Regarding Vehicle Purchase from The Car House LLC I am writing to express my concerns regarding a vehicle I purchased online from The Car House LLC in New Jersey on July 25, 2025. Unfortunately, the vehicle has proven to be unsafe. After the dealership replaced a cracked windshield, I discovered that the wiper sensor was faulty. During a service visit to Valvoline Instant Oil Change on August 7, 2025, an employee informed me that metal shavings were found in the transmission pan. Additionally, the dealership had agreed to replace a damaged front grill before delivering the vehicle to my apartment; however, they only glued the existing grill instead of providing a new one as promised. Moreover, the driver's headlight is not functioning. On August 9, 2025, I visited Mavis Discount Tire, where I was informed that all four tires are worn and dry-rotted, and that the car shakes when exceeding 40 miles per hour. The technician also noted that the brake pads are nearly worn out. When I returned to Mavis to replace the tires, I learned that the rims are fractured and must be replaced before new tires can be installed. read more

The worse car dealer . They are scammers. They sold me a car that's a. lemon. I call so many times to settle the matter i get no call back at all. I bought a car from them took it off the lot and the engine light was on they kept my car for 36 days and the problem was not solved. Now i have a car that don't run. i bought it to two other mechanics and they told me that the engine is no good and whatever they did to fix the vehicle. It's like putting a Band-Aid on it so it was never fixed the correct way now I have a loan that has to be paid without a car that does not work so be aware of going there and buying a car but this is not over it yet. I will be getting seven on my side and everything else that has to be done to get this settled once and for all. read more

At first thought they were decent. Kris tries to do underhanded deals and is dishonest, lied to our faces, filing complaints on higher levels with the State of New Jersey, lender and civilly. Don't deal with them. When you go to see them, they hide and don't answer phone calls. read more

Terrible business don't shop here, took my money and sold the car i put a deposit on, giving me the run around for my money back. TERRIBLE PLACE read more

Do not recommend this place, first they charge extra fee and say that's warranty but then refuse to repair a car. Second the car is in poor technical condition, my bad that I was there alone without mechanic. read more

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Total stealership was going to purchase a used GS350 till I read the very fine print of the 3,500 fee on top of the purchase price for a car which was stealer shop price 8,995 car has 196,000 miles . They are the perfect image of the used car dealers you have always been warned about it's rather sad that they do business like this they could really do better but they don't seem to care so in end I g my rant DO NOT BUY HERE!!!! read more

save yourself the headache and go somewhere else. i wish i could give this place 0 stars, i got my car here they did everything possible for me to buy the car, the car neeeded to get somethings fix and they only fixed 2 out of 10 thing. besides that they kept my car for 14 days and everything time i called to get an update they said it was ready but when there was time to pick up the car *they always gave an excuse* also thet got me a flat tire when doing a drive test, they told me they change the tire but they only put a plug on the tire. i paid out of my pocket for that. the registration and plates were another issue, they said that they will be ready within the month after i got the car but when i called after a month they were not ready, they blamed the dmv on that. if you give them a call, they will never call you to let you know anything. you have to chase them for an answe. read more

BUYER BEWARE..this dealership is certified rip off. After inspecting car w flaws, was still considering purchase. Then they give me numbers which included "Dealer" fee for $1000.00, on top of doc fee for 645. And temp plate fees of 349. I questioned all the fees and found the dealer fee so bogus. They responded that everyone charges that fee...totally BS. They then cut it in half claiming the are giving me a great deal. Total RIP OFF! Shady practices and cars aren't even pristine, don't waste your time and $$$! read more

I'm back now 8th time in 13 days since I bought this LEMON zodiac a car from Greg A & Mgr Chris, at House of Cars in Butler. As if the zero gas, no floor mats, nail in 1,tire.....the latest My mechanic took apart passenger side door, 2 switches have to be replaced. Locks &!windows- NOT functional. AND today yet another Nail which my mechanic patched for me. Giving them the benefit of the doubt, I took a ride over yesterday at 3. NATURALLY both Chris & Greg S were off. Relayed the details to their TOP seasoned ever so handsome, salesmen who gave me The Car House email. Camillia D. PROMISED to give Chris the email first thing this morning-10 hours ago . Now I've reached out to the car house FIFTY FOUR times. It's going to cost ME 1850.00 to repair the switches & today's patched tire was 40.00 My writing campaign has only just begun. I write for a living...... Jill Ravitz - Wayne NJ 2011 Infinity FX35 SUV Purchased 14 days ago It should be renamed House of s- H --IT not CARS! My rating is -100,000,000,000,000,000,000 read more

The worst dealership in new jersey,they are very dishonest,I bought a Mercedes Benz gls350,car was a total garbage,they refused to speak to me over the phone ,I live in another state,and they told that the vehicle was registered I wait for 3months to get the registration,never did ,I'm in the process of hiring a attorney read more

god where to begin... was sold a salvaged car with a $2500 warranty. only to find out the vehicle needed 6k worth of work and the warranty company does not warranty salvage vehicles. I took a major loss getting rid of the vehicle after owning it for a month and was suppose to get a refund from the warranty company. the refund was sent to the car house and the check was cashed a month ago but the car house refuses to answer my calls and denies a check being sent to them. read more

mm! Got a car from car house Bloomingdale! barely 24hours I got the car!the next day! the car stopped me on the way!car I paid 5400 dollars! called the manage!! and this guy was screening at me cursing me out! asked me to toll the car to him on whose cost!I the toll charged me $496 dolllars to toll the car to him and he said it's on me! called him the next day and he said the Engine broken down! barely 24hours! and he said it will take him 10 days to fix it! how will I go to work!! when I asked for my money back! he started screening at me saying his not fixing it or giving me my money back! meanwhile me and him been on this car issue for 3 weeks now! I got a car earlier he said it's not good it's haven electrical issue and suggested I take the 2nd car which I added unplanned #700 dollars I borrowed! cause it's out of my budget! am currently depreseed! car house BloomINGDALE!!!RUN!!!!! read more

This message is for the internet sales manager. I emailed this "dealership" inquiring about a car that had a salvaged title. The sales manager just kept responding saying that the car was available and to call him to schedule my test drive but would not answer any of my questions. I sent four separate emails asking how the car received a salvage title and kept getting the same response. After looking at their yelp reviews, I would avoid this dealership at all costs. read more

I had a pleasant shopping experience - very happy with my vehicle, and the service of the crew was excellent - Thank You (in alphabetical order) Ahmed, Mohamed, Ray and Troy for your service. There was a problem with the brakes but, the most important thing is to own up to a problem, and the guys at the CAR HOUSE of WAYNE did just that and I received a refund for having the brakes fixed. Thank you again read more

I called for a 2019 Camry with 45k listed at $22,995. Once talking about the car he mentions it has a SALVAGE title. $23k for a SALVAGE, what are you smoking crack? I don't know how NJ allows dealers to sell salvage cars unreal read more

If I could give zero stars to this establishment, I would. We purchased a vehicle from them in February 2021. To date, it is almost three months later and we STILL do not have license plates or our title. They're hesitant to assist in any way, shape or form. When the second license plate they gave us was stolen from our car, we called to request a new plate only to be told that unless they see the police report they cannot issue us anything. They even insisted we get a duplicate despite the fact that I informed them that the tag is now tied to NYPD alarms to trigger at borders and tolls. Now we need to get a THIRD temporary plate and the guy who was helping us as of today, oddly enough the day our plate is due, no longer works there. Again we're promised to have our calls returned to which none have been. I'm going to every news outlet and the BBB. read more

I was about to buy a car online from The Car House LLC. The salesman, Javier, was good to deal with. However, management and ownership is horrible. The car seemed to have a dent and a scratch. So Javier called me on video to show me the car and it showed no dent or scratch on the first video. They asked me for a $2000 to hold the car, I agreed to it as I was decided to buy the car supposing everything was as informed. They told me they would send info about the car to my broker right after I send the $2000 to hold the car. Then a day passed by and my broker told me no info has been sent to him. So I called Javier and then he told me management wants a full payment before releasing information (first red flag). Then I told him I won't be sending a full payment if not having info about the car. So they decided to detail the car and get it prep to ship it to me (again, no info). Javier and I talked again on video and on this one, after the car was washed, a big scratch showed up on the front driver's side. So I told them that was not disclosed and it either needed to be fixed or discount to the value a shop would charge to get it fixed. They told me that the price was already discounted for that scratch and it was on me to fix it (11am communication). At that point I asked for me money back and called the deal off (my right). Also the carfax showed some questionable information not disclosed to me. So at that point I believe the title wasn't cleaned and didn't feel comfortable with that car. They were rushing me for the money, for the full payment constantly like if it was an obligation to buy the car. So sales manager called me like at almost 10pm to tell me I must buy the car or I would lose my $2000. He said he would fix the scratch after receiving the payment (hello!!). I am still fighting for my money back and will fight with the full power of the law as they were hiding information from me. Be careful people! Go in person, test drive the car, get all info pertaining the car, title, etc. Big mistake dealing with shady company... read more

drove 3 hours to come get a car, got there and looked around the car had some lights on. They instantly fixed it to have all the lights off by the time I took it home, also fixed a light that was out. All were super nice people and helped me with anything I needed & decently fast. only wasn't rating 5 stars due to me being accepted and getting all the way there and being told someone else was coming to pick up the same car and I wasn't told about it. Other than that little mishap, would 100% but another car from there. read more

so this is the perfect place to buy a car if you want to spend an extra 2k pulling it off the lo, got a used camry here and it was absolute garbage spent 2k so far at the Toyota dealership between parts and maintenance the car was trash and their "mechanic" is also trash made me drive an hour away and didnt have the car for 3 days and guess what it was still defectiv, save yourself the time and mo and dont buy anything here please its been a month and im still driving a loaner read more

Horrible business practices. They called me and told me that my loan was approved and that I could pick up the car. I told them that I was on the way. They called me back a hour later and told me that they sold the car to someone else. Even though I had paid a reservation deposit!! read more

They sold my sister a car two weeks ago with a faulty engine and failed to notify her. The car broken down on the highway while running errands TWICE in the same day. Now the car has to go to the shop to fix an issue she didn't know she had with the car, which is going to cost $1000+. The car cannot be started due to the issue. read more

Stay away from this dealer because they are not honest people. I bought a car from this CAR HOUSE OF WAYNE. Before i paid for the car I asked if there was any kind of a warranty and they told me I had 30 days to return the car if anything was wrong with the car and wanted to return it. I found that the driver seat was broken, the motor mounts were broken, one of the struts was bent and was cause the tire to wear out, and it needed 2 tires. I tried to call the dealer several times and they answered the phone one time and told me that they were busy with customers and will call me back. Called and text them a few more times and still never got back to me. My repair bill is now $4,800.00 and they have moved to a new location. read more

Reported them to the attorney general. They sold me a 2012 Equinox that had numerous issues which the promised to fix as soon as I signed the contract to buy the car. The contract had numerous superfluous clauses, one being a service plan. I had to get a lot of repairs done and neither Car House nor the service plan paid a dime. It all came out of my pocket. So I cancelled the service contract and was supposed to get my money back. Except the service contract shows Car House as the owner of the car and not the actual owner. So the $1k refund went to Car House and not the person who paid for it. So yeah... AG heard about it. On top of that there was a serious problem with the axel that could have caused death or serious injury which Car House did not care about. They are evil people who do not deserve your business. P.S. they pay people and hire bots for these random 5 star reviews read more

Make sure you take your time and READ the documents! If you don't, you be screwed. Make sure everything they tell you is in written form. They will NOT hesitate to steal from you. The cars seem to be decent. read more

Save your time and money the car house sold me a car with no catalytic converter.Only found out because cars check engine light came on for a problem with the Lower catalytic converter ,when I called and spoke to orlando the manager he said he will not do anything about it . He did not want to do the right thing and take care of the situation.The catalytic converter was never on the vehicle when I bought it from them .The car house does not check for performance and safety of there vehicles . Today a catalytic converter tomorrow another missing part that can cause injury to you or someone else because of a unsafe vehicle bought from the car house . read more

The worst place to purchase a car. At first everything is fine but after you give them your money it's a totally different thing. I bought a salvage car without even knowing and the owner of this dealer was so nasty with his attitude that I even cry I felt so impotent. I called the police on them and make a report to the consumer affairs department. Save your money and go somewhere else. read more

Horrible seller, when I see the car on market place, I asked lot questions about the car, I asked for lot pictures, I just received the pictures from good part of the car and the seller told me the car is 110%, it's 2020 bmw m240, after I drove from Boston to NJ, when I see the car it's nothing what the seller told me, the car had lot light on dash, lot scratches and dents, I just decided to pass and the seller make one thousand promises that the problem with the car is not big deal and give me small discount and promise to help me fix the car if the issue is big deal or I can just return the car and get my money back in 30 days, so after I take the car for the bmw dealer the car had big problem with the transmission that's cost 7k thousand to be fix, I contacted the seller and all he told me is that him can do nothing about, I just told that I'll return the car and him says that I can't and the seller will not give my money back and don't will fix the car problem, I still waiting for some call to resolve this problem and after 3 weeks is what I have to say about this deller, DONT BELIEVE THIS DEALER ITS FUCCCK LIARS read more

They told me detailed information about a particular car on the lot. I arrived after a 1.5 hour drive to learn that they never even had the advertised car. They said they "sold it at auction" (on a Saturday afternoon mind you) between the time I called and the time I arrived. Total scam to get you to visit. I left immediately. Really dirty restrooms even...just plain disgusting place and people. read more

Horrible experience. Liars, no inspect, car has issues. Do not listen to them get your car checked before you do anything there. They are typical used car salesman. read more

Worst place to buy your car!!!. Save your money. Go somewhere else. After 3 days of buying the car, it started breaking down. Every part starting from breaks, engine, coolant was faulty. I went back to ask to fix it, they are so rude and horrible. They should be sued. read more

DO NOT GO HERE or Bloomingdale Auto Group. Complete thieves and criminals. Knowingly sold me an unsafe broken car. Already put 4k of work into it to make it safe for my son. Safety issues 1. Broken Clock Spring in Steering column. That means that the airbag would never have gone off in an accident. Which means my son could have died! $600 2. Turbo was dead when I bought it as salesman told me its normal for the car to run like that because its a 4 cyl. Shame on me for believing him. But this was a huge danger to my son if he pulled out on the highway and could not get the car up to speed. He could have been hit easily! $2,600 Other issues 1. AC- told me they fixed it..broke the next day after I drove the car home. $1,000 They have an F from the Better Business Bureau (BBB). There is a reason they have an F !!! Shame on the state of NJ to allow these criminals to operate!! Do your job!! read more

Horrible dealership total waste of time. Worst of all is they insult your intelligence because they can't even lie correctly to cover their previous lie. Drove 50 miles to see a car which wasn't on their lot. Gave me an address to a secondary lot which looked like an abandoned car lot. To then me met by some kid salesman who told me the car has been sent out for repairs because of electrical problems. So the car was never here but you sent me here in the hopes to get me into another car. Bait and switch? Why couldn't you tell me the truth and say the car wasn't here or was never here and the pictures on the site are just to lure potential buyers. DO YOURSELF A FAVOR DONT WASTE YOUR TIME WITH THIS PLACE This place is designed for the really really really desperate..... If there was a negative zero rating this is the place to get it. STAY AWAY!!!!!!!!!!!! read more

I bought a vehicle from this dealership right before Christmas, so a little over 60 days ago. The vehicle already needs a new transmission.Criminal. read more

I was able to purchase a nice, mechanically working 2010 Mazda3 for my teenage daughter in December, 2021. Unfortunately, the level of post-purchase customer service at The Car House of Butler is indescribable. This car dealership is run by unprofessional young adults, worse than a preschool setting. My calls and emails were never returned or replied back to by Omar, the salesperson/manager, on the following: I never received a copy of the purchased vehicle's 90-day warranty. Documentation was given to show the tires' condition. I was promised replacement tires due to the bold tires on my vehicle, but they were never replaced by the dealership. I was not given a second set of keys or a set of wheel key locks. The dealership did not have the vehicle's title at the time of purchase and the title was never sent to the DMV for reassignment. I had to track down the title on my own. Oil changes were never done. I requested an oil change sticker for proof of service, but they would not do it. The car was not cleaned/detailed prior to pick-up day. Documentation fee, oil change and car detailing are priced on the bill of sale. My plans are to report my experiences with The Car House of Butler in the form of a complaint to the Better Business Bureau @ bbb.org, the NJ Division of Consumers Affairs @ njconsumeraffairs.gov, the NJ MVC @ 6092926500 and create more reviews. The lack of respect for my hard working earned dollars and my child safety while driving their car has me questioning how are they still in business as of today, and did they purchased the Top 100 Dealership award plaques. read more

Bought a car from here and literally the next morning not even 24 hrs later my engine blew. The salesman are trash and dont know what they are talking about. Same with their so called "mechanic" . Sahid whatever the fuck his name is acts like he owns the place but is really just another know it all in this field. He was a complete asshole and extremely unprofessional. When we told him about the issue he said they do not do refunds and good luck. The only person at this establishment that knew what he was doing and was more than a pleasure to work with was their finance manager Omar! He was the only one going above and beyond to try to make things right after finding out what had happened with my vehicle! Later found out my vehicle was never actually certified. read more

Do not buy from this place!!!! I bought a car here and within a few days the engine blew up and when I called them they told me it was my problem now and hung up on me. read more

This dealership is the biggest bunch of shit-bag assholes I have ever dealt with. I paid a deposit and was promised (in writing) the vehicle would be held for me for 6 days. They promptly sold the vehicle less than 24 hours right out from under me. They did refund my money...but don't trust these dick-bags for one second. They care more about making money than building relationships. read more

The day my dad was released from the hospital in Boston following his surgeries we lost the car due to a bad engine. It stalled out at a light and would not turn back on. We were stuck in Boston until we got a ride back home and had to tow the car back to Springfield. We had been looking for a car since and finally he was approved for a car by The Car House. We had a deposit down and they said we had been approved so we started getting ready to drive to New Jersey (a three hour drive) when they call us back just to say they had sold the car. HOW DO YOU SELL A CAR THAT WE WERE JUST APPROVED FOR AND ALREADY HAD A DEPOSIT DOWN ON!? What the hell is the deposit for then if you're going to the sell the car to someone else anyway?? Make it make sense. We've been trying to get a car because soon my dad will be starting radiation Monday-Friday and needs to be able to get to and from appointments and treatment. read more

I have never written a review before, but I am writing this one to express my extreme disappointment and frustration with my experience with Mike, the owner of the dealership in Bloomingdale, NJ that is under the umbrella of The Car House. I found this vehicle on CarGurus and went to look at it because it advertised free delivery to my location because I was within 25 Miles. When I got to the dealership, Mike said that was incorrect and that he would not deliver it to me. I had a rental car at the time because I had just moved to New Jersey and although this was advertised and would have been appreciated, it was not a deal breaker. I ended up buying a 2009 Cadillac CTS Sedan. Literally minutes after driving off the lot it's been a nightmare. I understand that a used car from 2009 is not going to be perfect, however, before I even left the lot, he agreed to fix some issues with the brakes (squealing), the front drivers side tire was grinding and popping, the stability track and brakes lights were on, and the door locks do not work properly and need to be manually locked from each door. To this day, those problems still are not been fixed. Within 30 minutes after leaving the lot I had Transmission issues, which he did fix...the car started running rough and the check engine light came on all that same day. I limped it back to the shop because he refused to tow it back even though he gave me a 30-day warranty on major parts... I would think the Transmission slipping counts as major. He replaced a single spark plug twice because the problem kept happening and now it at least drives. The repairs took hours on consecutive Fridays on my only days off and after hundreds of dollars on Uber and rental cars the check engine light, brake light and stability track lights are all still on!! On top of the original problems never being fixed, I found out two days ago (the first day of real rain) that the sunroof leaks like a waterfall into the driver's seat. Now that my "30 day" warranty is up, which was on 7/13/22 he won't even return my texts or phone calls. I have reached out to The Car House team on 7/15/22, they said "let us see what we can do"... it's now 8/17/22, and not a word from them. I've given them a month to make this right before posting this review. I have never bought a vehicle that so much went wrong so quickly, and it feel as though I was sold a lemon that they tried to pass off as a rose. I am embarrassed that I bought this vehicle and will never deal with The Car House again because of this experience. Unbelievable! read more

This place sucks first off told me they have a nonrefundable deposit if I left one. Then when I came to see the car they told me in the middle of the test drive that the had it posted for the wrong price lol place is a joke and waste of time read more