It's been said in other reviews, but yes, Bernard is on a whole other level when it comes to car sales !
I spent a lot of time looking for a car, scrolling through shady CL ads, with even weirder people on the other end of the ad. I was not really inclined to go with a car dealer, as I had just avoided a odometer rollback fraud on a previous purchase (removed 100k miles from it), so I was a pretty scared about any potential rip-off/lemon sale.
First, this was the first and only car dealer I found that only had completely satisfied reviews on any website I could check. A lot of others one had 3 stars at best, with some obviously fake reviews, and several serious complaints on engine blowing up 50 miles after the purchase and other similar.
Second, you get to deal directly with the salesman/owner/manager, as they're the same person. Way much easier to talk to, and really nice to make sure you don't get different info or explanations every time you call...
Finally, Bernard was just awesome on the whole process. He met with us like a day or 2 after I called him about the car, on a weekend morning because we had limited availability.
He was honest upfront about the minor repairs that had to be done on the car (including some that I would have been pretty likely to miss during the pre-purchase inspection), detailed the pros and cons associated with this specific model.
He was then willing to work a bit on the price, took care of all the paperwork regarding the DMV and such (car dealers are normally required to take care of that, but a lot will be reluctant to it or only take care of it halfway ..).
He also provided (without us having to ask) a complete Carfax report (all dealers have "free" Carfax, but some won't be as willing to share it or as transparent ..), as well as a very recent and detailed inspection report on the car, showing the recent maintenance replacement that had been done as well as the current condition of the other parts)
Then it gets even better : one of the part that had to be replaced ended up taking more time to get delivered to Bernard. He told me about it, and offered to have the car delivered to me (which is pretty awesome), at no cost ! I accepted, and a few weeks later, when the part finally arrived, he told me about it and arranged to send one of his employees to pick up my car from my house, AND leave me a replacement vehicle so I'm not left with no car while he takes care of it.
I was already amazed by the lever of customer service I was getting (the final sale was about 7k $, so I'm not exactly the highest paying or most fancy customer you could expect), and as I had a small issue (humming noise) with the stereo, I figured I'd ask Bernard to see if he was able to check it out, or could recommend someplace to take it to and have it fixed.
He got back to me pretty quick and told me than one of the speaker was torn, and that he had already ordered a replacement, at no cost !
When I got the car back a couple days later, Bernard told me that he hasn't been able to replace the speaker as it took longer than planned to arrive, and instead wrote me a check so that I can get it replaced.
I'm not gonna share the check's amount, but it was way more than enough to have the speaker changed at any shop, or to basically replace all the speakers myself ! He even apologized for not having washed the car before returning it to me, and added some cash so that I can have it cleaned as well (and the car had some light dust on it here and there, it wasn't like covered in mud or anything) !
I'm more than satisfied with my experience of buying a car from Bernard, and would definitely recommend the car finder to anyone looking to buy a car "troublefree".
On a side note, I had to take the car to 2 different shops since the purchase to fix "random" issues (O2 sensor and blown hose, not exactly the kind of issue you can see ahead of time..), both told me that the car was in great condition given the mileage. Bernard did told me that the previous owners were a couple of elderly people who used to tow the car behind their RV, thus adding a lot of miles to the car without really driving it. I wasn't really willing to believe the story, as it mostly seemed like a good sales argument that could apply to roughly any car, but given that different non affiliated shops were impressed enough to tell me about it, I'm starting to wonder why I even doubted Bernard !
Finally, I'm on my way back to the Car Finder today : I wanted to get a remote key for the car, brand's dealer were asking about 200 (100 for the key, another 100 for programming as they're the only ones that can do it). Asked to Bernard if he could help out, he ordered the key for me, didn't charged me for it given the small price, and I'm on my way there to have it programmed.
You ROCK Bernard, best car buying experience ever !
Don't go anywhere else than the Car Finder, he know what he's doing, and he does it amazingly well ! read more