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    The Cheer Factory

    4.0 (4 reviews)
    Closed 5:00 pm - 8:00 PM

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    4 years ago

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    4 years ago

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    Cyndi B.

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    6 years ago

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    9 years ago

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    Empire Cheer & Stunt - Babes first day!!!!

    Empire Cheer & Stunt

    4.2(6 reviews)
    8.0 mi

    Amazing staff and facility. My daughter has been coming here for 7 months and has loved every…read moreminute of it. It is a great investment in her cheer career. She has learned so much from all the instructors. She also does private lessons for a one on one session. They have recently expended their facility. Totally recommend Empire Cheer.

    Empire Cheer and Stunt is an "okay" gym for All Stars. The program is expensive for what you get…read more I really didn't know what to compare their program to until I left and enrolled my granddaughter in another, more experienced All Star program. It truly is like night and day. The cost for the new program is up front, no surprises. Each category of skill and placement of each athlete is clearly defined. There are rules in the parent viewing area to ensure that there is no gossiping or other negative behavior. At Empire, gossiping and negative remarks were the norm. I stopped going into the cramped, hot and toxic viewing area at Empire because it was not a pleasant experience. Another example of the toxic culture of Empire was when attending a parent meeting where the owner, Rachelle, proceeded to say that a bad review was coming because a someone was kicked off the team. The team moms bashed parents for their lack of parenting skills because athletes missed practices. It was terrible. The meeting was called because of the lack of cohesion among the team. Whose fault is that? Coaches create that dynamic. Parents can only do so much. The team moms did set up a gathering but it was to make hats that cost more money. The new gym offer camps that create an opportunity for the team to bond and get to know each other. Finally the coaches at the new gym are professional and upbuilding. My granddaughter is shy and after the very first practice, she came back beaming at the fact the coach recognized her effort. The only thing she told me about Empire coaching was that she got yelled at. I do not recommend this program at all. Save your hard earned money for a better program.

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    Empire Cheer & Stunt
    Empire Cheer & Stunt
    Empire Cheer & Stunt - For my daughters cheer team

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    For my daughters cheer team

    Believe Athletics Gym

    Believe Athletics Gym

    3.2(13 reviews)
    15.4 mi

    My girls LOVE this gym! We have been here for almost 13 years now and my girls wouldn't go anywhere…read moreelse. The coaches are awesome and know how to push the girls in positive ways. Carlee and Tayler are like family and am thankful to have such knowledgeable coaches supporting my kids.

    Terrible management and front desk staff. We signed my kids up immediately after their trial class…read morea couple of weeks ago. The front desk had my card on file and asked if I could run it. She also went over the payment. I was told it would be the yearly fee and the monthly fee for both of my kids. I agreed. I confirmed that was all we needed to do and she said yes. My fault for not asking for a print out receipt. I am 10000% positive I went to the front desk immediately after the class because the front staff told me that if I didn't sign them up within a certain time period my kids would lose their spots in that class. So we signed them up that day. Today we go in and the manager announced, in front of the parent area, that I didn't register my kids after their trial class. "yes I did", I said as I'm walking into the office. She proceeded to tell me, now with an attitude, that I didn't. I kept telling her that I did and she kept arguing with me saying "you may have thought you came up to the desk to register but you didn't." I get what she is saying that the kids are not registered in the system, but There is a difference between saying a customer didn't do something (after the customer is positive that they did) and being extremely rude about it vs. saying the payment didn't go through or there may have been a technical error with the computer. or what this manager should have said "I'm sorry, it seems like the payment didn't go through or there may have miscommunication about registering and I'll talk with my staff to ensure it doesn't happen again." But she stuck with the, "you didn't do it" or "you may have thought you did but you didn't." This is terrible customer service practice and terrible management. I am stern but I am not a rude person at all. I do not yell or raise my voice. I was clearly frustrated and making it the only point that her tone and blaming me is unprofessional and uncalled for. I have a lot of understanding for things happening such as bad days and technical difficulties but to argue with a customer and talk down to them and blame them for something that was the fault of the staff at the front desk for not ensuring the payment went through or following through with what she said she was going to do is unprofessional and a terrible way to manage. After I decided to not continue at this gym, I asked for the owners information. The manager continued her attitude and said I can email on the "contact us" email. I went to the front to get that email and she immediately said she has no contact information of the manager. Also, with a bad attitude. I asked her to write down the owners email and she rudely pointed to the company card and said I can email on the company email and she might see it there. I have a career in customer service and no way would I ever allow the staff of my business to handle situations like that. It's funny that this happened immediately after my husband and I were watching our kids stretching and noticed the coaches not correcting their forms. They were sitting down on their tablets. What's the point of stretches and growing as a gymnast if you don't correct the forms? That's where the fundamentals start like pointing your toes for everything and it doesn't benefit the stretch if it's not done properly. This is a beginner class where all those things are important to learn. I guess this was a sign to stay away! If you have cameras in the building I suggest you listen to those and watch the videos to see how your manager was. They represent your business. It Sucks because my kids liked the first class and wanted to do gymnastics here. It was close enough where we could go and we heard some good reviews. Unfortunately I cannot support a business with bad management and staffing.

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    Believe Athletics Gym
    Believe Athletics Gym
    Believe Athletics Gym

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    Realis Gymnastics Academy - 2019 Regional Championships

    Realis Gymnastics Academy

    3.3(69 reviews)
    6.5 mi

    Update: it has been 5 years since my last review. Couldn't help but see all the negative reviews…read moreand wanted to say, my kids still love the pop-in play. I now have a daughter in addition to my boy. She has actually taken classes here and if she wasn't doing dance regularly, I would have her here doing gymnastics. I plan to have her try their Acro gymnastics perhaps in a year or two. I also wanted to comment on the comments about how the owners are racist, Russian, and in it for the money. First, it's a business. You start a business to make money. Customers can often be the ones who are unreasonable. Pay what you agreed to pay. Disneyland won't refund your month you didn't use the pass. Why should small businesses do that when it hits them even harder. Businesses cost money...a LOT of money...to operate. Instructors, lights, and I doubt that massive warehouse is free. In fact, I would wager it's their biggest cost every month or maybe tied for first with staff, which not only includes hourly wages but workers comp insurance for each employee. You like AC in Riverside heat? That isn't free either. Second, the racism I'm seeing exercised against this business because it's Russian owned...for shame! People commenting on how they're racist? Please. I'm Hispanic and my husband is Asian and I have never once felt discriminated against by them. I've only had one encounter with the owner. I will say she wasn't covered in sugar, and she made me fill out a waiver for my daughter while I wore her during pop-in play, by whatever. If my daughter got injured in any way, she could have a potential law suit on her hands. People rarely think about the small business owner or the stresses they're under trying to serve the public. Pay your bill and enjoy the business. Realis is good to go.

    Rude management!! Verbally told to cancel by the end of the month so I would not be auto charged…read moreand when I tell her she said no refused and said she never said that. This place doesn't even have good ac. Very disappointed. Do yourself a favor and go elsewhere! ​

    Photos
    Realis Gymnastics Academy - Realis Crown 2018

    Realis Crown 2018

    Realis Gymnastics Academy - Coach Natalya & Coach Konstantin with my daughter and her partner. Season 22-23

    Coach Natalya & Coach Konstantin with my daughter and her partner. Season 22-23

    Realis Gymnastics Academy

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    Cheer Cats

    Cheer Cats

    3.0(4 reviews)
    33.1 mi

    They keep deleting my reviews and comments because they don't wanna know how unprofessional they…read moreare. they also block me because I left a bad review sounds super unprofessional to me. Honestly completely disappointed. My daughter started in the spring and everything seems fine and she loved it so we returned in the fall and recommended 2 other girls as well that signed up. This fall season was a complete disappointment. Very little to no communication, I understand that things happen but not communicating these issues is a big red flag for me. There was a "issue" with uniforms and competition dates so as anyone would I tried (as well as several deleted parent comments) to message and comment for information. I sent several messages and commented several time as did other parents stating they had been trying for several days to get a response but got nothing. It wasn't until several parent got extremely upset did we get information on the uniforms and competition dates for Apple valley. Keep in mind that the "original" competition date was November 19 with ZERO information on where, time or even if Apple Valley could compete... we FINALLY got some info about this November 15...unacceptable, days before. So the dates were changed to December 17...But the biggest issue was not taking responsibility for the lack of communication and not responding to anyone until seeing how upset people were. I understand things happen but we paid money for this and communication should be expected when things come up. We will not be returning to Cheer Cats ever. They refuse to give us a refund for their mess up. They stole money and see no issue with this. This is not a cheer company I would ever recommend to anyone.

    Great cheer program! My daughter and I moved away from the…read moreHigh Desert so she no longer attends. But she enjoyed going to her cheer classes and performing. Great and friendly instructors. & they offer many different fundraisers to help fund for classes, uniforms, and competitions. I will be looking for a cheer cats team where I have moved to and enrolling her.

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    Cheer Cats
    Cheer Cats

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    The Cheer Factory - cheerleading - Updated September 2026

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