Stopped in for my father in law & my boyfriend and had their classic Philly for the first time.. genuinely the best Philly I've had on the west coast. It gave me flashbacks of having one in Philadelphia back in 2018. My lord, I'd give a lower rib to have just one location in Las Vegas, 10/10. We only had the sandwich and for it to be that good without a side of fries or even mayo & lettuce, that's a damn good spot. The ambiance and service were delightful, the nice lady who took our order even knew we planned to split a sandwich so it's was just nice to experience service that goes beyond just taking your order & sending you on your way. Our food was out within 8 minutes & devoured within 5 minutes, best believe that. If you're missing a taste of Philly but don't plan on visiting that side of the coast no time soon, this is where you want to be. read more

The Cheese Steak Shop - Classic Philly - Sandwiches Near Me - Pleasant Hill, California

Disappointing Service Overshadowed an Average Meal (2/5 stars) I came here for the first time to try their original Philly cheesesteak with all the toppings and a side of curly fries. Unfortunately, the experience started off on the wrong foot. The person at the register was noticeably rude and kept rushing me while I was deciding. When I asked a couple of questions, her responses were short and dismissive. At one point, she even asked if I had thrown trash on the ground--which was confusing and unnecessary, especially since the floor was clean. The food itself was okay. The cheesesteak and curly fries were decent, but nothing stood out. Honestly, it might have tasted better if the service hadn't put me in such a bad mood. Overall, the poor customer service overshadowed the meal. I don't see myself coming back. read more

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All the way up to a 5!! 3rd time visiting store since my last review about a delivery order from same store. Every time has been perfect. Extra peppers do not cost extra in the store. The food is still delicious just like in my childhood memories. That 5th star and the updated review were inspired but the phenomenal staff! Amazing customer service! I will return again and again. Really! read more

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I don't write a lot of reviews, but I had to for this. Went in on a Saturday afternoon around 12 and it was decently busy. Ordered a king Philly and tater tots. The food was HOT in the best way you could imagine. I was so surprised because usually at other chains it's lukewarm at best. Please make a stop here it was well worth my time so I'm sure you'll love it too. read more

I rarely get a cheese steak, and when I do! I always crave The cheese steak shop! I always usually go to the one in pinole, but decided to try the one in pleasant hill and it did not disappoint! The location is clean, nice, and easily accessible! The staff greeted me, took my order, and handed it all to me within 10 minutes! I know this is considered a chain location, but the staff and location is great! Highly recommend read more

Not only are the cheesesteaks incredible here, but if there's a nicer, kinder, happier person on the planet than the incredibly friendly gentleman who runs this shop, I haven't met him. I'll continue to go out of my way to come here for. It's the food and the kindness. read more

Good food and fair price. I got the Large Chicken Motown Philly. Chicken was very juicy and overall cheesy. Steak cut fries was good, I got the cheese sauce as a side. Will for sure be going back again. Very friendly customer service. read more

The Cheese Steak Shop - Chicken Motown Philly - Sandwiches Near Me - Pleasant Hill, California

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Delicious, no frills. Good service and no ambience necessary (this is a cheesesteak shop not the French laundry). My cheesesteak was delicious today. It wasn't the best but who cares I'm a foodie and it was more than sufficient. I'm totally down to go back. Real talk, it was as good as the one I've had in Philadelphia and I'm not trying to start a war or anything, lol. Easy and accessible good option for dinner every 30 or 40 days. read more

This restaurant is always clean, the service is fast and the staff is friendly. Every sandwich I have ever ordered has been cooked to perfection! I highly recommend this cheese steak shop. read more

I love their peppers: sweet, tangy, and spicy. The Cheese Steaks Shop belts out consistently good Philly sandwiches. If I can recall my Philly sandwich tour back east, I would say The Cheese Steak Shop resembles the venerable sandwich the best here in the west, sans the 'whiz. I order their Classic Philly, with curly fries. As mentioned, their peppers really makes the sandwich better. The meat is moist and tender although I wish the season it just a tad. Food comes comes quick which is great for lunch breaks. read more

The Cheese Steak Shop - Sandwiches Near Me - Pleasant Hill, California

Warm welcome upon entry, mediocre food. I ordered King of Philly with curly fries. Steak lacked seasoning, slightly dry and cheese not present however the soft roll was extremely fresh. 2/5. Great location off highway and clean. I would not return to this location. read more

The Cheese Steak Shop - King of Philly - Sandwiches Near Me - Pleasant Hill, California

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Great service from Dave! Accurate order. Very pleasant experience. Plus TastyKakes! I will return.

The King is the Sandwich to order and this restaurant makes the best Philly Cheese Steak I have ever had. David, Julianna, and Isaiah are Key Team Members that really know how to make a Sandwich. They will customize your sandwich to your specifications. I highly recommend them and always order a side of Onion Rings. read more

The Cheese Steak Shop - The King with extra Peppers and Onions. - Sandwiches Near Me - Pleasant Hill, California

I have been to this location many times. Their steak sandwiches are usually very good. My husband is from Philadelphia, so it is tough to beat this sandwich here in California. In the past this shop did well. The sandwich I received last week was awful. The meat was really thick and gristly. The taste was there but I had to chew and chew. This was not enjoyable, and I knew it would have been very tough to digest. I had to toss it. I remember waiting and watching them prepare the meat in previous visits (here, and also other locations) and the cook would spend a lot of time chopping/cutting the meat on the grill. This tenderizes the meat and makes it tasty and edible. Very little onion. The staff was friendly and helpful. $28.00 for 1 sandwich, fries and a coke. And by the way I ordered steak fries and received tater tots! This meal was purchased to save me from cooking on this night. To say the least, super disappointed. I'm sorry for the negative review, however I think it's important for the manager/owner to know what needs to be fixed. I was so close to purchasing a couple of gift cards for Christmas gifts. So glad I didn't. read more

The food is fresh, delicious and hot every time with quick service. The dining area is always clean. The service is excellent. On most occasions the Manager David assists us and always greets us with a friendly smile and great attitude. David provides such great customer service that we were sure he was the owner. He is definitely an asset to the business and we will continue to return for the good food and his friendliness. Two things which are rare in today's world. read more

I love this place, but I'm very tired of spending extra money on a King of Philly and receiving just a large size. I'm spending $16.70 on a King of Philly sized sandwich and it's the exact size of the Large. No extra meat or anything. I had to take to Yelp because the online ordering system does not offer any type of "Help". This needs to be resolved. Why offer a much more expensive option while promoting "50% more meat & cheese" when you don't add the extra meat or cheese? This was by far the smallest King of Philly I have ever received. I could tell just by holding it in the bag. Very disappointed. Get your KING measurements correct! Side note, King of Philly's should be very close if not above 400grams in weight. Mine was 293g, and yes I weigh them because I'm tired of getting ripped off, yet here I am. Make a King a KING! read more

The Cheese Steak Shop - King of Philly ordered. A Large (or less) received. Why waste money on a King size?? - Sandwiches Near Me - Pleasant Hill, California

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Very small,messed up my order,didn't give me onions or peppers only cheese and a slight bit of meat. Nothing in the middle. I'm sad. I was really looking forward to a nice Philly cheesesteak sandwich. I would suggest going somewhere else for a better option. read more

I love coming to this place. The food is fresh and the customers service is warm. I just love a good Philly cheese steak! They have another one in Walnut Creek that I also like but I prefer the pleasant hill location. read more

My first time ever at this location, the food was tasty. The place was really clean and the staff was super friendly. I live just a mile away, but I've never been to this location. My friend told me today it was here. I didn't even know. I will definitely be back. read more

I recently stopped by this location today while in the area. It's located in the Crossroads Shopping Center near Wing Stop. There were plenty of tables to dine in and I found that the restaurant was kept very clean and organized. I was immediately greeted upon entering and all the staff I interacted with - taking my order and giving me my order - were very friendly. I ordered 2 classic steak cheesesteak sandwich with hot and sweet peppers, a large side of steak fries, and a large side of onion rings. I ordered my meal to go for my husband and I and the food was still as delicious 40 mins later when I got home. I don't know about y'all, but I found their portion to be big. We ended up sharing one sandwich and saving the other one for tomorrow. My husband looked at me and asked me why I ordered large sides and my only answer was "those containers look deceiving!". I asked for the difference in size and opted for the large because the regular didn't look like it would be enough, but I was surprisingly wrong and we didn't even finish it. The sandwich was perfectly made in my opinion. Definitely recommend coming here. read more

We absolutely love this place! From the Hank's Black Cherry gourmet soda to the original Tastykake treats we love it all. My favorite order is the King of Philly cheesesteak and a side of curly fries. Give this place a try whether you've never had a cheesesteak or if you are an old school east coast die hard you will love it. read more

The Cheese Steak Shop - The Counter - Sandwiches Near Me - Pleasant Hill, California

Ok this place is bomb! lol I had legit Cheesesteak in Philadelphia when I visited last year and tried out Pat's and Geno's and ended up loving it. My cousin is originally from Philly, and I made him get Cheesesteaks with me since I was craving it. I was a bit skeptical due to the mediocre star rating but we decided to try it out anyway since it was in my area, and I'm sure glad we did! I got a half order of the Classic Philly Cheesesteak and asked for it with Cheddar Cheese Sauce and it was fantastic! The curly fries were delicious too! We were both pleased with our meal and I'll for sure return next time I'm in the mood for a cheesesteak! read more

The Cheese Steak Shop - Half Classic Philly Cheesesteak with Cheddar Sauce and Curly Fries - Sandwiches Near Me - Pleasant Hill, California

Big generous servings and great food. Its also always clean inside and out which is really nice. The staff are always very friendly and I like how its pretty much an open kitchen so you can see its just as nice in the back read more

Meat does not taste like good quality, it's too shredded. added salt & pepper to fries still needed flavor. Didn't finish food just threw away read more

A good new addition to the monument plaza shopping center. This cheesesteak shop location has been here only a few months but a nice addition to this shopping plaza that was lacking some new diverse places. Ordered the regular steak cheesesteak with hot peppers and grilled onions. Overall a good cheesesteak. For me was the perfect amount of hot pepper in each bite but needed more onion. Just a personal preference as I love onions. Will be back to try more! read more

The Cheese Steak Shop - Steak cheesesteak with hot peppers and grilled onions - Sandwiches Near Me - Pleasant Hill, California

Ordered a large to share along with steak fries. Order was delivered to our table in two baskets - evenly split. It was very thoughtful and appreciated. Sandwich and fries were hot and delicious! read more

We ordered food tonight - one of which being a King cheesesteak. That's a large with extra meat and cheese, by the way. We got the sandwich, no King wrapper (or King sticker), smaller bread, and less filling. When questioned, we were told there were no wrappers(stickers?), the bread was changed, and "that was double meat and cheese". We've been to this location over 20 times and some other locations even more so we know what the portions are supposed to be. It's crazy how all these supplies were missing or wrong all on the same order at the same time, huh? So either the order was made incorrectly and covered up for some reason or the store is giving less while continuously raising prices. Neither of these are appropriate outcomes. I sure am glad I prepaid for the entire order before showing up to the store. Does that picture look like it's a $15 cheesesteak? [edit - Why does every company on Yelp respond with the same generic response to every non-favorable review? Imagine if the company rep responding ACTUALLY read the issue instead of auto-replying with boilerplate. Also, rep's name is "Cheese S."? Give me a break. read more

The Cheese Steak Shop - "King" cheesesteak - wrong wrapper, smaller (regular) portion size and "different bread that makes the portion size look smaller". - Sandwiches Near Me - Pleasant Hill, California

Worst cheesesteak I've ever had in my life...the cheese wasn't even melted...it was also white American slices (plastic cheese), steak was dry with no flavor, the bread was 2/5. It wasn't even greasy :( Only reason I'm giving it 2 stars is because of the service - the gentleman was super friendly and helpful. Wish I wasn't so disappointed....I'm from the South Bay and honestly I'm die hard Amato's fan. Also Jake's pizzeria has FIRE cheesesteaks. read more

The Cheese Steak Shop - Cold cheese - Sandwiches Near Me - Pleasant Hill, California

Had a good experience for a quick bite. Got a half Philly Original with both peppers & white american - would have preferred traditional whiz but it was still a decent sandwich. Included a side of cajun fries - could have been cooked another 30 seconds to be a bit more crunchy but had good flavor and just a little kick. Overall, it was a quick visit and a bit better than some of the other locations for some reason. read more

Been to this location a few times and compared to others it's always very clean. Food is always fresh and not overly greasy. Customer service today from the middle aged Asian man with glasses was great. He was very friendly and even brought my order straight out to my table instead of just calling my name or an order number. read more

The Cheese Steak Shop is a nice way to scratch the Philly itch. They have the traditional Philly cheesesteak flavor profile and non traditional if you like to switch things up a bit. My husband picked us up to sandwiches to eat at home for dinner. They have a regular size and even larger size if you're really hungry. The meat, cheese, and peppers were proportionate to one another. We thought they were overall satisfying but not the best cheesesteaks we've tried locally. We'll be back for their convenience and overall good flavor profile. read more

The Cheese Steak Shop - Original - Sandwiches Near Me - Pleasant Hill, California

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We had never been to one of these and were pleasantly surprised. The steak was tender and they gave a lot of it! The cheese was melted nicely and the vegetables were grilled perfectly. You can choose your size and select from different toppings. The hoagie had a bit too much may for my daughter but was perfect for my son. So pick a sandwich to your taste. They had big screen TVs that showed sportts. The inside was modern and clean. read more

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Food was ok. Service was ok There is no table service. Dropped one star because when I went to pay, the machine forced me to leave a minimum tip. There was NO option for OTHER or zero. Worst thing is, I couldn't proceed to pay without leaving the minimum (10 or 15%). This is a takeout counter. By choice, I usually leave something in the tip jar for takeout. However, I am sick of these places that FORCE you to tip a minimum amount regardless of level of service. With the mandatory tip, the value of this meal ended up being rather low. I won't be back. read more

On Labor Day I decided to enjoy my day off by having something for lunch that I usually do not eat. Since I cannot eat gluten, I order the Philly Steak, it comes with the chopped steak, onions and cheese sauce. One order is enough for two people. When I open my container my food smell so good and then I took a bite. The cheese sauce had no flavor at all. It basically added color to the dish and the steak could have been seasoned a little more. I did, however receive great customer service. read more

The Cheese Steak Shop - Sandwiches Near Me - Pleasant Hill, California

Delicious sandwiches, it's the only place for a cheesesteak in Northern California. I've tried other places, but their nowhere near authentic or as good. And the cheesesteak shop is very consistent if you buy one in Pinole, San Francisco, Oakland, Berkeley Roseville, Pittsburgh, San Ramon, etc. it's always good quality and delicious read more

Great customer service from the older Asian man who took our order, I wasn't able to get his name, but he was very helpful and energetic to all the customers that walked in! The food was so good, not too greasy compared to other cheesesteak shops I've been too. We definitely will be back! read more

This place is great! Packed with flavor and not bland like a lot of cheesesteak sandwiches. The staff and customer experience are great and you're not waiting forever. read more

The Cheese Steak Shop - Original Classic Philly Cheese Steak - Sandwiches Near Me - Pleasant Hill, California

Shannon provided top tier customer service. Food was great too. this location is excellent. read more

Sweetest cashier ever, I always love the food here but my cashier this time was the sweetest man ever. 10/10 I recommend, great customer service and loved the food experience. read more

You know cheese steaks are great greasy great I do this once or maybe twice a year. I think that's all your body is allowed anymore you are asking for trouble man they are good eating nothing beats a good greasy cheese steak sandwich and you have to get a order of their steak fries that's another must get the two go together. Please do try it if you loves old fashioned cheese steak sandwich it won't disappoint you I don't have pictures because you want to eat it hot read more