I love Prime Auto Imports in Bloomingdale cause they have an excellent selection of pre-owned…read morevehicles with low miles. The staff are nice at the dealership. Thank you for all that you do.

I bought my 2014 Cadillac CTS4 Wagon one week ago today. I love the car and my experience with…read morethese guys was top notch. When I first spoke with the salesman here I kind of warned them that I had the worst experience ever at another dealership closer to where I work (Liccardi Mitsubishi in Green Brook, NJ). That other dealership lied and hustled me and got angry when I didn't want to pay their "optional" fees. Bait and switch and the worst type of dealership experience. A few days later I decided I would give car dealers one more try. Prime Auto Imports backed up what had been advertised on their website, that there was no hidden fees. They were completely transparent and you knew what you would pay up front. I told the dealer that I was interested in this car and they moved some cars around, pulled the car out and let me test drive it with my girlfriend. They were never pushy, never annoying and were there to answer any questions I had, including questions about different cars around the lot. This was the best dealership experience I've ever had honestly. It was effortless and stress-free and that's all I wanted. That's what I got and I drove off with my new-to-me silly Caddy wagon.

I rarely leave reviews, but I feel it's important to share my experience…read more Before making the trip, I called this dealership twice because I live in Brooklyn over an hour and a half away. Both times I specifically asked for an out-the-door price. I was told that they could not provide one over the phone and that I needed to come to the dealership and see the vehicle in person. I made the trip and met with the salesperson, who was professional, courteous, and genuinely tried to help. When I asked for the out-the-door price, the conversation kept shifting toward monthly payments instead. He did work to see if I could purchase the vehicle with little or no money down, which I appreciated. I wasn't comfortable with the numbers at that time, so I told him I'd come back with my deposit. The following week, I returned with my deposit ready to purchase the vehicle. That's when I was finally presented with the out-the-door price, which included nearly $5,000 in dealer add-ons, plus another approximately $500 package. I'll attach a photo of the breakdown so others can see exactly what was included. While the salesperson was excellent, my interaction with the sales manager completely changed my opinion of the dealership. I found him to be arrogant, dismissive, and unprofessional. Rather than respecting that I wanted time to review the numbers, he used high-pressure sales tactics, including telling me he had turned down another deal for me and asking whether the person I had on the phone helping guide me through the car-buying process was going to co-sign for me. I found those comments unnecessary and disrespectful. Because of that experience, I will likely take my business elsewhere. It's unfortunate because the salesperson did a great job, but the manager's attitude and the lack of transparency regarding pricing left a very negative impression.

Classic bait-and-switch pricing…read more The vehicle was advertised online at one price, with small fine print saying dealer fees were not included. Once we arrived, we found out the "dealer fees" were nearly $5,000 and completely mandatory. We were told the fees covered things like reconditioning, detailing, tires, etc. -- basically the normal cost of preparing a trade-in vehicle for sale. I have bought many vehicles over the years and have NEVER seen a dealership tack on almost $5,000 in surprise non-negotiable add-ons like this. Josh, the manager, told us this is "what dealers are doing now." If that's true, consumers should run the other direction. I do want to say Javian, our salesperson, was fantastic and handled everything professionally. The issue is clearly dealership management and pricing practices above him.

This place is no longer Auto Handlers w/ Dave. It is now called City Motors. 3 yrs ago I purchased…read moremy sons 1st car here w/ Dave. 2003 Nissan. Came w/ 2 keys also! Loved Dave so much went back for a better and newer vehicle for my son. Dave WAS there at the time but today I found out he no longer works there. Their loss. Bought a Mercedes(2012) DID not haggle on price. Pd sticker price of 17 grand! My son left their w/ less then half a tank of gas, 1st of all. A month later it needed a strut total cost 700 bucks. Called 2x for the 2nd key. got the run around. On MY 3rd call I was told by Ms No Personality That that was it. no 2nd key BUT she would give me a name of a dealer to get a discount price! Can u believe that?? Every dealer gets u 2 keys! Never again will I go oR recommend ANYONE to this place. Not friendly. no personality. and to me...not a good dealer who will go above and beyond for their customer who bought a MERCEDES fr them! Plenty of other car dealers that will kiss ur ass as they take ur money!!! Her name is Alex....Hopefully they will get rid of her and business MAY b better! Customers will sure leave their happier!

I bought a vehicle here and it broke down a couple of months later. Completely broke down…read more Thousands of dollars of work required. I gave it up after checking with several mechanics that advised me it was dead in the water. Wouldn't even stay idling. I took a 6K bath! That's a lot of money to loose. A lot. For a car that lasted a couple of months. The car was leaking oil like crazy, so many problems I couldn't even list them all. The car would then shut off on me as I was driving. You can act like this won't happen to you but that's poor judgment in my book. Stay away. Gave them a chance to somehow make it up, even an "I'm sorry" would have done. Not a word.

We traded a good car in got good price. We then bought a very clean and well equipped car. The…read moreowner took a lot of time showing us any car we were interested in. As a result the purchase went fast and smooth.

Beware of this dealership and their scams/ shady business practices. Was sold a car and never…read moreprovided a title; I was given paperwork, temp tags, and when they were expired, went to the dealership and told that the business was sold/ closed. It is very much reading as open online/google. According to the police and MVC no paperwork was put in the system and the bank (making payments to) has no title as well; they are actively pursuing the title as well. I've been calling/ outreaching relentlessly to no response; total ghost behavior and no communication. Never before in my life; i would be a victim of a scam like this and from a "dealership"Now I have a car that can't be registered, no title, and swept away with the down payment.

To be honest i rate a business on how well they do after a mishap (especially as a business owner)…read more I had one bad incident and the service department went above and beyond to fix the issue. Owning a fleet of fords I've purchased from a few dealers. The best purchase was from rt 23 automall looking back. The price time saved and the honesty is impeccable. Biggest praise to Patti in the service department she always has your best interest at heart, she goes above and beyond is super helpful and her attitude and work ethic is contagious. She cares and has a calming and upbeat personality if that makes sense. I'd hire her in a second. And she def is the one that keeps the customers coming back. At least this one. She's proven that she can take care of her customers but most importantly she's honest if she can't squeeze you in because of the schedule she doesn't which is the most important trait in my book. All I want is honesty makes my life and others lives that much easier. Dropped off one of my salt trucks to have a harness for the back up camera replaced she made sure to get it back before the snow came. They have really risen to the occasion and prove they are the leader when it comes to Ford sales and service. Thank you again for all your help Patti. As a small business owner having people you can trust in different industries to handle their part when you need them to step up is the most important and such an integral piece to any small business succeeding and Patti never disappoints. She deserves the praise and recognition. THANK YOU THANK YOU THANK YOU PATTI!!! You've made me a rt 23 automall believer.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

I had been searching for a Jeep for several weeks and visited multiple dealerships, but this was…read morethe first place where I truly felt comfortable. There was no pressure, and the pricing was honest -- not $10K higher than the advertised price like I experienced elsewhere. The entire staff was friendly, professional, and genuinely helpful. Todd, the salesman, and Joe, the manager, took the time to answer all of my questions and thoroughly explain the process without rushing me. The finance department was just as great, making sure I understood everything and patiently addressing any concerns I had. Overall, it was an excellent car-buying experience from start to finish. Everyone went above and beyond, and I would highly recommend this dealership to anyone looking for a hassle-free and honest experience.

I purchased my Jeep from Precision a little over a year ago. Recently, the check engine light came…read moreon indicating a potential major problem. Upon bringing it to the dealership the light was off, raising concerns about diagnosis. However, Brian provided exceptional service. He understood the concern and assured continued investigation. He followed up and reported the successful identification of the problem and immediately fixed the issue. My jeep was returned in perfect condition in just 2 days. Plus he threw in an oil. The team at Precision exceeded my expectations! Thanks again, Brian

My fiancé and I visited Route 23 Honda with our friend who needed a new vehicle. We visited on a…read moreweeknight and dealt with Sam in sales. I found Sam to be very typical and by that, I mean having a dismissive behavior towards a woman customer. Sam barely acknowledged my friend but was very interested in speaking to my fiancé. I did comment that my friend is the one who is purchasing the car and all communication should be directed towards her, not my fiancé. I was very put off by this and had the purchase been for me, I would have left and gone to another dealership. Alas, my friend is much more patient than I am because I can't tolerate that sort of outdated attitude. This communication by Sam continued throughout our visit and up until we went with my friend to finalize the purchase that weekend. The only saving grace was the wonderful finance manager, Rolando. He was hilarious and refreshingly straight forward so that my friend could make the best decisions for financing her new car. Aside from the subpar experience with Sam, everything else worked out wonderfully. I would recommend dealing with a different salesperson who understands that women are capable of buying cars.

I visited the dealership to see if my AC compressor for my 2016 Honda Civic (which I bought there)…read morewas under warranty. Abdel - the service guy- told me that I was in luck - it was extended until June 2026. So I scheduled a 7 AM appointment the following week and some CS lady (Patsy?) with a plaque citing 15 years of customer service said I must have misunderstood - the condenser was not covered. She was so condescending that I just walked out. I WILL NEVER BUY ANOTHER CAR THERE!

This is an update to my previous review…read more I was waiting to hear if my media system was covered. I didn't realize when I bought the car after my 3 year lease, that the warranty was through a third party. They wouldn't cover the media system and the cost that was presented to me to fix would be $1500. Kia first offered to split the difference with me and offered the repair at $750. But that was still too steep for me considering the car was 5 years old already. Kia then offered me an amazing deal on a 2025 K4 which I picked up last night for my first month payment which is actually a few dollars lower than what I was paying for the 2021. Thank you to Roger for working this out for me and thanks to Jacob for being so efficient and professional. This is my families 7th Kia and they definitely insured more repeat visits.

I almost never post negative reviews, and I waited a few months to be sure I really did want to…read morepost this one, but it was such bad business practice, I feel compelled to warn others. We visited Riverdale Kia after extensive online research. We knew the vehicle we were interested in and its price history on the lot. It had been there since November, and the price slowly dropped 3k over 3 months. We test drove it on Sat. night, Valentine's Day, right before close. The dealership was closed on Sun. On Mon., President's Day, the sales associate called us and asked if we were still interested. We returned to the dealership that afternoon prepared to buy the car, only to have them inform us that overnight they raised the price $2k! No explanation or justification or negotiation. We walked away. The whole experience was a waste of valuable time. I am not including the name of the sales associate, because I don't know how much control he actually had over the situation, but whoever is running the show definitely lost our business for this purchase and any in the future.