I recently popped by Coterie Cathedral Hill to visit a family friend, and I was impressed from the…read moremoment I walked through the door. Most importantly, my friend has never been happier.I left feeling grateful and completely at ease knowing my friend is in such a wonderful environment.

Be very aware ALL the extra fees for living at Coterie. They charge an extreme premium for services…read moresuch as medication management, extra care staff etc. and the extra services are not well managed.

I wanted to update my review I wrote back in May of 2024 to say that we are still so very pleased…read morewith the great care Providence Place is providing my mother. Providence is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with severe dementia. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear upfront. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting!

Providence Place is a loving place with excellent care…read more We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband's caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband's main caregivers at PP, Pia and Saul, are outstanding - loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as "bowling," balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, "The residents feel better this way." It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables - no protein! My husband declined. He also became very dehydrated. At PP, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don't have to oversee things. We trust the staff to do their jobs. It is a big relief!

I feel terrible for the staff here. There are almost 200 residents and one nurse! I couldn't get…read morehelp for my family member and I understand why. How can a nurse help 200 patients at the same time? Seriously. They advertise having a 24/7 nurse available on their website. What they don't tell you is it's one nurse for 200 patients!!! I am considering pulling my family member out of the facility.

I am a professional care giver who has a client who is a resident in the memory care unit, he is…read morefairly new here and still adjusting to his new environment. Today, I shared with Alice, an employee here that my client used to scuba dive and she and another young lady Daphne surprised my client with and sensory station to simulate being under water. It moved my client to tears with joy and yes, moved me to tears as well. Talk about above and beyond! Kudos 5 stars to you both!

Phoned Executive Director today after sending my client to tour the facility.( I was unavailable…read morewith a hospice client) David was aggressive and hostile when he found out I was a placement coordinator. He stated that he wasn't paying me a dime, only working with my client directly and hung up in my face when I asked to speak to his supervisor. I would never send a loved one to a facility where the Director treats anyone with anger and hostility. In my 13 years in this business, I've only ever been spoken to with respect and courtesy. In response to David's response: Interesting that none of what you posted David was said to me on our call. Angry, hostile and indignant behavior was all I received. On this forum you take the time to say this to the community. I've been in this field for over 13 years. If I'm with another dying client, most Director's will modify the protocol which doesn't affect anyone in the parties. indignant interaction with me is not explainable after the fact and my clients do not want this for conduct for their family.

Great people and location for assisted living services. Not so big that it feels like a hospital,…read morenot too small that you feel the place is too confining for your loved one. The staff are friendly and helpful. They do their best to accommodate your requests and very approachable and easy to work with. Plus a great view of the city and more sunshine than you usually find in San Francisco. Our room was private with a private bath and nice big windows to let in lots of light. There's lot of street parking for visitors and a park across the street. The is neighborhood is residential so quiet and very safe. Close to Castro so you can use Bart and Muni and there's the 6 and 37 bus as well. Would recommend!

Finding a good memory care assisted living home is so difficult, especially when we needed a…read moreCantonese specific one. Autumn Glow is an amazing facility. The staff is wonderful and caring. My Dad's needs are being well cared for, and he is enjoying his days playing Mah Jong and interacting with the other residents and staff. They serve Chinese food at every meal, which really suits my Dad's tastes. They even make Chinese soups! Twice a week, he attends the day services at the Jackie Chan Center, so a van picks him up/drops him back off at Autumn Glow. The facility is a clean and inviting place. It's located in Hayes Valley which is very convenient for us. There is a park a block away that we often walk with my Dad to. The park has a lovely playground for my daughter to play in. There are also a ton of restaurants/coffee shops within walking distance. If you are looking for a Chinese speaking memory care facility in San Francisco, Autumn Glow is a really good choice.

Excellent facility and staff to care for a loved one. Attentive Chinese-speaking staff,…read morefreshly-prepared meals, and clean environment. The common area may be a bit cramped at times. My elderly relative seems content and has no complaints. Relative gets govt assistance which helps to defray the cost of this smaller facility.

This review update was not requested but I am so impressed with Fili that I absolutely need to…read moreupdate this review. My husband was speaking with someone about how I was looking for a place for my mother and just naturally Fili came up. I AM SO IMPRESSED, let me repeat that again, I AM SO IMPRESSED. He didn't even mention her name or Sagebrook, but Sagebrook and Fili was mentioned to him. Evidently, her aunt stayed at Sagebrook and had nothing but FANTASTIC things to say about Fili. I knew when I met Fili that she was one of a kind and now I know for a fact that I will be placing my mother with Fili and Sagebrook when the time comes. The population is a little bit older so I'm waiting until she needs memory care and then I'll be moving her over here. When I heard that she helped bathe residents I KNEW she was not paying lip service, she really is the real deal. Folks, whom you place your parents with is a big deal. Always remember that the property of where ever you're looking can either go to shit or be vastly improved, it goes both ways. The people are what's important. Whatever you guys do, do not let go of Fili. If I find that she has moved to another place I will be following her to place my mother with her. Please remember that people follow great leaders, and Fili is indeed a great leader.

Brent is one of the most patient people you will ever meet. He can help you find a place quickly…read moreif needed. However, he also stresses being prepared. He understands that moving to a senior facility is a major change. He will arrange for you to see multiple facilities within your price range, including discussing possible programs to help with costs. He works to find the best facility for the individual, showing real care that they will be happy with their choice. My aunt's friend just turned 90. He has multiple health concerns that have made it exceedingly dangerous for him to live alone in his home. He is also a very difficult person so the option of having a caretaker live with him does not seem reasonable. We looked at some options a few years ago, but he wasn't ready to make the move yet. Now his family agreed it's time. Brent, who worked with us previously, was happy to arrange tours of multiple facilties. He makes sure all of your questions are answered and that you have a full understanding of the services offered. He also recommends services to help with the move, clearing out your house, etc. He knows the resources that work best with seniors and persons with disabilities to lessen stress and provide support while getting the work done. Whether you are looking for now or planning for the future, Brent is the best person to work with so you can learn the options for senior and assisted living.

Because we had relatives in an Assisted Living Facility in the South Bay, we were about to bring my…read moremother, who is a native San Franciscan,to the suburbs. But at the last minute, my friend recommended Brent Hensley. He was a life saver! We had very little time and within hours he arranged visits to three facilities in San Francisco that would match our mother's personality and needs. He held a zoom meeting with my siblings and me to guide us in our decision making. He intervened when we needed help in convincing my mother to move. His knowledge and experience were invaluable in helping us to make very tough and agonizing decisions. Nobody wants to leave their home. And we felt so stressed asking our mom to do something she didn't want to do (but we knew it was not safe to have her stay at home). Three months later, just as Brent said, our initially resistant mother is happy and thriving at her new home. My siblings and I are relieved and happy. Amazingly, Brent's services are free for clients like us. We did not feel steered toward a one size fits all recommendation. Brent was sensitive and nuanced in his ability to find a great fit for our mom. His services are highly recommended.

Dad had a stroke in April 2020 and needed a great deal of care when he left the hospital.  It was…read morehard finding an assisted living facility that would take new patients at that point in the COVID pandemic.  We are grateful to Victorian Manor for accepting mom and dad and nursing them back to health.  We dropped them off at the front door, facility sight unseen, and that was it.  The folks at Victorian Manor did everything they could to make the transition from independent to assisted living smooth for them.  Not an easy task during a pandemic and no visitors allowed. I finally got to visit a year later when the facility opened up to visitors again. Mom and dad's room was large with a nice view of San Francisco. The large windows enabled them to watch the birds, fireworks on the 4th of July, and the annual air show.  I was pleased at how welcoming and open everyone was.  They encouraged me to participate in all aspects of life there.  I had some tasty meals, got to participate in an exercise class and attended a birthday party for one of the residents.  The caregiver that ran the exercise class was super enthusiastic and worked hard to get all the residents involved.  She threw a ball to different residents and after a while even the ones that initially seemed detached and in their own world were clapping and laughing and having fun. She is one of a core team of people who have been at Victorian Manor for many years that keeps the place running and ensures residents are well taken care of.

The staff is very friendly. Management was incredibly helpful;however, after my father's death it…read morebecame increasingly hard to get communication for a return of money. The chaplain never saw my father awake and I found this distressing.

Scam. This is not an actual facility. They recommend sponsored facilities and are relentless in…read moretheir emails and texts, even after we tell them to stop. Scam scam scam

The ONLY way to get A PLACE FOR MOM to stop calling you (they have been calling me for 3 years…read moreafter single inquiry) is to tell them that your loved one has passed away. If you are polite and simply request to be removed from their database, you get hung up on. This has happened to me at least a dozen times. This morning at 7:30 am, I received the most recent call and maybe because they woke me up, I was a little spicy, but I just told them my loved one passed away and it was cruel that they would keep calling and THAT SEEMED TO DO THE TRICK! I got a sympathetic reply from the marketer on the other end that promised to remove my moms name from the list!!! Hopefully this helps others get out of the junk call hellscape that this place really is!

Kokoro is a very unique Japanese style community located in the middle of Japantown in San…read moreFrancisco! The building is absolutely beautiful, and the staff are incredibly friendly.

Don't take your parent here. Price gouging and poor communications/operations. They send invoices…read morelate all the time and add in extra hidden charges. I ended up having to pay $3k additional one month. Very poorly run organization. They need an overhaul in the management. It's 2025 and we're in SF, and the place doesn't even allow wire payments to pay rent--you have to send in a check. They said they were implementing wiring payments two years ago and still haven't, which only shows their financial and operational mismanagement.