Overpriced. Our server was very inattentive. We waited for a long time for the food. We waited forever for the server to bring boxes, to bring the check, to pick up the check. Food was good but not worth the cost. read more

The Cheesecake Factory - American Near Me - Albany, New York

We should have walked out the door last night when our wait was 20 minutes longer than what the hostess stand told us! When we were finally seated you could tell it was a chaotic Friday night with servers running around trying to keep up. Our server was friendly but he was obviously overwhelmed as he never checked on us to see if we were enjoying our meals and we never received drink refills, not even water. My daughter ordered pasta with butter topped with chicken. My wife ordered Thai stir fry noodles and I ordered Bang Bang chicken and shrimp. It was wicked busy so our food took about 30 minutes but when it did arrive my food was barely Luke warm with a pile of rice and a thin layer of chicken and shrimp with sauce, my daughters dish did not have any chicken, and my wife's dish was missing the cilantro and peanuts. I told the server about the chicken and he was apologetic and said it would be 2 minutes but we did not get it for another 20 minutes and my daughter had already finished her meal. We did not tell the server about my fish or my wife's as it was just too busy and we didn't want wait for new food. The night was very underwhelming, unfortunately the quality of Cheesecake Factory meals has declined I bet the years. To top it off they charged my daughter $18 for a bowl of buttered pasta- ridiculous! Do not recommend! read more

I was in town visiting with family and had really been in the mood for some Cheesecake Factory, as we don't have one locally where I live. So I made a reservation. and we stopped in on a Saturday night. I gathered with some friends and family for a nice dinner. It was very busy, which was not unusual for the Cheesecake Factory. So the six of us ordered a whole bunch of appetizers and drinks. The drinks were really delicious and flavorful. Unfortunately, the appetizers just did not work out for me. I don't think anyone was really happy with their meal. Alot of the food was cold, as if it had been sitting while some of the other food was very hot. My spinach dip was very bland and again it was very cold, there was just nothing special about any of the food. The best thing was my cheesecake and my drink. I'm not sure if it was because they were busy and maybe there was just a lot going on in the kitchen, but it was just not the greatest food experience for me. I will say the customer service was really good and we had no wait time upon our arrival. read more

The Cheesecake Factory - American Near Me - Albany, New York

Once again, another joke from The Cheesecake Factory. They had the get a slice for half off deal so I went again to try a different slice. And disappointed I was! I went for the Reese's Peanut Butter Chocolate Cake Cheesecake. This is supposed to have Reese's Peanut Butter cups mixed in with the cheesecake so tell me why there were ACTUAL PEANUTS instead????? I posted a picture of the description and NO WHERE does it say it's supposed to have actual peanuts in it. And I posted a picture of one of the peanuts for proof. And there wasn't even any peanut butter cups in it like it's supposed to have!!!!! This restaurant has gotten careless and cheap and I honestly won't go back. I gave it two tries and both were GARBAGE!! No thanks! WHAT A JOKE!!!!!!! read more

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Came here yesterday with our friends for Desert only. We got seated right away. The inside was the sam as all the other Cheese Cake Factorys. Our server was friendly and attentive. We split the Carrot Cake and The Warm Brownie with ice cream. Both were delicious. Overall a very nice experience! read more

The Cheesecake Factory - Godiva Chocolate Brownie Sundae - American Near Me - Albany, New York

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We came here for a family night out and had a great time. This time, I was a bit more prepared for what to order and went with a "Bacon bacon burger". It was as anticipated and pretty good, as were the fries. My son had sliders and enjoyed them, along with the fries too. My wife had Asian lettuce wraps and while the plate was crammed full of stuff the actual amount of chicken was less than expected. Nevertheless, she said she thought they were fine. Our cheesecakes at the end were wonderful. My complaints are still existing: it is extremely loud and the menu is overwhelming. But service was very quick, our waitress was friendly, and we all had nice meals. The prices were high, but not entirely unreasonable. I think if you are careful what you order you will enjoy your meal. But with a menu so large they can't be great at everything, and I took that into account when I avoided some dishes I really wanted to try but was worried they wouldn't pull them off. Your mileage may vary. All in all, a fun night out. read more

Family gathering on Sunday early evening. Restaurant packed to the rafters. Very sweet waitress. Ordered drinks, took 20 minutes, martini warm, unremarkable. Kids running around all over, plethora of men wearing hats. Food was tasty, not hot. Not fine dining, not pleasant dining. Could be I guess, with more controls. Beautiful building and pleasant help read more

We had a reservation for 4 people at 7:15. We didn't get our food until 9:00. Even then the food was cold. We were super hungry and wanted to get out so didn't send it back! Else it would have taken another one hour. Very bad experience!!! read more

On a business trip stopped for lunch. Cajun pasta with Parmesan crusted chicken was delicious but huge!! (2 meals worth) pineapple upside down cake cheese cake was delicious. Only complaint the white bread they gave me was rock hard and the lemonade was just too tart despite having strawberry in it. Service was fast and friendly and helpful. read more

The Cheesecake Factory - Cajun pasta and Parmesan crusted chicken - American Near Me - Albany, New York

It's September... Had to hit the cheesecake factory so that I could get a slice of the pumpkin pecan cheesecake. I don't need a lot of sweets, but I have to get this every fall. It's that good. I went with the pan seared chicken dish I always get, it's the Cheesecake Factory you get the same quality everywhere you go in the country. Go get the pumpkin pecan cheesecake before it's gone !!!!! read more

The Cheesecake Factory - Pure heaven!!! Pumpkin pecan cheesecake - American Near Me - Albany, New York

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Great food it was amazing. We came as group and did appetizers for the table as our entree. Amazing. Customer service was good. read more

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Went for my daughter's graduation celebration. Our waiter gave us the worst service ever experienced. From the passive aggressive attitude to not having orders correct, wasn't the best experience. Then the food wasn't up to par as far as other The Cheesecake Factory's in other states. There was a general disenfranchisement. Some even felt sick. And the drinks were so watered down that they should've been considered water and ice. Not a good look or experience. read more

It's Cheesecake Factory... feels like a solid 3, all the time. But there was no 40-50 min wait time at this location so it's a 4! If you've been to one, you know the drill. Get appetizers to share, entree to share and save room for their cheesecake! Lots of booth seatings, very high ceilings and soda refills! We got the spinach cheese dip to start - always a good snack. Then we got spaghetti & meatballs for my teen (he loves spaghetti), but it was a little too watery for him... and bacon burger (always on point) and Cobb salad (so good!) to share. Enough food for a family of 4. Then we split 2 cheesecakes - Reese peanut one and the basque burnt cheesecake. We devoured the basque one - it's so delish, but we did struggle to finish the overly rich Reese peanut one... way too thick and rich; we left 1/4 of it. We did good. If you're craving fast food in a seated spot, this is a good option, in SUNY Albany area. read more

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Can't go wrong with a trip to the Cheesecake Factory. The service at Colonie Center has always been great. Everyone I have gotten is kind and attentative. I tried the bee sting flatbread a few weeks ago and was pleasantly surprised. The pizza packs a wonderful punch of flavors and a hearty serving of toppings. Recently tried the french onion burger, BBQ burger, and crab bites and found them to be okay. The BBQ burger was probably my favorite out of the three but nothing too special. The crab bites didn't taste as fresh as I would have hoped. As you can tell from the photos, I am very fond of caesar salad. The salad from the Cheesecake has the perfect amount of dressing and croutons in my opinion. A bit of an onion-y taste but scrumptious. The coconut cream cheesecake was also delicious! Love the crust used for that. Parking is relatively easy to find, colonie center can get packed sometimes though. Ambiance is the same as any other Cheesecake, pretty art on the walls and a wide array of booths and seats. Highly recommend their happy hour, great drinks and deals on popular appetizers! read more

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Came here while I was staying in the hotel near by for work and it was just what I needed. You get what you get at Cheesecake Factory and it stays consistent. I always get the mac n cheese burger and a slice to go. Delicious! My only complaint is that I didn't get any brown bread, truly tragic, not sure if they ran out or what. Service was a decent, a little slow for how many people were there but fine. I just love that I know what to expect at Cheesecake Factory. read more

The Cheesecake Factory - Macaroni and Cheese Burger* - American Near Me - Albany, New York

We came here as a last minute decision because where we originally wanted to go ended up being closed. We were seated almost instantly and Taylor was our server. She was funny and kind and took great care of us. She offered recommendations and some great personal testimonies about her favorite dishes on the menu. The food was so good and came out fast. We had the lemon shrimp with angel hair pasta and the pineapple chicken and shrimp dish with rice and snow peas. Our appetizer was the egg roll platter and It is not pictured because It lasted us about 30 seconds It was soooo yummy. And for dessert we split the cookie dough cheesecake. We had a great time and would definitely recommend stopping in and hopefully you get Taylor as your server too! read more

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I ordered fish and chips and avocado egg rolls for appetizer. I had only taken a few bites from eat and then asked for a to go container. We were a party of 3 the other 2 folks seem to enjoy their meal ate what they wanted and also requested containers to take home the leftovers. The bill came to $176.00 and we also left a decent tip. I get home transferred my remaining meal in another container noticed that my fish was not fish BUT chicken not only that but the avocado tasted gritty like dirt particles like you get from dirty greens or claws, this is sickening to say the least. read more

The Cheesecake Factory - Broken up chicken pieces instead of fish from my fish and chips meal - American Near Me - Albany, New York

What a difference a year makes! Seven people, seven hot entrees delivered at the same time. Every bit was eaten or taken home. The bread was hot, the table clean, the place settings neat and cleanly handled. The portions were large. The server could not have been nicer, we even joked that she must be listening to a microphone hidden somewhere on our table. Special mention for the burgers, chicken tenders, enchiladas, and of course the cheesecake. read more

It's the Cheesecake Factory what could go wrong right ?!! But.....first our waitress was outstanding, we were waiting for a person to join us and she was very patient with us. That being said once our order was taken it took forever for our food to come out and my pet peeve it was lackluster and tempedly warm. Since we had a schedule to keep I had my boxed to go but overall a disappointing visit to what use to be a solid chain restaurant. read more

if u want better service for the guests, please pay your employees more or hire more employees. understaffed = underperforming restaurant

The food was okay but the service was bad. I never experience this before in a restaurant. We had to wait and ask for everything, we asked to order drink, we asked to order food, we asked to order dessert, EVERYTHING! When we ordered our entrees, the server was only staring at us without any verbal response at all! It seems like we bothered him so much to take our order. He is a middle east looking guy with beard, I don't know if it is due to culture issue or what! I felt so uncomfortable! He did not check with us throughout the whole dinning experience to see if we are okay or need anything! It was a really bad dinning experience. I regret that I did not take the name of the server. I really want to make an official complaint to the company! read more

As my wife says, "you don't come to the cheese cake factory for the food..." The reality is I normally love the food, but I made the mistake of getting a sandwich to try something new... oops. I had the chicken salad sandwich. Not good! The most annoying part is the ingredients do not match the menu. If you're going to list what's in it, don't add extra crap. My wife had the chicken Parm sandwich and loved it! I had a bite and it was very, very good! Fries, Waaaaaay too salty! The service was a 6 out of 10, good enough. The atmosphere was great as always. The cheese cake was..... amazing!!!!! As always! Salted Carmel cheese cake and Carmel turtle cheesecake. Both excellent! read more

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Decadent presentation, but flavors lack depth. Service efficient yet uninspired--pleasantly forgettable. Exactly what to expect from a Cheesecake Factory. We will be back. read more

The Cheesecake Factory - Exactly what you expect from a Cheesecake Factory. Good service, knew what to expect from the food. As good of a CF as anywhere. - American Near Me - Albany, New York

Bartenders are awesome. Jimmys in-depth knowledge of water was outstanding. Great food, awesome drinks and attentive management!

Food is delicious as always. However, service is terrible. We waited over an hour and a half for our food, only to be told they sent it to the wrong table and had to remake it. Then, when we finally got the food thirty minutes later, they got two of our orders completely wrong. Honestly so disappointing as we used to frequent this restaurant quite often. read more

Love the brunch! But overall it can be hit or miss. Certain dishes are great and consistent every time and other dishes not so much.

Who knew that Cheesecake Factory is where it's at? We came solely for happy hour before going to a movie in the mall. We got there before 4 and everyone was really nice about letting us kill the 10 minutes before happy hour actually started. We had multiple staff wait on us (changeover) and everyone was fantastic. So friendly and regularly checking up on us. It was the best bang for our bucks. Some dishes were better than others, but we had the best time! Some faves: beet and avocado salad, chicken taquitos and crab wontons. Add that with $4 bottled beers and it felt like we hardly spent that much! read more

I'm just going to start by saying that I definitely don't mind coming here. Is it my first choice? No. But it is definitely decent overall. The real issue with this place is really consistency issues and general quality control. Those issues can generally be fixed with a new GM. The food is really good when they are on point. The same with the service. I even like the ambiance. This last time, it was a great experience with Shawn and Ally. And all the food was really good. Even the cheesecake was much better than I expected. read more

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Seating for two is not the best basically a giant long booth with a chair on the opposite end and your kinda squeezed in there, food is pretty good I just had the Korean fried chicken and I'll say it was absolutely delicious good flavor on the chicken, good spice on the kimchi all around good, and the cheesecake is delicious I love the vanilla bean read more

I got food poisoning and horrible aches as a result of eating here, which was my first time, not by my own will. It was unfortunate because the food wasn't too shabby but my body begged to differ. Our server wasn't the nicest and our bussers were great. read more

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We had a really great lunch here! We started with the taquitos that were excellent with a wonderful tomatillo sauce. Really tangy. For lunch I got Renee's special with the Mexican tortilla soup and Caesar salad and half an almond chicken salad sandwich. The soup was really good with nice chunks of tomato and corn and crisp tortilla floating throughout. The chicken salad was on a nice toasted buttered bread with lettuce and tomato, really fresh, cold and delicious. The Caesar salad was also excellent with nice shavings of Parmesan. We also got the roadside sliders with french fries and the Godiva chocolate cheesecake for dessert. The sliders were really tender on fresh potato buns, just perfect. The cheesecake was a great ending to this delicious meal. Our waiter was a doll, really efficient and so nice. It was a wonderful experience. read more

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It's ok not worth the price at all over priced just for a piece of cheese cake 11 bucks not even that big now a days you spend so much on food and it's garbage read more

Service & food was excellent- however $4.95 for a single can of Ginger Ale was ridiculous!! What happened to a glass from the bat for about $1.00 Grrr read more

I was taken here for my birthday. The menu never was really had anything that was jump out at me. The food is good but not great honestly really who goes to the Cheesecakes Factory for food? I got spaghetti and meatballs. For dessert, I got chocolate peanut butter cheesecake. it was amazing!! (I should've just gotten the cheesecake) The acoustic suck which makes the littlest of noise sounds like there's a full restaurant. The service was okay. I think when I go back I'll just get cheesecake. read more

Went here last night for dinner and cheesecake. Had a reservation and got seated asap. Server was great. Food was meh. I got the sausage and mushroom rigatoni. Very tasty but there was maybe a scant ounce of sausage in it. I'm not exaggerating. And maybe 1 mushroom. It was mostly rigatoni. I think it was $25. Cheesecake was good but $17 per slice. And mostly whipped cream. Husband said fettucine Alfredo was a very small portion. The bowl is big but the food is not. And we are not looking to gorge ourselves but make the cost appropriate for the small portions. They've priced us out and that won't be one of our go to places anymore. read more

Picking up an online order should be a breeze. There were a few other employees at the bakery section however they were not able or authorized to help customers read more

I have been living in Upstate New York for about 13 years and may have eaten at the Cheescake Factory in Colonie (Albany) once or twice, a long time ago. When friends suggested we dine there before seeing the new Tom Petty film at the Regal, my husband and I were all in. Truthfully, I frequent PF Chang's next door to the Cheesecake Factory because I love their Lettuce Wraps ... and I am not a fan of loud, cavernous restaurants with big crowds which our evening's dining choice was known for. Well, what a delightful surprise! OK, it's huge and reminded me of the Oyster Bar in NYC (a favorite haunt albeit loud place), but that's where my skepticism ended. To start, the menu reads like a NJ diner! So many wonderfully attractive options that it took the better part of 15 minutes to go through everything and make a decision. Ahhh but they had one of my favorites ... My husband and I shared their Nachos which were served with homemade (yeah!) guacamole, chips and salsa. The chips were warm. Brownie points here. I ordered their Cuban Panini and can say without reservation that it was the best one I've had north of Miami. And I love Cuban sandwiches - huge fan here! I mean, I would go back to the Cheesecake Factory just to have a Cuban when I am hankering for one. It was that good. And massive in size which, for me, I get three meals out of it. The accompanying Caesar Salad's romain was fresh and crisp, and the dressing (on the side), delicious. My husband enjoyed the Thai Chicken. One of my friends had the Mexican salad. It was massive. She'd had it there before. Her husband ate every last morsel of his Fettuccini Alfredo. The price of their food is reasonable, IMHO. Of course, they get you with their famous desserts. My husband and I returned to the Cheesecake Factory after the film and devoured a single, humongous slice of Caramel Pecan Chocolate Cheesecake ($10) along with two cappuccinos. Service was adequate. The place was busy and the wait staff hustled. I should note that I booked our 5:15 p.m. dinner reservation on Yelp (it was a first as I generally use OpenTable or call direct). The hostess could not find our reservation when we arrived. Luckily, it was not a problem. But I probably won't use Yelp's online reservations again. I have to tell you, we were very surprised and will be back. read more

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Had a late afternoon appointment at Albany Med so we stopped for an early dinner to avoid rush hour traffic. Ordered my usual Cobb Salad with chicken which was delicious and tried their tropical ice tea which was sooo good. The ice tea at cheesecake is always good but the tropical tea is amazing. Didn't know all this time what I was missing. Salad had a lot of toppings which was great. Wait staff were attentive and friendly. Sorry didn't not get a chance to take a photo as we were starving and dug right in. Would recommend this location. Didn't get dessert but am hoping to come back for a dessert only meal. read more

Food and service were great. Thanks Dana. Tried sweet potato fries for the first time. They were delicious I'm never going back to regular fries read more

The Cheesecake Factory - Spicy chicken sandwich and fries - American Near Me - Albany, New York

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This place was so good. The pretzel bites and cheese fondue hit different. So good. Highly recommend!!! Also the servers were so nice to me and my family. 5/5 stars read more