Great hospital. We especially appreciate Dr. Shanna Compton. When we came with our newly adopted kittens, she immediately asked us how our older cat was getting along with the kittens. She conducts exams. She has great distraction techniques. My kittens did not even notice the shots. I also appreciated that Dr. Compton explained everything and provided a roadmap of preventive medicine for the next few months. read more

Don't be surprised if you bring home your cat with a broken leg that definitely wasn't there when you dropped it off, they refuse to take responsibility for it, and have the @&$%ing audacity to charge you $900 to fix their mistake. read more

After many years away, I have returned to the Cat Hospital and Dr. Shanker. No one connects with felines like Dr. Shanker does. I will never take my babies anywhere else again. read more

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Absolutely unacceptable experience -- avoid this place at all costs. I brought my cat here after waiting nearly a month for a grooming appointment I booked over the phone (haircut, wash, nail trim, etc.). On the day of the appointment, I dropped off my cat and heard nothing for 8 hours. I finally went in to check what was happening, and they casually told me it would be another 30 minutes. When they finally returned my cat, they had only done a nail trim and a basic wash -- nothing else, even though the main reason I came was for her hair issue. No explanation, no apology, just a rushed response. To make things worse, the receptionist -- I believe her name was Fatima -- was shockingly rude and unprofessional. I simply asked for clarification, and she responded with sarcasm and a terrible attitude, as if I was bothering her by asking about my own pet. Apparently, my cat was kept in a cage for 8 hours, with no food, no updates, and basically no care provided. This is not how any animal -- or customer -- should be treated. This place is disorganized, careless, and disrespectful. I would never trust them with my pet again. read more

Reply to the owner: no one has called me. This is one of the most recommended "affordable" veterinary clinics when you look up dental extractions for cats in the Bay Area on Reddit. However, the receptionist who answers the phones is probably going to change anyone's mind from coming here. Whoever answers the phone at this clinic isn't very warm or friendly and will leave you with a bad impression of the entire establishment. I just called to get more information before scheduling and decided not to make any appointment. Didn't sound like lady was happy to take calls so I definitely won't be calling again. Leaving this review so whoever manages this place can find a way improve their answering service. read more

Dr. Shanker is a renown feline vet and he is very knowledgeable about his work. When I took my cat to the ER vet, even they knew who he was and said he's very well-known in the Bay Area. He's easy to talk to and very straight to the point. I highly recommend him and I feel at ease that my cat is under his care. read more

I have been taking my cats to the cat hospital since they first opened in 1977. unfortunately I am very unhappy with them now as they have grown too big I guess and you can't get an appointment even for for an emergency. Some time should be left on the schedule every day for such emergencies. The personal service they used to offer is no longer. I have rescued and loved 18 cats over the last 48 years and have always taken them to the Cat Hospital but I will be looking for another provider now. Even though I pleaded with them today to see my 20-year-old cat who is experiencing an emergency they were unable to accommodate me, nor would they even recommend another place I could take her. Very sad. read more

My husband and I live in the SF east bay each winter. We always visit a friend in Carmel, and can't take our cat there, so we leave her for a couple of days at The Cat Hospital in Campbell. She has stayed there for several winters, and we have been impressed with the staff, facility, boarding. I do have one concern, though. The front desk people do not ask for an up-to-date vaccination record, and they don't ask when the last dose of a flea product has been administered. We boarded her in March 2025 and she came home with fleas. She is an indoor-only cat and we have never seen a flea on her. Number 1....great place to take your kitty for boarding Number 2...we would continue to board her there if they were more conscientious about expecting documentation on up-to-date vaccinations and if they checked every cat boarding for fleas before putting the cat into a kennel. Jeanne read more

I'm puzzled by the positive reviews as our experience was just indescribably bad. Based on the glowing reviews and the clinic's specialization in feline care, we decided to take our 3 beloved rescue cats (whom we've nurtured since they were 3 weeks old) for their checkups and vaccinations in July 2022. We had consecutive appointments for each of them. The front desk appeared disorganized, impatient and irritated, rarely making eye contact. Not a great first impression, but we were already there. After a 15-20 minute wait, I went back with the cats to see the vet. Shanna Compton displayed a brusque and outright contemptuous demeanor as I attempted to make conversation in the awkward silence. She seemed excessively rushed, and at no point demonstrated the slightest warmth or kindness. I wondered if she was put off because she thought we were late? We were not, although our appointment time was delayed due to the wait. I've had many furry companions and known several vets, but never have I experienced anyone acting like this. It was uncomfortable to say the least. The worst part comes last. Although all cats had exams, Ms. Compton didn't note or mention anything about our female cat's heart. 7 weeks later, Sunny had to be put to sleep due to a saddle thrombus: a blood clot that blocks the main artery (aorta) which supplies blood to the hind limbs. This leads to a sudden paralysis of the hind legs and very severe pain. We would've spent any amount of money and done anything to save her, but she had lost circulation in 3 limbs and the ER vets said her pain was difficult to control; a fine line between giving enough pain medication and stopping her breathing. She was not quite 8 years old and the sweetest cat one could ever know. Her 2 brothers miss her, looked for her for months. Our hearts are broken by her sudden and sad demise. I know that a cat with heart disease might have a heart murmur or rhythm problem that a veterinarian would hear upon examination, but possibly not. I can't blame Sunny's death on The Cat Hospital, but I can wish that Shanna Compton would have been more kind, diligent, slowed her pace and perhaps listened to Sunny's heart. It was a checkup appointment after all. If she reads this, maybe the next cat parents who visit this clinic with their beloved companions will have a better experience. read more

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Shanna excellent customer service took care of my baby name Cain thank you !! Highly recommend

Great care but I kind of would hope and expect that given the cost of pet care these days! Can I have a tax deduction for my cat? Infected paw corrected with trim and meds Good job. They know what they are doing here. read more

The Cat Hospital in Campbell has provided outstanding care for our cats for 3 decades. It is not only the excellent, thoughtful, expert, compassionate veterinarians but the support staff, the vet techs, the front desk personnel who have made working with the organization so satisfying for both routine and emergency care. Thank you for all of your care. read more

the vet, *** 3 stars: Compton, our vet, was alright. She did seem kind of rushed, but examined our cat and listened to our concerns. the admin, * 1 star: I would say the front desk admin (Femata) needs an attitude check. When asking about our cats prescription, I honestly felt scolded by her! I was shocked she spoke to me the way she did. If you're having a bad day, you need to put that aside while you're at work, like the rest of us... Other ladies besides her were nice, but I will not be returning to this vet because of my experience with Femata. Vet visits with shy cats are stressful enough. read more

My cat loses fur every summer. They told me it was fleas. Now I i give her flea medicine every month. This is the first time she has had fur in the summer. Other vets, south bay animal hospital had no clue. Thank goodness I switched vets! read more

I have had nothing but great experiences here. Their check ups, vaccinations, and grooming are all decently priced. My cat has has been here about 2/3 times and we have had great experiences every single time. Since our cat is not the best at the vet, she has to be sedated before coming in or at the clinic. They made sure in asking us before hand if we sedated her with cbd or their own prescribed drug. Our cat gets their vaccinations and grooming all under the influence and it makes it a better experience for us all . The flea medication they have on site is a bit on the pricier side though, it was around $80 for a 3 month supply. However, I do have to acknowledge that it worked really well and was an easy application so I would actually get it again. read more

Around November 2022, we saw that my cat, Jacob was not eating and he was losing lots of weight. We thought it was maybe depression. Around December, he was still not getting better so we decided to take him to the vet to get him check out. We wanted to take him to the Cat Hospital at first but there was any sooner appointment until the end of January so I was searching for other animal hospital that has sooner appointment. I took him to Happy Valley Hospital and they found that he has a tumor on his stomach. They give me two options: 1) get a sample of the tumor before an diagnostic and 2) euthanasia. I chose to take him home and look for other animal hospitals to get a second opinion. I paid them $530 and they did not do anything. This includes the exam, sedation and ultrasound. On Thursday, I call the Cat Hospital to tried to get him an appointment. I told the receptionist that he has a tumor on his stomach and that his original appointment is January 24. They were super helpful to be able to schedule him the next day on Friday. On Friday, we told him in and Dr. Shanker examined him and said that he do have mass on his abdomen and that they need to do an ultrasound to determine where it is before they proceed with an surgery. On Wednesday, we took him for the ultrasound. Than on Friday, he went in for surgery. On Friday, Dr. Shanker call me and said that he has masses on both of his intestines and wasn't sure if he will survive with a large portion of his intestines removed. He told me that I should think about euthanasia. I told him to proceed with the surgery and I'm so glad I did. I'm so glad that I tried to save him because he is happy and running around like he used to. When he came home from the hospital, he wasn't eating but he was eating really good the next day. It has been 1 week since he got his stitches removed. I am thankful to Dr. Shanker and his team for saving his life. PS I created a gofundme page to help me support his surgery bills. read more

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My cat is gravely ill. The very long phone intro says this vet is expert in FIV care. Yet the receptionist said she didn't think he had this expertise, will be gone out of the country for 3 weeks. I said if he's expert he must be able to recommend comprehensive care for my gravely ill cat that needs care now. She said she doubts he would know of anyone and that it would take 2 days to even get a response. Wow, this is definitely not specialty cat care. I've never spoken to someone who was so unconcerned and uncaring read more

This team and location were so amazing. I brought in a stray cat and they took him in and checked him. I tried to find an owner for about a month(I'm allergic). After sometime, a friend backed out on taking cat(Stanley) and I couldn't put him back on the streets. They were so kind and remembered me when I called. Stanley Carmel Lopez, officially found his home on Halloween and since he was about a year old. His birthday is Halloween read more

The Cat Hospital - Veterinarians Near Me - Campbell, California

I have been taking my cat here for over 20 years. Before that, I have taken previous cats here since The Cat Hospital opened. The service I have received recently has made me consider looking for a new vet. When I you to make an appointment, they immediately put you on hold, then when you finally get off hold, you are hung up on and have to call them back to get put on hold again. It is impossible to get an appointment the same week you call them, even for an emergent situation. I was told today to find another vet if I can't wait a week for an appointment. I asked if I could leave a message for the vet to call me back, I was told not to expect a return call until tomorrow. Then I was hung up on again before I could give her my name, my cat's name and my phone number. read more

TLDR: my lap cats were labeled as dangerous; the environment in this facility is completely stressful; Dr Shanker is not a great communicator, a bit rude, and honestly doesn't seem to really know how to work with cats either. Beware of business owners who respond aggressively to their 1 star reviews without demonstrating any ownership/accountability for their misses. I have two ~16 month old cats (1 each boy and girl) who I dropped here for their first year booster shots. They always welcome the housekeeper, repairmen, neighbors etc when they visit; they're sweet, not mean or skittish at all. These two are bonded, when I dropped them off I suggested they be kept together. Dr Shanker called me 5 hours after drop off with a nearly incomprehensible voicemail saying both cats were being too difficult and they couldn't give them their shots or exams. I left work early and went over there to see what was happening. They asked that I go to the back and get the cats out of their cages because they're too vicious. My girl cat saw me and immediately started crying and asking for pets. The boy was in the back of his cage and he looked completely freaked out, with a sign that read "danger" on his cage. I reached in there and he gave me a sniff and started rubbing his face on my hand. After we got to the exam room, and a silly long wait for Dr Shanker to come out of his office, girl cat had her exam. Then another long wait for her shots. Boy cat was mostly calmed down and rubbing on everyone's legs. After yet another wait, Dr came in and left the door wide open with my cat loose, and then walked through my cat, stepping on him. He let out a yowl and the Dr said "are we going to be friends?" Well no, not if you keep kicking and stepping on him. Part of me wonders if they were rough with him like this earlier in the day. Yes he was not happy to be examined and poked, but no one bled. Dr seemed arrogant, and I felt like he was purposefully keeping us waiting in the exam room for long periods. Regardless of intent or competence, I think the drop off option here is a good idea on paper but poorly executed. The cats are put in small kennels in a single room, many of them are crying, and the staff is running around completely disorganized and crazy busy. It's a high stress environment with the humans who work there, I feel it myself when I walk in. I'll give them a star because the vet techs were nice, and they honestly didn't understand why the "morning crew" had labeled my cats as dangerous. But we're finding a new vet. read more

I've been to several veterinarian clinics in the San Jose area, so far The Cat Hospital is the most reasonably priced and compassionately care for my cats. They don't try to pad the bill unlike some other veterinarian clinics in the area, which I will not specifically name. Thank you, to The Cat Hospital Veterinarians & Staff. Your service is very much appreciated. read more

The Cat Hospital - Veterinarians Near Me - Campbell, California

Was recommended this place for being affordable. Vet was extremely rushed and actually made me feel crazy/invalidated when voicing my concerns about my cat. Guess you get what you pay for. read more

I left TCH about a half hour ago - when I walked out I burst into tears. My normally PERFECT cat (sure, Eileen, keep telling yourself that) made a scene of all scenes today. All for a lousy vaccine. I believe he has the "watch this one - he does not like it here" stickers all over the place. I could hear him through the walls. You know that horrible cat-fight shrieking? Like lots of them in an all-out-cat-street fight? All outta one cuter than hell, sweet kitty. So embarrassing. So, why the 5 stars? I can't believe how kind & compassionate everyone was. He was a feral rescue kitten; I have no idea if that contributes to his behavior in the office, but I've been taking him here since last August and wouldn't dream of going anywhere else. read more

The Cat Hospital - YES to the clothes carrier; NO to the cat carrier. - Veterinarians Near Me - Campbell, California

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I have been a regular patron of VCA hospital for quite some time, given its proximity to my location. However, I recently had the pleasure of discovering The Cat Hospital, which is just as conveniently situated just 5 minutes away. I must say, the differences in my experiences have been truly remarkable. Cat Hospital has won my heart with its many outstanding qualities: +Reasonable Vet Visit Cost: Unlike some other places, Cat Hospital offers a refreshingly reasonable vet visit cost without compromising care. +Thoughtful and Unintrusive: What sets Cat Hospital apart is their approach to procedures. They never push unnecessary treatments and only recommend procedures when genuinely necessary, giving us peace of mind as pet owners. +Knowledgeable Front Desk Staff: The front desk staff at Cat Hospital is nothing short of exceptional. Their extensive knowledge of vaccinations and pet care is evident, making it easy to trust their advice. I know people may have had rude experiences, but mine was positive. I think they are busy. They are also busy with calls too so I can definitely understand if there are frustrations they are SUPER busy. +Transparent Pricing: I was delighted to discover that Cat Hospital is upfront about procedure costs. With a simple phone call, they readily provide pricing information, saving us from any unpleasant surprises. +Convenient Appointment Options: Cat Hospital offers both appointment visits and drop-off visits, which is incredibly convenient for busy schedules. During a drop-off visit, the doctor ensures open communication by giving us a call. +Dr. Shanker - The Epitome of Expertise: Dr. Shanker's expertise is truly impressive. He takes the time to thoughtfully address our questions and concerns, putting us at ease and instilling confidence in the hospital's ability to provide top-notch care for our beloved feline companion. On the other hand, my experiences at VCA have left much to be desired: -Unreasonable Vet Visit Cost: VCA's vet visit cost is approximately 61% higher than The Cat Hospital's, which feels excessive and difficult to justify. -Pushy and Scare Tactics: Unlike Cat Hospital, VCA tends to push for unnecessary procedures using scare tactics, creating an unpleasant and stressful experience for both me and my pet. -Lackluster Front Desk: VCA's front desk staff has shown a lack of attention to detail, mispronouncing my cat's name even after correction. Moreover, their limited knowledge about vaccinations and basic pet care is concerning. They usually direct you to the vet which I understand, but I do feel like these are simple questions that the front desk SHOULD be able to answer. -Hidden Pricing: Unlike the transparent pricing at Cat Hospital, VCA only discloses procedure costs at the end of the visit, which I found to be an unreasonable and frustrating approach. In conclusion, The Cat Hospital has truly won me over with their compassionate care, reasonable pricing, and knowledgeable staff. Their commitment to exceptional service and their genuine concern for my cat's well-being have made them my go-to choice for all future veterinary needs. I wholeheartedly recommend The Cat Hospital to all cat owners seeking reliable, affordable, and expert care for their furry companions! Thank you Veronica for listening to my concerns during our call and putting my mind at ease for booking a first time appointment. Thank you Janine for being super knowledgeable about vaccinations and giving thorough explanations. My bf and I appreciate you both for giving us a good experience and making sure our cat is okay. read more

Took our baby Jaspurr here for a checkup for the first time since we moved to Campbell. He is 10 years old with no health issues, but we figured it was time for his vaccinations to be renewed and have a wellness exam. The Cat Hospital had good reviews, and we wanted to take our cat to a place that we know would give him specialized care. The staff made it really easy to schedule an appointment over the phone. They had to call to reschedule since the Dr would not be in on that day, but they were able to get us in shortly after. When we arrived, my bf, cat, and I were a little nervous. You know how it is, car rides with a cat can be stressful for everyone. The waiting room seemed inviting and the staff were friendly. They got us into a room right away so we could wait where it was quiet. The Dr was very kind and explained what she was doing for each part of the checkup. They took Jaspurr in the back for his shots and then brought him right out again. Price seemed pretty standard, around $300 for a checkup & shots. Will definitely go back when we need to get Jaspurr's teeth cleaned. read more

The Cat Hospital - Jaspurr looking cute after his checkup. - Veterinarians Near Me - Campbell, California

My cat was suffering from liver failure after another vet put him on too much medication. We needed to find him a new vet, but all the places we wanted to take him were fully booked so we gave the Cat Hospital a try and we're so glad we did because they saved his life and given that they only see cats, it was clear they really know how to handle cats. We got Dr. Compton and she was great about answering our questions and communicating with us about our cat's condition. She walked us through our options and advised us on tests that he absolutely needed and ones we could adopt a wait and see approach with. In the end, we just needed to get his appetite going again to restart his liver. The Cat Hospital is fantastic and I expected an operation this size to be more expensive, but it was less expensive than his previous vet who wasn't doing him any favors. read more

Took our cat in to get his teeth cleaned (it couldn't be performed because my boy is a bit spicy) and needed to be pre sedated which we will do next time. The doctor was super informative and gave us all of our options. Staff incredibly friendly as well. I took my cats here growing up as a kid and we will be coming back moving forward. I also like how the front has double doors to prevent any kitties from getting out. That really eases my mind. Additionally, I love that they just care for cats. My other cat is much friendlier and will be a much easier patient when he goes in for a cleaning. read more

This place is unprofessional. I made a grooming appointment weeks ago & today I calked to find out when the appointment was again as I didn't receive any email to bevin with & I forgot the wxact date, but I knew it was for this week. They lost the appointment. And they're booked for a month! I found another place that can get my cat in this week. The lady who was there today had to manually go back to the dates for this month to supposedly find my name. They obviously are still stuck in the stone ages, lol. Don't waste your time with them. read more

The people at this cat hospital actually CARE about your kitty, they take the time to answer all your questions and encourage annual check ups if not semi-annual check ups. Love this team! read more

I brought my cat to TCH because he was having trouble peeing. I'd taken him to TCH once before for a checkup. This time though... Dropping him off on a Thursday went fine, and a vet called shortly after I left to let me know that they would be doing urinalysis which needs to be processed off-site, and I'd get the results Tuesday. When I'd pick him up I'd be sent home with prescription food. Cool. All good up to this point. The next day I go to pick him up, and both I and the receptionist forget about the food. Which is a bummer because I was sent home with a kitty that needed special food, but they were closed for the weekend while I didn't have that food. So Monday I call and drove from Mountain View just for the food, and I didn't get so much as a "sorry." I get that I could have remembered, but I tried asking the receptionist some questions and she (1) clearly couldn't hear me and (2) was clearly pretending to be able to. I'm confident had she said, "sorry could you repeat that?" instead of assuming I'd asked a stupid question, that I would not have forgotten. Tuesday comes and goes, no lab results. I call and am curtly told that *they'll* call *me* when they have the lab results. Ok... they *never* called. I eventually called again (SUPER stressed about it) and was kept on hold for more than 20 minutes. They kept putting me back on hold every four minutes, and eventually, I asked to leave a message. I explained that I wanted the lab results and the prescription sent to Petco. When they called back I was on another call, but they left a voicemail saying that they'd already given me the lab results and to call them back. Uh, no, I'm not getting on a phone call for someone who screwed up to just gaslight me. I tried to email them but they don't have email - this is common for people who want to be able to say things without being held accountable. I get making a mistake, stuff happens. I don't get having ZERO follow-up from them after more than a month and rudely told me not to call them. I got absolutely zero impression that they believed that after I left Friday, that was the end of our interactions. Clearly, they screwed up. This has been such a stressful experience that I regret getting cats. I love them so much, but February was basically just stress for me, the entire time waiting to hear back that they had to do extra testing because of something awful, or something. I expected support from TCH but instead, they were an emotional burden. I really, really tried with them, but if my only option is to wait on hold just to be lied to, I'd rather find another vet. read more

I love this place! I brought in 3 of my family's cat this week for annual check ups. I normally take them to another animal clinic, but decided to switch bc the doctor wasn't nice to my cats. I have two very calm cats and one slightly aggressive, a girl. She always had to been sedated for her check ups which I felt was unnecessary (I felt the other doctor just wanted to make extra money) so the cat hospital recommended gabapentin to help calm her. It worked perfectly, my a little aggressive girl was calm and did so good at her appointment! Dr. Compton was so kind and helpful. She reassured all my kitties and was very gentle with them. The front desk girls were also very kind and helpful! Definitely coming back and making this our new regular Doctor :) read more

These people have heart. They know kitties better than anyone else and they bend over backwards to help people. Lotta is a treasure. A neighborhood kitty was hit by a car. He was in pain and to badly hurt to survive. he needed to be peacefully put to sleep so he wouldn't suffer a slow painful exit. Lotta bent over backwards to make sure we could get in immediately and get him help. They were the only vet office of the dozen or so I called that had this response and concern. I love these people. Now we have a kitten that will be getting neutered and vaccinated on Friday. I am glad to take him to a place that is there for kitties whether it is a cute kitten that is getting ready for his new home or whether it is a tragic little semi feral kitty that was hit by a car. They love kitties and want to help them and their owners. Good people. Two thumbs up and a warm hug for these folks read more

Highly recommend. The team at the Cat Hosp treated both of my beloved cats for all of their lives. They became and I became part of the Cat Hosp family. Cat Hosp is a very busy clinical practice yet they make you feel like you're the only one. All of the staff are knowledgeable and caring. read more

The Cat Hospital - Dr Shanker and my boys... - Veterinarians Near Me - Campbell, California

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not available for emergencies, apt are 5 days out. Expensive and staff rude. They can't recommend another vet.

These folks really know cats. Sooo many other vets have shown ignorance of basic cat behavior. It's refreshing and comforting to take my purring fur babies somewhere that truly understands kitties. read more

Racist front desk staff! I came in to dropped off my cat for spay. I wrote my name down on the check in sheet and waited for the front desk staff to call me. I sat there The old lady works in front desk finally called me. She asked "Amber?"I answered "yes!" and stood up. I was not sure if she hear me or not but I was pretty sure she saw me standing up already. She ignored me and turn her face away to ask another lady "Are you Amber?" I was wondering if she was just double checking. Then I walked toward the front desk to let her know I am here. she looked at me and called me "Lin" Then she asked me to show her Covid vaccination card. I was in a hurry to catch the appointment in the morning so I totally forgot to bring it. I understand they are cautious about it and have mentioned it over the phone. I told her that I forgot and I did not say anything else. But the lady goes "it's not my fault I asked it before" She did not have to be this rude. Everything that just happened made me feel extremely uncomfortable. This is the first time I have experienced this kind of situation. I was not sure if she was just rude or racist or both. I post my experience on social media right after I walked out the door. Thousands of people have viewed my post. Some of the comments I received were saying she was definitely racist. And the rest comments were just complaining how awful their customer service has always been and they also had unpleasant experiences with the front desk staff. I feel so sad that the hospital has good ratings for reasonable price but they have toxic people working here. read more

I try to stay away from making very negative reviews, but after having my own horrible experience with Dr Gonzales today and then seeing comments confirming that it was not only me that she has such a condescending attitude with, I feel like this is warranted. I've been taking my cat to the cat hospital for over three years and continued to make the drive there after moving to the east side of San Jose. The way Dr Gonzales speaks to pet owners is 100% unacceptable. I have had multiple conversation with her the past few months in order to help my kitty and each time I hang up the phone with a bad taste in my mouth. From her over use of medical jargon to the lack of compassion for pet owners who do not have a surplus of funds to spend on their cat, she is NOT a vet I will continue to see and I encourage you to request a different doctor if you are taking your cat here. Dr Shanker has always been a joy to speak with regarding my cats health and I understand why he is in such high demand. I hope that Dr Gonzales can take some of this feedback and apply it to her future clients. read more

Dr Gonzales is the most condescending, rude, and downright b*tchy doctor I've ever had the displeasure of dealing with. Wow. She should be fired. Stay far away. I'll be going back to Adobe, I don't even care that they're charging way more during COVID!!! At least they have had consistently great customer service. Unfortunately, the cat hospital has let me down every single time I've been. I go because we brought my cat here as a kitten 16 years ago... My family has always sworn by them. But the front desk is filled with total jerks too. I witnessed one of the nurses absolutely thrashing a cat around in his carrier once because he was clearly too heavy for her short stature. The cat was fresh out of surgery... they couldn't get her a cart or something? Jesus CHRIST. At least make sure that your employees are physically capable of doing the job, and then make sure that they are emotionally capable of remaining human while speaking to other fellow humans. Because, again, Dr. Gonzales. I've asked them dozens of times over the past 5 years to change the phone number for the cats because the call goes to the wrong number, and then I don't know WTF is going on with my cats. Nope!!! Guess what? They can't do that either!! And then they get mad at you for not getting their call. I swear to God, I will give them the correct phone number and then they will IMMEDIATELY call the wrong one. This office is full of idiots underqualified for their position. They are rude, passive-aggressive, and incompetent. Is that who you want taking care of your kitties?! If they can't figure out how to change a phone number.... read more

Dr Shanker has been serving our family since the mid-80's. He has shepherded all of our fur babies from kittens to old age & ultimate death. He even saved one of our pets ears from amputation! His well trained staff are compassionate, efficient & cat lovers! No one knows cats better than Dr Shanker & his team. After over 30 years, we are moving out of the Bay area. I have no idea if we'll ever find a vet or team of vets of this caliber. read more

My husband and I used to love taking our cats here but they've really gone downhill the last few years. The front desk is disorganized and always seems understaffed, ignore messages and customers waiting in the waiting area (happened to my husband yesterday when he went to pick up our cat), and the front desk staff tries to upsell medication we don't need. I dropped off my kitty girl yesterday to get examined because of some behavior concerns and wanted to rule out any medical reasons. The doctor who examined her said she was fine aside from some gunk that built up in her ears, so she gave us drops to administer, which is fine. When my husband checked out with the front desk person, he noticed a line item for pain meds. When he asked her about it, she said something to the effect of "oh, that's just in case she's in pain and needs meds." My husband declined the pain meds because he wasn't convinced from the doctor's explanation that they were necessary. Some other reasons why they've gone downhill: 1. I called 2 weekends ago to make an appointment but never got a call back. I guess they don't open on Saturdays anymore or answer messages. I called them again last week on Wednesday to make an appointment and when I mentioned this to them, they said to always call during business hours except during their lunch hour because they get too many messages and can't get to them all. That was never a problem before. 2. We tried bringing our cat to them last April when she suddenly developed a hematoma in her ear, but they couldn't see her until days later and the surgeon they used was going to be out for 10 days, so we ended up taking her to a different clinic that charged us $$$$ for her surgery. I have no idea what it would have cost with The Cat Hospital, but it was incredibly stressful having to scramble and find another clinic to take her to. 3. We used to see Dr. Gonzales but I don't think she's there anymore. My husband spoke to a different doctor yesterday and he told me he felt like no one read over our kitty's chart beforehand. Those were the things I could remember off the top of my head. We really don't want to go anywhere else because the location is convenient for us and we had good experiences up until recently, but we've been really disappointed with how that clinic is run now. It's too bad. read more