsewhere until the freezer arrived. On November 28, I called again to confirm delivery timing and was told it had been delayed yet again--possibly up to another 90 days due to a manufacturing issue. I spoke with the manager, Steve, who simply told me it was "out of his control" and directed me to their fine-print policy. When I asked whether they could provide a temporary freezer or offer a comparable model to honour the sale, he refused. The next day, I went to the store to speak with him in person. Steve again refused to take any responsibility or offer any solution. When I requested a full refund, he said it would be processed the following Monday--and then abruptly told me that I "could leave now." The level of customer service at this location was extremely disappointing. I have purchased from Coast Appliances before, but I was shocked at the rudeness, lack of accountability, and complete unwillingness to help resolve a problem that stemmed from their own delays. Not even a basic apology was offered. I will not be returning to this location and would caution others to be aware of their poor communication and customer service. Angie M. Langley, BC

this Best Buy is awesome .Great workers and atmosphere. I would surly go back. Lots of stock also.read more

The technology they have is good they have good phone cases for both Samsung and iPhone sadly they…read moredon't have any Sony Whx1000-Xm6 headphones but a lot of Indians that struggle with English there but other then that I'd recommend if you want to look at some good technology

ProFix Appliance has fixed my washing machine, my dryer, my oven door and my microwave in the past…read moreyear. I cannot recommend this father and son team highly enough. Their communication and responsiveness is excellent and their pricing is accurate and fair. They have superb customer service. They come with tools and fix what they can on the first visit. If they need parts - they go get them and return the same day. I appreciate Profix Appliance and will continue to use this company for all of my appliance servicing needs.

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

We recently went to Trail Appliances in Surrey to look at what they had. We were just going in to…read moreget some ideas that would fit in with the new kitchen we are planning. Kash Rauf who is one of the product specialists inquired if we needed any help. We asked him a few questions about the stove we were looking at and then he joined us for a further discussion about the refrigerators they had on display. He then gave us information about the microwaves we were interested in. Not only did we all stay beyond the closing time, based on his attentiveness and unhurried manner, we went home with a brand new stove, fridge and microwave. Thanks Kash for all your help. We are sorry for keeping you late.

TRAIL APPLIANCES Our washing machine recently grew old and…read moreretired so I stopped by the Surrey Trail Appliances showroom. My first impression was surprise at the numbers and variety of products on display. I was met by a salesman who showed me a suitable washing machine. He was easy going with no high pressure tactics but possessing excellent product knowledge. After comparison with other companies we bought a washing machine and also a dish washer. the entire process was completed in a timely manner and was totally stress free from sales to delivery and installation. A reliable and trustworthy company ran by professional personnel throughout. Thank you Trail Appliances. Llew. B. PS. Ask for Sid. He made our experience easy and enjoyable. He is a professional with a strong ethical awareness. He stayed in touch until both appliances were installed.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

Scam, they pickup the board for our AC we payd 125.00 for the initial service and we never heard…read moreback from the service centre. The main number is AI and there is no person to talk with. I guess I will call the police to inform....

We give this company 5 stars because of their very quick response,…read moreSending a technician out the next day who identified the problem And came the following day with the labor and parts we needed. Murray's work was thorough and complete. Ongoing communication with management was very helpful in making the right decision about repair. I would definitely recommend them for appliance repair.

Purchased couch and love seat, set delivery time for Saturday they were a hour late driver told me…read moreonly had one piece told him to deliver it they never showed up salesman Sunny is like a turtle ,I had business associates coming over to watch the 7 game of world series how embarrassing is that I have no place for them to sit. All I hear out of the store we are sorry. they do not give a dam, never shop there

I walked into the brick store in Langley, was quickly grabbed by a pushy sales person named 'Karan'…read more - to make a long story short i ended up buying my fridge, stove and dishwasher and before I knew it a 500$plus insurance and 100$ charity donation. After that try as I may I could not get hold of him when I went into the store he just shrugged at my complaint. Appliances are not delivered and when I called someone at customer service , was told that they had not even started their journey from the warehouse and was told to call another number in Langley. Then was told that the fridge would come beginning of January followed by the dishwasher and then at a future date the stove. Frusterayed I asked my sale to be cancelled- this was when I was quickly connected to Karan meanwhile a young 'male' family member had also got on the phone because of the way I was being treated. Karan was super rude to the young man and me. repeated calls have basically told me that I am stuck till whenever and they have my close to 5000$. please be ver very careful having anything to do with this store- stay away from it I would like to add a suggestion. If you are a lady specially a senior please, don't go by yourself. I feel we are definitely targets for a hefty commission for the salesman

Love all the things in the store... but the customer service so awful... I don't want to shop there…read moreever again! At least at south surrey location. The floor lady was very rude and unprofessional!

Lots of really neat things here....but sooooo overpriced. I can do way better at others shops,…read moreeven in the nearby area.