Every time I come in here, I ordered the same thing and there's always some type of issue Whether I'm told I can't make my drink half sweet, which I can because I get it at different coffee beans all the time Or I'm the only café order (my drink takes 30 seconds to make, two pumps of syrup and pouring the premade tea into the cup) And the barista decides to do all the mobile orders before mine so I'm sitting for 15 minutes on a drink that I should've gotten pretty much immediately. Or while milk was steaming/espresso was pouring for another drink on the hot bar. read more

First time at this location but I enjoyed it! Jason was very nice and helpful! Clean environment and kind, patient baristas and cashiers! Had my drink out in no time. Restroom was also clean and stocked up. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Palm Desert, California

CBTL has a little known "perk" of offering refills on a basic coffee or a basic tea for $1. It's a great offer, but sadly this location does not honor the offer like the locations that I visit in the South Bay. I ordered a large ice coffee with an add of no sugar added vanilla powder. That's it, coffee, milk, and the powder. Simple, right? Well, I get my drink and run a few errands. Before heading to the West Valley, I stop by for a refill. I know that the modifier is excluded on the refill. All I wanted was coffee and milk. The staff said that was not allowed. Interesting how other locations allow basic coffee refills applied to original modifier orders and even lattes, but here... kick rocks I go out of my way to hit this location. Now, no more, I'm a Koffi patron now. Oh, the refreshed interior is already looking shabby... seriously, get some touch up paint for the walls, wipe down the tables and chairs, and mop that filthy ass floor!! read more

Probably the 100th something CBT&L I've visited and once again, outstanding coffee. I will just continue to add more stores to my checklist. I will forever love this place read more

Every single time I come here, (and that is a lot because it is my favorite coffee place) I always have the best experience and my coffee taste the best. The workers are all so amazing, helpful, and friendly. Then once I get my drink, it is always picture perfect. read more

The Coffee Bean & Tea Leaf - Layered pumpkin lattes - Coffee & Tea Near Me - Palm Desert, California

I've been here several times. Even though I no longer live in the desert it's my go to spot for a caffeine pick me up. Service is always friendly. Drinks are consistency. Always refreshing and cool inside. read more

First impression was a great one. First visit and stayed for a while with a delightful Mango iced tea and Banana Walnut loaf. The two ladies working the store were very pleasant. The store is clean. There are five tables as well as two cozy chairs to enjoy yourself in. The outdoor patio is a nice space around most of this corner storefront. And it gets the shade as the sun sets. Parking is very close. read more

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Came for a refreshing drink and Noely was very pleasant while ordering. This location is busy, but the employees do a great job promptly completing orders. read more

The Coffee Bean & Tea Leaf - Large Peach Jasmine Cold Brew Tea|Large Caramel Iced Coffee with Ube Cold Foam - Coffee & Tea Near Me - Palm Desert, California

I stopped by earlier this week to get my usual coffee but my goodness, the heat inside nearly did me in. Their air conditioning was clearly on its last legs (if it was working at all), and the whole place felt like a greenhouse in July. Now, I'm not one to complain lightly. I've lived through plenty of summers without modern conveniences, but when you're paying nearly seven dollars for a latte, I do expect to enjoy it without perspiring like I've just run a marathon. The poor young lady behind the counter looked absolutely flushed, and I couldn't help but feel for her. Honestly, it's not fair to the staff either. That said, I will give credit where it's due--the coffee itself was quite good. Smooth, rich, and made exactly how I like it. If only I could have sat and savored it without my napkin sticking to my wrist. I do hope the owners address the situation soon, because it really is a lovely spot with potential. But until then, I might wait for a cooler day... or perhaps bring a little handheld fan in my purse next time. read more

One of my favorite spots ! Right on El Paseo ! The baristas are always friendly and the manager always says hello ! It's the cheers of Coffee spots everyone knows our name and drink orders ! Cool vibe and views ! read more

The Coffee Bean & Tea Leaf - Mountain View's !! - Coffee & Tea Near Me - Palm Desert, California

I had never been here before so our friends took us here for coffee and drinks. I was really impressed with this place. Many delicious options to choose from. Lots of bakery options to choose from. Coffee cake and rolls and sandwiches. I had the Arnold Lalmer drink of lemonade and iced tea. It was very sweet and icy cold. Very good. read more

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Cashier/Barista messed up on my order.. I read exactly what I wanted and she messed up on my order, she asked me if I wanted it remade I said yes and she proceeded to tell me she's gonna need to charge me again to remake it! Ummm what?! Where's the customer service? Your mistake shouldn't be extra charge it should just be something you fix yourself as courtesy. read more

As you may know from my other reviews, Coffee Bean and Tea Leaf is my favorite coffee spot. I was in Orange County for a couple day meeting and of course had to get my ice blended mocha in the mornings. This location is a few miles from my hotel and there was another coffee shop on site at the hotel, but I still had to make the trip to get my fav. Ordered on the app of course so I can just walk right in and grab my drink, no waiting, just in and out. Service is fast and the staff had it ready on time. Bonus to also using the app, not only to save time, but you can earn free drinks as well for using the app. The store is clean and open, looks like many other locations, always nice inside. This location does not have as many seats as other locations, but enough I guess. But as I said, always my goto. Enjoy! read more

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This place is slow as heck. After you pay they are lucky since people just stand around chatting with strangers. The staff are all over the place when it comes to filling orders they are CONFUSED most of the time. Pickup orders and store orders is a joke. It seems they fill the takeout orders first while we watch them being placed under the counter. Please hire more people and be certain you pay a living wage for this. Place more ads and let corporate know your issues. You get lucky because the social hour keeps down the frustration. You need at least a good 30 to 35 minutes of waiting time so don't go in there rushing. No more going there for us until you ramp up hiring. read more

The customer service is fantastic. It was sooo busy, but the clerk was cheerful and fast and efficient in his service. I didn't get his name but he wears glasses and a driver's cap. When I asked for butter for my toasted bagel, he even softened the butter for me so I could spread it. Now that is service! read more

Unfortunately, my experience was disappointing. I ordered two drinks but received only one. When I asked about the second drink, the response was not professional. I hope customer service impr read more

The coffee from the place is the best!!! I love the Spanish lattes my only drink I get everytime!! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Palm Desert, California

I miss the Coffee Bean and Tea Leaf in Palm Springs, but unfortunately, it has closed down. However, there is still one located in Palm Desert. I have always found the staff friendly, and the coffee has consistently been good. Like many coffee shops, their pastries are not made fresh on site, and it is hard to find good sugar-free pastries at any coffee shop. read more

Went to Coffee Bean today for my usual, the store is always going to be busy on a Saturday afternoon but I was not prepared for a busted Ac?! The store was incredibly muggy and uncomfortable it was horrible! Poor baristas were sweating a storm as they worked as quick as they could given the conditions. This place used to be great and you always felt taken care of going in but the past year or so it's really become a corporate business like another coffee shop who shall not be named.... read more

Today my Husband went in for some coffee. As he was waiting for our drinks he noticed a gentleman accidentally drink from one of our drinks. His wife immediately noticed that it was not their drink and she advised him that he had accidentally drank from our drink. He went to an employee and let her know that he drank from our drink. The employee took the drink from him, emptied out the cup and began to make the new drink in the already USED cup! She then finished the drink and called out my husband's name. My Husband watched the entire incident occur and advised her that he watched her not dispose of the USED cup and just remake the drink utilizing the same cup. After realizing she had been caught, she then offered to make a "new" drink. I wish we caught the name of the employee but, this is absolutely not acceptable! THAT IS EXTREMELY DISTURBING AND SHOULD NOT BE TOLERATED. That is a health issue, someone DRANK FROM A CUP AND THE EMPLOYEE REUSED THE SAME CUP! There needs to be severe re-training. We will not be returning to this location. read more

This was a great coffee shop experience! The employees were very welcoming and kind, answering any menu questions I had and the coffee was delicious! read more

They've got good drinks. I like to come here and also Koffi too. They're both my favorite coffee places. The service is good, they're always fast. The place is clean, good drinks. Reasonably priced. read more

Ordered online in the parking lot. Waited the 5 minutes it said it would take to prepare drinks. Went inside and waited another 20 minutes. There was 1 girl making drinks. She kept shouting out that she apologized for the wait time & they were short staffed. It was awkward and you could tell she was overwhelmed. We waited 25 minutes total for 2 mediocre drinks. My daughter threw hers out after a few sips. I got a bad stomach ache an hour later from mine. Don't think we'll be back for a long time. read more

Extremely slow. Clean restaurant but not even during rush hour, taking forever and ever

When asking a question, I felt like the employees were irritated that I had to even ask. The tea was bitter and tasted old! The coffee my friend got wasn't mixed well and she literally coughed out a chunk of power. When we said something to the girl she again huffed at us and asked if we wanted her to make a new drink but at that point why! You obviously don't want us here and it shows. read more

I love this place! I frequent CBTL quite often since I work across the street. Everyone is always friendly and super helpful. Lauren helped me today at the register and she rocks! Thanks for working so hard everybody! You make it easy and fun and the reason I come back over and over. I no longer go to your competitor down the street. About a year now. You are my go to. read more

The Coffee Bean & Tea Leaf - Vietnamese Cold BrewCold Brew Vietnamese Coffee - Coffee & Tea Near Me - Palm Desert, California

Whenever I am Palm Desert I come here every day for coffee. Their coffee is so yummy. They use a powder flavor instead of syrup in their drinks and it's way better for you than the syrup. The service is amazing every time and the employees are very friendly. There is indoor and outdoor seating at this location but no drive through. There is plenty of parking. The inside is always clean and has your standard coffee shop setting and decor. read more

The CBTL Palm Desert is exceptionally well managed and the best coffee shop in the Desert read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Palm Desert, California

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We love the Coffee Bean especially their Ice Blended drinks.. 1000 times better than Starbucks... this location has either had chairs and umbrellas broken or stolen and never replaced ... so people have to settle sitting on the wall. BYOC! (Bring Your Own Chairs!) read more

Nice location with parking in back. Outdoor tables, but limited space indoors. Great breakfast sandwiches and pastries. Plus my favorite tropical iced tea served over their perfect crushed ice. read more

Had a meeting here today, but because it was hot I just wanted a sparkling water like I've had here before. The cooler didn't have any in it so I asked if they had some. They said, "Yes but it's room temperature." I replied, "That's okay I can just pour it over ice." The person went to the back and brought out a bottle and then charged me $.25 for the cup because I wanted ice. I asked, "Because your product is warm I have to pay $.25 for to get some ice for it?" And they said it is company policy. It's certainly not that I can't afford $.25, this is just terrible customer service. And if it is truly a company policy there is a lot of rethinking the company needs to do. My next meeting will be at Starbucks where both the cup and ice are provided as a courtesy without hesitation. read more

The Coffee Bean & Tea Leaf - a glass of water and a bottle on a table - Coffee & Tea Near Me - Palm Desert, California

Service is quick, but they don't pay attention. The muffins are good. Vibe is alright. Sometimes I'll come and sit down and get some work done. Drink wasnt made right today though read more

How nice to walk into the Palm Desert Coffee Bean and greeted by Jason wishing my son a Happy Birthday today! How sweet & the CB Iced Blendeds were blended perfectly as well! read more

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Small drip coffee to go. Coffee was ready quickly. Coffee isn't as good as some of the independent local coffee houses (I discovered that later). Still, the coffee got the job done. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Palm Desert, California

Love their coffee! Every time we visit my in laws we stop here for a coffee. Really good!

Love this store! They have good coffee, great winter tea dream lattes and are a nice place to hang out on El Paseo. Heather is the best barista, she knows my order, is fast and gives good customer service. read more

Delicious and flavorful coffee w extremely nice workers. What else do you need? Nice location to sit outside and enjoy El Paseo. Can't go wrong w coffee here read more

I like the drinks here. I come to this El Paseo location quite a bit. The moment you come in, the people are super friendly. I often get a basic iced coffee, with a bit of half and half. I always liked the vibe of the place and the drinks are very smooth. read more

Had a very disappointing experience here. Me and my kid both had food poisoning after drinking coffee and chocolate milk. Must be old milk. Understaffed location Dirty restroom Only good thing was staff was polite and had ample parking. read more

I love the Coffee Bean! I appreciate a nice frap on a hot day, but the Coffee Bean's Original Iced Mocha blows the rest of these chains' fraps out of the water. Their original iced drinks are superior to that of Starbucks, IMO. The crew is wonderful and friendly. Iced Mocha- 5 Iced Matcha- 2 (never really loved matcha, but if you do, try an independent shop for better quality matcha). Great location, service, and drinks! read more