The hotel is good and the staff is nice. They offer a complimentary breakfast onsite and they have…read morea bar as well. There is also some parking in the back of the hotel. The rooms are very spacious and have a nice size TV and desk plus a fridge. So you can definitely get some work done in your room. They also have a full size ironing board as well as an iron for you to use. The bathroom is a good size as well. Overall the hotel is good it has some wear and tear due to maintenance because it's an older hotel but it is a nice place to stay downtown. They also have a small indoor pool and small gym/workout room. Definitely recommend for a place to stay.

I had 3 reservations for a 4 night stay as follows:…read more Thursday night May 21, 2026 Friday and Saturday nights, May 22 and May 23, 2026 (These two nights were at a wedding discount price for my son's wedding) Sunday night, May 24, 2026 Where do I begin with the grief of this 4-night stay? Let me start with the major issue, the window blind. No Window Blind It was only when I got into the hotel room that I found out there were no window blinds to cover the window. (The blind was sitting in the corner of the room. See image) I was not informed of this at the front desk when I checked in. I tried to call the front desk, but no one answered. So, I went downstairs and then the woman at the front desk informed me that some rooms had an issue with the window blinds. It was Memorial Day weekend. The hotel was filled; they were accommodating guests from 3 different weddings, so there wasn't another room to switch to. Fortunately, I had some safety pins with me and the woman at the front desk came to help me pin the slim side curtain closed so I had some privacy and to block out the outside lights as much as possible. (See image) I found out during my stay that: The blinds are lowered and raised by a motor to make it handicapped accessible. The hotel had previously experienced a blackout that burned out the motor. When I checked in, the hotel was waiting for a new motor to replace the damaged one When I checked out on my last day, I was informed that the company that made the motor is out of business; the inoperable motorized blinds affected 3 rooms. Okay, there were things about the 'out of commission' blind that were out of the hotel's control. But all the same, I was inconvenienced, so I asked for a discount to compensate me for not having a window blind. I was told I already had a wedding discount price. Excuse me, but that wedding discount was for only 2 of the 4 nights I stayed, and the cost of my entire stay included working a window blind. Really, Hotel Warner, do better. But there's more . . . Room entry cards As previously mentioned, I had 3 reservations for my 4-night stay. Even though I was in the same hotel room for my entire stay, I was told I must come to the front desk to check out and check in for each reservation. The woman at the front desk couldn't explain why. The next day I found out from another front desk staff member that for each new reservation, they had to issue new room entry cards. Okay, that makes sense. But why couldn't that be explained to me when I first checked in. When I checked in, I let the front desk know my brother would be coming in for the wedding and he would be staying in my room. I gave them his name and the date and time he would be arriving. I asked the front desk to make him a room entry card because when he arrives, I would be elsewhere getting my hair and makeup done for the wedding. Even the next day when I got my second set of room entry cards for the second reservation, the front desk confirmed with me that his name was in the system for my room. And yet . . . in the middle of getting ready for the wedding, I get a call from my brother saying they won't give him a room entry card unless I give them my permission. He handed his phone to the front desk staff, and I said it was okay for my brother to have a room entry card. However . . . instead of making a duplicate card of the cards I had with me, they made my brother a replacement card, which deactivated the room entry cards I was holding. Thank goodness we returned to the hotel room at the same time. ~Sigh~ Hotel Warner, do better Information sheet When I checked in, I was told of the hours of the breakfast. I knew I was going to remember the times, and I asked if they had that information printed out to hand guests, but the hotel did not. However . . . the hotel did have a sheet of area restaurants that would give a discount to the hotel guests. (See image) So it begs the question, if the hotel prints up a list of the area restaurants, why can't it have on the back side of that sheet the times of breakfast and the other amenities that were posted in the elevators. (See image) In addition . . . that information sheet could include the location of the breakfast (i.e. on the 1 floor, not the ground floor) and the locations of the ice machines. Both of these I found out from fellow guests or called the front desk (which did answer that time). Also, printed sheets handed out at the front desk or left in rooms can be updated more easily than the sign in the elevators. For instance, I was told that the sign in the elevation that says 'Day passes available to the YMCA' was no longer accurate. Speaking of information . . . The hotel didn't advertise that they provided free Wi-Fi in the room, the front desk or anywhere else in the hotel. I found out when I was checking out that the password to the WiFi is taped in the envelope that contains the room entry cards

Great hotel nice staff were friendly when we walked in. Had no problem getting to our room and the…read moreroom looked fabulous when I walked in very clean and the bathroom looked good as well. Slept well no noises at all. And the breakfast was amazingly good 5 stars all the way.

I stayed here with friends while visiting the area. It's located in a great location surrounded by…read morestores, restaurants, and even a bank. There's a nice continental breakfast spread. The rooms are clean and the beds were comfortable. Although the rooms are on the smaller side, it served the purpose for an overnight stay!

Had an excellent stay at this hotel while in the area for a work meeting. It was very clean, quiet…read moreand all staff were very pleasant. Perfect location, as well. Would definitely stay here again.

I am writing to express my disappointment regarding my stay and the treatment my family and I…read morereceived during check-in and throughout the evening of August 28. I am an Asian guest, and during my interactions with the front desk, I felt unwelcome and treated differently from other guests. I observed staff greeting other guests with smiles and offering umbrellas, while my interactions felt rushed and impersonal. At check-in, before I had the opportunity to ask about breakfast options, the front desk agent immediately informed me that I would need to pay for breakfast. As a Marriott Titanium elite member, I was offered 500 bonus points as my welcome gift, but the agent did not explain the available food and beverage credit or other welcome benefits until I specifically asked. The entire check-in process felt hurried, including the directions to the elevators, and I did not feel like a valued guest. After entering our room, my children and I were excited to begin our stay. While moving the chairs slightly to sit at the table, we accidentally dropped a water bottle on the floor. Within approximately 15 seconds of entering the room, I received a phone call reporting a noise complaint. My younger child became very upset and cried for about 10 minutes. To help calm the situation, I took both children outside to the car to retrieve additional belongings. When I returned to the room, I was preparing to take a shower when another staff member informed me there had been another noise complaint. Shortly afterward, the same front desk employee knocked on my door very loudly and continuously for more than 10 seconds. I opened the door and calmly explained the situation. Despite this, I was warned that if there were another complaint, my family would be required to leave the hotel. At that time, there was no noise coming from our room while the staff member was standing outside. I do not believe there was any effort to investigate whether the complaints were accurate before threatening to evict my family. I even suggested moving to another room if it would resolve the situation. Initially, I was told the hotel was overbooked. However, I was able to see multiple rooms still available for booking online, including both two-bed rooms and king rooms. The explanation then changed, and I was told that the guest making the complaint did not want to move instead. As a result of these repeated warnings, my children became anxious for the rest of the evening. They were afraid that even accidentally dropping a phone or making normal family noises would result in us being removed from the hotel. This created an extremely stressful environment rather than the comfortable stay we expected. During our conversation, the front desk employee repeatedly stated that it was "company policy" to require guests to leave after three noise complaints, mentioning this policy several times. However, I do not believe the hotel made any reasonable effort to verify whether we were actually creating excessive noise before issuing these warnings. When I requested the employee's name and business card, she initially refused to provide them. I was only able to obtain a business card after requesting assistance from another staff member. Overall, I found the service to be unprofessional, discourteous, and lacking empathy. Most concerning, I left with the impression that my family was not treated with the same level of respect and hospitality that I observed being extended to other guests. Whether intentional or not, the experience made us feel unwelcome. I respectfully request that hotel management investigate this incident, review any available records or security footage, and address how this situation was handled. I also hope the hotel will reinforce the importance of treating every guest with professionalism, respect, and consistency regardless of their background. Unfortunately, based on this experience, I cannot recommend this hotel unless meaningful improvements are made to its customer service and guest relations.

This is a newer hotel and we stayed here while playing a soccer tournament in Philadelphia. I…read morewanted to go five stars, but there were two minor things that held me back on this one. Let's start positive. Staff, really good. Rooms, spacious and clean. Fitness center, the biggest and best that I have used for any hotel that I stayed in. Outside central area and bar area, really spacious, with nice amenities. Negatives, they are small, but it kept me from going five stars. First, I may be a cheap guy on this, but I really like breakfast included. Second, the coffee in the room was all decaf. Throw me a bone with a couple of K-cups that were regular coffee.

I'm a road warrior and know that not every hotel is created equally. This is a brand new property,…read moreso the facility is great (as per expectations) but this review is purely to compliment the staff - they were fabulous! From the top down EVERYONE was a pleasure to deal with! Stay, eat, grab a drink - pick this new Hilton!!

I've attended a few events here over the years, and have been here most recently as a guest at a…read more'killer' Halloween themed Bar-Mitzvah, and I must say, it's really a fantastic venue!! It's such a versatile place! From smaller conference rooms, studio spaces for one on one meetings, comfortable hotel rooms (reasonable priced, just a bit over a hundred) with all the amenities, and larger event rooms, too. I am really familiar with the event space downstairs. I've attended events and showcases in The Lafayette Ballroom. The room is large and can fit so many people. I believe 300. The ceilings are high and it's quite impressive. There's an outdoor area perfect for cocktail hour and an inclosed lounge area too. I've seen it draped, which is stunning and dramatic and left bare, showcasing the exposed bricks walls. Both gorgeous looks! This weekend, the party I was at took place in the lobby, which they decorated and draped how they wanted in their theme, in the downstairs bar area, and in the American Ballroom, which was much more intimate and cozy! The food here is catered strictly by Garces Events and is always a crowd pleaser. I've had tastes of a Cinco de Mayo themed event with mini churros and delicious baby tacos, a fancy event with gorgeous plated ceviches, lamb meatball skewers and other finer dining bites, and a casual buffet this past weekend. All different. All delicious! All events also included passed appetizers also. It seems like you could really create your own special menu here! The staff is wonderful! From the front desk helping me with information on a room, to the valet guys, to our waitress who introduced herself to our table at an our event, to the nice bartender who grabbed me a glass of club and lime long after the event was over, to the other friendly bartender mixing my signature smoking cocktail this past weekend, the entire staff have all been truly helpful, overly friendly and knowledgeable of their facility. The grounds here are gorgeous! There's a lush green golf course and even a helicopter pad for your rich friends haha. From the higher floors and the lobby entrance you can see for miles and it's stunning, especially lit up at night! It's also exceptionally beautiful in the fall from the higher floors! I would absolutely recommend CHUBB for a wedding or mitzvah celebration. It's a 'one stop shop', especially if you have guests from out of town. And I love the taste of Philly you get with Garces just outside the city! It's always a treat coming here!

The diet starts tomorrow? My sister had her wedding here years ago and a man named Fred did an…read moreamazing job keeping everything running smoothly... Not sure if he is still there, as this was ten years ago. Recently, I've been back for some meetings, including an all day meeting today. Wow, I was impressed last time when Wolfgang Puck ran the kitchen... Now Iron Chef Jose Garces group runs this place? Unreal... I arrived for my meeting and grabbed a quick continental breakfast. The meeting rooms were well organized, with notepads and pens for the guests. All of the equipment was working in all of the rooms and there were no technical issues at all. During one of our breaks, the breakfast food was gone, but candy and nuts were in it's place. Sweedish fish and almonds became my early morning snack. More meetings and then lunch time. We walk past the hotel section and I find out the food is now run by Jose Garces' group. There was a taco section, where they were making up these perfect little tacos. I was able to make my own corned beef sandiwch, along with homemade potato chips. I grabbed some fried chicken, pork tenderloin, and tortillas with guacamole. The pork was a little dry, but had great spicy flavor. Service excelled as waiters took our drink orders and pulled out chairs for guests to sit down. I decided to grab dessert and went with the pear cobbler with white chocolate sauce, but as soon as I sat down, I ran back to get one more short rib perfect taco. After eating that, I devoured the refreshing pear cobbler. Our next meeting would be starting soon, so we started back, but then we noticed an ice cream machine. Why not grab a small cone for the long walk back? well, I did. More meetings and then we had more snacks. A popcorn machine? Cheese, crackers? Waffles??? Amazing waffles with powedered sugar? I don't need dinner now, because I went to a conference at the Chubb center. Pure gluttony and now I have to wait until next year for my next meeting...

Anyway i had to take it , since every other hotel was booked. Wasn't really a bad experience, just…read morevery old fashioned. I'm surprised Booking.com can do anything with them. Basically it was quiet, aside from noise from the always highly trafficed roads around there. Showers were really small too.

Pros: Great, friendly staff. Bed was very comfortable. Elevator in main building. Perfect location…read more Convenience of decent food at grill next store (attached to hotel). Cons: No climate control in room. It was hot out and the air conditioning cut off for long periods throughout the night. It was really hard to operate the shower. A grab bar in shower would be appreciated. Any items put on sink counter became wet from water collecting there every time the sink was used. No towel rack or hook in reach of the sink. No hook by tub for easy access to towel. Toilet Paper and tissues supplied were thin and not soft. Fair: Breakfast just okay. Button for hot water required numerous pushes to fill cup.

What a superb stay in this wonderful hotel! The welcome from Michelle was the ideal start to an…read moreexcellent stay. The rooms are beautiful and well appointed with quality linens, great towels, and L'Occitane toiletries. The Nespresso machine is another thoughtful guest amenity. The hotel is in an ideal setting in charming Chestnut Hill with adjacent restaurants and shops, and walking distance from more great shopping and attractions. We highly recommend this gem of a hotel!

What a gem! This hotel is so inviting, warm, and lovely. The staff is very friendly and efficient…read moreand the rooms are spotless. Great location, as well.

I waited for management to respond to me about my experience @ the hotel. Since they didn't, here…read moreis my review. I booked two rooms the first week of October. The rooms were a very sad decor, but you can see from the photos. What I didn't expect for $400.00 a night, for each room, was that they don't turn on the heat until a first frost? When I called down freezing at 11:00pm, I was told that they would bring me a cotton blanket and a "space heater!" I didn't know how cold I was going to get and didn't feel comfortable with a space heater, I got the blanket. At one am I got up & put on more clothes, took every towel and made a sleeping bag to roll up in. ( I didn't know my daughter had done the same thing in her room.) In the morning I told the front desk person that we had frozen all nigh...the desk guy shrugged and said, "well they just don't turn the heat on until they have to, that's why they have space heaters!" I said please have some one from management call me to refund my rooms, never heard a word, called left messages, even wrote in the email review they sent saying get in touch before I go to Yelp and warn people about the space heaters! The Wayne Hotel is the most expensive camping on the Main Line. Should you be forced to stay there, bring your own sleeping bag, warm socks, a sleep hat and a space heater! Cause they don't care.